How to login to iNexus?

There are two iNexus dialers:Dialer 1 – www.dialer1.inexusdialer.com/inexuslite/login.aspxDialer 3 – www.dialer3.inexusdialer.com/inexuslite/login.aspx

Enter your adLogin in both slots.

Click Login

Click Agent

Select the campaign and then

continue.

Click “Connect Extension”.

Click Answer to connect Eyebeam.

How to pull you first call?

Eyebeam is now connected.

Click “Start Calling” to pull your

first call.

This status is known as “Idle”. This

symbolizes that you are not pulling any call.

This status is known as “Idle”. This

symbolizes that you are not pulling any call.

This status is called

“Prospecting”. This symbolizes

that you are pulling a call.

This status is called

“Prospecting”. This symbolizes

that you are pulling a call.

Once a Call comes in you

will hear a beep in your

headset.

Once a Call comes in you

will hear a beep in your

headset.

This status is called

“Talking”. This

symbolizes that you are

currently on a live call.

This status is called

“Talking”. This

symbolizes that you are

currently on a live call.

The script will prompt you to login with your

adLogin on your first call.

The script will prompt you to login with your

adLogin on your first call.

The Contact Information will

appear at the top.

You have the option of hanging up a call or placing

the prospect on hold.

Once the prospect hangs up the only option highlighted

will be “Make Call”.

This status is called “Wrapping

Up”. This symbolizes the

time after the call has ended but

before selecting the appropriate

disposition.

This status is called “Wrapping

Up”. This symbolizes the

time after the call has ended but

before selecting the appropriate

disposition.

Select the appropriate disposition. Then click

“Submit and Continue”

Additional Features

Save Rec: allows you to save changes to the contact information that appears above the script. For example, a change in contact number.

Chat: allows you to communicate with your team lead.

Add New Lead: allows you to manually dial a number.

Search: allows you to search the call log and listen to your recordings.

Quick Search: allows you to search by a keyword.

Detailed Search: allows you to search by specific fields.

Call History: allows you to pull recordings with the call information.

Quick Search: allows you to search by a keyword.

Detailed Search: allows you to search by specific fields.

Call History: allows you to pull recordings with the call information.

Running Campaigns: allows you to change your campaign if directed.

Sign Out: allows you to log out of the system, whether break, lunch, meeting or signing out completely.

End of Tutorial