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Health Safety Enviroment and Quality Management System

Noise Management Sub‐Plan ‐ SICTL

Document Reference: HSEQ5.1.7d Document Title: Noise Management Sub‐Plan ‐ SICTL Version: 2

Document Owner: HSEQ Department Approved Date: 30 August 2013 of 33

Printed Version is uncontrolled ‐ controlled version available on Sharepoint

Document Control: Document control shall be in accordance with the HPA Document Control and Records Management Policy

(HSEQ9.1) and the Document Control & Information Management Procedure (HSEQ9.1.1), ensuring that:

An up to date version of this HSEQ Management System document is maintained;

Records of superseded versions of the document are retained for a minimum of 7 year; and

Current version of the document is readily available to all Managers, Employees and Key Stakeholders.

Register of Amendments

Ver No Page no

Date Description of amendments Prepared by Approved by

Draft 0 All 3 June 2013 Consultation Draft John Ieroklis Trevor Ballantyne

Draft 1 All 10 July 2013 Consultation Draft John Ieroklis Trevor Ballantyne

1 All 31 July 2013 External stakeholder consultation comments incorporated

John Ieroklis Trevor Ballantyne

2 All 30 August 2013

DP&I comments incorporated John Ieroklis Trevor Ballantyne

A person using Hutchison Ports Australia documents or data accepts the risk of:

a) Using the documents or data in electronic form without requesting and checking them for accuracy

against the original hard copy version; and

b) Using the documents or data for any purpose not agreed to in writing by Hutchison Ports Australia

This document is Copyright, other than for the purposes of and subject to the provisions of the Copyright Act, no part of it may be reproduced in any form or by any process without the prior permission of Hutchison Ports Australia

The information contained in this manual is Confidential and is not to be used or disclosed to any person without the prior approval of Hutchison Ports Australia






1 Purpose .................................................................................................................................. 5

2 Objective ................................................................................................................................ 6

2.1 Environmental Issues Overview .............................................................................................................. 6

2.2 Key Performance Areas Overview ........................................................................................................... 7

2.3 OEMP Sub‐Plans Overview ...................................................................................................................... 7

2.4 Key Performance Indicators Overview .................................................................................................... 7

3 Legislative Framework ........................................................................................................... 8

3.1 Applicable Legislation.............................................................................................................................. 8

3.2 Conditions of Development Consent ...................................................................................................... 8

4 Strategic Approach ............................................................................................................... 11

4.1 Risk Identification .................................................................................................................................. 11

4.1.1 Exclusions to the Scope of this Sub‐Plan ............................................................................................................... 11

4.2 Potential Operational Noise Impacts .................................................................................................... 12

4.2.1 Noise from Operational Plant, Machinery and Equipment ................................................................................... 12

4.2.2 Noise from Container Handling ............................................................................................................................. 12

4.2.3 Noise from Freight Trains and Rail Activities ........................................................................................................ 13

4.2.4 Noise from Ships ................................................................................................................................................... 13

5 Implementation of This Sub‐Plan ......................................................................................... 14

5.1 Operational Controls ............................................................................................................................. 15

5.1.1 Gradual Commencement Timetabling .................................................................................................................. 15

5.1.2 Noise Wall ............................................................................................................................................................. 16

5.1.3 Controls on Noise from Operational Plant and Vehicles ....................................................................................... 16

5.1.4 Controls on Noise from Containers Landing ......................................................................................................... 17

5.1.5 Controls on Noise from Freight Trains and Rail Activities ..................................................................................... 18

5.1.6 Controls on Noise from Ships ................................................................................................................................ 18

5.1.7 Assessment of Operational Noise Impacts at the Relevant Receivers .................................................................. 19

5.1.8 Procedures for Notifying Residents ...................................................................................................................... 20

5.2 Training of personnel ............................................................................................................................ 21

5.3 Monitoring and Response ..................................................................................................................... 21

5.3.1 Background Noise Monitoring Strategy ................................................................................................................ 21

5.3.2 Operational Noise Monitoring Strategy ................................................................................................................ 21

