hp pavilon ze4900 manual.pdf

182
Maintenance and Service Guide HP Pavilion ze4900 Notebook PC HP Compaq nx9040, nx9030, and nx9020 Notebook PC Compaq Presario 2200 Series Notebook Document Part Number: 371025-001 August 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

Upload: jose-garcia

Post on 29-Sep-2015

244 views

Category:

Documents


10 download

TRANSCRIPT

  • Maintenance and Service GuideHP Pavilion ze4900 Notebook PCHP Compaq nx9040, nx9030, and nx9020 Notebook PCCompaq Presario 2200 Series Notebook

    Document Part Number: 371025-001

    August 2004

    This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

  • Copyright 2004 Hewlett-Packard Development Company, L.P.

    Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

    The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

    Maintenance and Service GuideHP Pavilion ze4900 Notebook PCHP Compaq nx9040, nx9030, and nx9020 Notebook PCCompaq Presario 2200 Series NotebookFirst Edition August 2004Document Part Number: 371025-001

  • Maintenance and Service

    Contents

    1 Product

    1.1 Model1.2 Featur1.3 Resett1.4 Power1.5 Extern1.6 Design

    2 Trouble

    2.1 CompUsingSelectSelectSelectSelect

    2.2 Troub

    3 Illustrat

    3.1 Serial 3.2 Noteb3.3 Mass 3.4 Misce Guide iii

    Description

    s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110ing the Notebook . . . . . . . . . . . . . . . . . . . . . . 113 Management. . . . . . . . . . . . . . . . . . . . . . . . . 114al Components . . . . . . . . . . . . . . . . . . . . . . . 115 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 133

    shooting

    uter Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 22ing from the Main Menu . . . . . . . . . . . . . . . . . 23ing from the Security Menu . . . . . . . . . . . . . . 24ing from the Advanced Menu . . . . . . . . . . . . . 25ing from the Tools Menu. . . . . . . . . . . . . . . . . 25leshooting Flowcharts . . . . . . . . . . . . . . . . . . . 26

    ed Parts Catalog

    Number Location . . . . . . . . . . . . . . . . . . . . . . 31ook Major Components . . . . . . . . . . . . . . . . . . 32Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 312llaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

  • iv

    Contents

    4 Removal and Replacement Preliminaries

    4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 42

    Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 42

    4.3 Preventing Damage to Removable Drives . . . . . . . . 434.4 Preven4.5 Packa4.6 Works4.7 Groun

    5 Remova

    5.1 Serial 5.2 Disass5.3 Prepar5.4 Noteb5.5 Memo5.6 Mini P5.7 Keybo5.8 Keybo5.9 Switch5.10 Spea5.11 Opti5.12 Disp5.13 Top5.14 Hea5.15 Proc5.16 Wire5.17 Disk5.18 Disk5.19 SystMaintenance and Service Guide

    ting Electrostatic Damage . . . . . . . . . . . . . . . 44ging and Transporting Precautions . . . . . . . . . 44tation Precautions . . . . . . . . . . . . . . . . . . . . . . 45ding Equipment and Methods . . . . . . . . . . . . . 45

    l and Replacement Procedures

    Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51embly Sequence Chart . . . . . . . . . . . . . . . . . . 52ing the Notebook for Disassembly . . . . . . . . . 54ook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59ry Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 510CI Communications Board. . . . . . . . . . . . . . 512ard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 514ard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516 Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519kers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521cal Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522lay Assembly . . . . . . . . . . . . . . . . . . . . . . . . 523

    Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527t Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531essor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533less Button Board . . . . . . . . . . . . . . . . . . . . . 535ette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 537ette Drive Cover . . . . . . . . . . . . . . . . . . . . . . 539em Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

  • Contents

    Maintenance and Service

    6 Specifications

    A Connector Pin Assignments

    B Power Cord Set Requirements

    3-ConductGeneral ReCountry-S

    C Screw L

    Index Guide v

    or Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B1quirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B1

    pecific Requirements . . . . . . . . . . . . . . . . . . . . B2

    isting

  • Maintenance and Service

    1Product Description

    The HP Pavilionx9030, and nx2200 Series NoIntel Mobile extensive mult

    HP Pavilion ze4and Compaq P Guide 11

    n ze4900 Notebook PC 1, HP Compaq nx9040, 9020 Notebook PCs 2, and Compaq Presario tebook PCs 3 offer advanced modularity, Pentium M and Celeron M processors, and imedia support.

    900, HP Compaq nx9040, nx9030, nx9020, resario 2200

  • 12

    Product Description

    1.1 ModelsNotebook model information is shown in Tables 1-1 and 1-2.

    The long model name appears only on the bottom of HP Compaq nx9000 Notebook PCs.

    M

    Hnx9040 U P73

    1 2 3

    Key Descript1 Brand/ser

    2 Graphics 3 Processo

    and speed

    4 Display tysize/resol

    5 Hard drive

    6 Optical drMaintenance and Service Guide

    Table 1-1odel Naming Conventions

    Key

    5 X5 60 Y Cc 51 P a4 5 6 7 8 9 10

    ion Optionsies designator H = HP Compaq nx9040, x9030,

    or nx9020

    memory U = UMA

    r brand P735 = Intel Pentium M 735 1.7 GHzP725 = Intel Pentium M 725 1.6 GHzP715 = Intel Pentium M 715 1.5 GHz C330 = Intel Celeron M 330 1.4 GHzC320 = Intel Celeron M 320 1.3 GHz

    pe/ ution

    X = XGA (1024 768)

    5 = 15.0 inch4 = 14.1 inch

    size 60 = 60 GB40 = 40 GB

    30 = 30 GB

    ive designator C = CD-ROM DriveD = DVD-ROM Drive

    W = DVD/ CD-RW Combo DriveY = DVD+R/ RW and CD-RW Combo Drive

  • Product Description

    Maintenance and Service

    Key Description Options7 Integrated

    communicdevice

    C = modem + c = 802.11g

    8 RAM

    9 Operating

    10 Warranty

    Table 1-1Model Naming Conventions (Continued) Guide 13

    ation/ wireless FE NIC (Intel)g = 802.11g

    (includes 802.11b and g)

    N = none

    51 = 512 MB 25 = 256 MB

    system H = Microsoft Windows XP HomeP = Microsoft Windows XP Pro

    a = 1 year on parts and labor

  • 14

    Product Description

    Table 1-2HP Compaq nx9040, nx9030, and nx9020

    All HP Compaq nx9000 models feature: TouchPad pointing device 6-cell lithium ion (Li-Hnx9040 U P73

    Japan PK

    Hnx9040 U P73

    Asia Pacific PK

    Hnx9040 U P73

    Peoples Republic of China

    PK

    Hnx9040 U P72

    Australia PK

    Hnx9040 U P72

    Asia Pacific PK

    Hnx9040 U P72

    Taiwan PK

    All HP Compaq nx9000 TouchPad pointing d 6-cell lithium ion (Li-Hnx9040 U P72

    Peoples Republic of China

    PK

    Hnx9040 U P72

    Peoples Republic of China

    PKMaintenance and Service Guide

    Ion) battery pack5 X5 60 W Cg 51 P a342PA ABJ

    5 X5 40 W Cc 51 P a

    345PA UUF

    5 X4 40 D Cc 25 P a

    163PA AB2

    5 X5 40 Y Cc 51 P a

    150PA ABG

    5 X5 40 W Cc 25 P a344PA UUF Thailand PK350PA AKL

    5 X4 40 W Cc 25 P a

    349PA AB0

    models feature:eviceIon) battery pack5 X4 40 W CN 25 H a165PA AB2

    5 X4 40 D Cc 25 P a

    160PA AB2 Taiwan PK159PA AB0

  • Product Description

    Maintenance and Service

    Hnx9040 U P725 X4 40 D CN 25 H a

    Peoples Republic of China

    PK164PA AB2

    Hnx9040 U P72

    Asia Pacific PK

    Hnx9040 U P72

    Asia Pacific PK

    Hnx9040 U P72

    Japan PK

    Hnx9040 U P71

    Asia Pacific PK

    Hnx9040 U P71

    Peoples Republic of China

    PK

    Hnx9040 U P71

    Taiwan PK

    All HP Compaq nx9000 TouchPad pointing d 6-cell lithium ion (Li-Hnx9040 U P71

    Peoples Republic of China

    PK

    Hnx9040 U P71

    Asia Pacific PK

    Table 1-2HP Compaq nx9040, nx9030, and nx9020 (Continued) Guide 15

    5 X4 30 W Cg 25 P a346PA UUF

    5 X4 30 W Cc 25 P a

    343PA UUF

    5 X4 30 W CN 25 P a

    169PA ABJ

    5 X5 40 W Cc 25 P a151PA UUF Thailand PK168PA AKL

    5 X4 40 W CN 25 H a

    162PA AB2

    5 X4 40 D Cc 25 P a

    348PA AB0 Taiwan PK347PA AB0

    models feature:eviceIon) battery pack5 X4 40 D CN 25 H a

    161PA AB2

    5 X4 30 W Cg 25 P a152PA UUF

  • 16

    Product Description

    Hnx9040 U P715 X4 30 C Cc 25 P a

    Asia Pacific PK153PA UUF

    Hnx9040 U P71

    Japan PK

    Hnx9040 U C33

    Australia PK

    Hnx9040 U C32Peoples Republic of China

    PK

    Hnx9040 U C32Peoples Republic of China

    PK

    Hnx9040 U C32Japan PK

    Hnx9040 U C32

    Japan PK

    All HP Compaq nx9000 TouchPad pointing d 6-cell lithium ion (Li-Hnx9040 U C32

    Asia Pacific PK

    Hnx9040 U C32French Canada PH

    Table 1-2HP Compaq nx9040, nx9030, and nx9020 (Continued)Maintenance and Service Guide

