hpit separation survivalguide v2.7 aug19

HPIT Separation Survival Guide Updated as of 13/8/2015

HPIT /Separation Survival Guide

To help you be ready for IT separation services, we will giveyou important updates as soon as we can in this separationsurvival guide of myITsupport. The information here will helpyou to ensure the separation is as seamless as possiblewhen it comes to your supported IT services.

ContentsHPI and HPE COE Images..........................................................................................................................4

HPE........................................................................................................................................................4

HPI.........................................................................................................................................................4

HPI user and computer accounts..............................................................................................................4

Dilbert links and looking for migrated mailboxes..................................................................................4

Check migration date in ATM.................................................................................................................4

Password Sync.......................................................................................................................................5

Logon with email address......................................................................................................................8

HPI Computer names.............................................................................................................................9

Power UP the New HP...............................................................................................................................9

Power Up not taking username and password (unverified)...................................................................9

MS Office 2013 prerequisite failing........................................................................................................9

Trigger manual HPI migration - Power Up the New HP (magic wand)...................................................9

User isn’t prompted to migrate (but has the widget). The tool was updated to look for updates every minute instead of two hours................................................................................................................10

Process to install 100% loop................................................................................................................11

The Collecting Data and Settings step prompts to reboot and try again.............................................11

Check for unknown errors....................................................................................................................11

The Restoring Data and Settings step fails with error 29....................................................................11

Restoring Settings phase is taking too long........................................................................................11

The process logs in as HPIMIGRATE.....................................................................................................11

Error code 38.......................................................................................................................................12

Migration not required.........................................................................................................................12

Error code 1.........................................................................................................................................12

Error Code 13......................................................................................................................................13

Unknown error.....................................................................................................................................13

Error code 3.........................................................................................................................................13

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Useful links:HPI Migration instructions

HPE Migration Instructions

HP IT Separation

myITsupport

https://myitsupport.hp.com/myITsupport/ITSHome

https://myitsupport.hp.com/myITsupport/ITSHome

https://myitsupport.hp.com/myITsupport/ITSInfo?ArticleNumber=000002498

http://ent132.sharepoint.hp.com/teams/ServiceCenter/ProcessAZ/Wiki%20Pages/HPE%20Migration%20Process.aspx

http://ent132.sharepoint.hp.com/teams/ServiceCenter/ProcessAZ/Wiki%20Pages/HPI%20Migration%20Process.aspx


Error code 9\User is not an admin.......................................................................................................13

No data is restored after migration complete......................................................................................13

Enable WSUS.......................................................................................................................................14

Computer not connecting to HPI wireless............................................................................................14

WSUS Office 2013 Service Pack 1 upgrade.........................................................................................16

Office 2013 SP1 is not installed error message...................................................................................19

Migration looping at same step after restart.......................................................................................19

Outlook and Exchange............................................................................................................................20

Outlook constantly prompting for credentials (pre migration)............................................................20

Outlook constantly prompting for credentials (post migration)...........................................................20

Outlook not connecting / Outlook Cannot open the set of folders.......................................................20

Outlook credentials would not stop asking for credentials..................................................................20

Outlook OST issues..............................................................................................................................21

Additional Mailboxes not working........................................................................................................21

Accessing Service Account Mailbox and CEID Mailbox:.......................................................................23

Access Process mailboxes (HP Inc. Only):............................................................................................23

Access Process mailboxes (HPE Only):................................................................................................23

Process to migrate your process mailbox to your new company:.......................................................23

Video from WarRoom solving some of the cases:................................................................................23

Not able to send emails to themselves................................................................................................23

Missing Conference Rooms after migration.........................................................................................23

Change Mailbox Name.........................................................................................................................24

Microsoft Lync and Skype for Business...................................................................................................25

Lync not connecting............................................................................................................................25

SharePoint..............................................................................................................................................25

Access Denied.....................................................................................................................................25

Non COE Machines..................................................................................................................................25

Outlook configuration..........................................................................................................................25

Create Admin profile and give admin Rights.......................................................................................25

Join Non COE computer to domain......................................................................................................27

Business Apps.........................................................................................................................................27

SAP System Set up..............................................................................................................................27

Users can't access HPSM or other key applications.............................................................................33

SR-DASH (OPT)....................................................................................................................................33

Remote Access.......................................................................................................................................37

Users can't access SSL gateway to support customers.......................................................................37

ERROR “KEY NOT VALID FOR USE IN SPECIFIED STATE”....................................................................37

Unable to connect to the VPN “Gateway issue”..................................................................................37

My Virtual Digital Badge is not working or my migration hung on Renewing Certificates or user still has active key in the side of the PC.....................................................................................................37

Remote access not working.................................................................................................................39

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Cellphone &MMS.....................................................................................................................................40

MMS.....................................................................................................................................................40

Iphone..................................................................................................................................................40

Android................................................................................................................................................40

Wireless not connecting to HP wireless after Migration.......................................................................40

Virtual digital badge enrollment error SYSTEMDB.............................................................................41

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HPI and HPE COE Images

Images still in testing mode

HPE\\c0005882.extranet.hp.com\HPE-Images$

HPI \\c0005883.extranet.hp.com\HPI-Images$

HPI user and computer accounts

Dilbert links and looking for migrated mailboxesHPQ Dilbert: https://directory.hp.com/dilbert/ HPI Dilbert: https://g1t6002g.austin.hp.com/dilbert/

