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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 How to Measure & Communicate Contact Center ROI

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Page 1: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

How  to  Measure  &  Communicate  Contact  Center  ROI

Page 2: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 3: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 4: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 5: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 6: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 7: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 8: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 9: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 10: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 11: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 12: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 13: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 14: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 15: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 16: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 17: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 18: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 19: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 20: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 21: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 22: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 23: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 24: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 25: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Page 26: How to Measure & Communicate Contact Center ROI

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177


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