    5 X4 30 C CN 25 P a156PA ABJ

    0 X5 40 C CN 25 P a

    149PA ABG

    0 X4 40 W Cc 25 H a167PA AB2

    0 X4 40 D Cc 25 H a166PA AB2

    0 X4 40 D Cc 25 P a158PA ABJ

    0 X4 30 W CN 25 H a

    157PA ABJ

    models feature:eviceIon) battery pack0 X4 30 W CN 25 P a

    154PA UUF Japan PK155PA ABJ

    0 X4 30 D Cc 25 P a854AA ABC

  • Product Description

    Maintenance and Service

    Hnx9030 U P735 X5 40 Y Cc 51 P a

    FranceIcelandSweden/Finland

    PG575ET ABFPGPG

    Switzerland PG575ET UUZ

    Hnx9030 U P72

    BelgiumEuropeItalySlovenia

    PGPGPGPG

    Hnx9030 U P72

    Iceland PG

    Hnx9030 U P72

    Saudi ArabiaSlovenia

    PGPG

    Hnx9030 U P72

    FranceGreeceIsrael

    PGPGPG

    Hnx9030 U P71

    French Canada PG

    Table 1-2HP Compaq nx9040, nx9030, and nx9020 (Continued) Guide 17

    575ET A2M575ET AK8

    United Kingdom PG575ET ABU

    5 X5 40 Y Cc 51 H a572ET AB4572EA ABB572ET ABZ572EA AKN

    SpainSwitzerlandTurkey

    PG572ET ABEPG572ET UUZPG572EA AB8

    5 X5 40 W Cc 51 P a574EA A2M Sweden/Finland PG574ET AK8

    5 X5 40 W Cc 25 H a

    570EA ABV570EA AKN

    South Africa PG570EA ACQ

    5 X5 40 W Cc 25 P a

    573EA ABF573EA B1A573EA ABT

    Saudi ArabiaSouth Africa

    PG573EA ABVPG573EA ACQ

    5 X5 40 W Cc 51 P a523UA ABC United States PG523UA ABA

    andPH855AA ABA

  • 18

    Product Description

    All HP Compaq nx9000 models feature: TouchPad pointing device 6-cell lithium ion (Li-Hnx9030 U P71

    Czech RepublicDenmarkEuropeHungaryIcelandIsraelItalyThe Netherlands

    PGPGPGPGPGPGPGPG

    Hnx9030 U P71

    BelgiumCzech RepublicEuropeFranceFrench CanadaGreeceGermanyHungaryIsrael

    PGPGPGPGPGPGPGPGPG

    Hnx9030 U C32United States PH

    Table 1-2HP Compaq nx9040, nx9030, and nx9020 (Continued)Maintenance and Service Guide

    Ion) battery pack5 X5 40 W Cc 25 H a569EA AKB569ET ABY569EA ABB569EA AKC569ET A2M569EA ABT569ET ABZ569ET ABH

    PolandRussiaRussiaSaudi ArabiaSlovakiaSloveniaSpainTurkey

    PG569EA AKDPG569EA ACBPG569ET ACBPG569EA ABVPG569EA AKRPG569EA AKNPG569ET ABEPG569EA AB8

    5 X5 40 W Cc 25 P a

    571ET UUG571EA AKB571EA ABB571EA ABF526UA ABC571EA B1A571ET ABD571EA AKC571EA ABT

    PolandRussiaRussiaSaudi ArabiaSlovakiaSloveniaTurkeyUnited KingdomUnited States

    PG571EA AKDPG571EA ACBPG571ET ACBPG571EA ABV PG571EA AKRPG571EA AKNPG571EA AB8PG571ET ABUPG526UA ABA

    0 X4 30 D Cc 25 P a854AA ABA

  • Product Description

    Maintenance and Service

    All HP Compaq nx9000 models feature: TouchPad pointing device 6-cell lithium ion (Li-Hnx9020 U C32BelgiumCzech RepublicDenmarkEuropeFranceGermanyGreeceHungaryIsraelItalyThe Netherlands

    PGPGPGPGPGPGPGPGPGPGPG

    Hnx9020 U C32

    Czech RepublicEuropeFranceGreeceHungaryPoland

    PGPGPGPGPGPG

    Table 1-2HP Compaq nx9040, nx9030, and nx9020 (Continued) Guide 19

    Ion) battery pack0 X5 30 W CN 25 H a568ET UUG568EA AKB568ET ABY568EA ABB568EA ABF568EA ABD568ET B1A568EA AKC568EA ABT568ET ABZ568ET ABH

    PolandPortugalRussiaRussiaSaudi ArabiaSlovakiaSloveniaSweden/FinlandSwitzerlandTurkey

    PG568EA AKDPG568ET AB9PG568EA ACBPG568ET ACBPG568EA ABVPG568EA AKRPG568EA AKNPG568ET AK8PG568ET UUZPG568EA AB8

    0 X5 30 D CN 25 P a

    567EA AKB567EA ABB567ET ABF567EA B1A567EA AKC567EA AKD

    RussiaRussiaSouth AfricaSlovakiaSweden/Finland

    PG567EA ACBPG567ET ACBPG567EA ACQPG567EA AKRPG567ET AK8

  • 110

    Product Description

    1.2 Features The following processors are available, varying by

    notebook model: Intel Pentium M 745 (1.8-GHz) with 400-MHz front

    side bus (FSB) Intel Pe Intel Pe Intel Pe Intel Pe

    400-MHother p

    Intel Ce Intel Ce Intel Ce Intel Ce

    15.0- or 14over 16.7 m

    60-, 40-, onotebook m

    Diskette dr 256-MB D

    expandable Microsoft

    ProfessionMaintenance and Service Guide

    ntium M 735 (1.7-GHz) with 400-MHz FSBntium M 725 (1.6-GHz) with 400-MHz FSBntium M 715 (1.5-GHz) with 400-MHz FSBntium M 705 TJ85 (1.6- and 1.5-GHz) with z FSB; operate at a lower temperature than

    rocessorsleron M 350 (1.3-GHz) with 400-MHz FSBleron M 340 (1.5-GHz) with 400-MHz FSBleron M 330 (1.4-GHz) with 400-MHz FSBleron M 320 (1.3-GHz) with 400-MHz FSB.1-inch XGA (1024 768) TFT display with illion colors, varying by notebook model

    r 30-GB high-capacity hard drive, varying by odel

    ive (HP Compaq nx9040 notebook model only)DR synchronous DRAM (SDRAM) at 333 MHz, to 2.0 GB or 1.0 GB, varying by notebook model Windows XP Home Edition or Windows XP

    al, varying by notebook model

  • Product Description

    Maintenance and Service

    Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device with on button and dedicated

    two-way scroll region Integrated 10/100 BASE-T Ethernet local area network

    (LAN) network interface card (NIC) with RJ-45 jack Integrated Integrated

    WLAN de Support fo

    for both 32(HP Comp

    Support fo32-bit (Carexcept HP

    External 6 6-cell or 8 Altec Lans

    down butto Guide 111

    high-speed 56K modem with RJ-11 jackwireless support for Mini PCI IEEE 802.11b/g vice (select models only)r 1 or 2 Type II PC Card slots, with support -bit (CardBus) and 16-bit PC Cards aq nx9040 notebook models only)r 2 or 2 Type I PC Card slots, with support for both dBus) and 16-bit PC Cards (all notebook models

    Compaq nx9040)5-watt AC adapter with 3-wire power cord-cell Li-Ion battery packing stereo speakers with volume up and ns (HP Pavilion ze4900 models only)

  • 112

    Product Description

    Support for the following optical drives: 24X Max DVD+RW/R and CD-RW Combo Drive

    (HP Compaq nx9040 and nx9030 select models only) 8X Max DVD-ROM Drive 24X Max CD-ROM Drive (HP Compaq nx9040,

    nx9030 24X M

    Connector Externa 2 Unive RJ-11 ( RJ-45 ( Audio- Audio- Power IEEE 1 S-Video Infrared Parallel Serial (Maintenance and Service Guide

    , and nx9020 select models only)ax DVD/CD-RW Combo Drives:l monitorrsal Serial Bus (USB) v. 2.0modem)network)out (headphone)in (microphone)

    394 digital (select models only) (select models only) (select HP Compaq nx9040 notebooks only) (select HP Compaq nx9040 notebooks only)select HP Compaq nx9040 notebooks only)

  • Product Description

    Maintenance and Service

    1.3 Resetting the NotebookOccasionally, the Windows operating system or the notebook might stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed: Press the power button to restart. If possible

    and then se Press and h

    the displayto restart.

    Use a ballpthe reset bu

    Resetting the N

    To boot from adisc) into the othe HP logo aptemporary boo Guide 113

    , shut down Windows by pressing ctrl+alt+del, lecting Shut Down > Restart.old the power button for about 4 seconds until shuts down. Then press the power button again

    oint pen or a straightened paper clip to press tton on the bottom of the notebook.

    otebook

    CD, insert a bootable CD (such as a Recovery ptical drive, and then restart. Press esc when pears, and then select the optical drive as the t device.

  • 114

    Product Description

    1.4 Power ManagementThe notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: Standby Hibernatio Setting cus Hotkeys fo Lid switch Power/stan Advanced

    compliancMaintenance and Service Guide

    ntomization by the userr setting the level of performance standby/resumedby buttonConfiguration and Power Management (ACPM) e

  • Product Description

    Maintenance and Service

    1.5 External ComponentsThe external components on the front and right side of the HP Pavilion ze4900 notebook are shown below and described in Table 1-3.

    Front and Right Guide 115

    -Side Components - HP Pavilion ze4900

  • 116

    Product Description

    Table 1-3Front and Right-Side Components

    HP Pavilion ze4900 Item Component Function1 Display release

    2 Antennae (2)

    3 Optical drive

    4 Battery bay

    5 Wireless butto(select models

    6 Wireless butto(select models

    7 Battery light

    8 IDE (IntegratedElectronics) dr

    9 Hard drive bay

    10 Power/standbyMaintenance and Service Guide

    latch Opens the notebook.

    Send and receive wireless device signals. The antennae are not visible from the outside of the notebook. For optimal transmission, keep the areas immediately around the antennae free from obstructions.

    Supports an optical disc.

    Holds a battery pack.

    n light only)

    On: An integrated wireless device is hardware enabled.

    n only)

    Enables/disables an internal wireless device.

    Amber: The battery pack is charging. Green: The battery pack is fully

    charged. Off: The battery pack is discharging

    or not inserted.

    Drive ive light

    On or blinking: The internal hard drive or an optical drive is being accessed.

    Holds the internal hard drive.

    light On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off.

  • Product Description

    Maintenance and Service

    The external components on the front and right side of the HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200 notebooks are shown below and described in Table 1-4.

    Front and Rightnx9030, nx902 Guide 117

    -Side Components - HP Compaq nx9040, 0, and Compaq Presario 2200

  • 118

    Product Description

    Table 1-4Front and Right-Side Components

    HP Compaq nx9040, nx9030, nx9020, an

    Item Component1 Display release

    2 Antennae (2)

    3 Optical drive

    4 Battery bay

    5 Wireless butto

    6 Wireless butto

    7 Infrared port (sHP Compaq notebooks on

    8 Battery light

    9 IDE (IntegratedElectronics) dr

    10 Hard drive bay

    11 Power/standbyMaintenance and Service Guide

    d Compaq Presario 2200Function

    latch Opens the notebook.Send and receive wireless device signals. The antennae are not visible from the outside of the notebook. For optimal transmission, keep the areas immediately around the antennae free from obstructions.