In HPQ Dilbert if you see homeMDB pointing to an Exchange server, then mailbox has not migratedIn HPQ Dilbert if you see targetAddress = [email protected], then mailbox has migrated

In HPI Dilbert if you see targetAddress = [email protected], then the mailbox has not migratedIn HPQ Dilbert if you see targetAddress = [email protected], then mailbox has migrated

Check migration date in ATM

I have not got the pop up message but my colleague has Check ATM schedule status Transaction Type – Unscheduled Transaction date – MMM dd 2105

If the Transaction date is a future date communicate THE DATE to the user. Send them on their way (Please remember to login when prompted using your USER@HP>COM email.

If Transaction date is today or yesterday Run maint Kill Migdetect exe Go to Maint tool dir

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mailto:[email protected]



https://g1t6002g.austin.hp.com/dilbert/

https://directory.hp.com/dilbert/


C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\HPQ_MIGRATION_TOOL_EN and check log review status Run Migdetect.exe If it fails to start raise query to Migration engineer 3. Send log file.

Password SyncProceed to guide the user to reset and resync the HPI password. HPI and HPQ passwords should be the same. myITservices form: Set Password and Enable HPI Primary Accounts

1. Ctrl+alt+del

2. Change password

5

http://propel-pro.houston.hp.com/propel/CMP_HP/Form/FormContainer?catalogItemId=d4958e09-1b45-439d-b065-6b584395e0bd


3. Type the password in the “old password”

4. Do not type anything in the new password box.

5. Hit the arrow

6. Repeat steps 1 and 2

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7. Change the user from Americas\”User” to AUTH.HPICORP,net\”User”

8. Do not type anything in the new password box

9. Click the arrow

10. If message returned is:

a. “Unable to update the password. The value provided for the new password does not meet the length, complexity, or history requirements of the domain”

The password tested is correct and is being seeing in the domain.

b. If the error for one of the accounts is “password is incorrect” the accounts are not synched, change the AUTH pw to match HPQ using ctrl+alt+del and changing users.

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Logon with email addressIf the user is experiencing problems with migration tool or with password issues, make the user to log in to the computer with the email address.

1. Log off

2. Click switch user

3. Select Other User

4. Type email address and password

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HPI Computer namesComputer names have to be unique, the same computer name cannot coexist in HPQ and HPI. If an HPQ computer name is needed under the HPI environment delete it first from Computer accounts in ATM.

Power UP the New HP

Next you will find the solutions to the identified issues from the last myIT events related to error and unexpected behaviors from the Power Up the New HP migration tool for HPI employees.

Power Up not taking username and password (unverified)David Nutt - The tool will not accept the user’s email address and password. In some cases, a password reset worked but I think some of these are related to the 2711 error I’ve reported through Robert where it’s impossible to join or unjoin a machine to/from a domain, and suggests to me the PC has a local issue with its domain membership/configuration. We don’t have a fix or a workaround for this yet, so the choices I gave users last week were to either wait to see if we get a fix if they’re not in a rush to migrate, or reimage their PC with the HPI image if they want to get migrated while we’re there.

MS Office 2013 prerequisite failingWe saw systems that had accepted the SP1 update from COE but were not actually running SP1.

1. Uninstall MS Office 2013 and previous versions from Self-Service Application Manager (including MSO Project, Visio, Lync, Office Communicator).

2. Run > maint.exe and wait for Self-Service Application manager finishes to update.

3. Execute MSO 2013 Uninstaller

4. If there were 2010 versions of MS Office products, please execute the corresponding uninstaller:

a. MSO 2010 Uninstaller for Windows 7

b. MSO 2010 Uninstaller for Windows 8

5. Reboot computer.

6. Run > maint.exe and wait for Self-Service Application manager finishes to update.

7. Install Office 2013 SP1 from Self-Service Application Manager.

Trigger manual HPI migration - Power Up the New HP (magic wand)This process is when mailbox has migrated and want to trigger pc migration immediately.

1. At HP site connect via LAN // Remote make sure VPN is successfully established.

2. Check ATM for Mailbox move complete. AD User Account Transaction Type: "MailboxMoved". if this is not done they are not triggered to migrate. Stop.

3. Do a: Start – Run – Maint

4. Click this link http://myitpc-dev.corp.hp.com/tools/migrate.exe (only available via vpn, corporate network)

5. Click Run

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http://myitpc-dev.corp.hp.com/tools/migrate.exe

http://go.microsoft.com/?linkid=9824112




6. Open Task Manager

7. Kill MigDetect.exe process if present

8. Kill Desktop.migration.main.exe if present

9. Run C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\HPQ_MIGRATION_TOOL_EN\MigDetect.exe

10. Wait for popup

11. Click on ‘Migrate Me’

12. Done. Run Process

User isn’t prompted to migrate (but has the widget). The tool was updated to look for updates every minute instead of two hours

We saw some cases where the widget doesn’t appear to be able to figure out who the user is so defaults to the 1440 min checking frequency and never gets the true flag. In these cases, force them through the migration using the following steps:

1. Most common cause is because the tool hasn’t received the flag to start the migration, this needs to be verified first

