hr bdm conversation by microsoft
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Presentation of Microsoft HR BDM ConversationTRANSCRIPT
Reimagining Human Resources
Name, TitleDate
A global and diverse team that embodies what is unique about Microsoft and is accountable for maximizing the value of our people asset to drive business success.
HR Mission Statement
HR Approach
1500 people worldwide, diversity of experience
COE/Line model, in place for 5+ years
Line (customer facing) teams include HR business partners, staffing, OD and admin resources
COEs (centers of excellence)
Shared Services within Global HR Operations
• Compensation, Benefits & Performance Management• Diversity• Talent & Org Capabilities (T&OC)• HR Business Insights• Global HR Operations
4
At Microsoft, we know that great people drive our business successSo we strive to create an environment where employees feel empowered and inspired
CultureDefined and vibrant culture identified by high level of engagement by employees, flexibility, and an inclusive work environment
TalentGlobal and diverse workforce that supports the expanding needs of our businesses
LeadershipLeaders who define and drive the next generation of opportunity for the company
ManagementManagers who deliver on our people and business agenda
Fortune’s 100 Best Companies 2013
Best Workplace in Europe 2012
World's Best Multinational Workplaces
2012
Best Large Company in Ireland 2012
India’s Most Attractive Employer 2013
Great Place to Work Austria 2012
Top 50 Employers for 2012 Equal
Opportunity Magazine
Top 3 Best Corporate Citizens for 2012
Corporate Responsibility Magazine
Reimagining the world of workMicrosoft’s story
Globalization, technological advancements, and the expectations of younger generations are driving achange in how we work.
Microsoft offices around the world started testing new ways of working—founded on the three pillars of people, place, and technology.
Results:• Sales in the Netherlands office
increased by 51%.• Space footprint and associated
costs were reduced in Australia by 25%.
6
The Microsoft Story: The Future World of WorkActivity Based Working
Transformation TrendsHR plays a more strategic role in business performance.
Competition for talent drives a more analytical approach.
Globalization requires a more innovative approach to HR.
Employee collaboration becomes even more critical to corporate effectiveness.
Multi-generational workforce demands more flexible workstyles.
... to build modern HR at Microsoft
Driving the business of the businessHow we think about HR
…to reliably influence these
These must be engaged…
Sustainable growth
Loyal customer
s
Great hires
Great company
Great job
Greatleaders
Great managers
Real profit
increase
Great employee
s
“HR should respect its heritage, but shape a future.”Source: The RBL Group, 2012 HR Competency
Model
SocialMobility Data
Cloud, Apps, Devices
Transformational trends
Today’s trends have changed the way in which everyone, including HR
professionals, think and do their work
10
Embrace innovation• Make workplace
innovation “business as usual”
Unlock HR potential for business impact• Tie talent
strategies to corporate strategies
• Translate workforce data into insight business leaders can act on
• Optimize your human capital investments
Build a modern corporate culture• Increase
productivity with self-service portal
• Give employees skills they need to compete
• Modernize your communications to improve reach
Building a Modern HR with Microsoft Solutions
“HR should sit at the table … helping the business leaders do things that will help their companies be successful.”
David Ulrich, Forbes
Build a modern corporate culture
• Increase productivity with self-service portal • Give employees the new skills they need to compete• Modernize your communications to improve reach
Increase productivity with a self-service portal Create smooth and efficient human resources processes that give employees easy to use tools
By using a SharePoint self-service HR portal, employees and managers can view certification, license, and training requirements and renewals assigned to them.
Your industry requires safety and skill-based certifications for a large percentage of your field employees.
Employees increasingly
expect more
integrated digital
interactions with HR.
