HRD

Supporting Toyota Culture

Woraphon Sompakdee Toyota Motor Thailand Co.,Ltd.

Education : 1989 : Sociology & Anthropology Thammasat University Working Experience Siam Steel International Co.,Ltd. 1989 : Officer/ External affairs Pikulthong Lumsum Group 2003-2006 : General Manager/ Admin. Toyota Motor Thailand Co.,Ltd. 1990 : Officer - Employee relations/ HR 1993 : Sr.Supervisor - Employee relations/ HR - System Development/ HR 1997 : Assistant Manager - Employment/ HR 2001 : Manager - Employment/ HR 2010 : Deputy General Manager/ HRD 2013 : Deputy General Manager/ HR 2015 : General Manager/ CA

Woraphon Sompakdee

Certified Trainer of Toyota Way

from Toyota Institute-TMC/Japan

Profile

Toyota Way คอือะไร ?

เป็น คา่นยิมรว่ม (Shared Values) ทีเ่ป็นปจัจยัแหง่ความส าเร็จในการด าเนนิธุรกจิ

ของโตโยตา้ซึง่พนกังานโตโยตา้ทกุคน ทกุ

ระดบั ทกุภมูภิาค และบรษิทัพนัธมติรทางธุรกจิ

ไดร้บัทราบความคาดหวงัใหน้ าไปประยกุตใ์ชใ้น

การท างาน เพือ่ใหบ้รรลเุป้าหมายและผลส าเร็จที่

ก าหนดไว ้

คอื... DNA ของโตโยตา้

TOYOTA WAY

2.Kaizen ไคเซ็น

3.Genchi Genbutsu เก็นจ ิเก็นบสุซ ึ

4.Respect การยอมรบันบัถอื

5.Teamwork การท างานเป็นทมี

Respect for People

การยอมรับนับถอื ซึง่กนัและกนั

Continuous Improvement

การปรับปรงุ อยา่งตอ่เนือ่ง

2 pillars 5 values

1.Challenge ความทา้ทาย

Training / Activity Objective

Basic Toyota Way in

Newcomer course

To introduce Toyota Way principle to new employees

Toyota Way Foundation

course

To enhance understanding in Toyota Way principle

Competency Appraisal (CA) To evaluate employees’ capabilities according to Core Competency

that align with Toyota Way principle

On the Job Training (OJT) To enhance the use of Toyota Way principle in daily work

Newcomer course

Toyota Way

Foundation course

CA

OJT

1 yr. 2 yrs. 3 yrs.

CA CA

0-3 months

Toyota Way Implementation

Responsibility

Own

Own

Own

Team

Section

Multiple

Section / Regional

Department /Global

G9 General Manager

G8 Deputy GM

G7 Manager

G6 Assistant MGR

G5 Senior Supervisor

G4 Officer

G1-G3 Operator

Standardized Identifies way to improve

work

Initiate new challenge

process

Work & support

members to achieve goal

Drive & Coach members to achieve goal

Create new challenge Goal

Create new challenge Goal

Role

Expert Level

Basic Level

Developing Level

Advanced Level

Doing Level

White Collar Blue Collar

Global

Content

Develop by

TI/TMC

•TW

•TBP

•TPS

•QC Circle

• etc.

Develop by

TI/TMC

TIAP/TMAP-EM

•EDP (VP)

•LDP (G9)

•MDP/ APMDP (G8)

•TMD (G7)

Potential

Program

Develop by

HD/TMT

•Leadership

•Strategy

•Innovation

•People

Development

Local

Content

Development Program Categories

Consists of:

8 Steps (Concrete Actions & Processes)

Drive & Dedication

Toyota Business Practice (TBP)

Kick-Off 1st Round Selection

Final Round Selection

1st TBP Forum Communication Selection Presentation

TOYOTA PRODUCTION SYSTEM

Fixed Position Stop

J

I

D

O

K

A

Pokayoke

Andon

Contin. Flow Process. / Heijunka

J

I

T

Kanban

/ Pull System

Takt Time

Standardised Work and Kaizen

2. Kaizen ไคเซ็น

3. Genchi Genbutsu เก็นจ ิเก็นบุสซ ึ

4.Respect การยอมรบันบัถอื

5.Teamwork การท างานเป็นทมี

Respect for People

การยอมรับนับถอื ซึง่กนัและกนั

Continuous Improvement การปรับปรงุ อยา่งตอ่เนือ่ง

1.Challenge ความทา้ทาย

• ผลิตสินคา้ท่ีลูกคา้ตอ้งการ

• ในเวลาท่ีลูกคา้ตอ้งการ

• ในปริมาณท่ีลูกคา้ตอ้งการ

เราจะไม่ปล่อยของเสียไปยงัลูกคา้/ ขั้นตอนถดัไป

คุณภาพสูงสุด ตน้ทุนต ่าสุด และเวลาท่ีสั้นท่ีสุด

คุณภาพ ตน้ทุน เวลา

Idea Suggestion (รายบคุคล)

