hp sys copy for sap

Have you ever wanted a faster, automated way to create copies of your SAP environment without going through the manual steps,administrator involvement, and production downtime? Have you wondered if your system copies accurately represented the data inproduction and could meet the customer and business objectives? Take the pain and guesswork out of managing the system copyprocess with an automated system copy solution from HP.

HP System Copy Software for SAP provides large organizations an easier way to create full system copies of their productiondatabases for testing and development. By automating the multiple steps involved in the copy process, System Copy can save hoursor days of time and effort. And by integrating with HP Business Copy software, downtime to the production database is eliminated.With HP System Copy, SAP customers can create copies more frequently to test and validate in-house developments, with realbusiness data, in less time, and at a lower cost.

For more information, please refer to: www.hp.com/go/systemcopy

Illustration of HP System Copy Software for SAPIllustration of HP System Copy Software for SAPIllustration of HP System Copy Software for SAPIllustration of HP System Copy Software for SAP

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPOverview

DA - 13339 Worldwide Version 3 June 9, 2011 Page 1

What's NewWhat's NewWhat's NewWhat's NewHP System Copy can now be used on your HP Enterprise Virtual Arrays (EVAs)Integrates with HP Business Copy EVA Software: Snapshot (allocated and/or space efficient) and Snapclone (full)Supports XP Snapshot functionality for greater space efficiencyIntegrates with both HP XP Thin Provisioning Software and HP XP External Storage SoftwareSupport for Windows 2003/2008 w/Oracle 10g or MS SQL 2008/2005 on both the XP and EVA arraysCentral Management Station can now run on Hyper-V or VMware Virtual Machine

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPOverview


HP System Copy Software for SAP SKUsHP System Copy Software for SAP SKUsHP System Copy Software for SAP SKUsHP System Copy Software for SAP SKUs Unlimited System Copies within single arrayUnlimited System Copies within single arrayUnlimited System Copies within single arrayUnlimited System Copies within single array

HP System Copy Software for SAP Media and LTU TA683A

HP System Copy Software for SAP E-Delivery Media and E-LTUNOTE: NOTE: NOTE: NOTE: Electronic software is available in all countries except China and Japan. For China and Japan shouldorder the physical equivalent.

TA683AAE

Unlimited System Copies among all XP disk arrays in the data centerUnlimited System Copies among all XP disk arrays in the data centerUnlimited System Copies among all XP disk arrays in the data centerUnlimited System Copies among all XP disk arrays in the data center

HP System Copy SW for SAP Media and Unlimited LTU TA684A

HP System Copy SW for SAP Unlimited E-Delivery Media and E-LTUNOTE:NOTE:NOTE:NOTE: Electronic software is available in all countries except China and Japan. For China and Japan shouldorder the physical equivalent.

TA684AAE

Upgrade SKUsUpgrade SKUsUpgrade SKUsUpgrade SKUs

HP System Copy Software for SAP Unlimited Upgrade LTU TA685A

HP System Copy Software for SAP Unlimited Upgrade E-LTUNOTE:NOTE:NOTE:NOTE: Electronic software is available in all countries except China and Japan. For China and Japan shouldorder the physical equivalent.

TA685AAE

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPModels


Challenges that SAP Customer Face TodayChallenges that SAP Customer Face TodayChallenges that SAP Customer Face TodayChallenges that SAP Customer Face Today

SAP customers today face large and growing systems. Trying to keep up with that growth causes an increase maintenance expenses.Yet, it is important to test and validate in-house developments with real business data. Developing code on out-dated user data,testing new applications on custom created data before you roll changes into a production system, or training new users on demodata is the recipe for disaster. In today's dynamic world it is very important to develop, test, and train on data that is "production like"and accurately represents the data in production.

However, because of your 24/7 business, creating copies of your SAP production environment that can be difficult because often itmeans downtime. Minimizing the downtime of the production data when doing a system copy is becoming more and moreimportant.

The demand to simulate new business situations is also ever present. But, with so many administrators depending on each other tocreate copies, the time to create a new copy of a system is extended and costly.

