how to use the customer portal - tekweld.com portal instructional guide.pdfemail: [email protected]...
TRANSCRIPT
![Page 1: HOW TO USE THE CUSTOMER PORTAL - tekweld.com Portal Instructional Guide.pdfemail: info@tekweld.com or phone#: (877) 835-9353. credit card authorization *this is only valid if you are](https://reader033.vdocument.in/reader033/viewer/2022051904/5ff5ba502cf1c615791044eb/html5/thumbnails/1.jpg)
HOW TO USE THE
CUSTOMER PORTAL
*PLEASE NOTE THAT WE ARE AWARE OF ADOBE FLASH BEING DISCONTINUED
AND ARE CURRENTLY WORKING ON UPGRADING THE SYSTEM*
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Table of ContentsIntroduction…………………………..…………..……………..…...1
How To Activate Adobe Flash On Google Chrome…..………..3
Credit Card Authorization……………………….………………..10
Proof Approvals And Rejections………………………………..13
Paying Invoices…………………………………………………….17
Additional Features………………………………………………..21
**CLICK ONE OF THE FOLLOWING TO REDIRECT YOU TO THE CORRECT PAGE**
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CLICK HERE TO OPEN
UP BROWSER SETTINGS
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CLICK SETTINGS AND A
NEW TAB WILL OPEN
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1. PLEASE TYPE IN THE
SEARCH BAR “FLASH”
2. CLICK ON “SITE SETTINGS”
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CLICK “FLASH”
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CLICK THIS AND IT WILL CHANGE
IT SHOULD BE BLUE AND
CHANGED TO “ASK FIRST”
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GO TO
http://tekweld.promo.tekweld.com/promocustportal/#
CLICK ON THE ADOBE FLASH PLAYER
CLICK “ALLOW”
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YOU’RE READY TO SIGN IN!!!
IF YOU’RE HAVING TROUBLES WITH YOUR LOGIN, CALL OR
EMAIL A CLIENT RELATIONS REPRESENTATIVE FOR
ASSISTANCE.
Email: [email protected] or Phone#: (877) 835-9353
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CREDIT CARD
AUTHORIZATION
*THIS IS ONLY VALID IF YOU ARE A CREDIT CARD CUSTOMER*
*CUSTOMERS WITH TERMS DO NOT APPLY*
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YOU CAN USE THE “SEARCH ORDER” OR THE
“OPEN ORDER” TAB TO AUTHORIZE YOUR ORDERS
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CLICK “PAYMENT INFORMATION” TO AUTHORIZE YOUR ORDER
***ALL CC AUTHORIZATIONS HAVE A 10% UP CHARGE IN CASE OF ANY POTENTIAL
UNFINALIZED CHARGES TO YOUR ORDER. ONCE YOUR ORDER SHIPS, YOU WILL BE
INVOICED THE ACTUAL AMOUNT OF YOUR ACKNOWLEDGEMENT.***
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PROOF APPROVALS
AND REJECTIONS
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The eProof tab allows you to view your orders pending proof
approval. Select the order you’re looking to approve/reject.
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THIS WILL POP UP
TO INSTRUCT YOU ON
HOW TO VIEW YOUR
PROOF AND HOW TO
APPROVE/REJECT IT
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1. SELECT THE VERSION IF
NEEDED FOR APPROVAL
2. SELECT “ACCEPT” OR “REJECT”
AND THEN CLICK “SUBMIT”
3. EVERY PROOF SUBMISSION NEEDS A NAME
AND IF ANY COMMENTS PLEASE ADD
COMMENT SECTION
NAME
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PAYING INVOICES
*THIS IS ONLY WHEN YOUR ORDER HAS ALREADY
SHIPPED AND HAS BEEN INVOICED!*
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IN THE “PAY BILLS” TAB YOU CAN MAKE MULTIPLE PAYMENTS
ON INVOICES ONCE YOUR ORDERS HAVE SHIPPED.
SELECT THE ORDERS YOU WOULD LIKE TO PAY AND THEN
CLICK, “MAKE PAYMENT.”
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AFTER CLICKING “MAKE PAYMENT”
YOU CAN ENTER YOUR CREDIT CARD INFORMATION
CLICK
PAY
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ADDITIONAL
FEATURES ON
THE PORTAL
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YOU CAN CHECK STOCK ON MOST OF OUR ITEMS
AND SEE WHEN THEY’RE ESTIMATED TO ARRIVE
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YOU CAN DO STANDARD UPS
ESTIMATES ON MOST OF OUR ITEMS
**TRUCKING/LTL DOCK FREIGHT QUOTES DO NOT APPLY TO THIS**
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IF YOU HAVE ANY
FURTHER QUESTIONS,
PLEASE GIVE US A
CALL OR EMAIL
THANK YOU!