    Supports an optical disc.

    Holds a battery pack.

    n light On: An integrated wireless device is hardware enabled.

    n Enables/disables an internal wireless device.

    elect nx9040 ly)

    Links the notebook and an optional remote.

    Amber: The battery pack is charging. Green: The battery pack is fully

    charged. Off: The battery pack is discharging

    or not inserted.

    Drive ive light

    On or blinking: The internal hard drive or an optical drive is being accessed.

    Holds the internal hard drive.

    light On: Notebook is turned on. Blinking: Notebook is in Standby. Off: Notebook is off.

  • Product Description

    Maintenance and Service

    The external components on the rear and left side of the HP Pavilion ze4900, HP Compaq nx9030, nx9020, and Compaq Presario 2200 notebooks are shown below and described in Table 1-5.

    Rear and Left-SHP Compaq nx

    RearHP Pavilion z

    an

    Item Component1 Power connecto2 USB connector3 RJ-45 (network4 S-Video jack

    (select models Guide 119

    ide Components - HP Pavilion ze4900, 9030, nx9020, and Compaq Presario 2200

    Table 1-5 and Left-Side Components e4900, HP Compaq nx9030, nx9020, d Compaq Presario 2200

    Functionr Connects an AC adapter cable.

    s (2) Connect an optional USB device.) jack Connects an optional network cable.

    only)Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

  • 120

    Product Description

    5 External monito

    6 Exhaust vents (

    7 Security cable s

    8 RJ-11 (modem)9 PC Card slot(s)

    (1 or 2)10 PC Card eject b

    (1 or 2)11 1394 port

    (select models

    12 Audio-in (microphone) ja

    13 Audio-out (headphone) ja

    14 Volume up butto15 Volume down b16 Volume mute bu

    Mute light

    Table 1-5Rear and Left-Side Components

    HP Pavilion ze4900, HP Compaq nx9030, nx9020, and Compaq Presario 2200 (Continued)

    Item ComponentMaintenance and Service Guide

    r port Connects an optional VGA external monitor or projector.

    2) Provide airflow to cool internal components.

    To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

    lot Attaches an optional security cable to the notebook.

    jack Connects the modem cable. Support an optional Type I or Type II 32-bit

    (CardBus) or 16-bit PC Card.utton(s) Eject an optional PC Card from the PC Card

    slot.

    only)Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

    ckConnects an optional monaural (single sound channel) microphone.

    ckConnect optional headphones or powered stereo speakers. Also connect the audio function of an audio/video device such as a television or VCR.

    n Increases system volume.utton Decreases system volume.tton Mutes or restores volume.

    On: Volume is muted.

    Function

  • Product Description

    Maintenance and Service

    The external components on the rear and left side of the HP Compaq nx9040 notebook are shown below and described in Table 1-6.

    Rear and Left-S

    Rear

    Item Component1 Power connect2 USB connector3 RJ-45 (network4 S-Video jack

    5 Parallel port

    6 Serial port Guide 121

    ide Components - HP Compaq nx9040

    Table 1-6 and Left-Side Components

    HP Compaq nx9040 Function

    or Connects an AC adapter cable.s (2) Connect optional USB devices.) jack Connects an optional network cable.

    Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.Connects an optional parallel device such as a printer.Connects an optional serial device such as keyboard or mouse.

  • 122

    Product Description

    7 External monito

    8 Exhaust vents

    9 Security cable

    10 RJ-11 (modem11 PC Card slot(s

    (1 or 2)12 PC Card eject b

    (1 or 2)13 1394 port

    14 Audio-in (microphone) ja

    15 Audio-out (headphone) ja

    16 Volume up butt17 Volume down b18 Volume mute b

    Mute light19 Diskette drive

    Table 1-6Rear and Left-Side Components HP Compaq nx9040 (Continued)

    Item Component FunctionMaintenance and Service Guide

    r port Connects an optional VGA external monitor or projector.

    (2) Provide airflow to cool internal components. To prevent overheating, do not

    obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

    slot Attaches an optional security cable to the notebook.

    ) jack Connects the modem cable.) Support an optional Type I or Type II 32-bit

    (CardBus) or 16-bit PC Card.utton(s) Eject an optional PC Card from the PC Card

    slot.Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

    ckConnects an optional monaural (single sound channel) microphone.

    ckConnects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.

    on Increases system volume.utton Decreases system volume.utton Mutes or restores volume.

    On: Volume is muted.Supports a 3.5-inch diskette.

  • Product Description

    Maintenance and Service

    The notebook keyboard components on the HP Pavilion ze4900 notebook are shown below and described in Table 1-7.

    Keyboard Com Guide 123

    ponents - HP Pavilion ze4900

  • 124

    Product Description

    Table 1-7Keyboard Components

    HP Pavilion ze4900 Item Component Function1 num lock key

    2 Keypad keys (1

    3 Arrows keys

    4 Windows applications ke

    5 Windows logo

    6 fn key

    7 caps lock key

    8 f1 to f12 keys (1Maintenance and Service Guide

    Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.

    5) In Windows, can be used like the keys on an external numeric keypad.

    Moves the cursor around the screen.

    yIn Windows, displays a shortcut menu for items beneath the pointer.

    key In Windows, displays the Windows Start menu.

    Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness.Enables caps lock and turns on the caps lock light.

    2) Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.

  • Product Description

    Maintenance and Service

    The notebook keyboard components on the HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200 notebooks are shown below and described in Table 1-8.

    Keyboard Comnx9020, and C Guide 125

    ponents - HP Compaq nx9040, nx9030, ompaq Presario 2200

  • 126

    Product Description

    Table 1-8Keyboard Components

    HP Compaq nx9040, nx9030, nx9020, an

    Item Component1 num lock key

    2 Keypad keys (1

    3 Arrow keys

    4 Windows applications ke

    5 Windows logo

    6 fn key

    7 caps lock key

    8 f1 to f12 keys (1Maintenance and Service Guide

    d Compaq Presario 2200 FunctionEnables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.

    5) In Windows, can be used like the keys on an external numeric keypad.

    Move the cursor around the screen.

    yIn Windows, displays a shortcut menu for items beneath the pointer.

    key In Windows, displays the Windows Start menu.Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness.Enables caps lock and turns on the caps lock light.

    2) Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.

  • Product Description

    Maintenance and Service

    The notebook top components on the HP Pavilion ze4900 notebook are shown below and described in Table 1-9.

    Top Componen Guide 127

    ts - HP Pavilion ze4900

  • 128

    Product Description

    Table 1-9Top Components

    HP Pavilion ze4900 Item Component Function1 Power button

    2 Speakers (2)3 Caps lock light4 Num lock light5 Keypad light6 One-Touch but

    7 TouchPad on b

    8 TouchPad vertscrolling region

    9 Left and right TouchPad butt

    10 TouchPad

    11 TouchPad lightMaintenance and Service Guide

    When the notebook is Off, press to turn on the notebook. On, briefly press to initiate Hibernation. In Standby, briefly press to resume

    from Standby. In Hibernation, briefly press to restore

    from Hibernation.

    Produces stereo sound.

    On: Caps lock is on.

    On: Num lock or the internal keypad is on.

    On: Keypad is on.tons (5) Each can be programmed to start any

    application or open a document or Web site.

    utton Enables/disables the TouchPad.ical Scrolls upward or downward.

    onsFunction like the left and right buttons on an external mouse.

    Moves the pointer.

    On: TouchPad is enabled.

  • Product Description

    Maintenance and Service

    The notebook top components on the HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200 notebooks are shown below and described in Table 1-10.

    Top Componenand Compaq P Guide 129

    ts - HP Compaq nx9040, nx9030, nx9020, resario 2200

  • 130

    Product Description

    Table 1-10Top Components

    HP Compaq nx9040, nx9030, nx9020, an

    Item Component1 Power button

    2 Speakers (2)3 Caps lock light4 Num lock light5 Keypad light6 One-Touch but

    7 TouchPad on b

    8 TouchPad vertscrolling region

    9 Left and right TouchPad butt

    10 TouchPad

    11 TouchPad lightMaintenance and Service Guide

    d Compaq Presario 2200 FunctionWhen the notebook is Off, press to turn on the notebook. On, briefly press to initiate Hibernation. In Standby, briefly press to resume from

    Standby. In Hibernation, briefly press to restore

    from Hibernation.

    Produces stereo sound.

    On: Caps lock is on.

    On: Num lock or the internal keypad is on.

    On: Keypad is on.tons (5) Each can be programmed to start any

    application or open a document or Web site.

    utton Enables/disables the TouchPad.

    ical Scrolls upward or downward.

    onsFunction like the left and right buttons on an external mouse.

    Moves the pointer.

    On: TouchPad is enabled.

  • Product Description

    Maintenance and Service

    The external components on the bottom of all notebook models are shown below and described in Table 1-11.

    Bottom Compo Guide 131

    nents

  • 132

    Product Description

    Table 1-11Bottom Components

    Item Component Function1 Exhaust vents (2) Exhaust vent provides airflow to cool

    2 Mini PCI compa

    3 Memory modulcompartment

    4 Hard drive bay

    5 Battery bay

    6 Battery pack re

    7 Label areas (2)Maintenance and Service Guide

    internal components.

    To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

    rtment Holds an optional wireless LAN device.

    To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.

    e Contains 2 memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.

    Holds the internal hard drive.

    Holds a battery pack.

    lease latch Releases a battery pack from the battery bay.

    Contains the notebook serial number and other applicable regulatory labels.

  • Product Description

    Maintenance and Service

    1.6 Design OverviewThis section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, Illustrated Parts Catalog, to identify replacement parts, and Chapter 5, Removal and Replacement Procedures, for disassembly steps.The system bo Memory m Mini PCI c Hard drive Display Keyboard Audio Intel Penti Fan PC Card

    CAUTION: To p(3-inch) clearanc

    The notebook controlled by aon automaticalconditions are power consumconfigurationsExhaust air is dthe left side of Guide 133

    ard provides the following device connections:oduleommunications devices

    and TouchPad

    um M and Celeron M processors

    roperly ventilate the notebook, allow at least a 7.6-cm e on the left and right sides of the notebook.

    uses an electric fan for ventilation. The fan is temperature sensor and is designed to be turned ly when high temperature conditions exist. These affected by high external temperatures, system ption, power management/battery conservation , battery fast charging, and software applications. isplaced through the ventilation grill located on

    the notebook.