HP System Copy Software Key Features and BenefitsHP System Copy Software Key Features and BenefitsHP System Copy Software Key Features and BenefitsHP System Copy Software Key Features and Benefits

HP System Copy Software for SAP solution was developed to reduce the time and resources involved in making copies of productionSAP systems for training, development, quality assurance or test purposes. This solution allows a SAP administrator to create,configure and run a full system copy job in less than a few hours compared to days. HP System Copy helps SAP customers putinformation to work by allowing them to test and validate in-house developments with real business data from their productionenvironment-without impacting their key business processes.

KEY FEATURES

An online, full system copy of the SAP production database can be performed without any production downtimeSpace-efficient Snapshots, Snapclones or Multisnaps can also be performed without any production downtimeAutomates the multiple manual steps typically involved in setting up and creating the system copyIntegrates with HP Business Copy software to eliminate downtimeAutomates the renaming and reconfiguration of the new SAP instance, as well as presents the copy to a target system.Can be used with SAP Test Data Migration Server (TDMS) for data extraction

Save hours of time and reduce costs by automating the steps in the system copy processSave hours of time and reduce costs by automating the steps in the system copy processSave hours of time and reduce costs by automating the steps in the system copy processSave hours of time and reduce costs by automating the steps in the system copy process

BEGIN YOUR SAP DEVELOPMENTS FASTERBEGIN YOUR SAP DEVELOPMENTS FASTERBEGIN YOUR SAP DEVELOPMENTS FASTERBEGIN YOUR SAP DEVELOPMENTS FASTERHP System Copy automates many of the manual steps that were required when creating copies of the SAP database.This automated process can reduce your overall effort by hours, if not days, of time.

REDUCE THE EFFORT AND COORDINATION OF ADMINISTRATORSREDUCE THE EFFORT AND COORDINATION OF ADMINISTRATORSREDUCE THE EFFORT AND COORDINATION OF ADMINISTRATORSREDUCE THE EFFORT AND COORDINATION OF ADMINISTRATORSCreating full-system copies of SAP instances typically requires the coordination of three different administrators (SAP,Storage, and Database). With HP System Copy, only the SAP administrator needs to be involved in copy process,making the overall process much more efficient.

MINIMIZE THE AMOUNT OF ERRORSMINIMIZE THE AMOUNT OF ERRORSMINIMIZE THE AMOUNT OF ERRORSMINIMIZE THE AMOUNT OF ERRORSManually backing up and restoring the SAP system can introduce errors. Since HP System Copy automates many of themanual steps involved in the copy process, many of the errors that could be introduced in the manual steps are nowreduced.

SIMPLIFY DATABASE MANAGEMENTSIMPLIFY DATABASE MANAGEMENTSIMPLIFY DATABASE MANAGEMENTSIMPLIFY DATABASE MANAGEMENTSystem Copy also automates the renaming and reconfiguration of the new SAP instance, as well as presents the copy toa target system.

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPAt A Glance


Eliminate the downtime of SAP production databasesEliminate the downtime of SAP production databasesEliminate the downtime of SAP production databasesEliminate the downtime of SAP production databases

CREATE COPIES WITHOUT EXPERIENCING DOWNTIMECREATE COPIES WITHOUT EXPERIENCING DOWNTIMECREATE COPIES WITHOUT EXPERIENCING DOWNTIMECREATE COPIES WITHOUT EXPERIENCING DOWNTIMEIntegrates with HP Business Copy Software that uses array-based replication technologies that do not interfere with host-level operations. Test new applications on point-in-time copies without affecting your production systems.

DEPLOYMENT FLEXIBILITYDEPLOYMENT FLEXIBILITYDEPLOYMENT FLEXIBILITYDEPLOYMENT FLEXIBILITYHP Business Copy Software can create full copies in separate locations within the array so that accesses to the copy willhave no impact on the original production volume. You can create, suspend, and delete these copies as needed.

Increase your ability to create new business and make better decisionsIncrease your ability to create new business and make better decisionsIncrease your ability to create new business and make better decisionsIncrease your ability to create new business and make better decisions

TEST AND VALIDATE IN-HOUSE DEVELOPMENTS WITH REAL BUSINESS DATATEST AND VALIDATE IN-HOUSE DEVELOPMENTS WITH REAL BUSINESS DATATEST AND VALIDATE IN-HOUSE DEVELOPMENTS WITH REAL BUSINESS DATATEST AND VALIDATE IN-HOUSE DEVELOPMENTS WITH REAL BUSINESS DATADevelopment, Testing, Quality Assurance, and Training systems lack accurate data, thus, testing of new software orapplications is often not as good as it could be. HP System Copy assures that your testing environment meets customerand business objectives by testing with "production-like" data.