2. Check if the mailbox has the “MailboxMoved” status in ATM

3. Navigate to C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\HPQ_MIGRATION_TOOL_EN\Log

4. Open the MigDetect.log and navigate the most recent date and look for:

<MigrationDetection>

<MigrateUser>

<MigrateEnabled>False</MigrateEnabled>

<MigrateTo>Not Found</MigrateTo>

<CheckInterval>Not Found</CheckInterval>

<CheckIntervalBoost>60</CheckIntervalBoost>

<HPIMailCheckInterval>Not Found</HPIMailCheckInterval>

<PostponeDeadline>2015-07-23</PostponeDeadline>

<DeadlineDate>2015-10-16</DeadlineDate>

</MigrateUser>

</MigrationDetection>

5. If the user has the False status as stated above the tool will not run. Ask the use to wait 24 hours that is the time ATM takes to update.

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6. If is true run “maint.exe”

7. Run “C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\HPQ_MIGRATION_TOOL_EN\ MigDetect.exe”

8. As last resort follow the next step:

9. Download the migration tool to somewhere like c:\temp from http://wupdates.houston.hp.com/content/migtool.wim

10. Create a folder called C:\Powerup

11. Run “C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\HPQ_MIGRATION_TOOL_EN\imagex.exe” /apply c:\temp\migtool.wim 1 C:\Powerup

12. Run C:\Powerup\launch.vbs (this puts the shortcut on the desktop and runs the tool)

Process to install 100% loop

1. Open task manager, look for the process “imagex.exe” and kill it by clicking on “end process”

2. Go to “C:\powerup\migtool.wim” and move the “migtool.wim” file to “c:\temp”

3. Go back to the Powerup folder located in “C:\powerup”, open the folder, select all the files

inside folder and delete them by pressing shift + Delete on your keyboard.

4. Run CMD (command prompt) as an administrator.

5. Copy and paste the following path into the CMD and hit Enter “cd C:\Program Files (x86)\

Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\HPQ_MIGRATION_TOOL_EN”

6. Add “Imagex /apply c:\temp\migtool.wim 1 c:\powerup” to the result in the CMD and hit

Enter.

7. Close the command prompt and run “launch.vbs” from the Powerup folder.

The Collecting Data and Settings step prompts to reboot and try again. It does this if it encounters a locked file that it couldn’t unlock. In some cases, the reboot works, in others it fails with an unknown error. The unknown error is caused by the c:\migdata folder not being able to be removed.

1. Reboot computer.

2. Delete c:\migdata folder.

3. Tool can run ok now.

Check for unknown errors

You could also check c:\powerup\scripts\usmt\amd64\scanstate.log for details of exactly what is causing the issue if you run into other weirdness.

The Restoring Data and Settings step fails with error 29.

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http://wupdates.houston.hp.com/content/migtool.wim


This appears to happen when the tool runs multiple times in the same session for some reason. If you see the error 29 screen drag the window across and you’ll probably see a second window behind it waiting at the logoff prompt. This is the window that’s actually at the right step, so you can ignore the error 29 window and interact with the other one. I’ve reported this to the dev team and am waiting for a fix.

Restoring Settings phase is taking too long.Some users get impatient waiting for the restoring settings phase to complete and think it’s hung. They need to be patient, especially if they have older disks and a lot of files to migrate. I generally saw the disk working very hard at this point but they did all get through it, although some took an hour or more.

The process logs in as HPIMIGRATELogin screen shows HPIMIGRATE (The password for this is the user’s HPI domain password) and then displays a screen saying the user has already migrated and no more action is required. If you see this:

1. Close the tool.

2. START > RUN: lusrmgr.msc

3. Go to the Groups folder

4. Double-click on Administrators group.

5. Remove user’s HPI domain account and press OK.

6. Run the tool again using the desktop shortcut.

This triggers it to re-run step 3 and gets it moving again.

Error code 38Unable to move data from the Americas profile to auth.

1. Go to C:\Users

2. Move user contents from HPQ username profile to HPI username profile

Migration not required1. Check if the user is logged in the HPIMIGRATE user

2. Close the Migration tool

3. Go to Local Users and Groups

4. Check if the user has admin rights

5. If it does, remove the admin rights

6. Re-run the tool

7. If error persist re add the admin rights

8. Re-run the tool

Error code 1

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1. Go to C:\PowerUp\tasks\step1\6000

2. Open the file named “task.xml” with notepad

3. Look for the line “<errorcode>1</errorcode>

<errormsg>OneDrive installation failed, please see the log file.</errormsg>

<sendtodesktop>Y</sendtodesktop>”

4. Change the highlighted from Y to N

5. Go to C:\Program Files (x86)\Hewlett-Packard\PC COE 3\OV CMS\Lib\cache\

HPQ_MIGRATION_TOOL_EN\Scripts

6. From start/run type “maint.exe” (no quotes) and hit enter

7. Execute PowerUp again.

8. After the migration process finished one drive may not be installed if is not installed continue

with this steps:

9. Go to C:\PowerUp\tasks\step1\6000\sources

10. Install both x86 executables:

a. csi2013-kb3054797-fullfile-x86-glb.exe

b. groove2013-kb3054825-fullfile-x86-glb.exe

11. create a shortcut to desktop of “GuideOneDriveApp.exe”

Error Code 13

1. Delete computer name from HPQ environment (ATM)

2. Create the same computer name in HPI environment using ATM

3. Delete the password and computer name value from c:\powerup\data\details_tmp.xml

do not delete the whole line! Just the value.

