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HR & OD: Restructure & achievements
Pam Parkes, Divisional DirectorHuman Resources & Organisational Development Division
Scrutiny & Overview Committee5th June 2007
Aims & objectives
• Building a high performing, motivated workforce that is representative of the local community
• Becoming a local employer of choice• Able to compete for, and retain, talent
Context
• Best Value Review 2002: Croydon as an employer of choice
• Centralisation of HR & OD function September 2005
• Centralisation of Health & Safety April 2007
Year One: Key challenges
• Single Status• Performance management• Replacement payroll (CHRIS Project)• Management information• Sickness management• Policy reviews• CPA: Use of Resources• Staff engagement• Pace of legislation• Services to schools
Workforce overview
• 10,500 employees (headcount)• 4,000 centrally• 5,500 across 130 schools• Over 300 locations• £282 million spend on employees
(2007/08)
Best Value KPI’s
4.9%9.2%% disabled representation in workforce
20%13%% ethnic minority representation in workforce in top 5% of earners
28%28%% ethnic minority representation in workforce
7.7 days8.7 daysSickness absence
2006/072005/06
Our functions / responsibilities
• HR Consultancy• Organisational Development• Recruitment & Retention• Health & Safety• Performance management• Payroll (from 01/04/07)• HR Policy• Occupational Health• Learning & Development• Investors in People• Business & Performance Unit• Internal communications• Services to schools
Major Projects
• Single Status• CHRIS• Comensura• Recruitment Shared-services• HR Benchmarking project• Performance, Development &
Competency Scheme• Tackling sickness absence• THINK Customer
Attainment in 2006/07
Recruitment
• New website• 100% jobs on-line• Shared-services consortia• Comensura• Reduced recruitment costs• Chief Executive recruitment
Attainment in 2006/07
Staff engagement
• Staff survey: ‘Your voice’• Staff magazine: ‘The Loop’• Flexible working reviewed• Improved communication channels• Focus groups• Staff briefings
Attainment in 2006/07
Supporting Managers
• Sickness records improved• People Matters• HR Advice line / surgeries• Training for policies• Management briefings
4,300
4,400
4,500
4,600
4,700
4,800
4,900
2004/05 2005/06 2006/07 2007/08
Attainment in 2006/07
Improving information
• Sickness monitoring reports• CHRIS implementation• Data audit• Human Capital Benchmarking• Staffing data• Establishment control• Workforce profile
Attainment in 2006/07
Services to schools
• Maintained buy-back• Statutory returns improved• Dedicated website• Link consultants• Increased revenue• Schools.comm• Improved payroll• Legionella / Fire notices addressed
Profiling Croydon – Leading in London
• HR Improvement Programme (Capital Ambition)
• National Organisational Development Programme
• HR Benchmarking project (Valuentis)• Performance, Development & Competency
Scheme (PDCS)• National conference speakers
– Mediation– Human Capital Management
Attainment in 2006/07
Developing the business model
• Best practise model – reviewed annually– Advice line– Improving manager capability
• Lead business partners in each department• Shared and traded services – business
development• Learning & development restructure• Health & Safety centralisation
Challenges for 2007 - 2010
• Implementation of Croydon’s People Strategy• Completion of Single Status• Employee / Manager self-service (CHRIS)• Recruitment & retention• RELEASE• Shared-services• Traded service development• Performance management• Organisational performance improvement• Leadership and management development• Learning & development• Organisational well-being• Investors in People• Corporate Performance Assessment / JAR• HMRC Audit