PERFORM SYSTEMC COPIES MORE FREQUENTLYPERFORM SYSTEMC COPIES MORE FREQUENTLYPERFORM SYSTEMC COPIES MORE FREQUENTLYPERFORM SYSTEMC COPIES MORE FREQUENTLYQuickly and easily create new systems for decision support of new business requirement. System Copy provides asolution to those who struggle with the rising cost of pushing copies of production SAP databases down to support non-production operations (such as testing, training, and development).

PROVIDES A REPEATABLE PROCESSPROVIDES A REPEATABLE PROCESSPROVIDES A REPEATABLE PROCESSPROVIDES A REPEATABLE PROCESSSystem Copy provides a repeatable processes that can support effective generation of new systems

Basic Steps of the System Copy ProcessBasic Steps of the System Copy ProcessBasic Steps of the System Copy ProcessBasic Steps of the System Copy ProcessOnce you go through the "Configure" steps below, the Start Job, Create Copy, Present, and Post Processing steps are automated.You can then go through the steps to delete the copy if desired after you have used the copy.

ConfigureSetup configuration files for SAP installer (SAPinst)Add Host and SAP entities to configuration using GUICreate storage pool on array for target devicesCreate Copy ConfigurationCreate Copy Job

Start JobCheck ConfigurationCreate BC copy pairsWait/fast split

Create CopyDatabase begin backupSuspend BC pairDatabase end backupSuspend ArchiveRun export on Source (Java only)

PresentImport volume groups on targetMount file systemsUpdate permissions

Post ProcessingChange DB SIDStart DBRun SQL scripts to disable batch jobs, clear RFC destinations, clear instance specific tables, etc.



Change SAP SID (SAPinst)Delete System Copy

User must stop target SAP systemUnmount and export file systemsDelete BC replication pairMove target devices from Target back to S-vol pool



1.2.3.4.

Automated Copy ProcessAutomated Copy ProcessAutomated Copy ProcessAutomated Copy Process HP System Copy for SAP software to automate the process of creating the copy from production, thisincludes:

Creating the replication pair on the array (using XP or EVA Business Copy)Suspending the replication group, with interaction with database,Present the file system and devices to a temporary target systemRename and recover the database and SAP instance.

Renaming andRenaming andRenaming andRenaming andReconfiguringReconfiguringReconfiguringReconfiguring

System Copy Software also automates the renaming and reconfiguration of the new SAP instance, aswell as presents the copy to a target system.

Online, Full or Space-Online, Full or Space-Online, Full or Space-Online, Full or Space-efficient System Copyefficient System Copyefficient System Copyefficient System Copy

HP System Copy Software integrates with HP Business Copy to create a full copy of your SAP instancewithout experiencing downtime to that environment. System Copy Software also integrates with both XPand EVA Snapshot functionality to non-disruptively create point-in-time copies to reduce the amount ofdata being copied.

Simple GUI InterfaceSimple GUI InterfaceSimple GUI InterfaceSimple GUI Interface The Java-based GUI application integrates with HP HP Business Copy Software(Business Copy) to configure and manage the copy processes for SAP instances in the landscape.

Keeps Production SystemsKeeps Production SystemsKeeps Production SystemsKeeps Production SystemsOperatingOperatingOperatingOperating

A full or space-efficient system copy of the SAP production database can be performed without anyproduction downtime. Integrates with HP Business Copy software to eliminate downtime.

Integrates with TDMSIntegrates with TDMSIntegrates with TDMSIntegrates with TDMS HP System Copy presents the copy of the production system to the TDMS server for data extraction whilethe production system remains fully operational.

Modifies the SAP InstanceModifies the SAP InstanceModifies the SAP InstanceModifies the SAP Instance HP System Copy modifies the SAP instance to prevent interaction with any other system, and then usesthe SAP installation program (SAPinst) to install and configure the new SAP instance on the target server.

