how to perform pre and post chat survey

13
6 WAYS TO OPTIMIZE Pre-chat & Post-Chat SURVEY Courtesy: eAssistance PRO Live chat software for website

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eAssistance Pro live chat software is an excellent tool to perform Pre and Post chat survey. It help you to know about quality of your product and services.

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Page 1: How to Perform Pre and Post Chat Survey

6WAYS TO OPTIMIZE

Pre-chat & Post-ChatSURVEY

Courtesy: eAssistance PROLive chat software for website

Page 2: How to Perform Pre and Post Chat Survey

SURVEY

“A quantitative research, necessary for every business to know its audience opinion”.

Page 3: How to Perform Pre and Post Chat Survey

PRE- CHAT

SURVEY

Phone number 7835521028

Username David Deacot

Email Address [email protected]

Page 4: How to Perform Pre and Post Chat Survey

POST- CHAT SURVEY

Was the software helpful?

Did you find it easy to handle?

Do you want us to improve?

Was the new version better?

Was chat operator helpful?

yes no

Page 5: How to Perform Pre and Post Chat Survey

Tips to optimize chat survey

“Maximum utilization of the tool in order to get maximum profit”

Page 6: How to Perform Pre and Post Chat Survey

Question: do you have any recommendation for us to improve?

#1 Keep it minimum

Page 7: How to Perform Pre and Post Chat Survey

#2 Focus on objectives

Page 8: How to Perform Pre and Post Chat Survey

#3 Customer oriented survey design

Page 9: How to Perform Pre and Post Chat Survey

“FREE GOODIES”

#4 Offer something free after survey

Page 10: How to Perform Pre and Post Chat Survey

#5 do not use difficult words

Page 11: How to Perform Pre and Post Chat Survey

#6 Always take a test run first

Page 12: How to Perform Pre and Post Chat Survey

Embed Live chat software on your website and try these tips to incur maximum profit