5.3.3 Proactive and Reactive Strategies for Dealing with Complaints ........................................................................... 22

6 Performance Expectations ................................................................................................... 24

6.1 Opportunities for Improvement ........................................................................................................... 24

6.2 Management of Noise Complaints ....................................................................................................... 25

6.2.1 Management of Complaints or Common Issues involving Neighbouring Stevedores .......................................... 27

6.3 Documentation and Record Keeping .................................................................................................... 28

6.3.1 Reporting Obligations ........................................................................................................................................... 29

7 Responsibility, Accountability and Authority........................................................................ 30

7.1 SICTL as Tenant ..................................................................................................................................... 30

7.1.1 HSEQ Officer .......................................................................................................................................................... 30

7.1.2 Environmental and Safety Compliance Engineer .................................................................................................. 30






7.1.3 National HSEQ Manager (Environmental Representative) ................................................................................... 30

7.1.4 Terminal Manager ................................................................................................................................................. 30

7.1.5 Work Crews and Plant Operators ......................................................................................................................... 30

8 Identification of Stakeholders .............................................................................................. 31

8.1.1 Internal Stakeholders ............................................................................................................................................ 31

8.1.2 External Stakeholders ........................................................................................................................................... 31

8.2 Consultation with Stakeholders ............................................................................................................ 32

8.2.1 Ongoing consultation ............................................................................................................................................ 32

8.2.2 Key Personnel Contact Details ‐ SICTL ................................................................................................................... 32

8.2.3 Key Personnel Contact Details – Operational Community Consultative Committee ............................................ 32

9 Referenced Documents ........................................................................................................ 33

10 Review and Auditing of this Sub‐Plan ................................................................................... 33






Noise Management Sub‐Plan

1 Purpose This Noise Management Sub‐Plan (NMSP) has been created as a means by which Sydney International

Container Terminals (SICTL) can comply with the relevant conditions and operational noise limits outlined in

the Instrument of Development Consent DA‐494‐11‐2003‐i listed in Schedule C – Terminal Operations (the

Development Consent). The NMSP is a component of the HSEQ5.1.7 Operational Environmental Management

Plan (OEMP) – SICTL and as such is a Tier 3 document within the Hutchison Ports Australia (HPA) Health,

Safety, Environment and Quality (HSEQ) Management System. This sub‐plan is an example of the commitment

of HPA to comply with the Development Consent and work with external stakeholders co‐operatively to

achieve good operational outcomes. The indicative process of how OEMP sub plans control the operations of

the SICTL Terminal is shown below.

Figure 1 Illustration of how the KPAs and sub‐plan control Operations






2 Objective The objective of this sub plan is to guide the direction of SICTL’s operations so that operational staff can carry

out their duties whilst remaining aware that their work may impact nearby residents. Through this awareness,

SICTL can best manage foreseeable impacts successfully. Ultimately, awareness and management of impacts

will lead to compliance with the Development Consent. SICTL will utilise this sub‐plan in the following ways:

as an management instrument so that good performance by SICTL and its contractors in the Noise

Management Key Performance Area (KPA) can be assured;

as an instrument that complements HPA’s commercial agreements with shipping lines enabling SICTL

to support the actions of vessels with the intent of compliance to the Development Consent (where

the Development Consent applies to vessels directly);

as a measure of compliance with the Development Consent in the form of a Key Performance Indicator

(KPI) target and a KPI goal;

as a description of what the KPI actually is and its context for measurement;

as a basis for consultation with relevant stakeholders in regards to minimising or eliminating noise

impacts, and

as a tool for promoting an ongoing relationship between the relevant stakeholders and SICTL so that

any operational problems can quickly be solved.

