how we built a change platform by accident! #matexp…no hierarchy, just people
TRANSCRIPT
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How we built a change platform by accident! #MATEXP…no hierarchy, just peopleKath Evans, Head of Patient Experience – Maternity, Newborn, Children and Young People, Nursing Directorate, NHSE
And the #MatExp team - including people from all across the country! Mums, professionals…all voices are welcome!
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What Are You Going to Learn Today?Just how on earth DO you create a change platform by accident?!
What happened during the pilot ‘Whose Shoes?’ maternity user experience and involvement workshops in London
• How you fit in the shoes of others…even those with different sized feet and a completely different taste in footwear?
• Local collaboration and how Midwifery Service Liaison Committees fit in.
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Leap of faith
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#MatExp – no hierarchy, just people!
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Our #MatExp philosophy: collaboration and co-production
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Why Was #MatExp Conceived?• Improving service user experience in maternity care a priority for NHS
England • Key policy drivers including the NHS Outcomes Framework, NICE
guidelines and quality standards, national Audit Office report, the 6 C’s• CQC 2013 survey, PEN maternity survey – key themes for improvement
recognised such as information provision, continuity of care, facilities • Critical to success is involving and engaging staff and service users• Essential to focus on action, work closely together and share results
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Our film was born! ‘In Their Shoes’ – Perspectives on maternity care
https://youtu.be/UrsCeRHQ8XA
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Learning and actions from pilot user experience workshops
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That ‘castor oil’ moment… #eek!
Welcome to #MatExpRoom 101
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Copyright © Nutshell Communications Ltd. All rights reserved.
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Source of image: jasonkeath.com
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Real viewpoints sourced from real people
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Working together – right from the beginning!
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Helping us see things differently…
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‘Whose Shoes?’ in action
Queen’s Hospital, Romford
Whose Shoes?® - Nutshell Communications Ltd
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Finding ways of holding on to all the important things you say
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Innovative thinking at Kingston Hospital
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It was fab to team up with
#NHSChangeDay!
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Website and Facebook group
built by our fab ‘JFDI’ Mums
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Leigh and Hugo
#HugosLegacy #MatExp #SayTheirName
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Graphics by New Possibilities
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We love the School for Health Care Radicals
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#MatExp Pinterest board – to pin the good stuff!
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Whose Shoes? session at St Thomas’s Hospital – a cathedral or a bazaar?
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Happy 1st birthday
#MatExp!!
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“It’s a bazaar!”
Ellen Page juggling fruit
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We don’t wait for permission…
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#MatExp now linking in strongly with the National Maternity Review Team
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A team effort – join us !!!
#MatExp community
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What happens at the workshops?
The Panel • Interviewer- Daryl Miller, Project Manager, Maternity SCN (London)• Florence Wilcock- Divisional Director, Specialist Services Division
Consultant Obstetrician, Kingston Hospital NHS Foundation Trust• Gill Phillips- Director Nutshell Communications and founder • of Whose Shoes?® • Felicity Smith- Chair of MSLC - BHRUT• Gillian Fletcher- NCT VOICES Co-ordinator• Sarah Dunsdon- Senior Project Manager, Maternity SCN (London)
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How Do You Make It Work In Your Hospital, and for Your Specialty?
Training brief to support development in these areas common to ANY hospital and ANY specialty:
• Communication • Quality Improvement • Team Working • Continuity of Care
We at #MatExp HQ are very proud parents watching our baby grow and flourish!
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So that’s how we created a change platform…by accident!
• Energy• J*FDI• Ownership• No hierarchies• All views welcome• Social media!
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Want to Adopt #MatExp?• The user experience workshop guide, film and training pack are available at
the following link:http://www.londonscn.nhs.uk/networks/maternity-childrens/maternity/
• Information on ‘Whose Shoes?®’ is available at http://nutshellcomms.co.uk/
• Features as a case study for the RCM Better Births Initiative https://www.youtube.com/watch?v=-iRfZLXmZ-Y
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We know you’ll want to find out more…Our CROWD-SOURCED website - matexp.org.uk
Twitter – find tweets marked #MatExp
Facebook – Maternity Experience page
NHS Change Day