  • Maintenance and Service

    2Troubleshooting

    WARNING: Othis equipment. Ato allow only subcomplexity of theto make repairs awiring board. Imindication of commodification may

    2.1 ComputComputer Setuthat can be useor will not loadavailable in W Guide 21

    nly authorized technicians trained by HP should repair ll troubleshooting and repair procedures are detailed assembly-/module-level repair. Because of the individual boards and subassemblies, do not attempt t the component level or modifications to any printed

    proper repairs can create a safety hazard. Any ponent replacement or printed wiring board void any warranty or exchange allowances.

    er Setupp is a system information and customization utility d even when your operating system is not working . This utility includes settings that are not

    indows.

  • 22

    Troubleshooting

    Using Computer Setup

    Information and settings in Computer Setup are accessed from the Main, Security, Advanced, or Tools menus:

    1. Turn on or restart the notebook. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower-l To chan

    to navig To view To retu

    2. Select the 3. To close C Select E- or -

    Select Epress en

    - or -

    Select E4. When youMaintenance and Service Guide

    eft corner of the screen.ge the language, use the cursor control keys ate to the Advanced menu. navigation information, press f1.

    rn to the Computer Setup menu, press esc.Main, Security, Advanced, or Tools menu.omputer Setup and restart the notebook:xit > Exit Saving Changes, and then press enter.

    xit > Exit Discarding Changes, and then ter.

    xit > Load Setup Defaults, and then press enter. are prompted to confirm your action, press f10.

  • Troubleshooting

    Maintenance and Service

    Selecting from the Main Menu

    Table 2-1Main Menu

    SelectSystem Information Guide 23

    To Do This

    Change the system time and system date. View identification information about the

    notebook. View specification information about the

    processor, memory and cache size, and system ROM.

  • 24

    Troubleshooting

    Selecting from the Security Menu

    Table 2-2Security Menu

    SelectAdministrator Password

    Power-on Password

    DriveLock Passwords

    Password Options(Password options can be selected only when a power-on password has been set.)

    Device Security

    *Not applicable to SuperMaintenance and Service Guide

    To Do This

    Enter, change, or delete a Administrator password.

    Enter, change, or delete a power-on password.Enable/disable DriveLock; change a DriveLock user or master password.

    DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook.

    Enable/disable: QuickLock QuickLock on Standby QuickBlank

    To enable QuickLock on Standby or QuickBlank, you must first enable QuickLock.

    Enable/disable: Diskette drive startup* CD-ROM or diskette startup

    Settings for a DVD-ROM can be entered in the CD-ROM field.Disk LS-120 drives.

  • Troubleshooting

    Maintenance and Service

    Selecting from the Advanced Menu

    Selecting from

    Table 2-3Advanced Menu

    SelectLanguageBoot Order

    Accessibility Options

    Video Memory

    Select

    Hard Drive Self Test Guide 25

    the Tools Menu

    To Do This

    Change the Computer Setup language.Enable/disable: QuickBoot, which starts the notebook more

    quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot).

    MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.

    Allows electronic and information technology to be accessible to people with varying ranges of abilities.

    Displays the amount of video memory available on the notebook.

    Table 2-4Tools Menu

    To Do This

    Run a quick comprehensive self test on hard drives in the system that support the test features.

  • 26

    Troubleshooting

    2.2 Troubleshooting Flowcharts

    Table 2-5 Troubleshooting Flowcharts Overview

    Flowchart Descript

    2.1 Flowcha

    2.2 Flowcha

    2.3 Flowcha

    2.4 Flowcha

    2.5 Flowcha

    2.6 Flowcha

    2.7 Flowcha

    2.8 Flowcha

    2.9 Flowcha

    2.10 Flowcha

    2.11 Flowcha

    2.12 Flowcha

    2.13 Flowcha

    2.14 Flowcha

    2.15 Flowcha

    2.16 Flowcha

    2.17 Flowcha

    2.18 FlowchaMaintenance and Service Guide

    ion

    rt 2.1Initial Troubleshootingrt 2.2No Power, Part 1

    rt 2.3No Power, Part 2

    rt 2.4No Power, Part 3

    rt 2.5No Power, Part 4

    rt 2.6No Video, Part 1

    rt 2.7No Video, Part 2

    rt 2.8No Operating System (OS) Loadingrt 2.9No OS Loading, Hard Drive, Part 1rt 2.10No OS Loading, Hard Drive, Part 2rt 2.11No OS Loading, Hard Drive, Part 3rt 2.12No OS Loading, Diskette Drivert 2.13No OS Loading, CD-ROM or DVD-ROM Drivert 2.14No Audio

    rt 2.15Nonfunctioning Devicert 2.16Nonfunctioning Keyboardrt 2.17Nonfunctioning Pointing Devicert 2.18No Network/Modem Connection

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.1Initial Troubleshooting

    Begintroubleshooting.

    Is therepower?

    Is the OSloading?

    Is there video?(no boot)

    Is theresound?

    Beeps,LEDs, or error

    messages?

    2

    2

    Y

    Y

    Y

    Y

    Y

    N

    N

    N

    N

    N

    2.8

    2.1 Guide 27

    Connectingto networkor modem?

    Keyboard/pointingdevice

    working?

    Go toFlowchart

    2.15Nonfunctioning Device.

    Go toFlowchart

    .2No Power, Part 1.

    Go toFlowchart

    .6No Video, Part 1.

    All drivesworking?

    Y

    Y

    Y

    End

    N

    N

    N

    Go toFlowchart

    No Operating System (OS)

    Loading.

    Go toFlowchart 4No Audio.

    Go toFlowchart

    2.16Nonfunctioning Keyboard or

    Flowchart 2.17Nonfunction

    ing Pointing Device.

    CheckLED board,

    speakerconnections.

    Go toFlowchart 2.18No

    Network/Modem Connection.

  • 28

    Troubleshooting

    Flowchart 2.2No Power, Part 1

    Done

    Power upon battery

    power?

    Y

    Y

    N

    NPower up

    on ACpower?

    No power (power light

    is off).Maintenance and Service Guide

    Power upon battery

    power?

    Reset battery pack.

    N

    N

    Y

    Y

    1. On select models, there is a separate reset button.

    2. On select models, the notebook can be reset using either the lid switch or the main power switch.

    *NOTES

    Go toFlowchart

    2.3No Power, Part 2.

    *Reset power.

    Power upon AC

    power?

    Go toFlowchart

    2.4No Power, Part 3.

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.3No Power, Part 2

    Continued fromFlowchart

    2.2No Power, Part 1.

    Visually check fordebris in batterysocket and clean

    if necessary.

    N

    Y

    Power on?

    Check battery byrecharging it,moving it to

    another notebook,or replacing it.

    Power on?

    Done

    Y

    N

    Y Guide 29

    Done

    Replacepower supply(if applicable).

    Power on?

    Done

    NGo to

    Flowchart 2.4No Power,

    Part 3.

  • 210

    Troubleshooting

    Flowchart 2.4No Power, Part 3

    Continued fromFlowchart

    2.3No Power, Part 2.

    Reseat AC adapterin notebook andat power source.

    Power on?

    Power on?

    Plug directlyinto AC outlet.

    Power LEDon?

    Power outletactive?

    Replacepower cord.

    Y

    N

    Y

    Y

    Y

    N

    N

    NMaintenance and Service Guide

    Internal orexternal AC

    adapter?

    Done

    Done

    DoneDone

    Power on?

    Try differentoutlet.

    Replace externalAC adapter.

    Y

    N

    External

    InternalGo to

    Flowchart 2.5No Power,

    Part 4.

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.5No Power, Part 4

    Y

    N

    Continued fromFlowchart

    2.4No Power, Part 3.

    Opennotebook.

    Loose ordamaged

    parts?

    Y

    Closenotebook and

    retest.

    Power on?

    Done

    N Guide 211

    Reseat loosecomponents and

    boards and replace damaged

    items.

    Replace the following items (if applicable). Check notebook operation after each replacement:1. Internal DC-DC converter*2. Internal AC adapter3. Processor board*4. System board*

    *NOTE: Replace these items as a set to prevent shorting out among components.

  • 212

    Troubleshooting

    Flowchart 2.6No Video, Part 1

    No video.

    Adjustbrightness.

    Y

    N

    Check for bentpins on cable.

    Y

    N

    *NOTE: To change from internal to external display, use the hotkey combination.Internal

    External

    Done

    Re

    Internal orexternal

    display*?

    Video OK?

    Video OK?Maintenance and Service Guide

    A

    Y

    N

    Done

    Replacesystemboard.

    Y

    N

    N

    YDone

    Done

    Press displayswitch to ensure

    operation.

    place the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board

    Adjustbrightness.

    Video OK?

    Done Video OK?

    Tryanotherdisplay.

    Internal andexternal

    video OK?

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.7No Video, Part 2

    Y

    N

    Continued fromFlowchart

    2.6No Video, Part 1.

    Adjust externalmonitor display.

    Video OK?

    Adjustdisplay

    brightness.

    Video OK?

    Check for bent pinson cable, and for

    monitor connection.

    Y

    N Guide 213

    Done

    Video OK?

    Done

    DoneGo to A inFlowchart

    2.6No Video, Part 1.

    Check brightnessof externalmonitor.

    Try anotherexternalmonitor.

    Internaland externalvideo OK?

    Y

    Y

    N

    N

    Replacesystemboard.

  • 214

    Troubleshooting

    Flowchart 2.8No Operating System (OS) Loading

    go

    Reseatpower cord at power outlet.

    No OSloading.*

    *NOTE: Before always check caand drives for b

    N

    goMaintenance and Service Guide

    No OS loading from hard drive, to Flowchart 2.9No OS Loading, Hard

    Drive, Part 1.

    beginning troubleshooting, ble connections, cable ends, ent or damaged pins.

    No OS loading from diskette drive,go to Flowchart 2.12No OS Loading,

    Diskette Drive.

    o OS loading from CD- or DVD-ROM drive,go to Flowchart 2.13No OS Loading,

    CD-ROM or DVD-ROM Drive.

    No OS loading from network, to Flowchart 2.18No Network/Modem

    Connection.

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.9No OS Loading, Hard Drive, Part 1

    Done

    OS notloading fromhard drive.

    Nonsystemdisk

    message?

    Reseatexternal

    hard drive.

    OS loading?

    BootfromCD?

    Bootfrom

    hard drive?

