howazit make an incredible stay 2016-presentation 1
TRANSCRIPT
Take your Customer Relationship to the next
level
of travelers worldwide say online reviews have an impact on their booking decisions(comScore Media Metrix 2013)
93%$511B Are subject to hotel’s online reviews
Current solutions offer
hoteliers little or NO control
over their Online Reputation
Gain control over your
Customer Experience
by engaging your customers throughout their entire
experience
The easiest end to end platform for Personalizing Customer
Experience
Pre-Arrival Check-In During Stay Post StayMini-Site
Dramatic improvement in all areas for all of our customers:
Increase in avg. reviews/monthIncrease in positive content
Reduction in negative content
Unique Proposition
Howazit allows hoteliersto engage more effectivelywith their guests
6 seconds for very satisfied Guest to land on any Review Site
6 seconds for very satisfied Guest to land on any Review Site
20 Seconds for Not Satisfied GuestTo let you know what went wrong
20 Seconds for Not Satisfied GuestTo let you know what went wrong
Know what your guests are sayingIn Real-time
Anytime, Anywhere and on Any Device
Automatically handling your customers responses
Making each email with a personal touch
Automatically handling your customers responses
Smart scheduling mechanism will send
the reply emails to customers only
during working hours
Automatically handling your customers responses
Email content is being created taking into consideration:• The guest satisfaction level• Nationality• Desired ‘Drive to Action’
Access all of the information on any device in real-time
Everything we do is measureableIdentify where are the areas need improvement according to your guests
View Online Sample Report
Real Customers Success Stories
47% Popularity 90%**
9.8* Avg. Reviews/Month 19.914* Bad Reviews/Page Less than 1
Prior Howazit (3+ years) 10 Months with Howazit
5* Hotel in Middle East (200 Rooms)
91% Popularity 96%**
13.9* Avg. Reviews/Month 23.41* Bad Reviews/Page Less than 1
Prior Howazit (15 months) 7 Months with Howazit
4* Boutique Hotel in Paris (50 Rooms)
3* Hotel in Germany (100 Rooms)
64% Popularity 92%**
1.6* Avg. Reviews/Month 5.23* Bad Reviews/Page Less than 1
Prior Howazit (2+ years) 4 Months with Howazit