Run the tool again.

Unknown error

We have seen this error when the user has a big amount of PST files. The tool tries to copy the PST

files and triggers the error because of the long time waiting or the lack of space.

1. move the PST folder to C drive,

2. run the tool

3. Move PST folder back to AUTH user folder.

4. If the Folder is no the in C anymore look for it in c:\powerup\data folder

Error code 3

1. Go to the powerup folder. 2. Tasks.

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3. Step 1.4. Folder 8000.5. Do right click on “captureapps.vsb” and select edit.6. Go to the line “cmdUSMT = “ c:\migstore\apps /o /localonly” and put “ /VSC” right after “/o” so it should look this way “cmdUSMT = “ c:\migstore\apps /o /VSC /localonly”7. Save and exit.8. Restart migration.

Error code 9\User is not an adminThis will most likely happen when the user is not part of the admin group. Check the administrator group to see if it has their AUTH\username. If it does not, you will need to login as the HPIMigrate user to add them to the admin group. However, if they didn’t finish the last step of when the tool is logged in as the HPIMigrate user, it will run automatically and will add the user to the admin group. To login as HPIMigrate, select ‘switch user’ then choose other user. You will see a link at the bottom on ‘how to login to other domain’. From there, you can find out what the computer name is. Login user will be: computernane\hpimigrate and the password will be their HPI password.

No data is restored after migration completeThis will also happen, like with error code 9, if the process didn’t finish when the tool was logged in as HPIMigrate. Check to see if the user is an admin, if they are not, see error code 9 to add the user to the admin group. If they are an admin on the pc, you can either login as HPIMigrate and the tool should migrate the data. You can also manually move the data from their old user profile to their new user profile. The new user profile will the AUTH.username.

Enable WSUS1. Check if WSUS is running, there are two ways:

a) Go to control panel> systems and security> windows update**If you get this screen shot then the device is WSUS enabled: it has to say “Managed by your system administrator”

a. Go to HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\WUServer the value must be 1

b.

Computer not connecting to HPI wireless

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1. Check if the computer has a valid machine certificate

a. Run: mmc

b. Click File, Add/remove Snap-ins

c. Add certificates

d. Select ” Computer accounts”, click next

e. Select “Local Computer” click finish

f. Click ok and check machine certificate

g.

h. Run “gpupdate /force

i. try to connect to the wireless

j. if not remove machine certificate and proceed to step 2

2. Machine certificate not present

a. Log on as HPADMIN

b. Take the computer to a workgroup

c. Reboot

d. Rejoin the computer to the “auth.hpicorp.net” domain

e. Run “gpupdate /force”

f. Check if the machine certificate is present. If not proceed to step 3

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3. Create a Manual Machine Certificate

a. Run step 1

b. Right click on the left box

c. Select “All Tasks”

d. “Request new Certificate”

e. Click next

f. Select the first option and select next

g. Check the computer name box

h. Click enroll

WSUS Office 2013 Service Pack 1 upgrade.Step1: Go to control panel> systems and security> windows update**If you get this screen shot then the device is WSUS enabled:

Step 2: In the Windows Update applet select Check for updates.

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Step 3: Confirm you see updates available for install then install all updates. (Yellow icon!)**For migration purposes the below shot has the SP1 highlighted. It is possible to only select this update and leave out the others for convenience. Simply view the updates available under the Icon

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Then select/deselect the required ones only- ie SP1 as above.

Step 4: Confirm the content downloads and installs without error. Do this by checking the Windows Update applet response or if only some updates installed ie SP1 go to View update history and look for todays dated updates. Here’s an example of success (Green Icon !!):

Click the View Update history link to check the applied update is the one you are looking for!

Here’s an example of a failed installed of updates (Red Icon!) Try again and again until you get the required update if it fails.

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Office 2013 SP1 is not installed error message1. Go to control panel look for MS office pack and look the version should be 15.0.4569.1506

2. If there is an inferior version run this script to enable WSUS and update office

3. If Office still not updated proceed to uninstall it and reinstall the package from COE Self Service manager

4. If the version in step 1 is installed follow the next steps

5. go to “C:\PowerUp” and right click on “DesktopMigration.Main.exe.config” select open with notepad.exe, look for the following line.“”If the number after “Office 2013 SP1:” is greater to 15 you have to change it to 15 or 14.

6. Save changes and Exit.

7. Restart the migration.

Migration looping at same step after restartProceed to guide the user to reset and resync the HPI password. HPI and HPQ passwords should be the same. myITservices form: Set Password and Enable HPI Primary Accounts

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Go to Password Sync instructions on HPI user and computer accounts category within this document.

Outlook and Exchange

Outlook constantly prompting for credentials (pre migration)When receiving this scenario please DO NOT remove outlook profile from the computer.

1. Validate user will be migrating to HPI.

2. Validate if user mailbox was migrated by going to ATM. Account type will display “Mailbox Moved” and targetaddress will show “[email protected]”.

3.