Traditionally, a lot of time was spent tracking and maintaining the certification status of individual employees. Society for Human Resource
Management, “Future Insights”
How Microsoft Does HR
13
HR Portal Overview
Increase User & HR productivity by providing easy, fast, and reliable access to integrated tasks & information within a unified user experience Company-wide platform to provide Microsoft staff with information on all HR
topics (C&B, career development, local policies, etc.) Based on SharePoint technology Offers information based on users’ roles and location (IC v. manager, HR v.
non-HR, country specific) Displays a mix of Corporate-mandated core content and specific information
that is only visible to employees in certain geographies or legal entities
Vision Statement
Primary store for Managed Content
Integrated Role Based Dashboard
Single Point of entry for all HR tasks
Business Process SharePoint 2013 Integrated with Employee
Signature (e-Sig) Claims based security model
Technology
How Microsoft Does HR
14
HR Portal: Regionalize/Personalized
How Microsoft Does HR
15
LOB Applications & BI
HR Admin/Support
Employees & Managers
Employees, Dependents &
Alumni
LOB Apps MSIT Developed
Other Best of Breed
ERPHR Data
Warehouse & BI MSIT Developed
Windows Azure Hosted
3rd Party Hosted
Other Hosted Apps & Outsourced
Systems
HR Portal HR Content Employee & Manager Self-service Ask HR Portal to HR Apps and external
benefits portal Intranet Search
Benefits Portal Enrollment Plan Information and
Transactions
Single Sign-On from HR Portal
Rationalized architecture Rapid implementation No client footprint
How Microsoft Does HRHR Portal and ERP Integration: Duet Enterprise
SAP NetWeaver
Duet Enterprise SAP Add-on
Duet Enterprise SharePoint Add-on
Clients
Auto - Deplo
y
Give employees the skills they need to compete
Build an inclusive, service-oriented human resources organization that provides learning to a diverse, multi-generational workforce
Traditional classroom and online training has become increasingly less effective and harder to administer.
A unified SharePoint learning management portal can enable flexible distance learning with personalized study plans, learning through search, and on-demand learning.
Globalization has increased the percentage of your employees that are dispersed across multiple geographies, time zones, and languages.
Only 18% of
workforce training
programs raise skills
from “deficient”
to “adequate.
”
Future Work Skills 2020
18
How Microsoft Does HRLearning Management at Microsoft
RoleGuide Customized training
curriculums based on role– Required– Recommended
Click through to register/view training
Connected to Talent Management system
Manager visibility across organization through Field Readiness Index
Role Guide overview
How Microsoft Does HRLearning Management at Microsoft
19
Integrated Learning Management Solution (LMS)
Online Platform for registration, web courses, learning transcript
Connected to Talent Management via Role Guide (SMSG and Fast Start)
Learning Central
20
How Microsoft Does HRLearning Management at Microsoft
Delivering nearly 2 million hours of training per year to 45,000 employees covering a broad range of topics including product and solution readiness, technical, licensing, industry knowledge, compete information, go-to-market readiness and professional skills training
Tailored training/education roadmaps for Microsoft employees based on their role, location, manager, status and many other attributes. Rich search integrated with our LMS and includes an ‘in-experience’ SCORM content player.
Personal Learning Plans
Bring training to where people are by making training discoverable from across the intranet through SharePoint. Unified search across multiple LMSs and other sources with filtering to quickly find the type of training you’re looking for.
Learning through Search
Technical content presented by subject matter experts to partners and employees including podcasts, live webcasts and on-demand delivery (Academy Mobile), 2,000 live webcasts a year 350,000 views a year 62,000 unique users a year
On-demand Learning: Academy Live
Modernize your communications to improve reach
Extend workforce productivity to everyone in your organization
With the rising costs of printing and shipping, you want to deliver this information via the existing company portal.
The Office 365 collaboration and messaging tools can extend your HR portal’s reach to workers who don’t regularly have access to a company computer.
Your HR department supports a community of employees based in the field. Traditionally, this has meant sending paper-based benefits and healthcare packages via printed mail.
The Hay Group
found that offices with
more engaged
employees were up to 43% more productive.
The Future of Productivity
The cloud on your terms
Best productivity experience
across PC, phone, and browser*
Online
On-premises
Business Intelligence
Enterprise Content
ManagementCollaboration Enterprise
SearchUnified
Communications
*An appropriate device, Internet connection and supported browser are required.
