Certificates, Day & Evening Courses & Exam Review

For detailed information ContinuingEd.uncc.edu

Human ResouRce GeneRalist

leaRninG & Development

oRGanization Development

pHR/spHR exam Review

FREE Information

SessionsAvailable

FALL 2012 - SPRING 2013

As Program Director of the Human Resource, Learning and Development, Organization Development certificate programs and the PHR/SPHR Exam Review, I welcome you to explore our certificates and courses that will enhance your professional growth.

I hope you are able to attend one of our free one-hour information sessions – it is a great way to find out about each program in detail and get any questions you may have answered in full.

You can take individual courses or work towards a certificate in the Human Resource Generalist and Learning and Development programs. We offer courses during the weekdays and in the evenings. You may take the courses in any order you wish. In addition, if you are a HR Professional and want to be certified, we have a PHR/SPHR Exam Review program available in the spring and the fall.

Also, all of our Human Resource/Learning & Development/Organization Development courses have met the HR Certification Institute’s criteria to be pre-approved recertification credit hours for those who are PHR/SPHR/GPHR certified. Our OD Certificate is approved to award 65 HR Certification Institute credits!

Please visit our website for more information, or if you have any questions feel free to contact me by phone at 704-687-7397 or by email at mrozzi@uncc.edu.

I hope you will consider UNC Charlotte when selecting a training solution for yourself or your employees.

Sincerely,

Margaret Rozzi, Program Director of Human Resource/Learning & Development/Organization Development/PHR/SPHR Exam Review

Fall 2012-spRinG 2013

For detailed course descriptions, instructor bios,

credit information and registration, please visit

our website at ContinuingEd.uncc.edu

or call our Registration Center at 704-687-8900.

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TWO EASY WAYS TO REGISTEROnline with MasterCard, Visa or American Express at ContinuingEd.uncc.edu

Telephone our Registration Center at 704-687-8900

REGISTRATION FEES Parking and course materials are included. All registration fees must be paid in advance.

b Human Resource/Learning & Development Courses: $250

b Organization Development Certificate Program: $3,495

b PHR/SPHR Exam Review: $885

DISCOUNTS b 5% Early Registration Discount

is available for all courses and certificates

OR

b 15% discount for ASTD and SHRM members on each individual HR and Learning and Development Course or Certificate in this brochure

b 15% discount for ASTD, SHRM and OD on the Edge members for the Organization Development Certificate

To receive a discount, registrations must be completed two weeks prior to course start date. Visit ContinuingEd.uncc.edu/discounts.

TIMEHuman Resource/Learning & Development Courses

b Weekday Courses: Check-in begins on-site at 8 a.m. Courses begin promptly at 8:30 a.m. and end at 4:45 p.m.

b Evening Courses: Check-in begins on-site at 5:30 p.m. Courses begin promptly at 6 p.m. and end at 9:30 p.m., for two evenings.

PHR/SPHR Exam Review

b Monday Evening Courses: Check-in begins on-site at 5:30 pm. Courses begin promptly at 6 p.m. and end at 9 p.m. for ten evenings.

Organization Development Certificate

b Weekday Courses: Check-in begins on-site at 8 a.m. Courses begin promptly at 8:30 a.m. and end at 4:30 p.m.

CANCELLATIONS, SUBSTITUTIONS & TRANSFERSShould you need to cancel, substitute another individual or transfer your registration for a course, we will be happy to help you. For specific information and deadlines, please visit the individual web page of the course for which you are interested or call our Registration Center at 704-687-8900.

CREDIT Specific credit information (CEU and HRCI) can be found on the web page of the course in which you are interested. All of our HR and Learning & Development courses have met the HR Certification Institute’s criteria to be pre-approved for General Recertification Credit hours for those who are PHR/SPHR/GPHR Certified. “Fundamentals of HR” is the exception.

For more information about certification or recertification, please visit the HRCI homepage at HRCI.org or call our Registration Center at 704-687-8900.

INSTRUCTORS Visit our website for a complete listing of instructor biographies.

Disclaimer “The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s

criteria to be pre-approved for recertification credit.”

