hrd-81-29 further improvements needed in eeoc enforcement ... · gz-t8-a?jh sbij,iaijjv ln3w3xodn3...

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U.S. GENERAL ACCOlJMlNG OPFICE

SURVEY OF CHARGING PARTIES TO NEGOTIATED SJZITLEMENTS

UNLESS OTHERWISE INDICATED, PERCENTAGES ARE BASED ON THE PROJECTED 1200 CHARGING PARTIES RETURNING USEABLE REPLIES. PERCENTAGES ARE ROUNDED TO THE NEAREST WHOLE NLMBER AND MAY NOT TOTAL 100.

INSTRUCTIONS:

Please answer the questions based only on the negotiated settlement listen in the cover letter. Please ignore the numbers printed next to the blocks and in parentheses. They are only listed to help our keypunchers in cod- ing the answers for computer analysis.

1. How did you feel on the whole about that settlement? (Check 9 one. j RESPONSE PERCENTAGES (18)

1. 0 Very satisfied 10

2. 0 Generally satisfied 32

3. 0 Not sure 10

4. 0 Generally dissatisfied 19

5. 0 Very dissatisfied 28

6. 17 Don’t recall OL/ NO ANSWER

2. Which of the following conditions were involv:d in tnis case? (Check a// that apply. j

- RESPONSE PERCENTAGES

1. 0 Hiring 16 1. 0 Job advertisement 4

1. Cl Promotion 25 1. 0 Job classification 14

1. 0 Firing 51 1. 0 Job referral 4

1. _I rrlnsfer 11 1. 0 Training 12

1. 0 Wage practices 15 1. 0 Other: (specify} 16

Please answer question 3 based only on the conditions YOU checked above. I/ Actually 0.3%.

3. How did you feel about that settlement in more detail? (Check one - block for each aert listed.)

Money settlement

Hiring consideration

Promotion considentton

Training considention

Rehiring consideranon

Transfer arrangement

Other lPlc?ae write ,” this spud:

4.

APPLICABLE 2f RESPONSE PERCENTAGES

03

F :” 10 Y

0702

8’” 0:: 051 032

Not Apply

0 1’

cl 75

Cl 88

049

I39

085

21 Percentages are based only on those answering relevant Parts to question 2, except for money settlement which is based on 1066 projected i-fJSpO”SC?S.

Kc- swer

26

26

13

11

47

22

39

Was the primary investigator or fact finder that you dealt with on this case a representative of the Equal Employment Opportunity Commission or the State (local) fair employment practices agency? (Check & one. j (36)

RESPONSE PERCENTAGES

1. q The Equal Employment Opportunity Commission 92

2. 0 State (Local) fair employment practices agency 2

3. 0 Don’t recall 4

NO ANSWER 1

Please base your answers to the remaining questions only on your experiences with the agency you checked above. (Fhe tim over.)

5. Were you told of your right not to agree to the settlement proposed - by the employer? (37)

1. Cl Yes RESPONSE PERCENTAGES

61

2. 0 No 27

3. 0 Don’t recall 11 NO ANSWER

6. If you had known you could have rejected the proposed settlement, would you have done so? (Check & one.) (38)

APPLICABLE RESPONSE PERCENTAGES i!/

1. 0 Definitely No 4

2. 0 Probably No 10

3. 0 Not sure 16

4. q Probably Yes 30

5. 0 Definitely Yes 39

z 6. 0 Does not apply

NO ANSWER 2

7. Were you told of your right to sue in Federal court on your own? (3% RESPONSE PERCENTAGES

1. Cl Yes 57

2. 0 No 32


NO ANSWER 1

8. Did EEOC or the State (local) fair employment practices agency help you understand its charge filing process, its investigation or fact finding process, and its settlement process? (Check one block for& proced


Process NO

ANSWER YL -- - N6 -

3

Don’t Recall

Charge filing 7 fl 67 0 18 0 8 (40)

Investigation or 12

0 s5 fact finding 0 26 q 7 (41)

Settlement 12 0 58 0 24 0 6 (42) 31 Masrd ~mly ,111 thoar, ar~swer,ng No or Uon’r recall fti quest,i,n 5.