    Y

    Y

    Y

    Y

    N

    N

    N

    N

    Check the Setuputility for correct

    booting order. Guide 215

    Go toFlowchart

    2.15Nonfunctioning Device.

    Y

    N

    Go toFlowchart

    2.10No OS Loading, Hard Drive, Part 2.

    Done

    Go toFlowchart

    2.12No OS Loading,

    Diskette Drive.

    Bootfrom

    USB device or NIC?

    Change bootpriority throughthe Setup utility

    and reboot.

    Bootfrom

    hard drive?

    Y

    N

  • 216

    Troubleshooting

    Flowchart 2.10No OS Loading, Hard Drive, Part 2

    Continued fromFlowchart

    2.9No OS Loading, Hard Drive, Part 1.

    Reseat

    CD ordiskette in

    drive?

    1. Reha

    2. Resys

    Fl2.12

    LoDiske

    Bootfrom diskette

    drive?

    Removediskette and

    reboot.

    Y

    N

    Bootfrom

    hard drive?

    Y

    N

    Y

    N

    Hard drive accessible?

    Y

    N

    Go toFlowchart

    2.11No OS Loading, Hard Drive, Part 3.Maintenance and Service Guide

    hard drive.

    Done

    place rd drive.place tem board.

    Go toowchart No OS ading, tte Drive.

    Load OS usingSystem Restore

    CD (if applicable).

    Format hard driveand bring toa bootableC:\ prompt.

    Create partition, and then format

    hard drive to bootable

    C:\ prompt.

    Hard driveaccessible? Done

    Run FDISK.

    Y

    N

    Hard drivepartitioned?

    Hard driveformatted?

    Y

    N

    Y

    N

    Notebookbooted?

    Done

    Y

    NGo to

    Flowchart 2.11No OS Loading, Hard Drive, Part 3.

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.11No OS Loading, Hard Drive, Part 3

    Y

    Systemfiles on hard

    drive?

    Continued fromFlowchart

    2.10No OS Loading, Hard Drive, Part 2.

    C

    N

    Viruson

    hard drive?

    Y

    N

    Run SCANDISK and check forbad sectors.

    Can badsectors

    be fixed?

    Y

    N

    Y

    Fix badsectors. Guide 217

    lean virus. Done

    Install OSand reboot.

    OSloading fromhard drive?

    Y

    NY

    N

    Diagnosticson diskette?

    Replacehard drive.

    Run diagnosticsand follow

    recommendations.

    Replacehard drive.

    N

    Boot fromhard drive?

    Replacehard drive.

    Done

  • 218

    Troubleshooting

    Flowchart 2.12No OS Loading, Diskette Drive

    Done

    Y

    N

    Reseatdiskette drive.

    OS not loadingfrom

    diskette drive.

    Y

    Y

    Y

    Y

    N

    N

    N

    N

    OSloading?

    Nonsystemdisk message?

    Bootfrom another

    device?

    Is diskettedrive boot

    order correct?

    Change bootpriority using

    the Setup utility.

    2.1

    Diskettedrive enabledin the Setup

    utility?

    2.15

    noMaintenance and Service Guide

    Done

    Y

    Y

    Y

    N

    N

    NBootablediskettein drive?

    Install bootablediskette and

    reboot notebook.

    Check diskettefor system files.

    Try differentdiskette.

    1. Replace diskette drive.

    2. Replace system board.

    Nonsystemdisk error?

    OSloading?

    Enable driveand cold boot

    notebook.

    Go toFlowchart

    5Nonfunctioning Device.

    Go toFlowchart

    Nonfunctioning Device.

    Reset the tebook. Refer toSection 1.3,

    Resetting the Notebook, for instructions.

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.13No OS Loading, CD-ROM or DVD-ROM Drive

    Y

    N

    Bootabledisc indrive?

    Discin drive?

    No OSloading fromCD-ROM or

    DVD-ROM Drive.

    Install bootabledisc andreboot

    b

    Boots fromCD or DVD?

    f

    th

    Reseatdrive.

    Y

    Y

    N

    N

    N

    N Guide 219

    Done

    notebook.

    Go toFlowchart

    2.15Nonfunctioning Device.

    Go toFlowchart

    2.15Nonfunctioning Device.

    Installootable disc.

    Boots fromCD or DVD?

    Try anotherbootable disc.

    Bootingrom another

    device?

    Bootingorder

    correct?

    Correct bootorder usinge Setup utility.

    Done

    Y

    Y

    Y

    N

    Reset the notebook. Refer to

    Section 1.3, Resetting the Notebook, forinstructions.

  • 220

    Troubleshooting

    Flowchart 2.14No Audio

    Y

    Audiodriver in OSconfigured?

    Audio?

    Y

    Y

    N

    N

    N

    Correctdrivers for

    application?

    Connect toexternalspeaker.

    Lse

    No audio. Audio? DoneTurn up audiointernally orexternally.

    Y

    NMaintenance and Service Guide

    N

    Reloadaudio drivers.

    Y

    oad drivers andt configuration

    in OS.

    Audio? Done

    Replace audioboard andspeaker

    connectionsin notebook

    (if applicable).

    1. Replace internal speakers.2. Replace audio board (if applicable).3. Replace system board.

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.15Nonfunctioning Device

    Uthe n

    ClearCMOS.

    Done

    Nonfunctioningdevice.

    Reattach device.Close notebook,plug in power,

    and reboot.

    Deviceboots

    properly?

    Y

    N Guide 221

    Done

    Any physicaldevice detected?

    Y

    N

    nplug the nonfunctioning device from otebook and inspect cables and plugs for

    bent or broken pins or other damage.

    Reseat device.

    Fix orreplace

    broken item.

    Go toFlowchart 2.8No

    Operating System (OS) Loading.

    Deviceboots

    properly?

    Replace hard drive.

    Replace diskette drive.

    Replace NIC.If integrated NIC,replace system

    board.Y

    N

  • 222

    Troubleshooting

    Flowchart 2.16Nonfunctioning Keyboard

    Y

    N

    OK?

    Keyboardnot operating

    properly.

    Externaldeviceworks?

    Connect notebookto good external

    keyboard.

    Reseat internal keyboardconnector

    (if applicable).

    N

    Y

    N

    DoneMaintenance and Service Guide

    Replacesystemboard.

    Replacesystemboard.

    Replace internalkeyboard or

    cable.

    OK?

    Y

    Done

  • Troubleshooting

    Maintenance and Service

    Flowchart 2.17Nonfunctioning Pointing Device

    Y

    N

    OK?

    Pointing devicenot operating

    properly.

    Externaldeviceworks?

    Connect notebookto good externalpointing device.

    Reseat internalpointing device

    connector (if applicable).

    N

    Y

    N

    Done Guide 223

    Replacesystemboard.

    Replacesystemboard.

    Replace internalpointing device

    or cable.

    OK?

    Y

    Done

  • 224

    Troubleshooting

    Flowchart 2.18No Network/Modem Connection

    Disconnect allpower from

    the notebookand open.

    No networkor modem

    connection.

    N

    Digitalline?

    Networkor modem jack active?

    Reora

    to

    NIC/modem configured

    in OS?dre

    Reseat NIC/modem

    (if applicable).

    N

    N

    Y

    Y

    YMaintenance and Service Guide

    Y

    Done

    place jack have jack ctivated.

    Connect nondigital

    line.

    Reloadrivers and configure.

    Replace NIC/modem

    (if applicable).

    Replacesystemboard.

    OK?

    OK? Done

    N

    N

    Y

  • Maintenance and Service

    3Illustrated Parts Catalog

    This chapter prreference for s

    3.1 Serial NWhen orderingnotebook seriaof the noteboo

    Serial Number Guide 31

    ovides an illustrated parts breakdown and a pare part numbers and option part numbers.

    umber Location parts or requesting information, provide the l number and model number located on the bottom k.

    Location

  • 32

    Illustrated Parts Catalog

    3.2 Notebook Major Components

    Notebook MajMaintenance and Service Guide

    or Components

  • Illustrated Parts Catalog

    Maintenance and Service

    Table 3-1Spare Parts: Notebook Major Components

    Item DescriptionSpare Part Number

    1 Display assemblies

    for use on HP P15.0-inch, XG14.1-inch, XG

    for use on HPand nx9020 15.0-inch, XG14.1-inch, XG

    for use on Com15.0-inch, XG14.1-inch, XG

    Display screw

    2a Keyboard coveswitch board)for use on HP Pfor use on HP Cnotebook modefor use on Com

    2b Switch board Guide 33

    avilion ze4900 notebook modelsAA

    371768-001371767-001

    Compaq nx9040, nx9030, notebook models

    AA

    371772-001371771-001

    paq Presario 2200 notebook modelsAA

    371770-001371769-001

    covers (not illustrated) 371813-001rs (includes speaker grilles and

    avilion ze4900 notebook modelsompaq nx9040, nx9030, and nx9020 lspaq Presario 2200 notebook models

    371802-001371804-001

    371803-001

  • 34

    Illustrated Parts Catalog

    Notebook MajMaintenance and Service Guide

    or Components

  • Illustrated Parts Catalog

    Maintenance and Service

    Table 3-1Spare Parts: Notebook Major Components (Continued)

    Item DescriptionSpare Part Number

    3 Keyboards

    BelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreeceHungaryIcelandInternationalIsraelItalyJapan

    4a Top cover (inclfor use in HP Pfor use in HP Cfor use in HP Cmodelsfor use in Comp

    4b Speakers5 Heat sink

    Thermal Pad K Guide 35

    371787-181371787-201

    371787-221371787-081371787-051

    371787-121371787-041371787-151371787-211371787-DD1371787-002371787-BB1371787-061371787-291

    KoreaLatin AmericaNorwayPortugalRussiaSaudi ArabiaSlovakiaSloveniaSpainSwedenSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

    371787-AD1371787-161371787-091371787-131371787-251371787-171371787-231371787-BA1371787-071371787-101371787-111371787-AB1371787-281371787-141371787-031371787-001

    udes speakers and TouchPad)avilion ze4900 notebook modelsompaq nx9040 notebook modelsompaq nx9030 and nx9020 notebook

    aq Presario 2200 notebook models

    371799-001373291-001371801-001

    371800-001

    371796-001

    it (not illustrated) 371809-001

  • 36

    Illustrated Parts Catalog

    Notebook MajMaintenance and Service Guide

    or Components

  • Illustrated Parts Catalog

    Maintenance and Service

    Table 3-1Spare Parts: Notebook Major Components (Continued)

