HOW

WEB 2.0 AND

ENTERPRISE 2.0

WILL AFFECT THE

BUSINESS PROCESS

WEB 2.0

• WIKIS, BLOGS, SOCIAL NETWORKS, AND MASH UPS

• ONLINE COLLABORATION

• SOCIAL CHANGE

ENTERPRISE 2.0• WIKIS, BLOGS, SOCIAL NETWORKS,

AND MASH UPS, ONLINE COLLABORATION, SOCIAL CHANGE

FORBUSINESS PURPOSES

THE BUSINESS PROCESSWHAT IS THE GOAL………

TO MEET THE CUSTOMER’S NEEDS

THE BUSINESS PROCESS

WHAT ARE THE SPECIFIC INPUTS?

THE BUSINESS PROCESS

WHAT ARE THE SPECIFIC OUTPUTS?

THE BUSINESS PROCESS

ARE THE NUMBER OF ACTIVITIES PERFORMED IN

SOME ORDER?

THE BUSINESS PROCESS

HOW WILL IT AFFECT EACH ORGANIZATIONAL UNIT?

THE BUSINESS PROCESSARE WE CREATING VALUE OF

SOME KIND FOR THE CUSTOMER?

THE BUSINESS PROCESS

HAVE WE FULLY MET THE

CUSTOMER’S NEEDS?

IF SO……………..

THE BUSINESS PROCESSTHEY WILL RETURN!

THE BUSINESS PROCESSWEB 2.0 AND ENTERPRISE 2.0

DOES ENHANCE THE BUSINESS PROCESS.

HOW?

THE BUSINESS PROCESSTHROUGH ONLINE COLLABORATION!!

WIKISADD TO

TAKE AWAY

EDIT

BLOGGSCOMMENTARY

DESCRIPTION OF EVENTS

VIDEO AND GRAPHICS

INTRANETSIMPORTANT DOCUMENTS WITHIN THE

ORGANIZATION

UPDATES

COMPANY EVENTS

BUT…………. BE CAREFUL

• IF THEY ARE NOT UPDATED OR UTILIZED ON A DAILY BASIS PEOPLE CAN LOSE INTEREST……

AND HURT BUSINESS!!!

SO REMEMBER

• IN ORDER TO SUCCESFULLY APPLY WEB 2.0 AND ENTERPRISE 2.0 TO AN ORGANIZATION

• COLLABORATE AND UPDATE!!!!