Electronic SoftwareElectronic SoftwareElectronic SoftwareElectronic SoftwareDeliveryDeliveryDeliveryDelivery

Electronic software is now available in most countries. HP recommends purchasing electronic productsover physical products when available for faster delivery and the convenience of not having to manage-either file away or throw away-confidential paper licenses. For more information, please contact an HPrepresentative.

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPProduct Highlights


The System Copy Solution ComponentsThe System Copy Solution ComponentsThe System Copy Solution ComponentsThe System Copy Solution Components

Central management serverCentral management serverCentral management serverCentral management server (CMS): A Windows-based system running the System Copy software. The CMS must have a FibreChannel connection with all HP disk arrays that are used in the configuration, and manages the replication pairs using astandard command device. The management server executes commands on both the source and target system using secureremote shell commands over an IP network.Source systemSource systemSource systemSource system: A physical server that is the source for the System Copy processes, normally the production SAP system, butcould also be any other non-production system.Target systemTarget systemTarget systemTarget system: The physical host that hosts the copy of the source system. The SAP instance is copied here when you run acopy job.SAP instanceSAP instanceSAP instanceSAP instance: For the purposes of System Copy, a physical or virtual host that is the source of the SAP system.

Initial System Copy SetupInitial System Copy SetupInitial System Copy SetupInitial System Copy Setup

Source system with SAP runningTarget System with Oracle pre-installed and "hostgroup" created on arrayA central management server with the HP System Copy Software for SAP installed and access to array and command deviceOpen secure shell (SSH) communication between management server and source/targetHP XP or EVA Business Copy software licenses installedA Pool of storage for replication targets "svol" and "shadow" host group

HP HP Business Copy SoftwareHP HP Business Copy SoftwareHP HP Business Copy SoftwareHP HP Business Copy Software

HP XP Business Copy software is required when using HP System Copy Software for SAP on your HP XP Disk Array. HP XPBusiness Copy Software can create copies in physically separate locations within the array so that accesses to the copy willhave no impact on the original production volume. HP System Copy automates this copy process.

HP XP Business Copy Software is licensed on the total used capacity of all source and copy volumes. XP Business CopySoftware licensing model must be followed when using the System Copy Software. For more information on XP Business Copy,please visit: http://h18006.www1.hp.com/products/storage/software/xpbusscopy/qa.htmlHP Business Copy EVA is required when using HP System Copy Software for SAP on your HP EVA Disk Array. EVA BusinessCopy Software can create copies in physically separate locations within the array so that accesses to the copy will have noimpact on the original production volume. HP System Copy automates this copy process.

For more information on Business Copy for EVA, please visit:http://h18006.www1.hp.com/products/storage/software/bizcopyeva/index.html

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPSoftware Components


Environment Pre-Environment Pre-Environment Pre-Environment Pre-requisitesrequisitesrequisitesrequisites

SAP ERP 6.0 (Dual stack: ABAP, Java), CRM 5.0, SRM 5.0HP XP24000, XP20000, XP12000, or XP10000 Disk Array

Logical Volume Manager (LVM)XP Open-V (device emulation)

HP EVA 8400/6400/4400, EVA 8100/6100/4100, EVA 8000/6000/4000HP XP or EVA Business Copy SoftwareHP-UX v.11iv2 or 11iv3 or Windows 2008 or 2003Oracle 10g or MS SQL 2008/2005 DatabaseManagement Station (provided by customer)

Windows 2003 SP2, R2 - 32/64-bit (Intel)Windows 2003 SP2 - IA64 (Itanium)Windows 2008 SP1 - 32/64-bit (Intel)Supported on VMwareSupported on Hyper-V

LicensingLicensingLicensingLicensing HP Business Copy licensing must be followed when using System Copy Software. XP Business Copylicensing is based on the sum of all P-VOLs, S-VOLs (full copies). Business Copy for EVA follows a bandstructure pricing.

For more information on XP Business Copy Licensing see the XP Software QuickSpecs athttp://h18000.www1.hp.com/products/quickspecs/12066_div/12066_div.pdf. For more informationon Business Copy for EVA licensing see the Business Copy EVA QuickSpecs athttp://h18000.www1.hp.com/products/quickspecs/11616_div/11616_div.pdf.