    Item DescriptionSpare Part Number

    6 Processors

    Intel Pentium Mside bus (FSB)Intel Pentium MIntel Pentium MIntel Pentium MIntel Pentium M400-MHz FSBIntel Pentium M400-MHz FSBIntel Celeron MIntel Celeron MIntel Celeron MIntel Celeron M

    Thermal Pad K

    7 System boards

    for use only on 1394 digital confor use only on and 1394 digitafor use on HP C

    Hard drive gui8a

    8b

    Diskette drive notebook modeDiskette drive Guide 37

    745 (1.8-GHz) with 400-MHz front

    735 (1.7-GHz) with 400-MHz FSB 725 (1.6-GHz) with 400-MHz FSB 715 (1.5-GHz) with 400-MHz FSB 705 and TJ85 (1.6-GHz) with

    705 and TJ85 (1.5-GHz) with

    371760-001

    371759-001371758-001371757-001371762-001

    371761-001

    340 (1.5-GHz) with 400-MHz FSB 330 (1.4-GHz) with 400-MHz FSB 320 (1.3-GHz) with 400-MHz FSB 350 (1.3-GHz) with 400-MHz FSB

    371766-001371765-001371764-001371763-001

    it (not illustrated) 371809-001

    notebook models without S-Video and nectors notebook models with S-Video l connectors ompaq nx9040 notebook models

    371793-001

    371794-001

    371795-001

    de (not illustrated) 371798-001(for use on HP Compaq nx9040 ls only)cover

    371779-001

    371805-001

  • 38

    Illustrated Parts Catalog

    Notebook MajMaintenance and Service Guide

    or Components

  • Illustrated Parts Catalog

    Maintenance and Service

    Table 3-1Spare Parts: Notebook Major Components (Continued)

    Item DescriptionSpare Part Number

    9a Base enclosures

    for use only on and 1394 digitafor use only on and 1394 digitafor use on HP C

    Rubber notebo(not illustrated)Wireless LAN

    9b Base enclosur

    for use on HP Cfor use on notefor use on notenor infrared

    10 Wireless butto

    for use on notefor use on notetransceiver

    11 Optical drives4X Max DVD+R2X Max DVD+R24X Max DVD/C8X Max DVD-R24X Max CD-R Guide 39

    notebook models without S-Video l connectorsnotebook models with S-Video l connectorsompaq nx9040 notebook models

    371791-001

    371792-001

    373290-001

    ok feet and screw plugs 371808-001

    antenna cables (not illustrated) 371788-001e button panels

    ompaq nx9040 notebook modelsbook models with wireless onlybook models with neither wireless

    373020-001373019-001373018-001

    n boards (includes cable)book models with infrared transceiverbook models without infrared

    373017-001

    373016-001

    /RW/RWD-RW Combo Drive

    OM DriveOM Drive

    371784-001371783-001371782-001371781-001371780-001

  • 310

    Illustrated Parts Catalog

    Notebook MajMaintenance and Service Guide

    or Components

  • Illustrated Parts Catalog

    Maintenance and Service

    Table 3-1Spare Parts: Notebook Major Components (Continued)

    Item DescriptionSpare Part Number

    12a Hard drives, 4200-rpm

    60-GB40-GB30-GB

    12b Hard drive tray

    13 Mini PCI commMini PCI 802.11Mini PCI 802.11Mini PCI 802.11Mini PCI 802.11Mini PCI 802.11

    14 Memory modu

    512-MB DDR256-MB DDR128-MB DDR

    15a15b

    Memory moduMini PCI comp

    16 Battery packs

    8-cell Li-Ion6-cell Li-Ion Guide 311

    371778-001371777-001371776-001

    371797-001

    unications boards

    b wireless LAN, MOWb wireless LAN, ROWb/g wireless LAN, MOWb/g wireless LAN, MOWb/g wireless LAN, BC

    373023-001373024-001373025-001373026-001373027-001

    les

    371775-001371774-001371773-001

    le compartment cover andartment cover

    371806-001

    371786-001371785-001

  • 312

    Illustrated Parts Catalog

    3.3 Mass Storage Devices

    Mass Storage DMaintenance and Service Guide

    evices

  • Illustrated Parts Catalog

    Maintenance and Service

    Table 3-2Mass Storage Devices

    Spare Part Number Information

    Item DescriptionSpare Part Number

    1 Diskette drive

    2 Hard drives, 4

    60-GB40-GB30-GB

    3 Optical drives

    4X Max DVD+R2X Max DVD+R24X Max DVD/C8X Max DVD-R24X Max CD-R Guide 313

    371779-001

    200-rpm (includes hard drive bezel)371778-001371777-001371776-001

    /RW /RW D-RW Combo Drive

    OM DriveOM Drive

    371784-001371783-001371782-001371781-001371780-001

  • 314

    Illustrated Parts Catalog

    3.4 Miscellaneous

    Table 3-3Spare Parts: Miscellaneous (not illustrated)

    Description

    Logo Kit65-watt AC adapterPower cords

    AustraliaBrazilDenmarkEuropeIsraelItalyJapanKoreaPeoples Republic of ChiSwitzerlandUnited KingdomUnited States

    Screw Kit (includes the Appendix C, Screw Listspecifications and usage

    PM2.09.0 screw PM2.08.0 screw PM2.06.0 screw PM2.05.0 screw PM2.04.0 screwMaintenance and Service Guide

    Spare Part Number

    371812-001

    371790-001

    na

    373979-011373979-201373979-081373979-021373979-BB1373979-061373979-291373979-AD1373979-AA1373979-111373979-031373979-001

    following screws; refer to ing, for more information on screw ).

    373294-001

    PM2.03.0 screw HM5.09.0 screwlock PM1.512.0 screw PM1.55.0 screw

  • Maintenance and Service

    4Removal and Replacement

    Preliminaries

    This chapter prsafe removal a

    4.1 Tools ReYou will need replacement pr Magnetic s Phillips P0 5.0-mm so Flat-bladed Tool kiti

    and case ut Guide 41

    ovides essential information for proper and nd replacement service.

    quiredthe following tools to complete the removal and ocedures:crewdriver screwdrivercket for system board screwlocks screwdriverncludes connector removal tool, loopback plugs, ility tool

  • 42

    Removal and Replacement Preliminaries

    4.2 Service ConsiderationsThe following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

    As you remove each subassembly from the notebook, place the subassembthe work area t

    Plastic Parts

    Using excessivdamage plasticApply pressureinstructions.

    Cables and Co

    CAUTION: Whplaced in their pImproper cable p

    Cables must beApply only theduring removawhenever posstearing cables.they cannot bereplaced. Handtear easily.Maintenance and Service Guide

    ly (and all accompanying screws) away from o prevent damage.

    e force during disassembly and reassembly can parts. Use care when handling the plastic parts. only at the points designated in the maintenance

    nnectors

    en servicing the notebook, ensure that cables are roper locations during the reassembly process. lacement can damage the notebook.

    handled with extreme care to avoid damage. tension required to unseat or seat the cables l and insertion. Handle cables by the connector ible. In all cases, avoid bending, twisting, or Ensure that cables are routed in such a way that caught or snagged by parts being removed or le flex cables with extreme care; these cables

  • Removal and Replacement Preliminaries

    Maintenance and Service

    4.3 Preventing Damage to Removable DrivesRemovable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: Before rem

    notebook. in Hibernathrough the

    Before rema diskette odrive tray i

    Before hanstatic electconnector.

    Handle drishock-proo

    Avoid drop After remo

    drive, place Avoid expo

    fields, such Avoid expo If a drive m

    mailer or othe packag Guide 43

    oving or inserting a hard drive, shut down the If you are unsure whether the notebook is off or tion, turn the notebook on, and then shut it down operating system.oving a diskette drive or optical drive, ensure that r disc is not in the drive and ensure that the optical s closed.dling a drive, ensure that you are discharged of ricity. While handling a drive, avoid touching the

    ves on surfaces covered with at least one inch of f foam.ping drives from any height onto any surface.ving a hard drive, CD-ROM drive, or a diskette it in a static-proof bag.sing a hard drive to products that have magnetic as monitors or speakers.sing a drive to temperature extremes or liquids.ust be mailed, place the drive in a bubble pack

    ther suitable form of protective packaging and label e, Fragile: Handle With Care.

  • 44

    Removal and Replacement Preliminaries

    4.4 Preventing Electrostatic DamageMany electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctionA sudden dischconductor can Often the sparkAn electronic dbe affected at acycle. Or the ddegrade in the

    4.5 PackagiPrecautiUse the followtransporting eq To avoid h

    containers, Protect all

    conductive Keep elect

    the parts ar Place item

    from their Always be

    component Store reusa

    in protectiv Use transp

    roller bushmoving maare selectepossible, uMaintenance and Service Guide

    s.arge of static electricity from a finger or other

    destroy static-sensitive devices or microcircuitry. is neither felt nor heard, but damage occurs.evice exposed to electrostatic discharge might not ll and can work perfectly throughout a normal evice might function normally for a while, then internal layers, reducing its life expectancy.

    ng and Transporting ons

    ing grounding precautions when packaging and uipment:

    and contact, transport products in static-safe such as tubes, bags, or boxes.electrostatic-sensitive parts and assemblies with or approved containers or packaging.rostatic-sensitive parts in their containers until rive at static-free workstations.

    s on a grounded surface before removing items containers. properly grounded when touching a sensitive or assembly.ble electrostatic-sensitive parts from assemblies e packaging or nonconductive foam.

    orters and conveyors made of antistatic belts and ings. Ensure that mechanized equipment used for terials is wired to ground and that proper materials

    d to avoid static charging. When grounding is not se an ionizer to dissipate electric charges.

  • Removal and Replacement Preliminaries

    Maintenance and Service

    4.6 Workstation PrecautionsUse the following grounding precautions at workstations: Cover the workstation with approved static-shielding material

    (refer to Table 4-2 Static-Shielding Materials). Use a wrist strap connected to a properly grounded work

    surface and Use condu

    screwdrive When usin

    surfaces, o Keep the w

    as ordinary Handle ele

    assembliesitems only

    Avoid cont Turn off po

    connectors

    4.7 GroundMethodGrounding equfoot strap at a g When seat

    system. Wone megohproper grouOn groundclips to con

    When stanFoot strapsworkstatioor boots. Ofoot strapsresistance the conduc Guide 45

    use properly grounded tools and equipment.ctive field service tools, such as cutters, rs, and vacuums.g fixtures that must directly contact dissipative nly use fixtures made of static-safe materials.ork area free of nonconductive materials, such plastic assembly aids and Styrofoam.ctrostatic-sensitive components, parts, and by the case or PCM laminate. Handle these at static-free workstations.act with pins, leads, or circuitry.wer and input signals before inserting or removing or test equipment.

    ing Equipment and sipment must include either a wrist strap or a rounded workstation.

    ed, wear a wrist strap connected to a grounded rist straps are flexible straps with a minimum of m 10% resistance in the ground cords. To provide nd, wear a strap snugly against the skin at all times.

    ed mats with banana-plug connectors, use alligator nect a wrist strap.

    ding, use foot straps and a grounded floor mat. (heel, toe, or boot straps) can be used at standing ns and are compatible with most types of shoes n conductive floors or dissipative floor mats, use

    on both feet with a minimum of one megohm between the operator and ground. To be effective, tive strips must be worn in contact with the skin.