2.1 Environmental Issues Overview

The environmental issues that influence the operation of the SICTL terminal are either identified directly in the

Development Consent or are the outcomes of an operational risk assessment carried out by Hutchison Ports

Australia (HPA). In either case, the environmental issues are what SICTL will manage. The 10 issues identified in

section 1.5.1 of the OEMP are:

environmental management interface with work health and safety;

training personnel in environmental management;

quality of stormwater runoff/ separator tank discharges;

odour and dust management;

noise and traffic management;

waste management;

the handling and transit of chemicals and dangerous goods containers;

storage of fuels on site;

impacts on Sydney Airport;

the management of native and feral animals;

energy usage. and

community & complaints handling.

Independent issues or related issues may be grouped together and managed under Key Performance Areas.






2.2 Key Performance Areas Overview

KPAs are an important concept within environmental management because they describe unique and relevant

fields of compliance, i.e. ‘areas’. The KPAs identified in section 1.6.3 of the OEMP are:

air quality;

aviation operational impacts;

noise and complaints;

operational traffic;

water quality;

Dangerous Goods and Hazardous Substances cargo management;

waste generation;

native and feral animal management, and

energy.

Independent issues or related issues may be grouped together and managed under Key Performance Areas.

2.3 OEMP Sub‐Plans Overview

The sub plans to the OEMP are the management instrument which will guide SICTL to achieve compliance in

the KPAs. The OEMP sub plans identified in sections 1.6.3 and 4.2.1 of the OEMP are:

the Air Quality Management Sub‐Plan;

the Aviation Operational Impacts Sub‐ Plan;

the Bird Hazard Management Sub‐ Plan;

the Noise Management Sub‐ Plan;

the Operational Traffic Management Sub‐ Plan;

the Stormwater Management Sub‐ Plan;

the Handling of Dangerous Goods and Hazardous Substances Sub‐ Plan;

the Waste Management On‐Site Sub‐ Plan;

the Water and Wastewater Management Sub‐ Plan;

the Shorebird Management Sub‐Plan;

the Feral Animal management Sub‐Plan, and

the Energy Management Action Sub‐Plan.

2.4 Key Performance Indicators Overview

A KPI is an objective and concise measure of one facet of operational performance managed by each sub‐plan.

By comparing operational data to KPI targets and goals, SICTL can assess its own performance and identify

opportunities for improvement. Each OEMP sub‐plan has at least one KPI. The context for all KPI’s is per

Twenty‐foot Equivalent Unit (TEU) of throughput. In some instances where the KPI is expected to be low, it is

measured for every thousand TEU throughput for convenience. The KPIs managed under this sub‐plan are

detailed in section 6.

The relationship between the KPI under this sub‐plan and the relationship to statutory compliance is discussed

in section 6.






3 Legislative Framework

3.1 Applicable Legislation

The legislation that applies to the implementation of this sub‐plan is listed below:

Protection of the Environment (Operations) Act 1997 (NSW)

Environmental Planning and Assessment Act, 1979 (NSW)

3.2 Conditions of Development Consent

The Conditions of Development Consent relating to noise are outlined below in table 1.

Table 1: Conditions of Development Consent

Condition Conditions of Development Consent

C2.5 Operation Noise Management Plan

Prior to the commencement of operations, the Applicant must prepare an Operation Noise Management Plan in consultation with DEC, DOP, Botany and Randwick Councils. The Plan shall include noise management, mitigation monitoring and reporting to ensure that local acoustic amenity is not adversely impacted. In addition, the Operation Noise Management Plan must:

Identify general activities that will be carried out and associated noise sources;

Assess operation noise impacts at the relevant receivers;

A primary objective of achieving the operational noise limits outlined in this consent;

Provide details of overall management methods and procedures that will be

implemented to control noise from the development;

Include a pro‐active and reactive strategy for dealing with complaints including

achieving the operation noise limits, particularly with regard to verbal and

written responses;

Detail noise monitoring, reporting and response procedures consistent with the

requirements of DEC;

Provide for internal audits of compliance of all plant and equipment;

Indicate site establishment timetabling to minimise noise impacts;

Include procedures for notifying residents of operation activities likely to affect

their noise amenity;

Address the requirements of DEC;

A strategy to identify operational practices and noise controls that can minimise

or reduce noise levels from container impacts, audible alarms and other short

duration, high level noise events;

Identify opportunities to reduce operational noise levels including, but not

necessarily limited to, selection of equipment, engineering noise controls and

shore‐based power; and,

Be approved by the Director‐General prior to the commencement of operation.