System Copy Software follows a simplified licensing structure as follows:

HP System Copy Software for SAP Media and LTUUnlimited System Copies within single XP or EVA array

HP System Copy SW for SAP Media and Unlimited LTU"Unlimited System Copies" covers all supported disk arrays in the data center that areconnected to the central management station that runs the System Copy Software. Acorporation may have several data centers. Each data center within the corporationrequires its own Unlimited LTU license.

HP System Copy Software for SAP Unlimited Upgrade LTUUpgrade SKU

Distribution MediaDistribution MediaDistribution MediaDistribution Media HP System Copy Software for SAP is available as a media and electronic delivery installation. A 60-daytrial version is also available on the HP Web site for download at:http://h20392.www2.hp.com/portal/swdepot/displayProductsList.do?category=SWSDED

DocumentationDocumentationDocumentationDocumentation Kit. The Documentation CD-ROM includes the online Help & User Guide (HTML files) and print-baseddocumentation (PDF files).

No printed documents are in the kit, other than the Read Me First.

HP Web SiteHP Web SiteHP Web SiteHP Web Site On HP.com, print-based documents are contained in a zip file on the BC Drivers and Software page.They are also available as individual documents on the BC Technical Documentation page at:http://h20000.www2.hp.com/bizsupport/TechSupport/Product.jsp?lang=en&cc=us&contentType=&prodTypeId=18964&prodCatId=304619

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPCompatibility


Title CDROM HP Web Site DescriptionRelease Notes

* *

Last minute information thatusers should know beforeinstalling the System Copy

software.Online Help

* Online help (immediate

assistance) for System Copysoftware.

Installation & User Guide* *

Installation procedures, generaluser guide and troubleshooting

for System Copy software.

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPCompatibility


HP Services and SupportHP Services and SupportHP Services and SupportHP Services and Support

For increased uptime, productivity and ROI -HP Care Pack packaged services for StorageFor increased uptime, productivity and ROI -HP Care Pack packaged services for StorageFor increased uptime, productivity and ROI -HP Care Pack packaged services for StorageFor increased uptime, productivity and ROI -HP Care Pack packaged services for StorageThese days, you need to get the most out of your storage investment-you can't afford not to. When you buy HP storage products andsolutions, it's also a good time to think about what levels of service and support you may need. To help take the worry out ofdeploying, designing, maintaining, and managing your environment, we've designed a portfolio of service options that are as:flexible, reliable and scalable as your storage. Unlike storage-only vendors, we take a holistic approach to your entire environment,bridging storage, servers, blades, software and network infrastructures with our HP Care Pack packaged services for Storage.

Protect your business beyond the warrantyProtect your business beyond the warrantyProtect your business beyond the warrantyProtect your business beyond the warrantyWhen it comes to robustness and reliability, standard warranties on today's computing equipment have matured just as thetechnologies have matured. Good news on some fronts-but also a source of potential problems and subsequent consequences thatcome from depending on standard warranties alone. Standard warranty protects against product defects and some causes ofdowntime- but not the business. By using a standard approach to warranty uplifts, such as HP Care Pack Services, you can reducedowntime risks and be more certain of operational consistency for both mission-critical and standard business computing. Simplyput, HP Care Pack Services normalize the warranty of combined products - helping you proactively guard against unplanneddowntime.

Extending warranties with HP Care Pack ServicesExtending warranties with HP Care Pack ServicesExtending warranties with HP Care Pack ServicesExtending warranties with HP Care Pack ServicesFor cost-effective upgrading or extending your standard warranty, HP Care Pack Services offer a suite of standard reactive hardwareand software support services that are sold separately, or combined as with our Support Plus and Support Plus 24 services. Theportfolio also provides a combination of proactive and reactive services, such as Proactive 24 Service and Critical Service. Inaddition, with HP Proactive Select we offer an innovative approach to service delivery that gives you the flexibility to acquire thespecific proactive services you need today, then add services as your needs evolve. HP Proactive Select offers a broad set oftechnical or per-event type service options - including server, storage, and network, SAN device, and software, environment,installation and education services. Services that you can mix and match depending on your specific requirements, from preliminaryplanning and equipment delivery to installation, configuration, integration, and testing, through every level of ongoing support. OurHP Care Pack packaged services for Storage assures help when you need it most. And for many products, post-warranty HP CarePack Services are available when your original warranty has expired.