4. If moved please guide users to enable their HPI credentials by following the instruction on the attached email or clicking here “Enable your HP Inc. account and set your initial password” (HPI and HPQ password should be the same).

5. Reboot computer.

6. Then to use the HPI credentials on Outlook “email address” or “AUTH\username” plus password. (NOTE: Outlook might ask for password at least 3).

7. Outlook will connect and after a couple of minutes it will prompt to restart. Proceed to restart outlook now user will be configured on Office365.

8. Users will later receive a prompt “Power Up the New HP”, if not please START > RUN > MAINT. Or follow Trigger manual migration steps within this document.

Outlook constantly prompting for credentials (post migration)Proceed to guide the user to reset and enable the HPI account password. HPI and HPQ passwords should be the same. myITservices form: Set Password and Enable HPI Primary Accounts

1. Use HPI credentials to login to outlook

a. Primary login method should be using the @hp.com email address.

b. If above fails, try AUTH\username

If the user still seeing the prompts:

2. Logon to the computer using email and password

3. Check the Reg key “"ExcludeHttpRedirect" is in “0” located in HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\AutoDiscover.

Outlook not connecting / Outlook Cannot open the set of foldersFirst identify if mailbox is currently being migrated. By checking ATM status, if is “Migration in progress” please ask the user to wait until migration complete, check back ATM. Afterwards you can follow pre or post migration steps from above.

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Outlook credentials would not stop asking for credentialsHere is a manual fix that will help with some people if: Their mailbox has migrated to HPI Office365 Exchange online Their Outlook is constantly prompting for credentials and will not connect A new Outlook profile cannot be created

The VAST majority of people are fixed by making really sure they have the same passwords in HPQ and HPI, but if that still doesn’t work, the attached .REG file can be put anywhere on the hard disk, and then double-click to apply. No reboot is necessary, but completely shut down Outlook and Lync and restart.

This .reg file can be applied after the mailbox migrates to HPI. It doesn’t matter if the PC has migrated yet or not.

These registry keys are applied by 3 PC COE processes and should already be there, but in a few cases, they are not. The .REG file can be applied without any danger – it will not break anyone.

Outlook OST issuesProceed to guide the user to reset and enable the HPI account password. HPI and HPQ passwords should be the same. myITservices form: Set Password and Enable HPI Primary Accounts

1. Make sure both HPI and HPQ passwords are the same if not log on with the old password (HPQ password).

2. Create new outlook profile

Additional Mailboxes not workingAfter migrating your mailbox to O365 additional mailboxes can no longer be open on the same outlook profile for your primary account mailbox, please create additional mailbox as separate outlook profile.

Two options:

a. You can use these instructions for your additional mailbox: Create a New profile for your Process Mailbox.

b. Open outlook

c. Click file

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https://myitsupport.hp.com/myITsupport/ITSArticle?ArticleNumber=000002070&ArticleType=IT_Article__kav

https://myitsupport.hp.com/myITsupport/ITSArticle?ArticleNumber=000002070&ArticleType=IT_Article__kav



d. Click account settings

e. On the email tab click “New”

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f. Type the name and email address of the mailbox

g. Click next

h. In the authentication prompt have the user to type the personal HP email address and

password

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i. You should see the mailbox in your outlook profile.

Accessing Service Account Mailbox and CEID Mailbox:

https://myitsupport.hp.com/myITsupport/ITSArticle?ArticleNumber=000003927

Access Process mailboxes (HP Inc. Only):


Access Process mailboxes (HPE Only):


Process to migrate your process mailbox to your new company:


Video from WarRoom solving some of the cases:\\lego06.americas.hpqcorp.net\pub2\SeparationStrategyVideos\Process_MB

Not able to send emails to themselvesMake the user wait for 24 hours. Emails from themselves will arrive without problems.

Missing Conference Rooms after migrationPlease ask user to use the cached rooms by searching for “rs”. If user already booked rooms in the past the list will contain those used rooms.

Proper conference rooms list will appear once the Rooms objects get migrated to HPI.

Change Mailbox Name

Hewlett Packard Enterprise employees will get a new email address ending in @hpe.com. You might still see your Outlook profile displaying your old @hp.com email address after you have migrated to Hewlett Packard Enterprise, this is only your Outlook profile name and does not affect any email functionality. If you wish to update your Outlook profile name to display your hpe.com email address, please follow the below process

Indexing WARNING: At this time, we have seen an impact on the Search feature in the Outlook mailbox, after the mailbox name is changed. Search results may not be complete, and could take up to 24-48 hours until this is resolved. Please continue at your own convenience. The HP IT team is working with Microsoft on a fix, and we will remove this message once this has been resolved. Thank you for your patience.

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1. IMPORTANT: Exit out of Lync and Outlook are make sure they are not running in Task Manager before doing the following.