C2.6 Noise Limits

Noise from the premises must not exceed the sound pressure levels (noise) limits






Condition Conditions of Development Consent

presented in the table below. Note the limits represent the sound pressure level (noise)

contribution at the nominated receiver locations in the table.

Most Affected

Residential

Location

Day Evening Night

LAeq (15 min) LAeq (15 min) LAeq (15 min) LAeq (9 hrs) LA1 (1 min)

Chelmsford

Avenues

40 40 40 38 53

Dent Street 45 45 45 43 59

Jennings Street 36 36 36 35 55

Botany Road

(north of Golf

Club)

47 47 47 45 59

Australia

Avenue

35 35 35 35 57

Military Road 42 42 42 40 60

For the purpose of this condition;

Day is defined as the period from 7am to 6pm Monday to Saturday and 8am to 6pm Sundays and Public Holidays,

Evening is defined as the period from 6pm to 10pm

Night is defined as the period from 10pm to 7am Monday to Saturday and 10pm to 8am Sundays and Public Holidays

C2.7 Noise from the premises is to be measured at the most affected point within the

residential boundary, or at the most affected point within 30 metres of the dwelling

where the dwelling is more than 30 metres from the boundary, to determine compliance

with the noise limits in Condition C2.6 unless otherwise stated.

C2.8 Noise from the premises is to be measured at 1m from the dwelling façade to determine

compliance with the LA1 (1 min) noise level in Condition C2.6.

C2.9 Where it can be demonstrated that a direct measurement of noise from the premises is

impractical, the DEC may accept alternative means of determining compliance. See

Chapter 11 of the NSW Industrial Noise Policy.

C2.10 The modification factors presented in Section 4 of the NSW Industrial Noise Policy shall

also be applied to the measures noise levels where applicable.

C2.11 The noise emission limits identified in Condition C2.6 apply under meteorological

conditions of wind speed up to 3 metres per second at 10 metres above ground level,

and temperature inversion conditions up to 1.5°C/ 100m positive lapse rate.






N.B: The Department of Environment and Conservation (DEC) is now known as the Environment Protection

Authority (EPA).






4 Strategic Approach

4.1 Risk Identification

The risks identified by SICTL to be managed by this sub‐plan are:

noise generated by operational and maintenance plant, machinery and equipment within the

Terminal;

noise from containers landing on hardstand areas, train cars and truck trailers;

noise generated by freight trains on the railway siding, and

noise from the rail siding gate when trains are in motion.

A detailed risk assessment and evaluation of control measures will be undertaken by SICTL prior to

commencement to ensure the risks are controlled to be as low as reasonably practicable. The mitigation

measures specified in this sub plan will be updated to correspond with ongoing changes to the Environmental

Risk Assessment.

4.1.1 Exclusions to the Scope of this Sub‐Plan

Unless noted otherwise, this sub‐plan does not cover noisy activities:

not listed in the Development Consent;

on board vessels;

and actions by vessels (movements, noise, emissions etc)

in Botany Bay beyond the quay line of the SICTL Terminal;

outside the lease area of the SICTL Terminal;

of future construction phases (covered in separate CEMP’s), and

beyond the reasonable control or responsibility of SICTL.

Note: Traffic noise management is addressed in section 5.1.1 of HSEQ5.1.7e Operational Traffic Management

Sub‐Plan.






4.2 Potential Operational Noise Impacts

4.2.1 Noise from Operational Plant, Machinery and Equipment

The SICTL Terminal will feature a combination of electric and diesel plant, machinery and equipment (assets)

used in the general operation of the terminal and for maintenance activities. It is expected that noise from

these assets will have some impact on nearby residents unless adequately managed. The main areas of

concern are engine noise and reversing alarms.

