Offer express delivery to customers.

Let the customer know when their order will arrive.

Offer transparency: allow customers to track status order.

Keep shipping costs low.

HOW TO KEEP ONLINE CUSTOMERS HAPPY

IN 5 EASY STEPS1. ORDER ACCURACY

Offer guaranteed order accuracy.

3. SCHEDULED DELIVERY

4. ORDER TRACKING

5. INEXPENSIVE SHIPPING

2. FAST DELIVERY

Of consumers will never buy from an eCommerce merchant again if they receive even one incorrect order.

Of consumers have abandoned an eCommerce shopping cart when they realized the delivery time would be too slow for the shipping price they wanted to pay.

Of consumers expect to be given an estimated or guaranteed delivery date atcheckout.

29%

28%

62%

Of consumers feel that every eCommerce merchant should offer a way to track orders online.

75%

Of consumers expectfree shipping optionswhen checking out.

81%

SOURCES:https://ups.uberflip.com/i/327876/18http://bluelabelhost.com/business-losing-customers/http://www.corporate-eye.com/main/8-out-of-10-consumers-prefer-to-research-products-on-the-internet/

www.webgistix.com | 866-955-7793 | marketing@webgistix.com