Extended Academic Programs at UNC Charlotte produced ____________ copies of this document in July 2012, at a cost of ____________ or __________ per copy. UNC Charlotte is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, age, sexual orientation, or disability.

GeneRal inFoRmation

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Center City Location!UNC Charlotte Center City

320 E. 9th Street Charlotte, NC 28202

Maps and parking information will be provided via email prior to class start date.

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Human ResouRce/leaRninG & Development Certificate Programs

“I highly recommend the HR Generalist program at UNC Charlotte to those newly entering the HR Field, any HR Professional looking for additional training or a PHR/SPHR/GPHR looking to earn HRCI Credits. This program went beyond information in the textbook showing us real world applications of the content material being covered. The quantitative methods of learning helped show us how the HR world works, should work and how to improve and implement best practices when it is not working.”

“I completed my Learning and Development Certificate and I am VERY IMPRESSED with the level of instructors and UNC Charlotte Continuing Education. It was excellent – very engaging classes. I especially enjoyed the tools used to identify and leverage diversity in work styles and behaviors!”

To earn a Certificate in Human Resources or Learning and Development a student must complete six required courses and two electives. Courses may be taken in any order. Core courses are not required to be taken prior to electives. Students have one year (two semesters) to complete the certificate. We will work with a student if they have special circumstances. Should a student fail to complete the program in two consecutive semesters, he or she will be required to meet the standards of the current program at the time of re-entry. There are no prerequisites required. Substitutions of classes in the certificate are not allowed.

HUMAN RESOURCE GENERALIST CERTIFICATEIf you are a HR professional or wish to enter the field, this program offers skills you can use immediately in the workplace and enhance your professional growth. The program is based on the core competencies found in the HR Certification Institute’s body of knowledge. Participants will gain an overview of the day to day operations and skills required in the HR profession.

LEARNING & DEVELOPMENT CERTIFICATEThis program prepares individuals for careers in training, instructional design and/or consulting. It is based on the ASTD (The American Society for Training and Development) Competency Model and the ADDIE model (Analysis, Design, Development, Implementation, and Evaluation) of instructional design.

ACHIEVING MULTIPLE CERTIFICATE PROGRAMSIf a student wants to achieve both certificates only six courses are required to complete the second certificate.

FREE INFORMATION SESSIONS

All Information Sessions are held at UNC Charlotte Center City

b Thurs., Aug. 9, 2012, 6 – 7 p.m.

b Thurs., Aug. 23, 2012, noon – 1 p.m.

b Wed., Sept. 26, 2012, 6 – 7 p.m.

b Thurs., Jan. 24, 2013, 6 – 7 p.m.

b Wed., Feb. 6, 2013, noon – 1 p.m.

b Wed., Feb. 20, 2013, 6 – 7 p.m.

See page 3 for credit information.

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Human ResouRce GeneRalist Certificate Program

Core ClassesFundamentals of HR Management – HRT101-007 Thurs., October 4

Employee Performance Management – HRT114-007 Mon., November 12 & Wed., November 14, (evenings)

Labor & Employment Law – HRT115-007 Tues., October 30 & Thurs., November 1 (evenings)

Recruitment & Selection: Developing an Effective Talent Strategy – HRT111-007 Fri., November 16

Employee Compensation & Benefits – HRT107-007 Tues., December 11 & Thurs., December 13 (evenings)

Driving Employee Engagement & Retention – HRT123-003 Tues., October 16 & Thursday, October 18 (evenings)

Elective ClassesThe Role Learning & Development Plays in Talent Management – HRT106-007 Fri., December 7

The Dynamics of Human Behavior in the Workplace – HRT102-007 Mon., December 17 & Wed., December 19 (evenings)

Facilitation & Communication Strategies for Global Audiences – HRT124-003 Mon., December 3 & Wed., December 5 (evenings) HR Certification Institute International Credit

Building a Business Case for Learning – HRT125-003 Fri., November 2HR Certification Institute Strategic Credit

FALL 2012 Six core classes required. Choose two elective classes.

