how to really improve teamwork
DESCRIPTION
Improving teamwork by improving informal unstructured business processesTRANSCRIPT
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Teamwork
How to really improve
teamwork
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We could dive right in and start fixing this stuff.
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Let's say you lead a team
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You want to improve teamwork
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Where do you start?
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Well, what makes great teamwork?
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If you do a little research you might come up with a list that looks a little like
this.
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We could dive
right in and start
fixing this
stuff.
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If you have tried it - you
will know how hard it
is.
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It's not that great teams don't do all those things.
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But these are outcomes
of good teamwork.
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And teams that don't do these things
well...
...don't do well.
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What you want is to treat the cause.
Not the symptoms
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So you have to dig a little deeper.
At root, teamwork is about behavior.
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It is about how we interact with one
another.
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Teamwork fails most often in the
moments between us.
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So, if you want to improve teamwork,
you need to look at the behavior
of team members towards each other
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Another word for this is
process.
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Not that cumbersome thing we normally think of as
business process
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But the everyday processes we use to get things done.
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How we make requests of one another
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How we let someone know when a task needs their
attention
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When it is OK to decline or transfer a task
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How to deal with errors and to learn from them
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How to manage priorities for
the benefit of the team
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So, to improve your teamwork
you need to improve the behaviors
within your team
And that means improving process
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Thank you.
Learn more about how to improve teamwork through better process
www.theprocessconsultant.com
Ian James, The Process Consultant