Outline

1. Skills2. Conversation3. Interview4. Meetings5. Presentations

Key points

Speaking Voice Tone Volume 

Language Wording Structure

Key Points

Non Verbal Sounds Body language

Hearing Listening Adapting/changing to respond to

feedback Listening to yourself.

Conversation

Non-verbal

Body posture and open gesturesAppropriate physical closeness and use of touchMaintaining eye contactAppropriate facial expressionsAppearance and dress to suit the occasion

Conversation

Verbal

Volume: don’t speak too loud or too quietlyVary tone of voice: monotone can sound boringPace of conversation: not talking too quickly or too slowlySpeaking clearly, not mumblingAvoiding umm’s and ahh’s they can be distraction

Conversation

Contents of a conversation

Is it interesting?Is it relevant?Is it stimulating?

Conversation

Showing you are listening

Acknowledging the other personReflecting back on what was saidGiving feedback on what was saidAsking questionsResponding to questions

Interviews

Before Interview 

Research on the position and organization

Prepare a list of questions Practice with friends What to wear What to bring

Interviews

During Interview 

First impression Introduce yourself Exchange information and

experiences Show your enthusiasm and be self-

confidence Contact information

Interviews

After Interview 

Thank you notes or phone call Send supplement reference Self-reflection Prepare for next interview

Meetings

Before the meeting: Set the goal of the meeting. Develop an agenda. Distribute the agenda and any

documents that will be used during the meeting.

Choose an appropriate time and place.

Meetings

During the meeting: Start and end on time. Review agenda and set meeting priority. Encourage group discussions and

feedbacks. Keep focused on the topic. Assign a scribe to write the minutes. Summarize agreements reached. Set time and place for next meeting.

Meetings

After the meeting: Distribute minutes within 3 to 4 days. Follow up on members to carry out

their responsibilities after what was delegated to them.

Add unfinished business to the agenda for  next meeting.

Conduct a meeting evaluation.

Presentations

Presentations

Development Stage

Identify the purpose of the presentationo Informative or persuasive

Know the audience & understand their needs

Presentation Cont’dPreparing a Presentation

1. Opening Startling facts and provocative statements Tell them what’s coming (agenda)

2. Body Provide reliable evidence to support the facts Don’t cover too much material because that risk of going off

topic

3. Closing Provide summary of main points Tell audience what action they should take

Presentation Cont’dPresentation or Delivery Stage

1. Be Prepared

2. Preview the room where you will present

3. Take full deep breaths during presentation

4. Show enthusiasm for your topic

5. Dress accordingly

6. Practice, Practice, Practice

Credits

Adam DURANT-ALLEYNE Ian LU   Nicolas MARTINET Raja KABARITI Thaldeep SHARMA