LYRIC LABS is built upon the talents of our people, and we take great pride in our company culture.

We’re an international translation agency, with offices in US, Europe, Middle East, South East Asian

Countries, We stay closely connected. It’s our culture of shared international values that makes

LYRIC LABS such an UNIQUE COMPANY. Learn about our project management practices we follow

to deliver unparallel translation quality.

Let Our Professional Project Management Do The Planning

Project management Team in translation projects involves identifying

requirements, organizing a project plan, then securing and managing

staff resources to successfully complete and deliver the project. The

degree of difficulty and associated challenges with these tasks will vary

from project to project. Learn how Lyric Labs manages each project

that is successfully delivered to the clients.

Project management preparation: Project managers at

Lyric Labs begin a translation project by gaining full

understanding of the project scope, based on input and

requests from the client. They then refine project

requirements to ensure that they are accurate.

Basically, translation project managers at Lyric Labs

map out exactly how the work will be executed.

Determining project resources: Our managers

will determine what type of human resources

(linguists, engineers, etc.) will be used based on

the specific skill set required for the project.

Factors that will be considered when creating a

project plan are: (a) how many team members are

required based on the size and timeframe of the

project, (b) how many and what types of

languages are there and (c) what type of resources

will be required: linguistic, engineering and/or

production (desktop publishing). Is domain knowledge

in a specific industry or tool required?

“Our purpose is to help our clients get error free

ready to use translation within the deadline.”

CAREN CAYE

Head Operations

From Face-To-Face to Cyber Space

Project file management: project managers at Lyric Labs will then review and examine the

source files to determine a variety of factors. They will determine what formats text and graphics

files are in, as this will determine which software and staff may be required for production and

multilingual desktop publishing. In document translation, file formatting will greatly influence this.

For example, are the files in unstructured framemaker, or xml format?

Creating the project blueprint: Project managers at Lyric Labs will then use their project

management software. This will enable them to enter all of the requirements and resources that will

make it possible to track the project budget and the life cycle of the files as they go through the

translation/localization process. They will also set up a project schedule and define the client’s

expectations within the project specifications.

Translation That Is Ready To Use

Draft project instructions for the team: project managers at Lyric Labs will

define and provide a progress sheet for their internal team, which consists of

clear, written project instructions and milestones that needs to be

achieved. These instructions may include a list of precise standards

defined by the client. An example of project instructions for a

document translation project would be a list of page footer

part numbers that correspond to each target language.

Internal team project kick-off meeting: Once project

instructions are complete, project managers at

Lyric Labs will schedule an internal team project kick-

off meeting. The internal kick-off meeting assures

that all team members understand what needs to be

done and any specific client requirements that may

be out of the ordinary.

Subject matter experts and specialists on the team

may identify and flag technical issues that need to

be brought to the client’s attention during this

meeting. Examples may include identification of

graphics with text which are only available in

bitmapped format; the source Illustrator or

Photoshop file may be required. Project manager then

refine project requirements based on internal team

feedback and prepare for a client kick-off meeting.

Client project kick-off meeting: In this meeting, Our project

managers discuss how the team will accomplish project

objectives and confirm what the final project deliverables will be.

They will also bring any production or engineering challenges that

were uncovered during the internal team kick off meeting to the client’s

attention for clarification and resolution.

Project resource allocation: Once the project manager has determined and verified

the project scope, time-in and budget, the next major task is identifying staff resources that are

scaled to the size and delivery date of the project. Our project manager will look at the project from

a monetary perspective in light of scope, time and budget. The project manager’s main goal is to

optimize allocation and implementation of staff resources to achieve budget and delivery date goals in

the most cost-effective manner. On new projects, the project manager will work with vendor

management to find the right resources. Linguistic resources may be outside a resident translation

services team, and will likely be located in a different country. All of this will be factored into the project

schedule. In many cases, competent translation agency project managers will not need to go to vendor

management, because their past history with a client and repetitious project needs will allow them to

simply “know” with which vendors to work.

Project issue escalation: Lyric Labs project manager is the primary person in charge of escalating

issues for resolution as they occur during the project. Team members will communicate issues or project

anomalies to project managers at Lyric Labs as they occur. An example may be a linguist discovering

“truncated” text. The project manager will swiftly identify who can resolve problems or issues, and

what the next steps are to accomplish resolution. Project managers at Lyric Labs will also keep the client

informed of any issues that require client input for resolution.

Client communications: Project managers at Lyric Labs keep the client up-to-date on project progress

through automated status updates, project reports, etc. In many cases, the project manager will

interpret then explain highly technical issues to the client, based on feedback from team members and

remote linguistic vendors. Communications are tracked and logged by our project managers as they

are received, so they are documented for future project updates. Communications that require

tracking may be received very early or late in the project manager’s day, depending on the time zone

where the team member is located.

Project delivery: As a translation project approaches completion, the project manager has several

steps to go through to ensure that deliverables are complete and compliant with original project

specifications.

Final file check: If there were 32 source files in a certain format, there must be 32 target language files

in that same format during the delivery phase of the project. The project manager will prepare files for

delivery and set up delivery to the client through the preferred channel, either through our FTP or the

client’s FTP site.

Client review and final revisions: Many translation projects require a client’s internal review or even in

country review (ICR). In such cases, requested changes, corrections and revisions come back from the

client and require final edits to the deliverable files. The project manager collates any requested

changes, and then disseminates comments and corrections back to the production team. Final updated

files are delivered back to the client by the project manager after revisions are implemented and

reviewed.

Translation post-project evaluation: Larger projects require a post-project evaluation (PPE) or “post-

mortem” meeting with the client after project completion. Project managers at Lyric Labs will

document and log the following issues:

What did the client change and why were changes requested?

Ensure that client feedback is documented and preserved as notes in a system Make sure that files are

properly archived for future use

TRANSLATION PROJECTMANAGEMENT PRACTICES

DIN EN15038

lyric

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