howazit make an incredible stay 2016-presentation 1

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Take your Customer Relationship to the next level

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Page 1: Howazit  make an incredible stay 2016-presentation 1

Take your Customer Relationship to the next

level

Page 2: Howazit  make an incredible stay 2016-presentation 1

of travelers worldwide say online reviews have an impact on their booking decisions(comScore Media Metrix 2013)

93%$511B Are subject to hotel’s online reviews

Page 3: Howazit  make an incredible stay 2016-presentation 1

Current solutions offer

hoteliers little or NO control

over their Online Reputation

Page 4: Howazit  make an incredible stay 2016-presentation 1

Gain control over your

Customer Experience

by engaging your customers throughout their entire

experience

Page 6: Howazit  make an incredible stay 2016-presentation 1

Dramatic improvement in all areas for all of our customers:

Increase in avg. reviews/monthIncrease in positive content

Reduction in negative content

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Unique Proposition

Howazit allows hoteliersto engage more effectivelywith their guests

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6 seconds for very satisfied Guest to land on any Review Site

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6 seconds for very satisfied Guest to land on any Review Site

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20 Seconds for Not Satisfied GuestTo let you know what went wrong

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20 Seconds for Not Satisfied GuestTo let you know what went wrong

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Know what your guests are sayingIn Real-time

Anytime, Anywhere and on Any Device

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Automatically handling your customers responses

Making each email with a personal touch

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Automatically handling your customers responses

Smart scheduling mechanism will send

the reply emails to customers only

during working hours

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Automatically handling your customers responses

Email content is being created taking into consideration:• The guest satisfaction level• Nationality• Desired ‘Drive to Action’

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Access all of the information on any device in real-time

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Everything we do is measureableIdentify where are the areas need improvement according to your guests

View Online Sample Report

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Real Customers Success Stories

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47% Popularity 90%**

9.8* Avg. Reviews/Month 19.914* Bad Reviews/Page Less than 1

Prior Howazit (3+ years) 10 Months with Howazit

5* Hotel in Middle East (200 Rooms)

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91% Popularity 96%**

13.9* Avg. Reviews/Month 23.41* Bad Reviews/Page Less than 1

Prior Howazit (15 months) 7 Months with Howazit

4* Boutique Hotel in Paris (50 Rooms)

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3* Hotel in Germany (100 Rooms)

64% Popularity 92%**

1.6* Avg. Reviews/Month 5.23* Bad Reviews/Page Less than 1

Prior Howazit (2+ years) 4 Months with Howazit

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