Has the employer or union lived up to ‘its part of the settlement? (Check OnJf one.) (43)


1. 0 Yes, lived up to &l or nearly all of it 35,

2. 0 Yes, lived up toeof it 12

3. q Lived up tohalfof it 7

4. 0 No, lived up to only some of it 11

5. 0 No, lived up to little or none of it -- 19

6. 0 Don’t recall 6 NO ANSWER 6

Do you think the investigator or fact tinder got the facts in your case? (Check & one.) (44)


1. 0 Yes, got &or nearly all of the facts 31

2. 0 Yes, got most of the facts 27

3. 0 Got about half of the facts 9

4. 0 No, got some of the facts 14

5. q No, got few or none of the facts -m 16


NO ANSWER 1

In your opinion, how well did the fact tinder control the fact finding conference? Khtxk only one.) (45)

1. El Complete control RESPONSE PERCENTAGES

14

2. 0 Very good control 22

3. 0 Adequate control 23

4. Cl Poor control 18

5. 0 No control at all 8


NONE HELD OK NO ANSWEK 11

12. If you felt that the fact finder did not have adequate control of the fact finding conference, what were the problems? amly. I

(Check 8/r that

APPLICABLE RESPONSE PERCENTAGESLI

1. 0 Interruptions by the employer’s attorney 29

1. 0 Interruptions by others who were with the employer 30

1. 0 Other: (P/ease explain) 48

4/ Based only on those answering Poor or No control in uestion 11.

13. How satis red were you overall with the investigator or fact finder .p - assigned to your case? (Checkonly one.1 (49)

I. q Very satisfied RESPONSE PERCENTAGES

19


3. 0 Not sure 9




14. How satisfied were you with the way the investigator or fact finder got the facts in your case? (Checkonly one.1 (50)

1. 0 Very satisfied RESPONSE PERCENTAGES

16


3. 0 Not sure 13

4. q Generally dissatisfied 13

5.0 Very dissatisfied 19


15.

16.

How satisfied were you with the way the investigator or fact finder helped you and the employer reach a final agreement? (Check on/ one.)

RESPONSE PERCENTAGES -3 (5

1.0 Very satisfied 13


3.0 Not sure 11

4.0 Generally dissatisfied 18


6. c] Don’t recall 1

NO ANSWER 4

Considering your answers to questions 5 thru 15, how satisfied overall were you with the way your charge was handled? (Check & one.)

RESYONSE PERCENTAGES (52) 1.0 Very satisfied 16

2.0 Generally satisfied 26

3.0 Not sure 9



6.0 Don’t recall 1

NO ANSWER

Please use the space below to give ydur reasons for satisfactions and dissatisfactions.

Satisfactions (53)

39%

Dissatisfactions (54)

52%

17. Has your settlement helped make the job better for others like yourself? (Check & one. J (55)


1. 0 Definitely yes 11

2. 0 Probably yes 13

3. 0 Not sure 13

4. 0 Probably no 19

5. q Definitely no 26

6. 0 No basis to judge 15

NO ANSWER

18. Did your getting a settlement ielp other workers decide to file charges also? (Check only one.J (56)

1. q Definitely no RESPONSE PERCENTAGES

16

2. 0 Probably no

3. 0 Not sure



6. 0 No basis to judge 24

NO ANSWER

19. Would you go to the EEOC4 or the State (local) fair employment practices agency again if you had another employment problem? (Check only one.1 (57)

RESPONSE PERCENTAGES 1. 0 Definitely yes 44


3. q Nt-1 WR 12

4. 0 Probably no 6

5. 0 Definitely no 13

NO ANSWER Please explain your answer:

20. If you have any comments on any of these questions or any other matters not covered, please feel free to express your views. You may use the rest of the page if you wish. Thank you very much for your help.

