THE POWERFUL

SOLUTIONeasyHRA&

Integrated health reimbursement arrangements (HRAs)

HRA IMPLEMENTATION

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Easy execution 4

Timeline 5

Phase 1: Preparation 6

Phase 2: Integration 7

Phase 3: Go live 8

HealthEquity mobile app 9

Account mentors 9

FAQs 10

Resources 11

Table of contents

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Thank you for selecting HealthEquity as your HRA partner. Together, your health plan and HealthEquity deliver a fully integrated approach to health reimbursement arrangements (HRAs). It’s a solution with easy enrollment, less paperwork and hassle-free claims.

This means simplified account management as well as online tools, resources and education. You’ll also get the dedicated service and support that distinguishes our offerings.

• Integrated claims• Automated account setup• Insightful employer support team• Convenient employer portal

This guide provides a detailed outline of the entire HRA set-up process. Our team of specialists will guide you every step along the way for an easy execution.

EASY, CONVENIENT SOLUTIONS

Let’s go!

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HealthEquity team memberSalt Lake City, Utah

Helpful support for employers is available every step of the wayOur onboarding team, based in Salt Lake City, will guide you through the entire implementation process. Their insight and experience provide powerful resources for a successful launch.

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Employer/broker completes the electronic new business notification form. Expect an email in 2-3 business days from onboarding@healthequity.com

3. GO LIVE

2. INTEGRATION

TIMELINE

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Employer sends employee health plan enrollment to health insurance carrier

We’ll take you there.

HealthEquity’s streamlined process makes implementing HRAs easy for employers. Our powerful technology and expert implementation team ensure a smooth launch, with three easy phases:

1. PREPARATION

HealthEquity creates the employer portal

HealthEquity creates individual accounts for each employee

HealthEquity sends materials to employees and reimbursement account card* if applicable

Health insurance carrier sends employee eligibility to HealthEquity

Onboarding will discuss your plan design options

PREPARATION

INTEGRATION

GO LIVE

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1The HealthEquity® Visa® Reimbursement Account Card is issued by The Bancorp Bank; member FDIC pursuant to a license from Visa U.S.A. Inc. Your card can be used everywhere Visa debit cards are accepted for qualified expenses. This card cannot be used at ATMs and you cannot get cash back, and cannot be used at gas stations, restaurants, or other establishments not health related. See Cardholder Agreement for complete usage restrictions.

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Select a health plan paired with a HealthEquity HRA

• Work with your health plan representative to select a health plan that meets the needs of your employees.

• Pair your plan with an HRA from HealthEquity.

Complete the electronic new business notification form

• Complete the electronic new business notification form.• A HealthEquity representative will contact you within two to three days

to discuss your plan design.

Group setup, employee enrollment• Complete group setup through your health plan.• Employee enrollment is sent to HealthEquity.

PHASE 1:PREPARATION

45+ days priorto effective date

45 days priorto effective date

30 days priorto effective date

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Your health plan sends group information to HealthEquity

• Your health plan sends group setup data and employee elections to HealthEquity electronically via secure file transfer protocol (FTP).

• After initial setup, your health plan will send regular claims data to HealthEquity via secure FTP.

HealthEquity creates your employer portal

• HealthEquity loads group setup information into our secure integrated platform.

• HealthEquity creates a unique employer interface for managing employee alerts, administrative access, account funding and reporting.

25 - 35 days priorto effective date

15 days priorto effective date

PHASE 2:INTEGRATION

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PHASE 3:GO LIVEHealthEquity opens HRAs

• HealthEquity loads HRA elections• Individual accounts are created for each person who enrolls

Employer receives invitation to employer portal webinar

• You will receive a welcome email, containing instructions for next steps and ongoing support information

• Once your plan is ready to go, you will receive an email with login credentials and a link to register for the employer portal webinar

Employees receive welcome materials• HealthEquity mails welcome materials to employees enrolled in an HRA• Welcome materials include:

- Instructions for accessing member portal - Contact information for member services - Tips for maximizing health savings with an HRA - HealthEquity® Visa® Reimbursement Account Card1 (when applicable)

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1 This card is issued by The Bancorp Bank; member FDIC pursuant to a license from Visa U.S.A. Inc. Your card can be used everywhere Visa debit cards are accepted for qualified expenses. This card cannot be used at ATMs and you cannot get cash back, and cannot be used at gas stations, restaurants, or other establishments not health related. See Cardholder Agreement for complete usage restrictions.

15 days priorto effective date

1 - 3 days after group setup is complete

12 - 15 days prior to effective date

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Helpful support for our members, available every hour of every dayOur team of specialists based in Salt Lake City are available 24 hours a day, providing members with the tools and information they need to optimize their reimbursement accounts.

Account mentors

HRA RENEWAL PROCESSA few months before the end of your HRA plan year HealthEquity will contact you to present your renewal options. Your options include:

Renew without changes If you choose this option it will be applied to your new plan year and you are not required to take any further action.

Renew with changes HealthEquity will reach out to you if you are making changes to your plan design.

Discontinue the plan If no response is received HealthEquity will reach out again 60 days and then 30 days prior to the end of your plan year. Your current plan design will not be renewed unless you take action.

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How do integrated claims benefit employees enrolled in an HRA?Your employees’ claims information is fed directly to their online portal. This allows them to make payments or request reimbursement on claims that are already verified, which results in faster processing.

Who pays the monthly HRA administration fee?The employer pays the monthly HRA administration fee.

Who owns the account?Technically, the account funds are owned by the employer until a qualified expense is incurred. HRA members have access to the funds for the duration of the plan year and any applicable grace period. After that, unused funds can be rolled to the next plan year or are returned to the employer and can be used to pay administration expenses.

How do I manage the HRA program moving forward?Upon group enrollment, you will have access to the secure HealthEquity employer portal. Its features allow you to:

• Create additional logins for your staff with role-based permission levels and email preferences

• Set up banking information• View employee listing with status, coverage level and coverage dates• Generate reports and create system alerts

FAQsQ

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Get started today.Empower your employees to save by offering our powerful and easy HRA solution.

Contact your health plan representative or contact HealthEquity at:

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RESOURCESEmployer servicesPhone: 866.382.3510, (Available 7 am - 7 pm Central)Email: employerservices@healthequity.com

Employer portalMyHealthEquity.com

Member servicesPhone: 866.346.5800 (Available every hour of every day)Email: memberservices@healthequity.com

Member resource siteHealthEquity.com/HRAlearn

866.382.3510

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HRA_Integrated_ImplementationGuide_August_2019 Heal

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HealthEquity mobile app1 available for FREE at:• Apple® App Store® • Google PlayTM

15 West Scenic Pointe DriveDraper, UT 84020info@healthequity.com | www.HealthEquity.com

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1 Accounts must be activated via the HealthEquity website in order to use the mobile app.