HR Project on Interview of HR Professional of a

Andromeda Marketing Pvt. Ltd.

GROUP MEMBERS-

SHAHBAAZ AHMED PGFB1345

SWATI SHARMA PGFB1353

SHRAVAN KUMAR PGFB1347

SUNDRAM SINHA PGFB1352

SALONI MISHRA PGFB1343

RAJNI VASISHT PGFB1338

INTRODUCTION• Field work to study and understand a specific HR function.

• To interview HR professionals and employees of other functional areas wherever applicable.

• Interviewed Ms.Neha, HR professional of “Andromeda Marketing Pvt. Ltd.” a leading BPO service company regarding Job design, recruitment, training, appraisal methods and labour relations of the company.

BRIEF OVERVIEW OF COMPANY

• “Andromeda Marketing Pvt. Ltd.” - Largest domestic-client focussed BPO company in India.

• 15 years of deep domestic BPO experience, strong processes, 6500+workforce and nationwide presence.

• Main Mission of the company is- to grow rapidly by delivering clear tangible value to the customers.

• Main client is – PNB Bank.

INTRODUCTION OF MANAGER INTERVIEWED

• Ms, Neha, HR professional of “Andromeda Marketing Pvt. Ltd” working for the last 5 years.

• An MBA in HR domain.

• Likes connecting with people and networking since college days.

• Reading novels and pursue painting as a hobby.

INTRODUCTION OF TOPIC AND RATIONAL BEHIND IT

• Need for effective recruitment & selection by the company.

• Importance of appraisals methods.

• Importance of recruiters.

QUESTIONS ASKED-

• Please tell us about the job design of the company and job roles of the employees?

• How is the recruitment process takes place in your company? What are the sources of recruitment?

• What are the various stages in selection process of the candidate?

• Please throw some light on the appraisal methods that your company is using currently?

• How is the training of employees done?

• Tell us about the about benefits that are given to the employees?

• What are the work culture within the company?

INTERVIEW QUES. ANALYSIS AND INTERPRETATION

1. Job Design-• Horizontal and vertical hierarchy.

• Functions ranges from attending calls , escalating issues to other functional areas of the company.

Operational Manager

Manager

Asst. Manager

Team Leader (3-4)

Senior CSA (35-40)

Customer Service

Associate (12)

2. Sources of recruitment-

• External sources-

a) Walk-in interviews through newspaper ads, quikr ads.

b) Consultancies.

c) Campus hiring plans in the future.

• Internal sources-

a) References.

3. Selection methods-a) Application forms.

b) Written exam (Online or offline).

c) Interview with 2 member panels.

d) Client round.

4. Training methods-e) Rigorous training for 9 days.

f) Special workshops and grooming sessions.

g) Cross functional training.

5. Appraisal methods-a) 360 degree method.

b) Reviews on the basis of “Graphic Rating Scale”.

c) Comparison on the basis of performance.

6. Compensation-d) Ranges from Rs. 6000 (as a trainee) to Rs. 50,000

(Managerial position)

7. Benefits-a) Appraisal bonuses, Overtime bonuses & Attendance bonuses.

b) Mobile reimbursements to Team leaders.

c) Travel expenses to female employees.

d) Employee of the year award.

8. Work culture-e) Graduates and final year students from various courses.

f) Summer interns from management institutes.

g) Experts having lot of work experience.

KEY TAKEAWAYS / LEARNINGS

• Understanding the recruitment and selection process. 

• Appraisal methods which are used by the company.

• Understanding how training sessions helps employees.

• Goal oriented and never get distracted from what you want to achieve.

• Never compromise with less than what you deserve.