สง่เสรมิการเรยีนรูข้ององคก์ร

QC Circle (รายกลุม่)

• เงนิรางวัล 100-40,000 บาท

• พจิารณามอบเงนิรางวลัทกุเดอืน/ ผู ้ชนะเลศิประจ าปี

• น าเสนอตอ่คณะผูบ้รหิาร 2 ครัง้/ปี

• ผูช้นะเลศิมโีอกาสเดนิทางไปน าเสนอผลงานใน Asia Pacific/ ประเทศญีปุ่่ น

Global

Content

Develop by

TI/TMC

•TW

•TBP

•TPS

•etc

Develop by

TI/TMC

TIAP/TMAP-EM

•EDP (VP)

•LDP (G9)

•MDP/ APMDP (G8)

•TMD (G7)

Potential

Program

Develop by

HD/TMT

•Leadership

•Strategy

•Innovation

•People

Development

Local

Content

Development Program Categories

Step 1 Introduction & Develop Trainer

Opening ceremony on Aug.26, 2010 Mgt. & Office Staff = 10 Dimensions Production Member = 7+1 Dimensions

Announcement Learning Aids

Books VDO

Learning Zone (H.O.2) KM Web (intranet)

Know Understand Can do/apply Practice

Production Member Management & Office Staff

Develop new training structure for Mgt. & Office staff based on Toyota Way Cooperate with 5 universities in developing content & material

Training Program

Challenge Kaizen Respect Teamwork

Corp. Strategy Innovation People Dev. Leadership

Chulalongkorn Mahanakorn/ Thammasat Mahidol

King Mongkut's

TOYOTA WAY

Genchi Genbutsu

People Development

Innovative Thinking

Leadership Corporate Strategy

P I L C

Step 1 Introduction & Develop Trainer

Train-the-trainer (T3)

Develop new 18 trainers (G6-G9) by university

Certified by Toyota Academy & each University (Granted certification in Trainer Seminar : Mar.23,2012)

TU KMUTT MUT

Know Understand Can do/apply Practice

http://www.google.co.th/imgres?imgurl=http://upload.tarad.com/images2/4b/97/4b970d6ed6f5f9d2ddd59264436e37fe.jpg&imgrefurl=http://www.bloggang.com/viewdiary.php%3Fid%3Danotherside%26month%3D04-2010%26date%3D06%26group%3D27%26gblog%3D314&usg=__sHI4ON2wWZ5f_oJwUSuvHqnQ50g=&h=164&w=155&sz=10&hl=th&start=2&sig2=voWQ-op0HKyM1nV5NKVksQ&zoom=1&tbnid=0yB4xokp8fXSOM:&tbnh=98&tbnw=93&ei=uQd8T6quDuWaiAe0yYi8CQ&prev=/search%3Fq%3D%25E0%25B8%25A8%25E0%25B8%25B4%25E0%25B8%25A3%25E0%25B8%25B4%25E0%25B8%25A5%25E0%25B8%25B1%25E0%25B8%2581%25E0%25B8%25A9%25E0%25B8%2593%25E0%25B9%258C%2B%25E0%25B9%2580%25E0%25B8%25A1%25E0%25B8%2586%25E0%25B8%25AA%25E0%25B8%25B1%25E0%25B8%2587%25E0%25B8%2582%25E0%25B9%258C%26hl%3Dth%26sa%3DX%26tbm%3Disch%26prmd%3Divns&itbs=1

Global

Content

Local

Content

• VP Nomination

• PA score: B up • CA score: 2 up • TOEIC score: 600

Qualification

• VP Nomination • Experience : 3-5 yrs • PA score: B up • CA score: 2 up • Aptitude Test

Development

• T3 program

(TI, TMC standard)

• Trainer Dev. Program

• Trainer Dev. Program; > Trainer’s personality

> Trainer psychology

> Presentation technique

> Coaching skill

> English language

• Best Trainer

Reward

• Trainer Suit

• Trainer Kits;

