How well is your workplace working?

Mitie’s research results for 2015

Ian AdamsHead of Marketing Strategy

17 November 2015

Executive research 2013 and 2014

What’s happening to their estates?

What’s driving the business?

The importance of energy

What’s happening with data?

How do they manage outsourcing?

How strategic are Property and FM?

How is the role of property changing?

Face-to-face interviews with senior executives

2015: The employee’s perspective...

How do workplaces affect them?

How do they see their future?

Do their employers care?

What seems to drive their business?

How do they manage outsourcing?

Does talent really matter?

Do workplaces support productivity?

Online research large sample

Productivity and Talent

Sources: OBR, OECD

Weighted to reflect age and gender…

Survey population: 2,450 people

38%62%

GenderMaleFemale

13% 16

%

24%

29%

18%

Age<30

30-39

40-49

50-59

60+

The effect of environment on productivity

My technologies allow me to work from any location

Source: Mitie Quora 2015 Research

100%

75%

50%

25%

0%Financialservices

Legal and professional

High-techand

telecomms

Commercial Retail Transport Publicsector

No-for-profit

76%

87% 88% 87%

82% 87% 82% 82%

Technology investment takes precedence over talent attraction

Source: Mitie Quora 2015 Research

40%

30%

20%

10%

0%Financialservices

Legal and professional

High-techand

telecomms

Commercial Retail Transport Publicsector

Not-for-profit Other

36%

22%

32%

13%

32%

14%

25%

33%

28%

Cost avoidance is my organisation’s primary business driver

Source: Mitie Quora 2015 Research

80%

60%

40%

20%

0%Financialservices

Legal and professional

High-techand

telecomms

Commercial Retail Transport Publicsector

Not-for-profit

50%

30%

58%

63%

35%

50%

62%

30%

How far do people trust their employers?

Management can be trusted to make decisions in my best interest

Source: Mitie Quora 2015 Research

80%

60%

40%

20%

0%<30 30-39 40-49 50-59 60+

79%

67%61%

57%

44%

My organisation cares aboutmy wellbeing

Source: Mitie Quora 2015 Research

80%

60%

40%

20%

0%Financialservices

Legal and professional

High-techand

telecomms

Commercial Retail Transport Publicsector

Not-for-profit

47%

72%75%

68%

79%75%

62% 65%

I feel it would be bad for my careerto question business changes

Source: Mitie Quora 2015 Research

67%

33%

Females

50%50%

Males

Are we providing the rightkinds of workplaces?

The current property approach helps me do my job effectively

Source: Mitie Quora 2015 Research

100%

75%

50%

25%

0%Financialservices

Legal and professional

High-techand

telecomms

Commercial Retail Transport Publicsector

Not-for-profit

60%

80%85%

80%

98%

50%

70%

30%

My workplace layout helps optimisemy productivity

Source: Mitie Quora 2015 Research

60%

45%

30%

15%

0%<30 30-39 40-49 50-59 60+

33%

41%

46% 45%42%

Changes at my organisation make me more productive

Source: Mitie Quora 2015 Research

80%

60%

40%

20%

0%Financialservices

Legal and professional

High-techand

telecomms

Commercial Retail Transport Publicsector

Not-for-profit

63%

70%78%

49%

78%

49% 51% 49%

My organisation effectively uses data and analytics to improve property strategies

Source: Mitie Quora 2015 Research

80%

60%

40%

20%

0%Financialservices

Legal and professional

High-techand

telecomms

Commercial Retail Transport Publicsector

Not forprofit

48%

22%

32%

46%

75%

42%47%

35%

Defining the roles of propertyand FM in the new workplace

•Security•Cleaning•Maintenance•Energy•Catering•Waste•H&S

•Recruitment•Legislation•Tribunals•Contracts•Process•Training•CPD

•Security•Networks•Applications•Versions•Budget•Scalability•Mobility

•Rent reviews•Business rates•Location•Sizing•Lease terms•Disposals•Acquisitions

Key departmental challenges

Property FM HR IT

• Fair rewards – pay and perks• Freedom to think and act• Respect from colleagues • Recognition of success• Potential for personal growth• Team position• Creative input• Effective workplace• Reliable technology• Easy travel

How FM can support job satisfaction

1010 THINGS EMPLOYEES WANT

THINGS EMPLOYEES WANT

PROPERTY + FMPROPERTY + FMhowhow

can helpcan help• Design premises around people• Focus services to match staff need• Outcomes rather than SLAs• Align services to business strategy• Hassle-free environment• Seamless technology• Single point of support• Good parking/ transport• Excellent catering• Easy interaction

Key takeawaysThe future is all about people – we need to refocus:

• Services tailored to match different employee needs

• More integration of services – employees just want it done

• Focus on quality and outcomes, not inputs

• FM /Property must align with corporate strategy

To download your copy of the report visit

www.mitie.com/news-centre/publications

or call Ian Adams, 07730 430196

Mitie Ground Floor East Cottons Centre, Cottons Lane 47/49 Tooley StreetLondon, SE1 2QG, UK