how to provide great customer experiences
DESCRIPTION
WE DID IT! Hours of research, hundreds of studies poured over, dozens of elite minds picked and prodded. We are finally able to answer the most significant business question of all human time and beyond - how do you create a great customer experience? Check out more at giveashit.co Brought to you by the good folks at DISRUPTIVE. www.mydisruption.comTRANSCRIPT
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THERE ARE OVER
128 MILLION R E S U L T S F O R
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I N T H E L A S T 3 0 D A Y S ,
S O C I A L M E N T I O N S O F
#CX, #CUSTOMERSERVICE ,
& #CUSTOMEREXPERIENCE
T O T A L E D N E A R L Y
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S L I D E S H A R E H A S O V E R
1 5 0 , 0 0 0 D O C U M E N T S O N
C U S T O M E R S E R V I C E S T R A T E G Y
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W E AN A LY ZE D E A C H A N D E V E R Y O N E . . .
* T h i s s t a t e m e n t i s n o t e v e n r e m o t e l y t r u e
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. . . A N D D I S C O V E R E D T H E
S C I E N T I F I C A B S O L U T E S B E H I N D P R O V I D I N G
G R E A T C U S T O M E R E X P E R I E N C E S
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I T ’ S N O T T H I S
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I T ’ S T O T E S N O T T H I S
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T H E K E Y T O
A M A Z I N G
K I C K - A S S L E A V E - E V E R Y O N E -
W I T H - N O - C H O I C E - B U T - T O -
R U N - H O M E - A N D - T E L L -
A L L - T H E I R - F R I E N D S
CUSTOMER EXPERIENCES I S T O S I M P L Y . . .
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l i k e
t h i s
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a n d
t h i s
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for sure
t h i s
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y e s !
t h i s
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a l w a y s
t h i s
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kick-ass
t h i s
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1 0 0 %
t h i s
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n o t
t h i s
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definitely
t h i s
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REMEMBER...
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