how to use twitter infographic 2.0
DESCRIPTION
Since my first Twitter Tips Infographic went viral, I decided to update the infograhic and the slideshare for my presentation at the 2013 #smtulsa conference. This version has updated tips and a couple of case studies. 1. What happens when a customer Tweets something bad, and 2. how not to piss people off with your Tweets. If you use, please credit Cheryl Lawson and @Partyaficionado Get the infographic image via Partyaficionado.com/TwitterTRANSCRIPT
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How businesses should use Twitter
A customer service case studyAs witnessed live
Sunday 09-12-2010By Cheryl Lawson
@PartyAficionado(updated 9-5-2011)
When a customer has an issue…
Respond
Don’t Fear it, Get on it
The customer may still be unhappy
Deliver
Keep Winning
@PartyAficionadoBut wait…… There’s more
There is a new Football Season upon us
#RamonWOW
Case Study #2
?
Yikes!
Smart