Core ClassesFundamentals of HR Management – HRT101-008 Tues., March 12 & Thurs., March 14 (evenings)

Employee Performance Management – HRT114-008 Tues., April 30

Labor & Employment Law – HRT115-008 Thurs., May 16

Recruitment & Selection: Developing an Effective Talent Strategy – HRT111-008 Tues., April 16 & Thurs., April 18 (evenings)

Employee Compensation & Benefits – HRT107-008 Tues., May 21

Driving Employee Engagement & Retention – HRT123-004 Mon., March 25

Elective ClassesThe Role Learning & Development Plays in Talent Management – HRT106-008 Tues., June 18 & Thurs., June 20 (evenings)

The Dynamics of Human Behavior in the Workplace – HRT102-008 Mon., June 17

Facilitation & Communication Strategies for Global Audiences – HRT124-004 Fri., June 7HR Certification Institute International Credit

Building a Business Case for Learning – HRT125-004 Tues., June 11 & Thurs., June 13 (evenings) HR Certification Institute Strategic Credit

SPRING 2013 Six core classes required. Choose two elective classes.

ContinuingEd.uncc.edu/hr5

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Core ClassesPersuasive Presentation Skills – HRT110-007 Tues., December 4 & Thurs., December 6 (evenings)

Effective Training Principles – HRT108-007 Thurs., October 11

Training Needs Analysis – HRT103-007 Thurs., October 25

Instructional Design: Designing a Training Program – HRT112-007 Mon., November 5

Facilitation Skills in a Virtual Classroom Environment – HRT119-005 Tues., December 18 & Thurs., December 20 (evenings)

Trainer as a Consultant – HRT121-005 Mon., December 10

Elective ClassesThe Role Learning & Development Plays in Talent Management – HRT106-007 Fri., December 7

The Dynamics of Human Behavior in the Workplace – HRT102-007 Mon., December 17 & Wed., December 19 (evenings)

Facilitation & Communication Strategies for Global Audiences – HRT124-003 Mon., December 3 & Wed., December 5 (evenings) HR Certification Institute International Credit

Building a Business Case for Learning – HRT125-003 Fri., November 2HR Certification Institute Strategic Credit

FALL 2012 Six core classes required. Choose two elective classes.

Core ClassesPersuasive Presentation Skills – HRT110-008 Wed., May 15

Effective Training Principles – HRT108-008 Mon., March 18 & Wed., March 20 (evenings)

Training Needs Analysis – HRT103-008 Tues., April 9 & Thurs., April 11 (evenings)

Instructional Design: Designing a Training Program – HRT112-008 Tues., April 23 & Thurs., April 25 (evenings)

Facilitation Skills in a Virtual Classroom Environment – HRT119-006 Thurs., May 9

Trainer as a Consultant – HRT121-006 Mon., April 29 & Wed. May 1 (evenings)

Elective ClassesThe Role Learning & Development Plays in Talent Management – HRT106-008 Tues., June 18 & Thurs., June 20 (evenings)

The Dynamics of Human Behavior in the Workplace – HRT102-008 Mon., June 17

Facilitation & Communication Strategies for Global Audiences – HRT124-004: Fri., June 7HR Certification Institute International Credit

Building a Business Case for Learning – HRT125-004 Tues., June 11 & Thurs., June 13 (evenings) HR Certification Institute Strategic Credit

SPRING 2013 Six core classes required. Choose two elective classes.

pHR/spHR Exam Review

“This class has more than prepared me for the PHR/SPHR exam; the rest is up to me! I have taken many, many classes, but this class was different and creative. I like the way trivia and games were incorporated in the class to make it more fun and interactive! I would recommend this training to ANYONE, and suggest not taking the exam unless you have the appropriate training – your training! Well worth every penny!”

The PHR/SPHR Exam Review program is designed for individuals seeking certification as a Professional in Human Resources (PHR) or a Senior Professional in Human Resources (SPHR). The program will review the 2012 Human Resource Certification Institute’s (HRCI) body of knowledge and will focus on the six key functional areas of human resource management.

2012/2013 ELIGIBILITY REQUIREMENTSIndividuals can visit the Human Resource Certification Institute’s website at HRCI.org for complete eligibility requirements, exam details, and registration information.