(59) 60% commented

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PART I: UNLESS OTHERWISE INDICATED, PERCENTAGES ARE

SPECIFIC CASE ONLY BASED ON THE PROJECTED 1466 EMPLOYERS

RETURNING USEABLE REPLIES. PERCENTAGES ARE ROUNDED TO THE NEAREST

1. Was the primary mvestlgator or act mder that you dealt with on this case WHOLE NJlMBER .&ND t+Y NOT TOfAL ‘ip”.

a representativk of the- Equal Employment Opportunity Commission or the State (local) fair employment practices agency? /Check on/y one.)

(18) RESPONSE PERCENTAGES

1. 0 The Equal Employment Opportunity Commission 92

2. •J State (local) fair employment practices agency 2


NO ANSWER 3

Please base your answers to the remaining questions in Part I only on your experiences with the agency you checked above.

-’ In your opinion, was the investigator or fact finder you dealt with on this case qualified. impartial, thorough, and amiable? (Check one block for each characteristic.)

RESPONSE PERCENTAGES NO ANSWER

DefiAitely Probibly NAt Probably Detiiitely t% basis Yes Yes Sure No to Judge -

Ql‘-\LIFlED 039 0 35 0 10 0 1 53 011

l\IP.\RTlAL Cl29 028 012 0 11 07 013

T~IOROUGli 034 035 0 7 0 4 05 016

AMIABLE 04&l 030 Cl 2 0 3 03 014

Please comment on the strengths and weaknesses of the investigator or fact finder you dealt with on this-case.

Strengths (23)

41%

Weaknesses (24)

31%

In your opinion, how well did the faet finder control the fact finding conference? (Check only one.) (25)

1. Cl Complete control RESPONSE PERCENTAGES

16

2.0 Very good control 28

3. 0 Adequate control 30

4. Cl Poor control 4

5.0 No control at all 1

6.0 Don’t recall 2 NONE HELD OR NO ANSWER

If you felt that the fact tinder dil not have adequate control of the fact finding conference, what were the problems? (Check all that apply./

1.0 interruptions by the charging party s attorney APPLICABLE RESPONSE PFKCFN’I’AGts 11

0

1. q Interruptions by others who were with the charging party I I

1.0 Other: (Please explain) 77

21 Based only on those answering Poor or No control to quest,o,, 3

How satisfied were you overall with the investigator or fact tinder assigned to resolve the charge tiled against you? (Check only one.)

(29)

1. q Very satisfied RESPONSE PERCENTAGES

25


3. 0 Not sure 6



6. 0 Don’t recall 1 NO ANSWER

How did the investigator or fact tindir get information from you about the specific charge? (Check all that apply.)

1. 0 Telephone RESPONSE PERCENTAGES

53 (30)

1. 0 Questionnaire 65 (31)

1. Cl On-site interview 23 (32)

1.0 Other: (P/ease explain) 18 (33)

7. If a questionnaire was used, how many of the questions did you feel were relevant to the specific allegation? (Check only one.) (34)

APPLICABLE RESPONSE PERCENTACESfi/ 1. 0 Allofthem lb

2. 0 Most of them 46

3.0 About half of them 22

4. 0 Some of them 14

5. 0 None of them 0 11


71 A:t:!l?3.4%. 61 Base on y on those checking Que?stionnaire in question 6.

8. Were you g&n an adequate opportunity to give your side of the dis- pute during the investigation or fact finding process? (ChKk only one.)



2.0 Probably yes 28

3.0 Not sure 2

4.0 Probably no 2

5. 0 Definitely no 3


NO ANSWER 8

9. How satisfied were you with the procedures which the investigator or fact finder followed in obtainingthe facts of the case? (Check only one./


1.0 Very satisfied 18

2.r I ;enerally sat i-,fied 57

3.0 Not sure 3



-

10.