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Information Worker
Right Features for the Right Users
User Segment Offers: Plan K Family• 500 MB mailbox• Outlook Web App only• POP support• Messaging, calendar, contacts• Forefront antivirus and anti-spam• SharePoint Access (0MB storage)• Site search capabilities• Office Web Apps
Rich feature offering that meets a users full messaging and collaboration needs
User Segment Offers: Plan E Family• 25GB mailbox• 500 MB SharePoint storage• Client connectivity• Mobility• OCS capabilities• Exchange & SharePoint capabilities• Office Professional Plus• On-premises access rights
Key Differentiat
ors
Spends 5-10% or less of their time on a PCShares a terminal with other task workersHasn’t had access to a corporate mailbox
*Sometimes referred to as Kiosk or Task Worker
Unlock HR potential for a deeper contribution to the business
• Translate workforce data into insight business leaders can act on
Translate workforce data into insightUse data to drive strategic planning and go beyond “what happened” to predicting “what will be”
You evaluate the factors associated with this turnover and generate a report that shows how salary, educational level, skills, or length of service contribute to the turnover.
Using this information, you can accurately anticipate changes and adopt plans to prevent them from leaving, and/or proactively mitigate the impact of those departures.
Your self-service Excel analysis shows that over the last several years, your company has experienced a significant increase in undesirable turnover.
HR is clamoring for help
with actionable HR metrics,
both operational
and strategic.IDC Marketscape: WW HR BOP 2012
Analysis
BI and Analytics for HRMicrosoft’s collaborative Business Intelligence solution
Combining business intelligence with collaboration and social software enables higher quality, more reliable decision making process
26
The purpose of MS Poll is to:Develop an understanding of employee attitudes about their experiences working at Microsoft so that actions can be taken that lead to improved engagement and retention, which in turn drive business success.
BI and Analytics for HRMS Poll: annual survey of WW employees
Measures workgrouplevel attributes
(e.g., Teamwork & Collaboration)
Measures organizational outcomes
(e.g., Employee Engagement)
Measures Microsoft-level cultural attributes
(e.g., Microsoft Environment)
Measures senior leader effectiveness
Rated only by L65+
Workgroup HealthIndex (WHI)
Microsoft PulseIndex(MPI)
Microsoft CultureIndex (MCI)
LeadershipExcellence Index (LEI)
27
Embrace human resources innovationMake innovation “business as usual”
Driving Business Agility
84% of
organizations have remote workers
Changes howwe work
65% of
companies are deploying at least one social software tool
Always on --Consumers usean average of 4 devices
every day
20% expect a responsewithin one hour via social media
Rise of the social consumer
44% of
consumers complain via social media
Humans have an intrinsic drive to engage and connect
Adoption of modern social tools is transforming business
Modern social capabilities remove the barriers of geography and time
A Modern IT Scenario
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>350 million TWEETS PER DAY
955 million ENGAGED USERS
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~25% OF ALL INTERNATIONAL CALL MINUTES
32
Will & Kate are having a baby!!! #RoyalBaby
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#Breaking The royal family is going to have a new addition!
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The Royal Family welcomes their new member!!
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This just in! Kate & Will are having a baby boy! #RoyalBaby
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Congratulations to Will & Kate on the birth of their baby! #RoyalBaby
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The baby is coming! Kate is in the hospital right now! #RoyalBaby
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Kate Middleton is pregnant! OMG! #RoyalBaby
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Congratulations to Will & Kate on the birth of their baby! #RoyalBaby
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Congratulations to Will & Kate on the birth of their baby! #RoyalBaby
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#Breaking Boston Police say marathon suspect #2 is in custody
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Terrorist attack at Boston Marathon! #BreakingNews
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Very tragic what happened today in Boston! #PrayForBoston
Reply Retweet Favorite …More#Breaking Boston Police say marathon suspect #2 is in custody
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Sad day in Boston. Our prayers are with you #PrayForBoston
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Multiple people injured at Boston bombing! #Breaking
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#Breaking Boston Police are in pursuit of suspects! More to come!
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Be strong Boston! You are in our hearts! #BostonBombing
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DRIVES CHANGETHE SPEED OF INFORMATION
“If the rate of change on the outside exceeds the rate of change on the inside, the end is near."