  • 46

    Removal and Replacement Preliminaries

    Other grounding equipment recommended for use in preventing electrostatic damage includes: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive

    one megoh Static-dissi

    the ground Field servi Static awar Material-h Nonconduc Metal tote ElectrostatTable 4-1 showlevels generateMaintenance and Service Guide

    tabletop workstations with ground cords of m resistancepative tables or floor mats with hard ties to

    ce kitseness labelsandling packagestive plastic bags, tubes, or boxes

    boxesic voltage levels and protective materialss how humidity affects the electrostatic voltage d by different activities.

  • Removal and Replacement Preliminaries

    Maintenance and Service

    Table 4-2 lists bags and floor

    Table 4-1Typical Electrostatic Voltage Levels

    Relative Humidity

    Event 10% 40% 55%

    Walking across carpetWalking across vinyl flooMotions of bench worker

    Removing DIPS from plaRemoving DIPS from vinRemoving DIPS from StRemoving bubble pack fPacking PCBs in foam-li

    A product can be d

    SMaterial

    Antistatic plastic

    Carbon-loaded plasticMetallized laminate Guide 47

    the shielding protection provided by antistatic mats.

    35,000 V 15,000 V 7,500 V

    r 12,000 V 5,000 V 3,000 V

    6,000 V 800 V 400 V

    stic tube 2,000 V 700 V 400 Vyl tray 11,500 V 4,000 V 2,000 V

    yrofoam 14,500 V 5,000 V 3,500 Vrom PCB 26,500 V 20,000 V 7,000 Vned box 21,000 V 11,000 V 5,000 V

    egraded by as little as 700 V.

    Table 4-2tatic-Shielding Materials

    Use Voltage Protection LevelBags 1,500 VFloor mats 7,500 V

    Floor mats 5,000 V

  • Maintenance and Service

    5Removal and Replacement

    Procedures

    This chapter prThere are 77 scmust be removnotebook. Makduring removaRefer to Appenon screw sizes

    5.1 Serial NReport the noteinformation orlocated on the

    Serial Number Guide 51

    ovides removal and replacement procedures.rews and screwlocks, in 11 different sizes, that ed, replaced, or loosened when servicing the e special note of each screw size and location l and replacement.dix C, Screw Listing, for detailed information

    , locations, and usage.

    umberbook serial number to HP when requesting

    ordering spare parts. The serial number is bottom of the notebook.

    Location

  • 52

    Removal and Replacement Procedures

    5.2 Disassembly Sequence ChartUse the chart below to determine the section number to be referenced when removing notebook components.

    Dis

    Section Descript5.3 Preparing

    disassem

    BatteryHard dr

    5.4 Notebook

    5.5 Memory m

    5.6 Mini PCI c5.7 Keyboard

    5.8 Keyboard

    5.9 Switch bo

    5.10 Speakers5.11 Optical dr

    5.12 Display as

    5.13 Top cover

    5.14 Heat sinkMaintenance and Service Guide

    assembly Sequence Chart ion # of Screws Removed the notebook for bly

    packive

    02 to remove hard drive2 to remove hard drive bezel

    feet 0

    odule 2 loosened

    ommunications board 2 loosenedcover 2

    4

    ard 2 on all notebook models except HP Pavilion ze49001 on HP Pavilion ze4900

    4

    ive 2

    sembly 10

    20

    3

  • Removal and Replacement Procedures

    Maintenance and Service

    Section Description # of Screws Removed5.15 Processor 0

    5.16 Wireless button board 2

    5.17 Diskette d

    5.18 Diskette d

    5.19 System bo

    Disassembly Sequence Chart (Continued) Guide 53

    rive 2

    rive cover 2

    ard 8 screws2 screwlocks on all notebook models except HP Compaq nx90406 screwlocks on HP Compaq nx9040

  • 54

    Removal and Replacement Procedures

    5.3 Preparing the Notebook for DisassemblyBefore you begin any removal or installation procedures:

    1. Shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the computer on and then sh

    2. Disconnec3. Disconnec

    SBattery packs

    8-cell Li-Ion6-cell Li-IonMaintenance and Service Guide

    ut it down through the operating system.t all external devices connected to the notebook.t the power cord.

    pare Part Number Information

    371786-001371785-001

  • Removal and Replacement Procedures

    Maintenance and Service

    4. Remove the battery pack by following these steps:a. Turn the notebook upside down with the front panel

    toward you.b. Slide and hold the battery release latch 1 toward the

    back of the notebook.c. Use th

    pack tod. Remov

    Removing the B

    Reverse the ab Guide 55

    e notch in the battery bezel to slide the battery the left 2.e the battery pack.

    attery Pack

    ove procedure to install the battery pack.

  • 56

    Removal and Replacement Procedures

    5. Remove tha. Remov

    drive re

    Spare pthe harb. Remov

    drive tc. Use th

    drive fd. Remov

    Removing the H

    Spare Part Number InformationHard drives (all 4200 rpm)60-GB40-GB30-GB

    371778-001371777-001Maintenance and Service Guide

    e hard drive by following these steps:e the 2 rubber screw covers 1 that conceal the hard tention screws.

    art number 371808-001 should be used to replace d drive rubber screw covers.

    e the 2 PM2.06.0 screws 2 that secure the hard o the notebook.e notch in the hard drive bezel to slide the hard orward 3.e the hard drive.

    ard Drive

    371776-001

  • Removal and Replacement Procedures

    Maintenance and Service

    e. Remove the 2 PM1.55.0 shoulder screws 1 that secure the hard drive bezel to the hard drive.

    f. Remove the hard drive bezel 2.

    Removing the H Guide 57

    ard Drive Bezel

  • 58

    Removal and Replacement Procedures

    g. Remove the 4 PM2.54.0 screws 1 that secure the hard drive frame to the hard drive.

    h. Remove the hard drive frame 2.i. Remove the hard drive connector 3.

    Disassembling

    Reverse the abhard drive.Maintenance and Service Guide

    the hard drive

    ove procedure to reassemble and install the

  • Removal and Replacement Procedures

    Maintenance and Service

    5.4 Notebook FeetThe notebook feet are adhesive-backed rubber pads. Spare part number 371808-001 should be used to replace the notebook feet. The feet attach to the base enclosure as illustrated below.

    Replacing the N Guide 59

    otebook Feet

  • 510

    Removal and Replacement Procedures

    5.5 Memory Module

    1. Prepare the2. Loosen the

    module co3. Lift the ba

    cover and 4. Remove th

    Spare part nummemory modu

    Removing the M

    Spare Part Number Information512-MB DDR256-MB DDR128-MB DDR

    371775-001Maintenance and Service Guide

    notebook for disassembly (refer to Section 5.3). 2 PM2.04.0 screws 1 that secure the memory mpartment cover to the notebook.ck edge of the memory module compartment swing it forward 2.e memory module compartment cover.

    ber 371806-001 should be used to replace the le compartment cover.

    emory Module Compartment Cover

    371774-001371773-001

  • Removal and Replacement Procedures

    Maintenance and Service

    5. Spread the 2 retaining tabs 1 that secure the memory module to the memory module socket. (The module rises up).

    6. Remove the memory module by pulling it away from the memory module socket at a 45-degree angle 2.

    Removing a Me

    Reverse the ab Guide 511

    mory Module

    ove procedure to install a memory module.

  • 512

    Removal and Replacement Procedures

    5.6 Mini PCI Communications Board

    1. Prepare the2. Loosen the

    compartme3. Lift the fro

    then swing4. Remove th

    Spare part numthe Mini PCI c

    Removing the M

    Spare Part Number InformationMini PCI 802.11b wireless LAN, MOWMini PCI 802.11b wirelesMini PCI 802.11b/g wirelMini PCI 802.11b/g wirelMini PCI 802.11b/g wirel

    373023-001Maintenance and Service Guide

    notebook for disassembly (Section 5.3). 2 PM2.04.0 screws 1 that secure the Mini PCI nt cover to the notebook.nt edge of the Mini PCI compartment cover, and it back 2.e Mini PCI compartment cover.

    ber 371806-001 should be used to replace ompartment cover.

    ini PCI Communications Compartment Cover

    s LAN, ROWess LAN, MOWess LAN, MOWess LAN, BC

    373024-001373025-001373026-001373027-001

  • Removal and Replacement Procedures

    Maintenance and Service

    Make note of which wireless antenna cable is attached to which antenna clip on the Mini PCI communications board before disconnecting the cables.

    5. Disconnect the wireless antenna cables 1 from the Mini PCI communications board.

    6. Spread thecommunicsocket. (Th

    7. Remove thboard awa

    Removing a Mi

    Reverse the abcommunication Guide 513

    2 retaining tabs 2 that secure the Mini PCI ations board to the communications compartment e board rises up).e wireless communications board by pulling the y from the socket at a 45-degree angle 3.

    ni PCI Communications Board

    ove procedure to install a Mini PCI s board.

  • 514

    Removal and Replacement Procedures

    5.7 Keyboard Cover

    1. Prepare the2. Position th3. Remove th

    keyboard c

    Removing the K

    Spare Part Number InformationFor use on HP Pavilion ze4900 notebook modelsFor use on HP Compaq modelsFor use on Compaq Pre

    371802-001Maintenance and Service Guide

    notebook for disassembly (Section 5.3).e notebook with the rear panel toward you.e 2 PM2.06.0 screws that secure the over to the notebook.

    eyboard Cover Screws

    nx9040, nx9030, and nx9020 notebook

    sario 2200 notebook models

    371804-001

    371803-001

  • Removal and Replacement Procedures

    Maintenance and Service

    4. Turn the notebook display-side up with the front panel toward you.

    5. Open the notebook as far as possible.6. Press and hold the f3 key 1 and use a flat tool to separate the

    cover from the notebook.7. Press and h

    the cover f8. Press and h

    cover from9. Press and h

    the cover f10. Lift the co

    Removing the K

    Reverse the ab Guide 515

    old the f8 key 2 and use a flat tool to separate rom the notebook.old the f11 key 3 and use a flat tool to separate the the notebook.old the home key 4 and use a flat tool to separate

    rom the notebook.ver up to remove it from the notebook 5.

    eyboard Cover

    ove procedure to install an keyboard cover.