1. Press Alt + Ctrl + Delete2. Select Start Task Manager3. Select Processes tab4. Click on lync.exe and click End Process5. Click on outlook.exe and click End Process

2. On your desktop, click on Start3. Select Control Panel4. In the search bar, enter Mail (32-bit)5. Select Mail (32-bit)6. Click on Email Accounts7. Select the Data Files tab8. Double click on your email address9. On the Mailbox: field, enter your @hpe.com email address10.Click Apply then click OK11.Click Close 12.Click Close13.Open Outlook14.Go to File15.Select Account Settings under the Account Settings dropdown menu16.Click on your email and click on Change...17.Select More Settings...18. In the General tab, ensure your email address is your new hpe.com email address,

if it is not, type it in19.Click Apply then click OK20.Click Next21.Click Finish22.Click Close 23.Open Outlook24.Click File25.Click Options26.Click Search27.Click Indexing Options28.Click Advanced29. Index Settings Tab30.Click Rebuild Index

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Microsoft Lync and Skype for Business

Lync not connecting1. End lync process

2. erase the content from lync folder located in:

a. C:\Users\user\AppData\Local\Microsoft\Office\15.0\Lync

b. C:\Users\user\AppData\Roaming\Microsoft\Office\15.0\Lync

3. Try to log on again

4. If failed reboot the pc

5. If still not working, make sure passwords are synchronized. Go to Password Sync instructions on HPI user and computer accounts category within this document.

SharePoint

Access DeniedGuide user to use HPQ credentials. If password is not taken as username use AMERICAS\username or ASIAPACIFIC\username or EMEA\username.

Learn more atHP IT Separation

Non COE Machines

Outlook configuration Is important to note we don’t have a specific Outlook server for HPI as we do have for HPQ (casar -

ray). HPI uses office 365 and each user has a different GUID HEX address. Outlook needs to auto populate the information

If is not doing it run this Reg Key. If a server is necessary type outlook.office365.com

Create Admin profile and give admin Rights9. Right click computer

10. Manage

11. Local Users and Groups

12. Open Users folder

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https://myitsupport.hp.com/myITsupport/ITSInfo?ArticleNumber=000002498


13. Right click and select new user

14. Create a new user with the password, we are using HPADMIN and password Computer.1234 as they are no COE or even PCL computers

15. Click Create

Giving Admin rights to the local account

16. Go to Groups folder

17. Open Administrator

18. Click “add” user

19. Type HPadmin

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20. Click locations and select the computer name

21. Click Ok and apply the changes

Join Non COE computer to domain

Business Apps

Did you know there are nearly 1,500 HP systems and applications that will be impacted by separation? If you use business applications (examples include Velocity, BOSS, Lighthouse) you can learn about how you will log in to them after August 1. View the Hewlett Packard Enterprise IT Business Applications Inventory or the HP Inc. IT Business Applications Inventory for User Guides. Follow your standard application support process for any issues you might encounter.

SAP System Set up

Use this process to load and set up any of several SAP systems on your computer.

Summary Verify SAP GUI version is current Request access to SAP System(s). This document includes the systems be-

low.o APO Prophet/Kili (APC) – NA and LA planningo WW BW (B50) - business warehouseo Fusion Americas (R00) – NA planningo GATP (G50) – commercial displays

Load SAP system(s) to log in screen Perform some system security tasks for current users, including:

o User unlocko Password reseto Extend validity dateo Update Access / Roles

Process Steps

29

https://ent302.sharepoint.hp.com/teams/IT-SMO-RM/SitePages/HPI%20User%20Guides.aspx

https://ent302.sharepoint.hp.com/teams/IT-SMO-RM/SitePages/HPE%20User%20Guides.aspx


1. Verify SAP GUI version

Upgrade or load the latest version of the SAP GUI (730 currently)

Verify SAPGUI version Open the SAP GUI icon Select the icon at the top left of the screen

o Select “About SAP Logon” from the menu Verify release = 730

Uninstall older version of SAP GUI

Go to the Start menu (lower left corner of screen) Select Control Panel / Programs and Features Highlight the older SAP GUI version (710 or 720) Right-click and select Uninstall (this will take a few min-

utes)

Delete old program files

Go to C: Program Files (x86) / SAP Delete all contents of the SAP folder

NOTE: be sure to choose the Program Files (x86) folder. There is another folder with a similar name.

Install SAP GUI 730 Go to IDA icon and select Application Self Service

Manager Select “SAP GUI 7.30” and install the application Do the next step before rebooting the PC

Install BEX GUI 3.50 to run older BEX reports Go to IDA icon and select Application Self Service

Manager Select “BEX 3.50 for SAPGUI 7.30” and install the appli-

cation

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Reboot your PC

Verify SAP GUI version Repeat first step in process to verify version 7.30

2. Request access to SAP system(s)

Go to SAP User Access (SAMM Tool) web page:

http://intranet.hp.com/HPIT/WW/SCIT/Ops/Pages/SapAccess_ZUSRV2.aspx

Request access Select “New User Request” Enter your 8-digit employee number and select “Submit” Verify information and select “Continue” Select system for access

o Prophet/Kili (APC) = “Velocity – APO”o WW BW (B50) = “WW – BW”o Fusion Americas (R00) = “FUSIONAMS – R3”o GATP (G50) = “WW GATP – APO”

Select instance for accesso Prophet/Kili (APC) = “APC 300 PRODUCTION”o WW BW (B50) = “B50 007 PRODUCTION”o Fusion Americas (R00) = “R00 007 PRO-

DUCTION”o GATP (G50) = “G50 007 PRODUCTION”

Select “Submit” Select “Select User Group” radio button and select from

the drop down menu o Prophet/Kili (APC) = “ZPN_PSGAC”o WW BW (B50) = “PSG AMS RPTG” or “GATP-

