HECTOR BROOKSPhone: +49 6311-411-7072

DSN: 314-483-7072Email: hector.brooks.civ@mail.mil

Professional SummaryVersatile, high-energy, professional who supports and enhances Human Resources initiatives with driving results and contributes to team efforts by accomplishing established goals. Twenty years of demonstrated experience in the United States Army with a comprehensive background in Human Resources, Recruitment, Operational Planning and staff development derived from leading domestic and global operations in the United States, Germany, Italy, Iraq and Afghanistan.

Proven capability to identify training needs and provides information concerning training approaches and content.

Hands-on leader who expertly leads teams and keeps them focused and productive beyond organization’s expectations.

Provides policy interpretation and ensures accurate and consistent application of all organizational policies.

Ability to evaluate personnel service training proficiency and direct personnel activities at any level and collectively oversee millions of dollars of equipment without shortfalls.

Expertise in a vast array of roles, actions, and operations that affected payroll, benefits, medical status, proficiency evaluations, healthcare, moral and transportation.

Work Experience

Installation Management Command (IMCOM)United States Army Garrison – Rheinland PfalzMilitary Personnel Division (MPD)Kleber Kaserne, Kaiserslautern, Germany04/2015 – PresentHours: 40Human Resources AssistantDriven leader bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. Creative Human Resources Adviser dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff. Hard working leader performing all Human Resources Assistant (Military) duties for a military organization. Knowledgeable manager providing other assistants with

knowledge and answers in regard to policies, procedures, and directives as well as inform supervisors on employee performance, including Local Nationals (LN), progress, and training needs. Responsible for substantive duties in the areas of the Military Personnel Division such as processing personnel actions to include reassignments, promotions, and awards; processes Passport and ID card applications and process all documents related to in-processing and out-processing. Provides quality customer service to Enlisted Soldiers and Officers on a daily basis by telephone or walk in status to assist in inquiries. Performs duties as the Assistant Casualty Officer providing information and assistance to Widows/Widowers, and dependent children of deceased active duty and retired military personnel within jurisdiction of the command. Effective communicator and military programs researcher. Utilizes a wide variety of duties relating to military records and personnel processing involving contingency operations and Soldier Readiness Processing (SRP) support, personnel actions, evaluations, ID Cards, passports processing, personnel strength management, post retirement services, special actions, Status of Forces Agreement (SOFA) application processing and rations cards. Performs and supervises the final review of routine transactions completed by lower level clerks. Independently process actions, which involve unusual and complex procedural or substantive issues. Uses a variety of computer system software, i.e., DEERS, IPERMS, eMILPO, Datastore, EDAS, TOPMIS II, eTOPMIS, VPAS, MS Word, Access, Excel and Power Point to support the office operations. Provides an invaluable service as a Passport Agent in which roles and responsibilities are significant to the overall national security, citizenship, and border security by helping U.S. Citizens to maintain their passports, screening documents to ensure accuracy while providing exceptional customer service.Supports the Military Personnel Division mission and functions with the following: • Ability to interpret and apply military personnel rules, regulations, and procedures • Independently apply common used office automation software• Works accurately with attention to detail • Overall Records Manager (RM) for the Kaiserslautern Military Community • Primary In-processing / Out-processing of Army Personnel in the community • Drafts Reassignments orders for upper-management for military personnel on Permanent Change of Station (PCS) transitions to locations worldwide• Communicates orally and in writing • Establishes and maintains electronic files and records and reports• Verifying Official (VO) and Site Security Manager (SSM) for the Identification Cards System for the Real-Time Automated Personnel Identification System (RAPIDS) and the Defense Enrollment Eligibility Reporting System (DEERS) • Certified Passport Agent / Specialist – Department of State Certification

Internal Organizational Skills: • 40 wpm typist Skills• Personnel Database Systems Maintenance

• Database Systems Administration• Personnel Leadership• Personnel Actions• Casualty Assistance• Communication• HR Systems Team Building• MS Office proficient• SharePoint Intranet software