PHR Exam Eligibility:

b 1 year of demonstrated professional HR experience with a Master’s degree or higher

b 2 years of demonstrated professional HR experience with a Bachelor’s degree

b 4 years of demonstrated professional HR experience with less than a Bachelor’s degree

SPHR Exam Eligibility:

b 4 years of demonstrated professional HR experience with a Master’s degree or higher

b 5 years of demonstrated professional HR experience with a Bachelor’s degree

b 7 years of demonstrated professional HR experience with less than a Bachelor’s degree

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FREE INFORMATION SESSIONS

All information sessions are held at UNC Charlotte Center Cityb Thurs., Aug. 9, 2012, 6 - 7 p.m.

b Thurs., Aug. 23, 2012, noon - 1 p.m.

b Wed., Sept. 26, 2012, 6 - 7 p.m.

b Thurs., Jan. 24, 2013, 6 - 7 p.m.

b Wed., Feb. 6, 2013, noon - 1 p.m.

b Wed., Feb. 20, 2013, 6 - 7 p.m.

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SCHEDULE

Attendance is required at all sessions. All classes are from 6 - 9 p.m UNC Charlotte Center City Building b 320 E. 9th Street, Charlotte, NC 28202

FALL 2012 Sept. 17 Oct. 22

Sept. 24 Oct. 29

Oct. 1 Nov. 5

Oct. 8 Nov. 12

Oct. 15 Nov. 19

SPRING 2013 Feb. 11 March 18

Feb. 18 March 25

Feb. 25 April 8

March 4 April 15

March 11 April 22

*Class will not meet on April 1, 2013*

ContinuingEd.uncc.edu/phrsphr

oRGanization Development Certificate Program

“The Organization Development Certificate Program at UNC Charlotte is great because it focuses on areas specific to developing consulting skills, inter- and intra-personal skills, research skills, and data collection and analysis… all of which are crucial to being successful in OD. This course allows you to learn from the rotating staff, who are experts in the area they instruct, as well as from your classmates. Whether internal or external to an organization, all those in your class can provide valuable insight and information in the various areas through discussion of their experiences.”

“I feel that this course exceeded my expectations in terms of both overall content and skills development. The insights and tools gained from this program have given me a new framework/perspective on my daily and future work activities.” The discipline and practice of organization development have never been more important. Organizations are increasingly focusing on the structures, systems, and processes that impact people and their performance. Organizations are seeking innovative ways to manage change, as concerns about increased competition, productivity, and bottom line issues rapidly emerge.

The Organization Development (OD) Certificate Program covers the fundamentals of OD and the seven Phases of OD Consulting

as currently practiced in successful business organizations. The program is organized around key skill sets and intervention types.

Through the program’s focus on key concepts, work with skill sets central to the discipline, and intensive individual assessment by the teaching

faculty, participants who successfully complete the program will be equipped to enhance their business performance and the quality of the work life of their organizations. The Organization Development Certificate Program has been approved to award 65 HR Certification Institute credits.

This program is only offered in the fall.

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FREE INFORMATION SESSION

The Information Session will be held at UNC Charlotte Center City

b Tues., Sept. 11, 2012, 6 – 7 p.m.

Tues., Oct. 9 & Wed., Oct. 10

MODULE 1:Change In Transition Strategies – Models Of Organization Development

2 Day Facilitated Retreat Format to Provide Orientation & Overviewb Models of Organization

Development b History, Terms, Vocabulary b 7 Phases of OD Consulting

b Change & Transition Strategies

b Types of Interventions

Tues., Oct. 23

MODULE 2:Phase 1 – EnteringPhase 2 – Contracting

Entry – Terms & Roles b Consultant, Client,

Sponsorb Scope of Work

Contracting – Essentials b Problems Identification b Objectives b Process & Strategy b Documentation b Communication