> nametag

> thumb drive

> certificate

> pointer

> lanyard

> global warming

bag

Certification

• Fixed term

1.T3 (N)

2. Follow up (N+6mths)

3. Re-certification

(N+3 yrs)

• Fixed term

1.T3 (N)

2. Follow up (N+1yr)

3. Service Term(N+3 yrs)

> Re-certification

> Promote successor

Motivation

Internal Trainer Development

Corporate for Executive

4.114.35 4.28

4.24 4.294.04

0

1

2

3

4

5

Curriculum Instructor Content

0

1

2

3

4

5

Corporate for G7

4.35 4.28 4.294.24 4.29 4.044.24 4.22 4.264.24 4.29 4.04

0

1

2

3

4

5

Curriculum Instructor Content

0

1

2

3

4

5

Step 2 Direct training

Innovative Thinking for G8

4.254.57 4.46

4.25 4.42 4.274.24 4.29

4.04

0

1

2

3

4

5

Curriculum Instructor Content

0

1

2

3

4

5

Innovative Thinking for G9

4.25 4.43 4.454.444.63 4.64

4.24 4.294.04

0

1

2

3

4

5

CurriculumInstructor Content

0

1

2

3

4

5

Leadership for G8

4.57 4.6 4.494.27 4.14 4.26

4.24 4.294.04

0

1

2

3

4

5

Curriculum Instructor Content

0

1

2

3

4

5

KMUTT (Innovative Thinking) MU (Leadership) CU (Corporate Strategy)

•Lecturer from University (for G7 and above)

Trainee Evaluation Trainee Evaluation Trainee Evaluation

= Average score of internal trainer in FY’11

Know Understand Can do/apply Practice

G8 : 2 groups G9 : 2 groups G7 : 4 groups G8 : 2 groups Exec:1 group

Leadership for G9

4.634.82

4.654.674.31

4.48

4.24 4.294.04

0

1

2

3

4

5

CurriculumInstructor Content

0

1

2

3

4

5

G9 : 2 groups

Action Learning [Job Apply]

Action Learning [Action plan]

Action Learning [Under developing]

Innovation for G1-3

3.99 4.024.18

4.65 4.69 4.63

4.24 4.294.04

0

1

2

3

4

5

Curriculum Instructor Content

0

1

2

3

4

5

Step 2 Direct training

Innovation for G4

3.34 3.41 3.23

4.344.17 4.16

4.514.32

4.144.24 4.29

4.04

0

1

2

3

4

5

Curriculum Instructor Content

0

1

2

3

4

5

People Development for G6 Innovative Thinking for G1-3 Innovative Thinking for G4

•Lecturer from TMT certified trainer (for G6 and below)

Trainee Evaluation Trainee Evaluation Trainee Evaluation

= Average score of internal trainer in FY’11

Know Understand Can do/apply Practice

People Dev. for G6

4.35 4.28 4.294.24 4.294.04

4.24 4.22 4.264.24 4.29

4.04

0

1

2

3

4

5

Curriculum Instructor Content

0

1

2

3

4

5

G6 : 3 groups G4 : 3 groups G1-3 : 2 groups

Action Learning [Under developing]

Action Learning [Reunion]

Action Learning [Under developing]

Step 2 Direct training

•Implement Individual Development Plan (IDP) System

Know Understand Can do/apply Practice

Co-operate with HR communicate new Competency Appraisal form & IDP. Provide development tools for superiors to develop their subordinates in daily work.

Communication G9-G6

OJT Job Assignment

Job Shadowing

Training by superior Self-Learning

Coaching

IDP tools

Development Tools

Global

Content

Develop by

TI/TMC

•TW

•TBP

•TPS

•etc

Develop by

TI/TMC

TIAP/TMAP-EM

•EDP (VP)

•LDP (G9)

•MDP/ APMDP (G8)

•TMD (G7)

Potential

Program

Develop by

HD/TMT

•Leadership

•Strategy

•Innovation

•People

Development

Local

Content

Development Program Categories

K2

Equivalent to VP

K3

Equivalent to GM

K4

Equivalent to DGM

TMT

Leadership Development

Program (LDP)

Executive

Development

Program (EDP)

TMT Manager Development (TMD)

Toyota Institute

TMAP-EM (AP-MDP)

TMT (MDP)

Level Organizer

Toyota Institute

Manager

1997

2007

2008

2009

Start year

Asia-Pacific Management

Development

Program (AP-MDP) 2012

Management

Development

Program (MDP)

Development program for potential employee

THANK YOU