JACK WELCH
COMPANIES WERE NOT BUILT FOR CHANGE
NON-ROUTINE WORK
Source: http://www.gartner.com/newsroom/id/1416513
2010 20151900
25%
40%
Continuing Changes in the Nature of Work, 2010-2020
Home Work
Gallup’s 2013 State of Global Workplace Study
87% OF GLOBAL WORKERS ARENOT ENGAGED IN THEIR JOBS
THE RESPONSIVE ORGANIZATION
Learns and responds rapidly through open communication, experimentation,
and working as a network.
http://argylesocial.com/wp-content/uploads/2012/08/logo_yammer.png
TO CONNECT AND EMPOWER
ALL EMPLOYEES
HR and Business Engage, Collaborate and Innovate
Engage Collaborate Innovate
Engage
Communicate more effectively
Give employee a voice Recognize top talent
Companies with sociallyengaged employees see:
18%higher productivity
51% lower turnover
Gallup Consulting "Employee Engagement, What's your Engagement Ratio?" 2008
From Top-down To Bottom up
Collaborate
Accelerate team work Break down silos Stay connected on any device
66% of CIOs from top-performing
organizations see collaboration as key to innovation
Source: Forrester Forrsights, 2011 & McKinsey Global Institute, 2012
58% spend over an hour per day looking for information
Innovate
Adapt and respond to change
Surface the best ideas Drive org alignment
64%of successful
transformations involve ongoing
communication and involvement.
Source: McKinsey Global Survey, What Successful Transformations Share, 2010.
Social as a Tool for ImpactYour Leader
• Empower their modern leadership
• Facilitate landing their message
• Assist them in embracing change
Your Team
• Identify experts
• Streamline communications
• Impact team culture
• Drive transparency & healthy debate
Your Career
• Manage your own brand
• Expand your influence among peers
• Highlight your impact to leadership
With social, you can …› Ask questions and find answers faster› Save time by preventing duplicate work› Share news with the people who need to know› Gather opinions and ideas from across the team/company› Coordinate work for projects and teams› Gain visibility and insight on what’s happening› Discover valuable information to help you get more done› …WORK LOUDER!
0%
10%
20%
30%
40%
50%
60%
70%
80%
58%
48%
41%
49% 50%
34%31%
26%24%
63%
37%
29%
18%
27%
58%57%61%
55%59%
71%Asia US Europe Latam
Information workers in Asia are ready for enterprise social tools today
Asian information workers see the most value from social tools, with the highest percentage of respondents noting that such tools has increased their productivity
Only 50% of Asian workers felt that the loss of productivity is a barrier for adoption, which is the lowest globally
41% of Asian information workers were more willing to spend their own money to purchase social tools if it helped in driving efficiency as compared to their US or Europe counterparts
48% of Asian information workers felt that social tools have resulted in more collaboration among their co-workers, again higher than US or European respondents
49% of Asian information workers polled felt that they can do their job better if their management supported enterprise social tools more. This is slightly lower than LATAM, but much higher than developed regions
53
Activating the Social Enterprise Value PropositionYammer for HR
Team CollaborationDrive productivity by connecting, communicating, and collaborating with your team. Improve team project alignment, break down silos, and easily manage projects and events.
Employee EngagementMake every employee feel more connected and engaged. Communicate more effectively company-wide, quickly find experts and information, and facilitate peer-to-peer learning.
Business AgilityInnovate and adapt in a world of constantly changing business needs. Break down communication barriers, boost productivity, and connect across culture and geographies.
Social IntranetInnovate and adapt in a world of constantly changing business needs. Break down communication barriers, boost productivity, and connect across culture and geographies.
How can we help our customers together ?
Consider building apps to extend your self-service strategy and meet multi-generational expectations.
Build a self-service employee portal with SharePoint.
Develop an enterprise social collaboration strategy that will capitalize on products you already own.
Harness the power of data insight—build a self-service analytics solution.
Learn more about the Microsoft Dynamics AX Human Capital Management solution.
How Microsoft can help you build a modern corporate culture
Work with your Microsoft account team and your IT department to understand what SharePoint licenses you own.
Build a self-service employee portal.
Learn more about using Microsoft Dynamics CRM to track employee questions and the answers that are provided.
Efficiently manage human resource-related employee inquiries.
Build line of business apps to scale your reach.
Consider building Windows 8 or Windows Phone apps for activities such as training or time reporting.
Consider implementing Office 365 as a tool for sharing information with remote/deskless workers.
Give all employees access to tools and information to decrease costs and increase employee satisfaction.