HP Storage Services: Offering reliability, flexibility and value-just like your storageHP Storage Services: Offering reliability, flexibility and value-just like your storageHP Storage Services: Offering reliability, flexibility and value-just like your storageHP Storage Services: Offering reliability, flexibility and value-just like your storageHP Storage Services offers a full spectrum of customer care, from technology support to complex migrations to complete completelymanaged services. HP Factory Express provides customization, integration and deployment services for turnkey solutions. HPEducation offers flexible, comprehensive training on storage networking, disk storage systems, and storage software to help your ITstaff get the most out of your investments. And HP Financial solutions extend innovative financing and asset management programsto cost-effective buy, manage and eventually retire your older equipment.

HP Storage Services, the trusted business technology experts who manage your technology in action, because when technologyworks, business works. http://www.hp.com/hps/storage

NOTE: NOTE: NOTE: NOTE: Care Pack Services availability may vary by product and country.HP Care Pack Services are sold by HP and HP Authorized Service Partners:

Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.Customers purchasing from a commercial reseller can find HP Care Pack Services athttp://www.hp.com/go/lookuptool

Software WarrantySoftware WarrantySoftware WarrantySoftware Warranty HP warrants only that the Software media will be free of physical defects for a period of ninety (90) daysfrom delivery.

QuickSpecs HP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPHP System Copy Software for SAPConfiguration Information


Software Product ServicesSoftware Product ServicesSoftware Product ServicesSoftware Product Services Product Support gives the customer access to HP's experienced technical support resources as well asaccess to HP's Information Services database for support on a variety of multi-vendor/multi-platformsoftware products. Product support includes escalations and problem coordination with the appropriateengineering group. HP offers a variety of options to allow you to tailor your product service to meet theneeds of your organization. Basic services on products can be uplifted from day one to ensure youreceive the service you need when you need it.

Software Product ServicesSoftware Product ServicesSoftware Product ServicesSoftware Product ServicesIncluded with the ProductIncluded with the ProductIncluded with the ProductIncluded with the Product

One year of Software Support 24 x 7 HP Care Pack Service (includes software technical support 24 x 7and software product and documentation updates) is included with the product except for theWorkgroup Editions. For the Workgroup Editions, software product support services are purchasedseparately.

1 year 2-hour response for software issues, includes phone-in assistance, License to Use, rights tonew versions, documentation and access to the IT Resource Center

For bundled SoftwareFor bundled SoftwareFor bundled SoftwareFor bundled SoftwareSupport (24x7)Support (24x7)Support (24x7)Support (24x7)

Your HP storage product includes software updates and comprehensive round-the-clock support toenhance the performance and availability of your software. Experienced Response Center engineersprovide trustworthy advice on issues such as software features and use, problem diagnosis andresolution, and software defect identification.

24x7 Software support benefits include:

Improved productivity of system managers and operatorsImproved system performance and reduced downtime due to software defectsExpedited problem resolution through expert-level technical resourcesSoftware and documentation updatesElectronic access to essential product and support information

Recommended SupportRecommended SupportRecommended SupportRecommended Support Recommended HP Care Pack Services for optimal satisfaction with your HP product.Recommended HP Care Pack Services for optimal satisfaction with your HP product.Recommended HP Care Pack Services for optimal satisfaction with your HP product.Recommended HP Care Pack Services for optimal satisfaction with your HP product.

3-Year HP Critical Service3-Year HP Critical Service3-Year HP Critical Service3-Year HP Critical Service

When downtime is not an option, HP Critical Service (CS) provides a complete support solution designedfor businesses that run essential mission-critical applications, which cannot tolerate downtime without asignificant business impact. This 3-year, comprehensive service provides the right combination ofproactive and reactive support designed to improve availability and performance across your ITinfrastructure. With fewer interruptions and less downtime, you will lower costs and gain competitiveadvantages in the marketplace. HP Critical Service provides highly-trained professionals with world-classskills and a commitment to understand both your enterprise technology requirements and your businessobjectives. In today's new era of business technology, technology must produce thousands of businessoutcomes. Today's HP Technology Services portfolio helps customers manage their technology in action-because when technology works, business works.

