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How we organise the Digital Workplace at IKEA

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We want to be appreciated and recommended as a great place to work. We want to be a company that constantly develops the business through people.

IKEA - 2020

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The Digital Workplace ©

Inter IKEA

Systems B.V. 2012

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Growing IKEA through empowering co-workers who will connect effectively and increase speed, share knowledge, collaborate, and learn continuously to serve the customer better.

Mission of the Digital Workplace

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COMMUNICATING  NETWORKING   PLANNING  AND  ORGANIZATION  

MANAGE    DOCUMENTATION  

ACCESSING    SOLUTIONS  

ACCESSING  DOCUMENTATION  

Our 6 people capabilities develops the digital workplace

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Gap between the As-is situation and the To-be

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Accessing Solutions

Planning & Organizing

Communicating

Accessing Documentation

Manage Documentation

Networking

As-is situation Dec 2012 To-be situation (end of FY16)

5 4 3 2 1 0

Standardized solutions

implemented across IKEA

IKEA solutions only available on

site

High usability ratings of integrated / unified and

fully accessible solutions

No culture of networking

Company wide networking

Proven business value creation

through networking

Peer-to-peer communication using traditional

channels

Rudimentary customization of

communication using multiple channels

Unified communication

Ad hoc organizing

Project management success measured

Innovative organizing solutions

Unstructured way(s) of

publishing content

Majority of workforce has adopted

documentation routines

Proven business value creation through

effective knowledge management

Relevant knowledge accessible to co-workers Knowledge not

managed or easy accessible

Superior knowledge management

supporting direct business benefits

As-is 2011

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© In

ter IKEA

System

s B.V

. 20

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COMMUNICATING  NETWORKING   PLANNING  AND  ORGANIZATION  

MANAGE    DOCUMENTATION  

ACCESSING    SOLUTIONS  

ACCESSING  DOCUMENTATION  

The business solutions that support the capabilities

IKEA common client

Telephony E-mail Yammer

IKEA Inside (intranet)

Extranet MS Office/Adobe Ipass

Web meeting

Video conferencing IM Room booking tool

Project place

Generic devices Windows file shares Mobile synch

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Digital workplace focus areas (processes) Personal Efficiency

Running business solutions •  E-mail •  Booking tool •  Office tools •  Desktop Ongoing/new initiatives •  Access to/from IKEA •  Smart printing

Main focus 2013-2016 §  Co-worker efficiency- Mobile access and Internet /email access to all co-workers. New common devices

Knowledge and Information Sharing

Running business solutions •  Intranet IKEA Inside •  Collaboration (projectplace,

Yammer, Inside workspace) •  Common translation tool

Ongoing/new initiatives •  Extranet information platform

(Supplier portal and icoworker) •  Single sign for collaboration

and communication tools Main focus 2013-2016 §  Search Receive & Find – improved search experience and

navigation across many sources

Meet and Communicate

Running business solutions •  Video meeting •  Web meeting •  Phone meeting •  Telephony •  Fax and messaging

Ongoing/ new initiatives •  Instant messaging •  Unified communication •  Room booking through

Outlook Main focus 2013- 2016 §  Unified communication - integration and better user experience of existing communication and meeting solutions

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Co#worker(efficiency( Unified(communica4on( Search,(receive(and(find( Other(

Run  Grow  Transform

Enhancements Total

M€ FY14 FY15 FY16

Cornerstone

Receiving  Efforts

Gap – Criticality

Investments(propor,ons((in(Meur(

Main%focus%

Enhancements%

Masterplan Digital Workplace Solution area FY14-FY16

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ü  Connected to the business strategies ü  Important to our co-workers ü  Mission ü  Defined capabilities ü  Business solutions (technology, working methods, value) ü  Line organisation and approach in place on how managing ü  Long term planning (LCM, enhancements, projects)

Summary

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It’s about engaging

empowering efficient

co-workers