ECN Voice Solutions

Overview

• Leading Next Generation Converged Network established in 2005

• Reunert acquisition of ECN Telecommunications (Pty) Ltd

• Customer base growing at 10-15% per month

• Telkom Wholesale’s 3rd largest voice termination partner

• 1st Next Generation Network to register and port geographic numbers

• Minimum monthly savings vs. Telkom retail in excess of R25million (Corporate – Call Centre)

• National Presence – Ability to install multi-branch sites across SA (Fidelity Security, SABCO-Coca Cola Bottling Company, Discovery Health)

• Network spend surpassing R140million investment

Network Background

ECN provide a solution that offers;

• Carrier grade quality routing of all call types over a state-of-the-art Next Generation Network to South African Interconnect partners.

• 24/7 monitoring including voice quality of individual calls made on the network and last mile connectivity

• Further savings from Inter-branch calls made between customer sites

• Provide clients with an excellent position from which to take full advantage of the opportunities offered in the converged Telecommunications environment.

• Additional savings – Geographic Number Portability (Rentals)

• Value of single converged service partner

Why ECN?

Value Added Benefits

• Ability to connect PRI/BRI/SIP/Analogue

• Telkom IP Routes (Fixed Line, International)

• Mobile & Fixed Operators (SS7 & IP Routes)

• Interconnect only – No LCR/Edge termination

• Geographic Termination – Blended or local/national

• Geographic Number Portability – Full Service Opportunity

• Interconnect cost aligned to Retail costs – 2012, 2013

• Ability to display CLI or non CLI for outgoing calls

Value Proposition

• Outbound Faxing routes – T38

• Per Second Billing (Cost benefits)

• 24/7 Network Operations Centre

• Fully redundant Network and Edge (CPE) Equipment

• Ability to install at SME or Corporate level (Diginet & ADSL)

• Teleconferencing Facility

• Virtual Access – 0860 Savings

Rate Comparison

ECN RatesStandard

Telkom Rates

Standard

LCR Rates

Peak Off-Peak Peak Peak

Mobile : MTN / Vodacom R 0.95 R 0.90 R 1.46 R 1.25

Mobile : Cell C / Heita R 1.02 R 0.90 R 1.46 R 1.25

Local R 0.34 R 0.24 R 0.50

National R 0.34 R 0.24 R 0.64

On Net / Interbranch R 0.17 R 0.17

Standard LCR Installation

ECN Business Call SME

ECN Gateway, provides auto-fail over to existing

Telkom infrastructure seamlessly.

ECN solution is unique, in terms of the way our voice

traffic is transported over our managed link.

ECN traffic does not contend with other ADSL users, as

our traffic does not leave the cloud and travel via the

internet (unmanageable)

BusinessCall SME Pricing – (ex VAT)

Installation Fee

• R2500.00 – negotiable for multi-branch sites

Monthly Fee

• R999.00 (ADSL & Equipment – 12 concurrent voice channels)

• Minimum 12 month contract (3 month probation period)

Project Timeline

• Last Mile Connectivity typically 4 to 6 weeks (2011 - 3 weeks)

• Dedicated Provisioning Team – Account Management

• Co-ordinate line orders, installations, PABX vendor liaison

• Pre-site Inspections – Architecture, testing

• Installation of equipment – client provide timing (after hours?)

• Last mile contracted to Network – Service management

• Service Delivery – Account Management (Nationally Centralised)

Service & Support

• 24/7 Network Operations & Client Services Centre - Rosebank

• Remote access to equipment – Troubleshooting

• Last mile utilisation - Call concurrency

• Trouble ticket process – Escalation matrix, service updates

• Uptime Reports – Nagios (Real time monitoring)

• Overflow Management

• National technical support on site – ECN SLA

• Specialist voice team support

Reference Sites

Durban

Pretoria