How Microsoft can help you unlock HR potential
Learn more about using Microsoft Dynamics CRM as a relationship management tool for tracking interactions with external candidates through the entire hiring process.
Consolidate your external talent management.
Learn more about how Microsoft Dynamics AX for human resources can help.
Use a human capital management system to consolidate employee information and activities from hiring to retirement.
Use analytics to translate workforce data into insights.
Learn more about how to take advantage of Microsoft BI tools to build a self-service dashboard.
How Microsoft can help you embrace innovation
Partner with Microsoft to develop an enterprise social collaboration strategy that will capitalize on products you already own.
Use social collaboration tools to build a unified corporate culture.
Consider using social and collaboration apps for Yammer and Lync, or build your own line-of-business apps.
Use apps to better engage with employees across devices.
Give employees productivity tools that allow them to collaborate real-time.
Take advantage of your existing agreement to give all employees the latest version of Windows, Office, and Lync, or learn more about Office 365.
Retailer uses SharePoint internal portal to engage diverse workforce
Objectives• Engage a diverse workforce and
business units more efficiently and for less cost.
• Improve key performance indicators.
• Comply with new legislation around benefits.
TacticsDeploy SharePoint collaboration platform to improve processes and communications among 8,000 staff in the United Kingdom.
ResultsHarrods expects to save around £75,000 a year because fewer document and information updates need distribution using print media.
“The system offers robust security for regulatory compliance, enhances communication, and is saving £75,000 (US $120,000) a year in print costs.”
– Harrods case study
Global retailer empowers employees across entire organization with Office 365 store portal
ObjectiveEmpower employees across this multinational organization—from head office to stores—to connect and work together.
TacticsDeploy Office 365 as a portal for collaboration and social engagement.
Results• Improved information flow
to support decision-making.
• Increased employee engagement.
• Improved working practices to create value for shoppers.
“[Office 365] will allow our colleagues to engage with each other and deliver an optimal shopping experience on any channel, as well as encouraging colleagues to share, re-use, and reward ideas and expertise.”
–Mike McNamara, CIO, Tesco
Architecture firm expands collaboration capabilities to support global workforce
Objectives• Retain and motivate talented
young workers.• Provide an attractive workspace
and workstyle.• Work and collaborate remotely.
TacticsDeploy SharePoint 2013 to take advantage of cloud, mobility, and social features.
Results“Being able to have social conversations in a specific context, within a site, within a community, is key for boosting productivity.”
“You will work in collaborative, diverse teams that are not afraid to take risks. We share ideas, develop and inspire each other and together drive the direction and
approach to our work.” – Woods Bagot Career Guide
Felicity McNishGlobal Knowledge Manager
Talent service hosts web application globally on highly scalable Windows Azure platform
Objectives• Help customers identify most
common success attributes.• Access data on 30 million
individual career profiles.• Deploy service quickly around
the world.
TacticsBuild a unique search engine that is hosted on highly scalable but cost-effective Windows Azure server infrastructure.
ResultsWith no hardware costs, minimal support, and easy scalability, PageUp People rapidly launched its service in Australia and abroad.
“We simply didn’t have the resources to create and support new IT infrastructure at our many client locations around the world,” he says. “We needed an easy-to-
scale, low-maintenance solution in Australia that we could replicate abroad.” – Robert Hill, Vice President, Solutions Engineering
Global conglomerate becomes unified enterprise through social intranet
Objectives• Transform from a conglomerate
to a united global enterprise.• Inform employees about the new
structure and brand.• Engage employees in the
process.
TacticsUse Yammer to create a central place for employees to learn, connect, and collaborate, saving time and money.
Results“Yammer is changing the wayTyco works, and keeping usahead of the game.”
“To stay a leader in our industry, we give our employees the tools they need to be as productive
as possible. Yammer lets them connect and innovate with each other.”
– Ira Gottlieb, Vice President of Global Communications
Clare Singleton, Director of Internal Communications
Reimagining the world of workMicrosoft’s story
Globalization, technological advancements, and the expectations of younger generations are driving achange in how we work.
Microsoft offices around the world started testing new ways of working—founded on the three pillars of people, place, and technology.
Results:• Sales in the Netherlands office
increased by 51%.• Space footprint and associated
costs were reduced in Australia by 25%.