Boost business productivity through increased storage availability and decrease business lossescaused by IT downtimeReduce risk and improve efficiency by proactively managing changes across the environment withno interoperability gapsResolve complex problems quickly through direct access to HP Services expertise and single-source support from a team familiar with business and technology infrastructureFree IT staff to focus on strategic business issues and increase customer satisfaction



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RecommendedRecommendedRecommendedRecommendedDeployementDeployementDeployementDeployement

HP Data Replication Solution ServicesHP Data Replication Solution ServicesHP Data Replication Solution ServicesHP Data Replication Solution Services

To help you safeguard your critical business information, HP Data Replication Solution Services,provides efficient deployment and configuration of real-time data mirroring between local and remotearrays. These services provide scalable deployment and configuration of the HP Business Copy real-timedata mirroring or Snapshot features and of the HP Continuous Access real-time data mirroring betweena local and a remote disk array. In today's new era of business technology, technology must producethousands of business outcomes. Today's HP Technology Services portfolio helps customers managetheir technology in action-because when technology works, business works.

Confidence that in the event of an outage or disaster, the business will be able to access criticaldataIncreased control and efficiency by integrating data replication software with IT managementapplicationsBy engaging HP to implement data replication, customers' IT staff can stay focused on their coretasks and priorities, resulting in less impact to the businessProfessional replication planning that aligns with customer's business needs and implementationthat reduces project execution time, risk to the storage environment and helps ensure issues areavoided

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Related ServicesRelated ServicesRelated ServicesRelated Services Related HP Care Pack Services that will enhance your HP product experience.Related HP Care Pack Services that will enhance your HP product experience.Related HP Care Pack Services that will enhance your HP product experience.Related HP Care Pack Services that will enhance your HP product experience.

3-Year HP Proactive 243-Year HP Proactive 243-Year HP Proactive 243-Year HP Proactive 24

As an alternative to our recommended support level, for customers who want enhanced operationaleffectiveness and proactive problem identification:

HP Proactive 24 Service (P24) integrates hardware and software support to help you improve the stabilityand operational effectiveness of your IT environment. An HP Account Manager acts as your primarypoint of contact to ensure that HP meets your support needseffectively.

P24 provides the maximum value when multiple technologies in the environment (e.g. servers, storage,SAN and the network), are all covered. It provides an environment-wide view and consistent support ofall of these components which affect stability of your key applications.

Choose P24 when you want to:

enhance operational effectiveness with proactive problem identification and recommendationsfrom HPpartner with technical experts who help coordinate support, provide hands-on assistance, andshare knowledge with your staffrapidly access support and expertise spanning your environmentobtain personalized services tailored to your business environment and critical success factorsanticipate necessary change - and execute it correctly the first timeefficiently manage infrastructure resources to meet your performance objectives

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HP Mission Critical Enhancement for SAPHP Mission Critical Enhancement for SAPHP Mission Critical Enhancement for SAPHP Mission Critical Enhancement for SAP



For customers who want to proactively address performance and availability issues in SAP environments:SAP solutions are increasingly critical for delivering the superior service levels today's internal andexternal customers demand. That means you need to keep your SAP applications available 24x7. Youneed to optimize SAP performance and security. You need to implement both business-driven and IT-driven change rapidly - without putting SAP-related operations at risk. And you need to recover in ahurry whenever problems occur.

HP can help you realize these vital objectives through:

Mission critical and proactive services expressly enhanced for SAP environments and readilytailorable to your specific needsProactive problem prevention and rapid problem resolution from onsite and offsite experts with in-depth knowledge of your SAP environment's hardware and softwareA unique joint support approach, with HP and SAP professionals joining forces to provide alignedservice concepts and coordinated execution plans

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Available HP Care PackAvailable HP Care PackAvailable HP Care PackAvailable HP Care PackServicesServicesServicesServices

HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage.HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage.HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage.HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage.Your storage is evolving. Get scalable support that evolves with it. HP Care Pack Services is an easy-to-buy, easy-to-use portfolio of packaged services covering your lifecycle needs. You can rely on our highlyskilled, HP certified professionals to offer a breadth of expertise across leading storage technologies, andwork side by side with you for optimal results. Partner with HP Technology Services to boost availabilityand avoid costly downtime by mitigating technology-related business risks. To help take the worry out ofdeploying, supporting and managing your storage technologies, we've designed a portfolio of serviceoptions that are as flexible, scalable and affordable as our storage.