Department of DefenseDefense Commissary Agency (DECA)Patch Barracks, Stuttgart-Vaihingen, Germany10/2014 – 04/2015Hours: 40Store AssociateComputer Assisted Ordering (CAO)Works with the store's CAO staff to perform limited aspects of the CAO function. The incumbent reviews stock levels by checking the aisles to identify items not- in-stock (NIS) or low-in-stock (LIS), checking for needed items that may be in the warehouse. Works with the CAO personnel and vendors to activate new items and to deactivate deleted items from the inventory; adjusts shelf maximums and product facing and allocation; identifies and handles salvage items, mispicks, and out-of-date items; pulls items from the warehouse to be stocked by contractors; and assists in stocking shelves on an as-needed basis.Quality AssuranceInteracts with the store's Quality Assurance Evaluator (QAE) to provide basic information concerning the 'commissary's contracted shelf stocking and custodial services. The incumbent reports to the QAE any suspected defects observed in the contracted shelf stocking function including inadequacies noted in any of the following areas: stock pulling, rotation of items, item and shelf cleaning, shelf stocking appearance, item damage, shelf space utilization, disposition of cardboard, and recording of damaged items. The incumbent checks to see that restrooms, floors and windows are clean; trash is removed; meat department walls are free from spatters and tables are not greasy; and other contractor serviced areas of the commissary are clean. The incumbent reports any deficiencies to the QAE.Customer ServiceAssists customers by answering simple questions concerning prices, the identification and location of items, or whether items are in stock. Refers non-routine questions to a higher-grade employee. Responds to patron concerns or complaints, referring those that cannot be handled personally either to the supervisor or the leader. Ensures that

all customers are treated in a courteous, friendly manner so that their shopping experience is pleasant and enjoyable. Provides special assistance to customers in handling bulky or heavy items, when necessary.CashierOperates an electronic checkout system to record unit prices in proper departments. Verifies patron identification and ration cards to ensure authorized entry and purchase of commissary merchandise. Totals purchase and surcharge and makes correct change for customers. Ensures proper pricing by unit marking, price scanning or reference to price lists, and makes price changes as necessary. Uses the correct methods of accepting and verifying media (personal checks, money orders, traveler's checks, credit cards, debit cards, coupons and other approved forms of payment) from customers. Makes error corrections, voids, etc. using the proper information and procedures. Receives change fund and checks the cash drawer in accordance with established methods and procedures. At the end of the assigned shift, returns all currency to the cash control office and prepares the reconciliation report. May be required to verify the change fund and the amount of currency received during an assigned shift.MerchandisingPerforms a variety of duties involved in the handling, preparing, and maintaining of stock levels of grocery and produce items. Works in one or more departments within the store (e.g., grocery, produce, meat, etc.) or performs a rotational assignment within all departments. Replenishes depleted items by obtaining stock from storage area and transporting to shelving or display areas. Uses carts to move items. Matches names, codes, numbers or sizes of items on shelves or counters to those on order or price lists. Sets aside or removes items that are obviously outdated, deteriorated, spoiled or damaged. As required, affixes selling price labels generated by computer to the shelf for the commissary patron to sec. Places stock on shelves or display counters in a neat and orderly manner. Identifies and records NIS throughout the store, when required. Stocks and maintains meat display cases, freeze and chill. Assists with displays ensuring there is variety, color contrast, and proper product grouping which appeals to the patrons and compliments the product. Ensures the proper number and kind of shelving and bins are arranged to break the many kinds of categories into displays, which are most attractive to the patrons and minimize produce damage. Participates in receiving, storing, processing, pricing, displaying and inventorying all fruits, vegetables, working supplies and equipment. Participates in conducting inventories and maintaining records of orders, receipts, sales and other operational data. Assists in performing duties associated with the proper merchandising of fruit and vegetable products. Stocks produce as instructed. Reviews temperature control devices and records temperatures of meat cases, dairy cases, freezers, display cases, cooling bins, chill cases, and other temperature controlled areas. Reports any discrepancies to a higher-graded employee, department manager, or store manager.

