how users influence design & development
DESCRIPTION
A talk about how Stanford's team organizes itself and communicates for local and community development. Discussed both intra and intercampus communication in an effort to solicit ideas for generalizable best practice.TRANSCRIPT
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How Users Can Influence Design & Development
Keli Amann, Stanford UniversityUser Experience Specialist, kamann at stanford.edu
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Who we are
Keli AmannUX Specialist
User Experience
Christine DohertySupport
Jackie MaiUX Specialist
Lydia LiDeveloper
Karen TsaoDeveloper
Jing WeiDeveloper
Developers
Makoto TsuchitaniDirector
Jasmine ThapaQA
Julian MorleySys Admin
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Why the title is misleading
“How Users Can Influence Design & Development”
How Do We Organize and Communicate Among Ourselves so that Users Can
Influence Design & Development”
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Patterns of communication
?
• within campus
• during different types of development• between campuses
UX
Users
Dev
Users
UX?
Dev??
?
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…during different types of development?
UX
Users
Dev
?
Users
UX?
Dev?
• Local Quarterly Updates
• Major Revisions• 2.x releases of Tests & Quizzes (SAMigo)
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Why talk about how we communicate?
1. We have assumptions about how others work and what they know. Are these correct?
2. We have methods to communicate issues. Are these methods always the best?
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A Basketball AnalogyEngaging the issues: Two styles
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Zone DefenseT&Q
Announcements
Resources
Pilot Tools
Local Tools
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Man to Man Defense
Announcements
Pilot Tools
T&Q
Resources
Not 1:1
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What style do you use?
Do you take care of • only local issues?• only community issues?• Both local and community issues?
We use both styles, and it depends on the type of development
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Local Quarterly UpdatesPart 1
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What UX does locally
UX
1600 instructors18,000 students
Users in 7 schools
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Schedule for Local Quarterly Updates
UXDev
QAOp
UXDev
QAOp
Su release Fall release
UXDev
QAOp
UXDev
QAOp
Win release Sp release
prioritization
prioritization
prioritization
prioritization
|September |October|November|December|January|February|March | April |May |June |July | August |
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UX
Users
conversation
Workflow for Local Quarterly Updates
ticket
Local JIRA
Sakai JIRA
Dev
QA
survey
questionnaire
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Local updates at your school
UX
Users
DevLocal JIRA
Sakai JIRA
Users
UX
Dev
Who interacts with users at your school?How do they solicit user input & prioritize?Who are users needs communicated to? How?
ticket
survey
questionnaireconversa
tion
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2.x releasesProcess 2
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Schedule for 2.6 release (in production 2010)
2.6Dev codes, releases Alpha
Beta
QAOp
Release Cand
UX reviews locally
prioritization
Dev tweaks..
2.6 localization
|September |October|November|December|January|February|March | April |May |June |July | August |
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Workflow for 2.6 Tests & Quizzes
Dev
Whatever was finished by Oct 2008• Code from previous local quarterly release• Code contributed by UPV, Rutgers, Capetown, reinforced by email, dev list• If feature request had no assignee, developers didn’t see
Dev
UX
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New/Old workflow for 2.x
DevSakai JIRA
UX
DevLocal JIRA
What are we looking for• Context that explains wide impact• Votes/Watches• Personal relationship
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2.x work at your school
Sakai JIRA
Users
UX/ID/Support
Dev
Do you solicit/review external feature requests?How are requests communicated to you?Who manages community requests? How prioritize work?
UX
Users
Dev
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Major revision of a toolProcess 3
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What’s a major revision?
SAMigo designed in 2005• Many functional updates• No major interface change since
“SAMigo 3” (not necessarily 3akai)• Limited functional update • Redesign screens, interaction styles, & workflow
Holistic redesign: not collecting new JIRA features
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Workflow for a major revision
plan
history
UX
Dev
UX
Dev
history
Plan = Motivation, Use cases, Timeline
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An additional step
We’ll want to create• Vivid descriptions of users and their needs• Rich realistic scenarios
To be successful, design must hold up to a walkthrough of vetted scenarios
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Ideal workflow for a major release
UsersUsers
plan
history
UX
Dev
Users
UX
Dev
history
Plan = Motivation, Use cases, Timeline + persona description, scenarios
Interview,Questionnaire
Use cases/ scenarios via Confluence
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Making SAMigo 3 fit into this kind of schedule
Dev codes, releases AlphaBeta
QAOp
Release Cand
UX reviews locally
prioritization
Dev tweaks..
UXDev
QAOp
UXDev
QAOp
UXDev
QAOp
UXDev
QAOp
prioritization
prioritization
prioritization
prioritization
|September |October|November|December|January|February|March | April |May |June |July | August |
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Questions about this approach
Sakai JIRA
Users
UX? ID? Support?
Dev
Do you have someone who can collect stories?Do want our stories about your tools, or just JIRA?What else do you recommend to insure success?
UX
Users
Dev
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Final thoughts
We can succeed at our schools, but we have to succeed as a team.
• JIRA is necessary and valuable• Interpersonal communication enhances and
complements JIRA
Speaking of which…
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Continuing the conversation• Questionnaire: will email results• Birds of a Feather• Confluence page• Contact me kamann at stanford.edu• Talk now…
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Your thoughts
How are you facilitating communication• With your users?• Within your team?• Between schools?