PSG-AMS”o Fusion Americas (R00) = “PSG PLANNING”o GATP (G50) = “GATP-AM-CD” or “GATPAM-

NB-CM” Leave “Requested Valid to date” as is (99991231) Enter reason for request in “Comments” section Select “Submit” button to send access request An email will be sent with login and temporary password

once the request has been approved

3. Load SAP System to your logon screen

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Add the specific SAP systems to your SAP login screen

Adjust SAP log in path Open SAP log in screen Select the icon at the top left of the screen

o Select “Options” from the menu From the left side of the screen, select “SAP Logon Op-

tions” / “Local Configuration Files” For Windows 7, change the “Path of Local Configuration

Files” on the right side to:o C:\Program Files (x86)\SAP\FrontEnd\SAPgui

Select “OK” Close and restart the SAP log in screen

Add the services entries

Select this link: \\g1w0867g\sis_ob_docu In the screen that appears, double-click the “SAPser-

vices.bat” file. A quick program will run that will add the SAP entries to a file on your PC.

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Add the SAP login entries

Open the SAP login screen and select the “New” icon Select “Connection” from the menu Select “User Specified System” and “Next” (if the screen

below appears).

Select Connection Type = “Custom Application Server” Description = enter a name for the system (free text) Application server = select from list below

o Prophet/Kili (APC) = sapapc.sapnet.hp.como WW BW (B50) = sapb50.sapnet.hp.como Fusion Americas (R00) = sapr00.sapnet.hp.-

como GATP (G50) = sapg50.sapnet.hp.com

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Instance number = “00” (zeroes) System ID = select from list below to match server

aboveo Prophet/Kili (APC) = APCo WW BW (B50) = B50o Fusion Americas (R00) = R00o GATP (G50) = G50

SAProuter String = blank Select “Next”

Active Secure Network Communication = blank Select “Next” Select “Finish” The entry should be created in the SAP login screen (ex-

amples below)

Log in to SAP system Double-click on the SAP system to log in Enter user name and password

4. Security tasks for SAP

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Go to SAP User Access (SAMM Tool) web page:


Request access Select “User Maintenance Request” Select system for access

o Prophet/Kili (APC) = “Velocity – APO”o WW BW (B50) = “WW – BW”o Fusion Americas (R00) = “FUSIONAMS – R3”o GATP (G50) = “WW GATP – APO”

Select instance for accesso Prophet/Kili (APC) = “APC 300 PRODUCTION”o WW BW (B50) = “B50 007 PRODUCTION”o Fusion Americas (R00) = “R00 007 PRO-

DUCTION”o GATP (G50) = “G50 007 PRODUCTION”

Select “Submit” Enter your SAP system login and select a radio button

based on the error message you receive when trying to log in

o Password Reset – this will unlock your user id and send you a temporary password by email

o User Unlock – this will unlock your user id so you can log in

o Extend Validity – this will extend the end date for your login id. Leave date as is (99991231) if you are a permanent employee.

o Update Access/Roles – this will add capability to your user. Please work with an approver for this request. The “Comments” and “SU53” sections are only for this request.

Select “Submit” button to send the request

Unable to Log in to SAP BW after Migration

properties for LH1 >Network tab and removed check mark for active secure network and then was able to get into LH1.

Users can't access HPSM or other key applications

HPSM user can use web portal version if client is not working. Wait 24 hours then contact HPSM sup-port team.Other applications sync credentials from 2 to 24 hours. If that does not work have the user contact app support team.

SR-DASH (OPT)ATTENTION : All OPT and CHAT users (SR-DASH users)

35




When you migrate to your hpe.com email address, you MUST take two extra steps to update your SR-Dash (OPT / CHAT) account. Until you take these final steps, you will not be able to use OPT or Chat.

1. Wait until you get the migration notice from the email migration team.2. On your appointed day for migration, follow all the instructions. You will get an updated virtual

digital badge but NOT an updated Class B badge. OPT requires a Class B digital badge.3. Get a new class B digital badge

a. Close out of Internet Explorer if it is open.b. Click on the “MyITSupport” icon in your system tray (blue box that says IT)c. If at ANY time in this process, you are asked to log in – use your email and password –

not a digital badged. Select the “Connect” pulldown at the top of this page and click on the top option “digital

badge”:

e. You will see this screen and you want to pick “enroll for or renew a digital badge”

36


f. Pick the Class B option -

g. Say YES to any pop ups that come up (there are about 3 of them) and use email/pass-word for any login requests.

h. When you get to this screen, you do not need the additional security so you can leave that unchecked and accept at the bottom:

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i. You should get this at the end:

4. After you’ve completed the migration and gotten the new Class B digital badge, go to the follow-ing site to update your SR-Dash account: http://virtualsupport.rose.hp.com/emailmigration/

Enter your hp.com email and then your new hpe.com email in the form. Be VERY careful, this form will not error check you. Double or triple check the entry of your old and new email addresses before hitting “update account email”.

You will receive an email confirmation at both old and new email addresses. 5. Make sure that if OPT (SR-Dash/Chat) was open, you exit and close any screens6. Open SR-Dash and unselect “remember me”7. In the next screen, you may see one or several digital badges. If you have a choice, you may

need to use trial and error to try each and see which one is the correct one. You’ll know you picked right when your login proceeds and OPT (or Chat) comes up.