Protect your business beyond the warrantyProtect your business beyond the warrantyProtect your business beyond the warrantyProtect your business beyond the warrantyStandard warranty protects against product defects and some causes of downtime. HP Care PackServices helps you proactively guard against unplanned downtime which can reduce your productivityand profitability. By using a standard approach to warranty uplifts, such as HP Care Pack Services,customers can be certain of consistency of operations for both mission-critical and standard businesscomputing.

Extending warranties with HP Care Pack ServicesExtending warranties with HP Care Pack ServicesExtending warranties with HP Care Pack ServicesExtending warranties with HP Care Pack ServicesThe key to normalizing the warranty of combined solutions-is making service uplift simple: HP Care PackServices. This portfolio of predefined packages, extending across the entire IT lifecycle, offeringconsulting, education, technical support, optimization, risk assessment, and more. It's entirely flexibleallowing customers to extend the cover to the precise level of support required. Customer's standardhardware warranty, for example, can be upgraded to next-business-day response, to same-daycoverage, or even to a committed six-hour call-to-repair service available 24 hours every day of theweek.

Provide consistent, predictable levels of support across your entire department or businessProvide consistent, predictable levels of support across your entire department or businessProvide consistent, predictable levels of support across your entire department or businessProvide consistent, predictable levels of support across your entire department or businessGive you direct access to proven technical and problem-solving expertiseOffer a choice of response-time and repair-time commitmentsAre available whenever and wherever you do business

For many products, post-warranty HP Care Pack Services are available when your original warranty hasexpired. Choose the support levels that meet your business requirements, from basic to mission-critical.In the new world of business technology, when your technology has to work for your business to work,



who can you trust to make your technology work? HP Technology Services, the trusted businesstechnology experts who manage your technology in action, because when technology works, businessworks. http://www.hp.com/hps/storage

NOTE:NOTE:NOTE:NOTE: Care Pack Services availability may vary by product and country.

eSupporteSupporteSupporteSupport HP eSupport is a portfolio of technology-based services that assist you with managing your businessenvironment - from the desktop to the data center.

Support PortalThe HP support portal provides one-stop access to the information, tools and services you need tomanage the daily operations of your IT environment.

Features include:

Access to self-solve tools (including search technical knowledge base)Efficient logging and tracking of support casesCollaboration with other business and IT professionalsDownload of patches and driversAccess to diagnostic toolsProactive notification of relevant information

Access to certain features of the support portal requires an HP service agreement. To access the supportportal, visit http://www.hp.com/support

Customer TechnicalCustomer TechnicalCustomer TechnicalCustomer TechnicalTrainingTrainingTrainingTraining

Consider education as an integral part of your strategy to get the best return on investment for your HPstorage solution. HP offers a variety of training courses on storage software, networking, archiving anddisk storage systems. Our classes are available in many delivery modalities from traditional instructor-ledcourses at one of our 80 training centers worldwide to on-site training customized to your needs oronline. www.hp.com/learn/storage

HP Services AwardHP Services AwardHP Services AwardHP Services Award HP Services continues to be recognized for service and support excellence by customers, partners,industry organizations and publications around the world. Recent honors and award reflect our servicesteam's dedications, technical expertise, professionalism and uncompromising commitment to customersatisfaction. For a list of all our awards, please visit:http://h20129.ww2.hp.com/services/cache/77318-0-0-225-121.html

Additional ServicesAdditional ServicesAdditional ServicesAdditional ServicesInformationInformationInformationInformation

For more information about HP Care Pack Services for Storage, please visit:http://www.hp.com/hps/storage

If you have specific questions, contact your local HP representative. Contact information for arepresentative in your area can be found at "Contact HP" http://www.hp.com



Copyright 2011 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorialerrors or omissions contained herein.



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