  • 516

    Removal and Replacement Procedures

    5.8 Keyboard

    1. Prepare the2. Remove th

    Spare Part Number InformationBelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreeceHungaryIcelandInternationalIsraelItalyJapanKorea

    371787-1813737373737373737373737373737

    Latin America 371787-161Maintenance and Service Guide

    notebook for disassembly (Section 5.3).e keyboard cover (Section 5.7).

    1787-2011787-2211787-0811787-0511787-1211787-0411787-1511787-2111787-DD11787-0021787-BB11787-0611787-2911787-AD1

    NorwayPortugalRussiaSaudi ArabiaSlovakiaSloveniaSpainSwedenSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

    371787-091371787-131371787-251371787-171371787-231371787-BA1371787-071371787-101371787-111371787-AB1371787-281371787-141371787-031371787-001

  • Removal and Replacement Procedures

    Maintenance and Service

    3. Remove the 3 PM2.04.0 screws 1 and 1 PM2.03.0 screw 2 that secure the keyboard to the notebook.

    4. Lift the back edge of the keyboard and swing it forward until it rests on the palm rest 3.

    Releasing the K Guide 517

    eyboard

  • 518

    Removal and Replacement Procedures

    5. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached and disconnect the cable 2.

    6. Remove the keyboard.

    Removing the K

    Reverse the abMaintenance and Service Guide

    eyboard

    ove procedure to install the keyboard.

  • Removal and Replacement Procedures

    Maintenance and Service

    5.9 Switch Board

    The switch board is included with the keyboard cover. Refer to Section 5.7, Keyboard Cover, for spare part number information.

    1. Prepare the2. Remove th3. Remove th4. Disconnec

    from the sw

    Removing the S Guide 519

    notebook for disassembly (Section 5.3).e keyboard cover (Section 5.7).e keyboard (Section 5.8).t the display lid switch 1 and speaker cables 2

    itch board.

    witch Board

  • 520

    Removal and Replacement Procedures

    HP Pavilion ze4900 notebook models use only one PM2.04.0 screw to secure the switch board in step 5.5. Remove the 2 PM2.04.0 screws 3 that secure the

    switch board to the notebook.6. Lift the right side of the switch board 4 to disconnect

    the board f7. Remove th

    Removing the S

    Reverse the abMaintenance and Service Guide

    rom the system board.e switch board.

    witch Board

    ove procedure to install the switch board.

  • Removal and Replacement Procedures

    Maintenance and Service

    5.10 Speakers

    The speakers are included with the top cover. Refer to Section 5.13, Top Cover, for spare part number information.1. Prepare the notebook for disassembly (Section 5.3).2. Remove th3. Remove th4. Disconnec5. Remove th

    and right s6. Remove th

    Removing the S

    Reverse the ab Guide 521

    e keyboard cover (Section 5.7).e keyboard (Section 5.8).t the speaker cable from the switch board 1.e 4 PM2.03.0 screws 2 that secure the left peakers to the notebook.e left and right speakers 3.

    peakers

    ove procedure to install the speakers.

  • 522

    Removal and Replacement Procedures

    5.11 Optical Drive

    1. Prepare the2. Remove th3. Remove th4. Remove th

    that secure5. Push on th

    the system6. Remove th

    Removing the O

    Reverse the ab

    Spare Part Number Information4X Max DVD+R/RW2X Max DVD+R/RW24X Max DVD/CD-RW C8X Max DVD-ROM Drive24X Max CD-ROM Drive

    371784-001371783-001Maintenance and Service Guide

    notebook for disassembly (Section 5.3).e keyboard cover (Section 5.7).e keyboard (Section 5.8).e PM2.08.0 screw 1 and PM2.04.0 screw 2 the optical drive to the notebook.e back of the optical drive to disconnect it from board.e optical drive 3.

    ptical Drive

    ove procedure to install the optical drive.

    ombo Drive 371782-001371781-001371780-001

  • Removal and Replacement Procedures

    Maintenance and Service

    5.12 Display Assembly

    1. Prepare the2. Remove th3. Remove th

    Spare Part Number InformationFor use on HP Pavilion ze4900 notebook models

    15.0-inch, XGA14.1-inch, XGA

    For use on HP Compaq models

    15.0-inch, XGA14.1-inch, XGA

    For use on Compaq Pre15.0-inch, XGA14.1-inch, XGA

    Display screw covers Guide 523

    notebook for disassembly (Section 5.3).e keyboard cover (Section 5.7).e keyboard (Section 5.8).

    371768-001371767-001

    nx9040, nx9030, and nx9020 notebook

    371772-001371771-001

    sario 2200 notebook models371770-001371769-001

    371813-001

  • 524

    Removal and Replacement Procedures

    4. Remove the 2 PM2.05.0 screws that secure the wireless antenna boards to the notebook.

    Removing the WMaintenance and Service Guide

    ireless Antenna Boards

  • Removal and Replacement Procedures

    Maintenance and Service

    5. Disconnect the display cable 1 from the system board.6. Remove the 6 PM2.06.0 screws 2 that secure the display to

    the notebook.

    Removing the D Guide 525

    isplay Assembly Screws

  • 526

    Removal and Replacement Procedures

    7. Position the notebook with the rear panel toward you.8. Position the display perpendicular to the notebook.9. Remove the 2 PM2.06.0 screws 1 that secure the display to

    the notebook.10. Lift the display straight up and remove it 2.

    Removing the D

    Reverse the abMaintenance and Service Guide

    isplay Assembly

    ove procedure to install the display assembly.

  • Removal and Replacement Procedures

    Maintenance and Service

    5.13 Top Cover

    1. Prepare theand remov Keyboa Keyboa Switch Speake Optical Display

    2. Turn the ntoward you

    Spare Part Number InformationFor use on HP Pavilion ze4900 notebook modelsFor use on HP Compaq For use on HP Compaq For use on Compaq Pre

    371799-001 Guide 527

    notebook for disassembly (Section 5.3) e the following components:rd cover (Section 5.7)rd (Section 5.8)board (Section 5.9)rs (Section 5.10) drive (Section 5.11) assembly (Section 5.12)

    otebook upside-down with the front panel .

    nx9040 notebook modelsnx9030 and nx9020 notebook modelssario 2200 notebook models

    373291-001371801-001371800-001

  • 528

    Removal and Replacement Procedures

    3. Remove the 4 rubber covers 1 that conceal the top cover front edge screws.

    Spare part number 371808-001 should be used to replace the top cover rubber screw covers.4. Remove th

    to the note5. Remove th

    secures the

    Removing the TMaintenance and Service Guide

    e 15 PM2.06.0 screws 2 that secure the top cover book.e PM2.04.0 screw 3 in the hard drive bay that top cover to the notebook.

    op Cover Screws

  • Removal and Replacement Procedures

    Maintenance and Service

    6. Turn the notebook top-side up with the rear panel toward you.7. Remove the PM2.08.0 screw 1 and the PM2.09.0 screw 2

    that secure the top cover to the notebook.8. Remove the 2 PM2.04.0 screws 3 that secure the top cover

    to the notebook.

    Removing the T Guide 529

    op Cover Screws (continued)

  • 530

    Removal and Replacement Procedures

    9. Release the ZIF connector 1 to which the TouchPad cable is attached and disconnect the cable 2 from the system board.

    10. Lift the top cover straight up and remove it 3.

    Removing the T

    Reverse the abMaintenance and Service Guide

    op Cover

    ove procedure to install the top cover.

  • Removal and Replacement Procedures

    Maintenance and Service

    5.14 Heat Sink

    1. Prepare theremove the Keyboa Keyboa Switch Speake Optical Display Top cov

    Spare Part Number InformationHeat sink 371796-001

    Thermal Pad Kit (not illu Guide 531

    notebook for disassembly (Section 5.3) and following components:rd cover (Section 5.7)rd (Section 5.8)board (Section 5.9)rs (Section 5.10) drive (Section 5.11) assembly (Section 5.12)er (Section 5.13)

    strated) 371809-001

  • 532

    Removal and Replacement Procedures

    2. Disconnect the fan cable 1 from the system board.3. Remove the 3 PM1.55.0 screws 2 that secure the heat sink

    to the notebook.4. Remove the heat sink 3.

    Removing the H

    Carefully cleanprocessor surfaa new thermal

    A thermal pad is also availabl

    Reverse the abMaintenance and Service Guide

    eat Sink

    any thermal pad residue from the heat sink and ces each time you remove the heat sink. Install pad.

    is included with the replacement heat sink and e using spare part number 371809-001.

    ove procedure to install the heat sink.

  • Removal and Replacement Procedures

    Maintenance and Service

    5.15 Processor

    1. Prepare theremove the Keyboa Keyboa Switch Speake Optical Display Top cov Heat si

    Spare Part Number InformationIntel Pentium M 745 (1.8-GHz) with 400-MHz front side bus (FSB)Intel Pentium M 735 (1.7Intel Pentium M 725 (1.6Intel Pentium M 715 (1.5Intel Pentium M 705 andIntel Pentium M 705 and

    371760-001

    Intel Celeron M 340 (1.5Intel Celeron M 330 (1.4Intel Celeron M 320 (1.3Intel Celeron M 350 (1.3Thermal Pad Kit (not illu Guide 533

    notebook for disassembly (Section 5.3) and following components:rd cover (Section 5.7)rd (Section 5.8)board (Section 5.9)rs (Section 5.10) drive (Section 5.11) assembly (Section 5.12)er (Section 5.13)

    nk (Section 5.14)

    -GHz) with 400-MHz FSB-GHz) with 400-MHz FSB-GHz) with 400-MHz FSB TJ85 (1.6-GHz) with 400-MHz FSB TJ85 (1.5-GHz) with 400-MHz FSB

    371759-001371758-001371757-001371762-002371761-001

    -GHz) with 400-MHz FSB-GHz) with 400-MHz FSB-GHz) with 400-MHz FSB-GHz) with 400-MHz FSB

    371766-001371765-001371764-001371763-001

    strated) 371809-001