how well are hotels meeting guest expectations for …...guest expectations are higher than...

Zaplox is about creating an excellent guest experience with the mobile key and the mobile guest journey as a starting point. Please contact us and we will be more than happy to start a conversation with you. Travellers named their mobile device as their #1 travel accessory (Eye for Travel) Guests want to use their smartphone to speed up check in and services (Zebra Global Hospitality Study) Travellers are more loyal to a travel company that personalizes their experiences online and offline (Google) Guests that use mobile check-in opt to also use a mobile key (Forbes) Travelers are “more likely” to choose a hotel that allows guests to check in and open doors with a smartphone than a hotel that doesn’t (Hotels.com) 76 % % 67 % 70 % 77 Guest expectations are higher than ever—and they are demanding to use their smartphone to check-in, open their hotel rooms, checkout and make purchases. Below are revealing insights that can shed light on the key mobile experience gaps that hotels need to address. How well are hotels meeting guest expectations for mobile experiences? Say a hotel’s ability to personalize their experience positively influenced their choice (Hospitality Technology) Guests report satisfaction with keyless hotel entry (Adobe) 80 % 69 % 58 % Zaplox U.S. office 220 E. 42nd Street, Suite 409A, New York, NY 10017, USA [email protected] www.zaplox.com Zaplox EMEA office IDEON Science Park, Scheelevägen 17, SE-223 70 Lund, Sweden Easy online booking, easy touchscreen check-in, easy mobile keyless entry ... I wouldn't have been upset paying double. - Matt W. Stayed Sept 2017, 5-Star Guest Review Mobile phones are now the technology of choice. We give our guests the capability to use their mobile devices to fully interact with our hotel & it helps us to deliver exceptional service. - Maria Paulsson Rickle, CEO Grand Hotel Lund & Lund Hotel

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Page 1: How well are hotels meeting guest expectations for …...Guest expectations are higher than ever—and they are demanding to use their smartphone to check-in, open their hotel rooms,

Travellers named their mobile device as their #1 travel accessory (Eye for Travel)

Guests want to use their smartphone to speed up check in and services (Zebra Global Hospitality Study)

Travellers are more loyal to a travel company that personalizes their experiences online and offline (Google)

Guests that use mobilecheck-in opt to also use a mobile key (Forbes)

Travelers are “more likely” to choose a hotel that allows guests to check in and open doors with a smartphone than a hotel that doesn’t (Hotels.com)

76%

67%

70%

Guest expectations are higher than ever—and they are demanding to use their smartphone to check-in, open their hotel rooms, checkout and make purchases.Below are revealing insights that canshed light on the key mobile experiencegaps that hotels need to address.

How well are hotels meeting guest expectations for mobile experiences?

Say a hotel’s ability to personalize their experience positively influenced their choice (Hospitality Technology)

Guests report satisfaction with keyless hotel entry (Adobe)

80%

69%

58%

Zaplox U.S. office220 E. 42nd Street, Suite 409A, New York, NY 10017, USA

[email protected]

Zaplox EMEA officeIDEON Science Park, Scheelevägen 17, SE-223 70 Lund, Sweden

Easy online booking, easy touchscreen check-in, easy mobile keyless entry ... I wouldn't have been upset paying double. - Matt W. Stayed Sept 2017, 5-Star Guest Review

Mobile phones are now the technology of choice. We give our guests the capability to use their mobile devices to fully interact with our hotel & it helps us to deliver exceptional service. - Maria Paulsson Rickle, CEO

Grand Hotel Lund & Lund Hotel

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