how to perform pre and post chat survey
DESCRIPTION
eAssistance Pro live chat software is an excellent tool to perform Pre and Post chat survey. It help you to know about quality of your product and services.TRANSCRIPT
![Page 1: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/1.jpg)
6WAYS TO OPTIMIZE
Pre-chat & Post-ChatSURVEY
Courtesy: eAssistance PROLive chat software for website
![Page 2: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/2.jpg)
SURVEY
“A quantitative research, necessary for every business to know its audience opinion”.
![Page 4: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/4.jpg)
POST- CHAT SURVEY
Was the software helpful?
Did you find it easy to handle?
Do you want us to improve?
Was the new version better?
Was chat operator helpful?
yes no
![Page 5: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/5.jpg)
Tips to optimize chat survey
“Maximum utilization of the tool in order to get maximum profit”
![Page 6: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/6.jpg)
Question: do you have any recommendation for us to improve?
#1 Keep it minimum
![Page 7: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/7.jpg)
#2 Focus on objectives
![Page 8: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/8.jpg)
#3 Customer oriented survey design
![Page 9: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/9.jpg)
“FREE GOODIES”
#4 Offer something free after survey
![Page 10: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/10.jpg)
#5 do not use difficult words
![Page 11: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/11.jpg)
#6 Always take a test run first
![Page 12: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/12.jpg)
Embed Live chat software on your website and try these tips to incur maximum profit
![Page 13: How to Perform Pre and Post Chat Survey](https://reader034.vdocument.in/reader034/viewer/2022051401/55cf9035550346703ba3e78e/html5/thumbnails/13.jpg)
FREE DEMO
VISIT WEBSITE
www.eassistancepro.com
Live chat