& Follow Up

Wed., Oct. 24

MODULE 3:Phase 3 – Methods of DiagnosisPhase 4 – Feedback to Client

Diagnosis b Interviews –

Individual & Group b Questionnaires

& Surveys b Projective Techniques b Benchmarking

Best Practices

Feedback to Client b Methods of Feedback b Ethical Considerations

Tues., Nov. 6

MODULE 4:Phase 5 – Planning Interventions

Individual-Team-Organizationalb What will be done & when?b Who will be involved?b Resources

Wed., Nov. 7

MODULE 5:Phase 6 – Interventions Personality Assessment

b Use of Personality Assessment

b Understanding Individual Differences

b Impact on Team & Organization

b Relation to Human Performance

b Self Awareness b Consultant Neutrality

Tues., Nov. 27

MODULE 6:Phase 6 – Interventions ContinuedHuman Performance

b Performance Management Process

b Motivation & Delegation Principles

b Conflict Management b Coaching & Mentoring b Case Studies of

Typical Issues

Wed., Nov. 28

MODULE 7:Phase 6 – Interventions ContinuedTeam & Group Interventions

b Team dynamics and processes

b Team derailment factorsb Unconventional

techniques to promote team success and creativity

b Strategic usage of meetings/ROI

b Meeting Facilitation b Facilitating team and

meeting success

Tues., Dec. 11

MODULE 8:Phase 6 – Interventions ContinuedOrganization Interventions

b Types of Interventionsb Organizational

Culture Change

b Strategic Planning – Vision, Mission, Strategies, Tactics

b Measuring ROI

Wed., Dec. 12

MODULE 9:Phase 7 – EvaluationBusiness Simulation

b Methods of Evaluationb Feedback &

Recontractingb Strategic Interventions

b Stand & Deliver – What have you learned?

b Feedback to Team

oRGanization Development Certificate Program

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UNC CHARLOTTE EXTENDED ACADEMIC PROGRAMS PRESENTSThe Learning and Development Summit

Friday, October 5, 2012 UNC Charlotte Barnhardt Student Activity Center

8:30 a.m. - 4:30 p.m.

Engaging learners. Expanding knowledge. Embracing growth.

Sweeping changes have taken place across the business and talent management landscape over the past four years. The ongoing recession has caused us to rethink our work, our workforces, and our workplaces. As we enter into economic recovery, we find ourselves at a critical point where we have the opportunity to engage, expand, and embrace all things human capital.

This one-day summit will address some of the most pressing issues including the latest trends in learning and development as well as cutting-edge practices to expand your employees’ development. You will learn best practices to retain your skilled workforce and prepare them for their future growth. Network with peers to learn, share and collaborate on solutions to ongoing concerns.

FEATURED TOPICS:b Learning and Development Trends in the Current Economic Environment

b Aligning Learning Initiatives with Organizational Business Strategies

b Communication and the Multinational Workforce

b Engage and Retain Learners — Improving Learning Transfer

Seating is limited. Register for this event at ContinuingEd.uncc.edu/LDSummit or call Registration at 704-687-8900 to reserve your seat now!

leaRninG & Development summit

ContinuingEd.uncc.edu/LDSummit

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WIA ADULTS & DISLOCATED WORKERS PROGRAMUNC Charlotte Extended Academic Programs is a qualified training provider listed with www.ncstars.org. If a program you are interested in is not listed on the ncstars website, please call our Registration Center at 704-687-8900 about seeking approval. The staff at Charlotte Works will determine whether you qualify for funding assistance for training under the Workforce Investment Act (WIA).

For more information, visit ContinuingEd.uncc.edu/wia.

CORPORATE & CUSTOM TRAININGNeed a custom program for your organization? UNC Charlotte will work individually with your company to understand your vision and identify your learning needs and objectives. We specialize in designing programs to meet the specific content, location and scheduling requirements of your organization.

For more information, contact: Amy Wartham, Director of Corporate Training awartham@uncc.edu b 704-687-8723 b ContinuingEd.uncc.edu/corporate

OTHER CERTIFICATES & ONE DAY COURSESb Business Analysis Certificate b Business Process Management Certificate

b Project Management Certificate b Supervisory Certificate

b PDU One-Day Courses

Visit ContinuingEd.uncc.edu for a complete list of programs.

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