11.

How satisfied were you with the procedures which the investigator or fact finder followed to enable you and the charging party to reach a fmal agreement? (Check only one.) (37)

1. 0 Very satisfied RESPONSE PERCENTAGES ::

21 x

2. 0 Generally satisfied 50 z

3. 0 Not sure 5




Considering your answers to questions 2 thru 10, how satisfied overall were you with the way the complaint against you was resolved? (Check only one.) (38)

1. q Very satisfied RESPONSE PERCENTAGES

21


3. 0 Not sure 2


5. q Very dissatisfied 5

t Please give your reasons for satisfactions and dissatisfactions.

Satisfactions (39)

43%

Dissatisfactions (40)

36%

ENDOFPARTI

PART II: OVERALL B UNLESS OTHERWISE STATED, PERCENTAGES ARE IASgD ON ‘IlIE PRDJECTSD 1292 IMlIQllE CHPDUWERS RRTDRNINC IJSEASLE REPLIES.

1. How many emDlovar (or union members) did YOU have on vour rolls as Of t.hce&er 3-l, i978i IWmck only a&J - (41)

2.

ki 3.

4.

1.0 15-50 RRSfONSE PERCENTACES

12

2.0 51-250 24

3.0 251-500 10

4.0 501 - 1,ooo 11

5.0 lpol or more 38 NO ANSWER 5

Do you have an equal employment opportunity (EEO) program?

1.0 Yes RESPONSE PERCENTACES

82

2.0 No 15

If yes, gn%z.R If no, go to Q&ion 6.

(42)

If you have an EEO program, what kind is it? (Check all that -ply.)

1. 0 APPLICABLE RESPONSE PKRCENTAGES 21

A general grievance procedure which can be used to handle discrimination complaints as well as other job complaints. 73

1. 0 A special staff member (staff office) whose duty it is to handle discrimination complaints only. 26

1. 0 A special staff member (staff office) whose duty it is to provide EEO counseling services to all employees. 38

I.0 Other (P/ease specify) a

81 Based only on those answering Yes to question 2.

During calendar year 1978, about what percent of the EEO complaints filed with your internal program were successfully settled between you and the charging party without outside involvement? (Please provide your best estimate inn&e,$lank.J BASED ON 643 P&OJECTED RESPONSES

HEDIAN= 85 (Percent)

During calendar year 1978. about what percent of the EEO complainb fiWvithyourin~~~~hter~withEEOCorS~tc (local) f8ir employment practices yen&s? atimtw in dte b&k.}

W-M Y$$ BASED ON 650 PROJECTED RESPONSES -

NEAN- 17 MEDIAN- 5

PWtW7tJ

Considering all of the EEO cm filed against you which were procused by EEOC and the State (local) fair employment practices agencies (706 agencies) in the last year, how do you feel overall about the wry each pmoused the charges? l-k one box tbr EEOC end one box for State Iloul) qwcbl (51 - 52)

EEO CHARGES PROCESSED BY EEOC

cl ”

Do

cl7 Cl 1’ cl6 06

5

RESPONSE PERCENTACES

1. Very srtisfied

2. Generally satisfied

Not sure

Generally dissatisfied

Very dissatisfied

No basis to judge NO ANSWER

EEO CHARGES PROCESSED BY 706 AGENCIES

4

19

4

13

4

18 38

Cl cl Cl 0 cl cl

Please explain answers:

7. This questionnaire is being used to obtain data from many different kinds of establishments throughout the country. It cannot provide information in the same depth as that obtained in a personal interview or through narrative responses. Therefore, if you feel that there are issues which need further clarification, please feel free to comment on them here or on the other side of this page. Any further information you can give us will be greatly appreciated. 45% commented (53)

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hrd-81-29 further improvements needed in eeoc enforcement ... · gz-t8-a?jh sbij,iaijjv ln3w3xodn3...

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