Department of the Army

U.S. Army Special Operations Command, 10th Special Forces GroupPanzer Kaserne, Böblingen, Germany01/2009 – 10/2014Hours: 50+Supervisory Human Resources SpecialistPreserves and enhances the organization's human resources by planning, implementing, and evaluating employee relations and applying human resources policies, plans, and practices.• Demonstrated knowledge of overall mission, functions, organization, objectives, procedures and their relationship to the administrative support activities for Special Forces and other major Army units• Knowledge of pertinent laws, policies, procedures and regulations pertaining to Human Resource Management• Application of qualitative analytic and evaluative methods and techniques to studies concerning the efficiency and effectiveness of program operations and substantive administrative support functions• Organized and delivered briefings to command/supervisors to encourage understanding and acceptance of findings and recommendationsAssists Commander's and Senior Non-Commissioned Officers with training and functional guidance on Casualty Operations, providing further assistance with respect to Garrison over-watch during normal and unscheduled duty hours.• Comprehensive oral communication skills and analytic writing skills • Knowledge of a variety of data management systems including Electronic Military Personnel Office (eMILPO), Enlisted Distribution and Assignment System (EDAS), Electronic Total Officer Personnel Management Information System (eTOPMIS), Interactive Personnel Electronic Records Management System (IPERMS), Deployed Theater Accountability System (DTAS), Common Operating Picture Synchronizer (COPS), Interactive Web Response System (IWRS)• Performed complete review of military personnel records on several legacy Army Personnel Systems to ensure accuracy and reported discrepancies effectively reducing man-hours by 60%• Provided sound guidance and assistance on In/ Out-Processing transactions relating to military personnel records/personnel actions/documents related to in-processing and out-processing of officer and enlisted Soldiers• Controlled and maintained 7 database programs that stored thousands of private personnel records • Maintained Human Resources staff by recruiting, selecting, orienting and educating employees• Maintained management guidelines by updating, and recommending human resources policies and procedures that increased efficiency by 40%• Orchestrated countless Soldier Readiness Program initiatives supporting hundreds of Soldiers prior to contingency operations world-wide informing Commanders and garrison support services offices through formal writing and telephonic methods• Established guidelines from Army/Joint command policies for the processing of

information on multiple electronic platforms to theater based commands on the performance of casualty operations (Garrison/Combat) using AR 600-8-1, AE Pamphlet 600-8-1, DTAS, eMILPO, and IPERMS• Planned, coordinated and managed a $3M annual budget that supported military/civilian operations and maintenance of electronic database systems worldwide• Prepared quality documentation and reports, which involved word processing, receipt/transmission of electronic mail, graphics and spreadsheets, by collecting, analyzing, and summarizing information and trends, including failed processes, personnel stability studies, corrective actions, and re-validations• Knowledge of an all-inclusive body of military personnel rules, routines, and rules to perform a broad assortment of interrelated and/or non-standard human resources work related to position management and classification, recruitment and positioning, and management-employee relations and client help• Analyzed violations of published guidance, administered disciplinary actions and investigated financial loss claims and equal opportunity grievances• Completed human resources, operational requirements by scheduling and assigning employees; followed up on work results thus improving and streamlining personnel actions submission completion• Supervised all employee benefits and evaluation programs, recommending plans to management; designed and conducted educational programs along these designs• Directed the processes involved with the reception/transmission of electronic mail, graphics and spreadsheets by collecting, examining, and summarizing data and patterns

Department of the ArmyInternational Security Assistance Force, Special Operations Task Force 10Camp Vose, Kabul, AfghanistanJuly 2010 – February 2011Hours: Deployed to Combat OperationsTask Force 10 Personnel Operations Non-Commissioned Officer in Charge

Hand-selected to provide critical personnel operational support to a Combined Special Operations Task Force comprising of no less than a 120-man military force under the direction and support of the International Security Assistance Force (ISAF), Special Operations Forces in a deployed, combat operational theater.• Embedded within this support company of Special Forces Operators and a wide-array of other skill sets, carried out personnel operations using the vast spectrum of Human Resources Management and personnel accountability over 5 provinces of Afghanistan• Utilized the Defense Theater Accountability System (DTAS) in providing feedback to local and Combatant Commanders tracking forces across Afghanistan detailing an accurate picture of operators used for targeting, integration and resupply efforts in support of the Global War on Terror (GWOT)• Directly managed all efforts for Morale, Welfare and Recreation activities, Postal Operations, Care Package support from rear detachment, Movement Control Officer in Charge and Liaison for support elements from other Army commands

