How to Make Sure Your

Business Phone System is Ready for the Holidays

With the holiday season upon us, you want to make sure your business doesn’t miss a beat. Here are

some top concerns business owners have about their business during the holiday season.

Concern: I’ll be in and out of the office, but I don’t want to give out multiple numbers to customers.

Solution: FindMe/FollowMe allows you to move around wherever you need to and keep the same

number. Your one office number can ring your desk phone, softphone, or mobile device.

Concern: I want to give customers

excellent service, but the phones are

ringing off the hook and my

salespeople can’t keep up!

Solution: Call center technology such as Automatic Call Distribution, Call Queuing, and Call Parking will make sure your customers receive the best customer service.

Concern: I would really like to let my employees work from home during the holidays, but I don’t want to lose productivity.

Solution: Unified communications can make sure your employees have real-time presence and are just one click of communication away from each other.

Concern: My customers won’t know when we’re closed for the holidays.

Solution: When your business is closed, you want to make sure your customers know. Make sure you

change your voice greeting, so when you customers call in, they will know when you are open or closed

for business.

Concern: The weather outside is frightful. What if we can’t get into the office or the power goes out?

Solution: Administer your phone system from anywhere with web-based tools that let you forward phones to another location, home

phones or mobile devices when your employees can’t safely get to work.

Concern: I might get a little carried away at

the office holiday party and make a fool

out of myself.

While we can’t prevent you from letting your holiday spirit get a little out of control, we can help you get the

communication tools you need to make sure your business doesn’t miss a beat during the holidays. Visit

fonality.com today to learn more about how our solutions can make this holiday season the best one for

your business yet.