how to woo colleagues & influence it powers that be - kris
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How to Woo Colleagues & Influence IT Powers that Be - Kris BushoverTRANSCRIPT
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Clever User TricksPart Deux
Or… How I Learned to Stop Worrying and Love My Users
Kris BushoverSpiceworks IT OperationsINTJ
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User 1
The Malware Collector
Contracts a drive-by-download virus
Complete system wipe and reinstall
Backups? Ha!
At least smart enough to not send credit card
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“How did that get there? Seriously, I didn't click on anything! Don't look at me like that.”
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User 2 The Spiller
Oops....Coffee Spills
Soda Spills
Gooey Substance Spills (come on man....)
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“Well, that's just great”
“It should not have been sitting there”
“Don't look at me like that!”
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User 3 The Deleter
Deletes StuffBackup first?
No
Hope like hell someone else made a backup?
Yes
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Because anything worth doing is worth doing twice.... or something
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What do all these users have in common?
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Crap....
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So.... What's the point?
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To err is human... to fix is ITThere are two types of users. Those who have made mistakes, and those who will
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Endearing yourself to users Users are fragile beasts and come in many flavors
INTJ, ENTJ, … Handling the wide variety of personalities can
be almost as important as handling the switches,routers, and servers
Nobody loves the BOFH
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Special, IT Celebrity Guest!
Josh Weinberg!!!