hr management mark fielding- pritchard 1. management styleperformance evaluationbehavioural aspects...
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HR ManagementMark Fielding- Pritchard
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Management style
Performance evaluation Behavioural aspects
1.) Budget constrained style
Manager evaluated on ability to achieve budget in the short term
Manager will be criticised for poor results. For example, if spending exceeds the limit set
Job related pressure
May result in short-term decision making at the expense of long term gain.
Can result in poor working relations with colleagues
Can result in manipulation of data
2.) Profit conscious style
Manager evaluated on ability to reduce costs and increase profit in the long term.
For example, a manager will be prepared to exceed the budgetary limit in the short term if this will result in an increase in long term profit
Less job related pressure
Better working relations with colleagues
Less manipulation of data
Hopwood, 3 Management Styles
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Management style
Performance evaluation Behavioural aspects
3.) Non-accounting style
Manager evaluated mainly on non-accounting performance indicators such as quality and customer satisfaction
Similar to profit concern style but there is less concern for accounting information
Requires significant and stringent monitoring of performance against budget
Hopwood, 3 Management Styles
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Importance of Human Resources
People are fundamental
to the organisation
Strategic Significance
Operational Significance
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Recruitment Process
Right skills Right Attitude
Individual can assess organisati
on
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Appraisal Process
Control Judgemental
Set strategic objectives
Measureable targets
Performance against targets
Organisational performance
Development Training and development
needs
Design plan
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Difficulties in Appraisals
ConfrontationJudgementalChatBureaucracyEventNothing done
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Target Selecting
Relevant
• Achievable
Controllable
• Prioritised
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Measurement of Performance
3 Approaches
Inputs Behaviour Results and Outcomes
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Victor Vroom
Force = valence x expectancy
Valence = strength of desireExpectancy = probability of achieving
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Purpose of Reward System
Recruitment & Retention
Fair & Consistent Basis of Reward
Motivation
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Maslow
Self FulfilmentEgo
SocialSafety
Basic/ Physiological
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Linking Reward to Performance
Advantages
Incentive
Goal Congruence
Attract & Retain
Signalling
Culture
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Linking Reward to Performance
Disadvantages
‘Misprioritising’
Unmotivated if don’t agree with criteria
Stress
Basis of calculation? Team, individual, company etc
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Gibson & Chew
Structure structure structureUse the question to guide youWrite a scratch planMonitor time and question relevance
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Gibson & Chew Appraisal Process a) 1
Functional• Identify and address weaknesses• Identify areas of interest• Discuss problems• Identify training courses & development
Operational• Better plan teams• Better plan work• Discover process weaknesses, minimise risk• Identify experience opportunities
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Gibson & Chew Appraisal Process a) 2
Potential Benefits• Better motivated staff, efficiency• Better motivated staff, retention• Better motivated staff, easier recruitment
• Improved performance to reaching overall firm strategic goals
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Gibson & Chew Appraisal Process b) 1
Current System
Clearly isn’t working
Not timetabled
Performance not reflected in bonus
Not taken seriously
No benefits
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Gibson & Chew Appraisal Process b) 2
Control Set strategic objectives Measureable targets Performance against targets Organisational performance
Development Training and development
needs Design plan
Set Objectives of New Process
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Gibson & Chew Appraisal Process b) 3 Having set objectives design system to fulfil
objectives Gain support from 2 senior partners Timetable Link results to salary, promotion, rewards Measure results, feedback, improve process
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Q54 Lincoln & Lincoln a)
Structure structure structure10 marks Pick 3 or 4 ratios and go with thoseProfit, revenue, cash, receivables days,
staff costs
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Q54 Lincoln & Lincoln a)
North
• Revenue falling
• Smallest region
East
• Revenue/ rising
• High staff costs
West
• Good growth
• Poor WC management
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Q54 Lincoln & Lincoln b) 1
Good Based on profit Overhead allocation is
(presumably) consistent
Bad Not controllable Depends on overhead
allocation methods Single measure, based
on profit alone
Link performance measures to slide 22
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Q54 Lincoln & Lincoln b)
North
• Revenue change
• Gross profit margin
• Market share
East
• Revenue change
• Staff costs/ revenue
• Staff utilisation
West
• Revenue growth
• Market share• WC
management, debtors days, current ratio, (inventory if relevant)
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Q54 Lincoln & Lincoln c)
Senior Management• Very rigid. Change to reflect
differences and new targets
Creative Staff• Again rigid. No note taken of new
skills, improved performance
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Q54 Lincoln & Lincoln c)
Buying Staff• Looks ok but budget set at HQ.
Perhaps consider localising budget process
Account Managers• You would expect to see some
commission and bonus element
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Q54 Lincoln & Lincoln c)
Admin Staff• Looks ok but it depends what thye
are doing. Admin, filing clerks ok, but finance department staff? Also some element of bonus based on performance & company performance would be more motivating