Department of the Army

U.S. Army Recruiting CommandWarwick, Rhode Island11/2007 – 01/2009Hours: 50+Army RecruiterConducts formal interviews, screenings, testing with civilian personnel to obtain qualified applicants for employment. Advertises organization benefits through radio, TV and newspapers agencies. Presents formal briefings or exhibitions for civic, fraternal, and educational establishments.• Interviewed civilians and discussed various goals to include security, personal aptitudes, training opportunities, career satisfaction and stability, advancement, prestige, and military life• Evaluated applicants' occupational, educational, and psychological backdrop to determine program placement with specific individual appeal• Shelled out the data aggregation of individuals and prepared forms for management, reconciliation and arranged for transportation, meals, and lodging for applicants when required

Department of DefenseNorth American Aerospace Defense (NORAD) Command & U.S. Northern Command Peterson A.F.B., Colorado09/2005 – 11/2007Hours: 50+Foreign Disclosure Technician & Staff Actions Analyst (SJS)A Department of the Army (DA) member designated in writing to oversee and control the coordination of specific disclosures of classified military information (CMI) and controlled unclassified information (CUI). Responsible for reviewing, monitoring and reviewing taskers requiring leadership input and direction.• Directed the actions to produce, interpret, implement policies and gave procedural guidance as well as exercise staff surveillance• Developed, implemented the program directives, and provided logistic/technical education• Received, reviewed, provided interpretation, and controls the Delegation of Disclosure Authority Letters (DDLs)• Maintained a $3.8M Automated Data Processing Equipment (ADPE) Custodian account of equipment, belongings and assets in multiple offices and offsite locations• Analyzed multiple lines of information for senior management by reviewing, coordinating, tasking, and monitoring all correspondence, taskers, and jobs that require leadership attention

Department of the ArmyU.S. Special Operations Command, Special Operations Command Europe (SOCEUR)Patch Barracks, Stuttgart-Vaihingen, Germany10/2002 - 09/2005Hours: 50+Human Resources Specialist & Command Security Manager

Preserves and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, plans, and practices. Worked out a secure and sound environment for customers and employees by setting up and implementing security policies and procedures and supervised internal security managers.

• Demonstrated knowledge of overall mission, functions, organization, objectives, procedures and their relationship to the administrative support activities for a Theater Special Operations Command (TSOC).• Supervised the management of all administrative requirements of an intelligence division that included pay, joint-level evaluations, appraisals, and security clearance processes• Established/revised directorate policies on Joint Human Resources Operations that included the utilization of an access control roster to sensitive/classified data on all approved personnel and government institutions• Review the unit security posture to enforce DoD policy, National Security Agency directives and guidance on the Operational Security (OPSEC), Information Security (INFOSEC) and Physical Security of the primary workplace and external support facilities• Mastered the collective training of support personnel for Airborne Operations as a certified Jumpmaster Instructor

Additional Job Related Training:Defense Enrollment Eligibility and Reporting System (DEERS) Identification card issuance and service - APRIL 2015Real-Time Automated Personnel Identification System (RAPIDS) – APRIL 2015Familiar with Air Force Instruction 36-3026, Identification Cards for Members of the Uniformed Services, Their Eligible Family Members, and Other Eligible PersonnelEMILPO Functional GuidanceEnlisted Distribution and Assignment System (EDAS) User - APRIL 2015eTOPMIS - APRIL 2015TOPMIS II - APRIL 2015USAREUR Personnel Database (UPDB) User – APRIL 2015PERDROPS User -APRIL 2015Interactive Personnel Records Management System (IPERMS) - APRIL 2015Passport Agent Certification – Frankfurt, Germany – Department of State (DOS) – MAY 2016

Additional Information:Supports a Department of Defense Security Clearance (SECRET/Non-Critical Sensitive)Employee RelationsKnowledgeable in Microsoft Office Suite ApplicationsFASCLASS Position Description KnowledgeQualified Typist (40 WPM)RecruitingAdministrative SupportBusiness AdministrationLabor RelationsOrganizational DevelopmentAccountingSpreadsheets

Technical Military Personnel SupportPersonnel Records Reports/ScreeningPromotionsArmy EvaluationsSpecial ActionsRetirement ActionsPersonnel Actions/InquiriesService ObligationsRecords DiscrepanciesFraudulent Enlistments