8. Now you should be complete and able to log into OPT or Chat to continue work.

******************IF you make a mistake or typo in one of your email addresses, read on for how to fix that.

1. If you didn’t enter your OLD hp.com email correctly: You will receive an error if there is no user account under that email. SR-Dash will not be able to update your account and you simply need to try the form again.

2. If you didn’t enter your NEW hpe.com email correctly: You will have changed your OPT or Chat account to the wrong email.

a. Look in your inbox to find the confirmation email. You will get it because your hp.com email will be working and forwarding to you.

b. Check the exact email you entered in the “New hpe.com email” box.c. Return to the SR-Dash account email update form. d. Enter the hpe.com email that you’ve looked up in step 2 into the “Prior hp.com Email”

box.e. Enter your correct hpe.com email into the “New hpe.com Email” and hit “Update Ac-

count Email”

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http://virtualsupport.rose.hp.com/emailmigration/


3. If you continue have problems, please contact the BLAST team for assistance.

Remote Access

Users can't access SSL gateway to support customersSsL team informed us that there is a 24 hour period to sync logins for HPE users.Try a different gateway EMEA, Sydney, Singapore or wait

ERROR “KEY NOT VALID FOR USE IN SPECIFIED STATE”

the same error appears if you try to install it manually. I found a fix in Microsoft, it works in both environments, win 8 and win 7.

Method 1:This is the fix that has helped many customers fix similar issue.For "Key not valid for use in specified state" errors try moving the folder RSA from C:\Users\<User>\AppData\Roaming\Microsoft\Crypto\RSA to say C:\RSA (just in case there should be a need to restore it) then try installing again. This folder appears to act as a cache and should be rebuilt automatically as required.Method 2:If that does not help, run the System File Checker(SFC) scan and then try download-ing the programs.SFC scan replaces the corrupted system files with the original version of Windows files on the computer.Use the System File Checker tool to troubleshoot missing or corrupted sys-tem files on Windows on Windows 8http://support.microsoft.com/kb/929833/en-usLet us know if it helps. If you have further queries, we will be happy to help.

Unable to connect to the VPN “Gateway issue”

Reinstall remote access from this link https://remoteaccess.hp.com/remoteaccess/hpi/msra.aspx

My Virtual Digital Badge is not working or my migration hung on Renewing Certificates or user still has active key in the side of the PC.

If check in is very busy and a line exists, take 5 users at a time to one engineer to reload VDB. The process is long so an engineer can walk multiple users through the process at the same time. If no line at check in then proceed with following steps Check certificates in Browser

39

https://remoteaccess.hp.com/remoteaccess/hpi/msra.aspx

http://support.microsoft.com/kb/929833/en-us


Delete all Class B certs. There may be many of them. Users can reapply for these later for special ap-plications.Check the cert by clicking on it. Check if it has HPE or HP mail address. HP.com then needs to renew. HPE.com test it on Athp.com portal.

If VDB exists manually renew VDB from myitsupport – Private Class 2 If not successful or no cert exists then apply for new cert - myITsupport

40


If user has message no smart card readerGo to remote access.hp.com Login with users HPE.com email and NT passwordLoad VDB driver from site bottom left

On Pop up screen - Click on link to install new VDB

Remote access not working

1. Run maint2. Check Pulse and DA from IDA

41


3. Install latest client from pccoe4. Test on Hpinternet or hpguest

Cellphone &MMS

MMSTurn off Wireless before any configuration

Iphone

Email: [email protected]: outlook.office365.comDomain: [email protected] or Auh.hpicorp.net

AndroidOn android we have seen many options or configuration in the domain field in order to authenticate.

Email: [email protected]: outlook.office365.comOption1: Domain: [email protected]: Domain: leave it as blank Option3: Domain: AUTH\usernameOption4: Domain: AUTH\[email protected]: [email protected]

Wireless not connecting to HP wireless after Migration

My wireless no longer works on my phone after I migrated to HPE.com1. Logging to HPinternet. Using xxxxx.hpe.com and employee id2. If this fails notify Jeff Sprankle that users are failing on site xyz. He need to fix server credentials.

42







Virtual digital badge enrollment error SYSTEMDB.

Note: For HPE enrollment use ‘@hpe.com’ and for HP Inc use ‘@hp.com’, during enrollment click on buttons only once and wait for the IE, pages to respond.

1. Close all IE windows, clear temporary files from ‘temp’ ‘%temp%’ and ‘prefetch’. Goto control panel and open internet options ‘delete files’ from General folder, go to Advanced tab then ‘re-set’. IF the problem persists proceed with the next step.

2. Close all IE windows, launch device manager from control panel, uninstall the both VSC for SMARTCARD DB and HP IT VSC for Win 7, only HP IT VSC for Win 8. Reboot the pc and install the Driver for win 7 and continue with enrolment.

3. Check for Certificates on IE, if there are previous Virtual Digital badges, delete and enroll again.

Win 7:

Win 8:

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hpit separation survivalguide v2.7 aug19

Documents

access process mailboxes

separation services

coe computer

hpi c0005883

hpi wireless14wsus office

required12error code

hpimigrate11error code

access hpsm