Under the requirements for safe work, all mobile plant and structures within the Terminal must be fitted with

audible motion and reversing alarms. The noise from high pitched ‘beeper’ type reversing alarms is known to

carry for long distances and may present a nuisance to nearby residents. Additionally, SICTL does not have any

control over the type of reversing alarms fitted to customer’s trucks.

Traffic noise management is addressed in section 5.1.1 of HSEQ5.1.7e Operational Traffic Management Sub‐

Plan.

Table 2: The expected noise impacts from operational plant

Vehicle or Item of Plant Motion / Reversing Alarm

Quay Crane Fitted, active when long‐travelling along quay line

Automated Stacking Crane Fitted:

Alarms inactive when in ‘auto’ mode as these cranes work in a

personnel exclusion zone;

Alarms active when in in manual mode for maintenance or when

hoisting above the Land Side Exchange.

Shuttle Carrier Fitted, active when reversing

Reach Stacker Fitted, active when reversing

Small plant (EWP, forklift) Fitted, active when transiting in both directions

SICTL Utes Fitted, active when reversing

Yard Trucks Fitted, active when reversing

Customers Trucks Fitted, active when reversing

In contrast, the Quay Cranes and Automated Stacking Cranes used within the Terminal are electrically driven

and are not expected to impact nearby residents.

4.2.2 Noise from Container Handling

The noise from containers landing on hard surfaces is expected to occasionally impact nearby residents in

certain environmental conditions such as wind direction and high speeds. The main sources of noise at the

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5 Implementation of This Sub‐Plan The implementation of this sub‐plan will follow a closed‐loop approach developed to suit the nature of the

Development Consent (listed in section 3.2) that are related to Noise Management. This method is an

extension of the process shown in figure 1 and has the primary objective of achieving the operational noise

limits outlined in the Development Consent. The closed‐loop is explained diagrammatically below:

Sub‐plan specifies the noise controls

required

Noise controls implemented

during operations

Operations generate noise

Noise measured at residential receivers

Results of monitoring reviewed by

SICTL

SICTL can amend sub‐plan or introduce new controls

Figure 3 Closed‐loop operations of this sub‐plan.

The range of noise mitigation controls specified in section 5.1 of this sub‐plan will be applied to the operations

of the terminal by SICTL. Noise monitoring will be undertaken as a means of confirming the effectiveness of

the noise control measures and to detect any exceedances. These results will be collected and reviewed by the

HSEQ department where the operational activities will also be assessed against the data. Changes to the

methods of operations can be made or additional controls implemented by SICTL depending on the noise

levels received at the monitoring station with the aim of complying with the noise limits listed in the

Development Consent.






5.1 Operational Controls

Details of the overall management methods and procedures that will be implemented to control noise from

the SICTL Terminal are explained in this section. The controls correspond with the potential operational

impacts raised in section 4.3.

5.1.1 Gradual Commencement Timetabling

the SICTL Terminal will become progressively operational over three phases outlined below thus minimising

noise impacts through a gradual increase in throughput.

Phase 1 – 2013:

the terminal buildings will be built;

the first 2 berths will be commissioned;

the first 4 Quay Cranes (QCs) will be installed and commissioned;

the first 3 Automated Stacking Crane (ASC) stacks will be opened, and

the shuttles, reach stackers and forklifts begin operating.

Phase 2 – 2014:

the last 2 berths will be commissioned (total four);

the next 3 ASC stacks will be opened (now six), and

additional shuttles, reach stackers and forklifts will operate.

Phase 3 – 2014 ‐ 2015:

the last 2 QCs will be installed and are commissioned (total six);

the last 7 ASC stacks will be opened (total thirteen);

additional shuttles, reach stackers and forklifts will operate;

the new railway siding will be built and commissioned, and

freight trains begin service to the SICTL Terminal.






5.1.2 Noise Wall

The terminal is built with a noise wall along its northern edge as depicted below. The noise wall was designed

in accordance with the acoustic modelling detailed in chapter 22 of the Port Botany Expansion Environmental

Impact Statement (EIS) and is:

3 metres high when parallel to the railway siding, and

4 metres high along other areas of the terminal.

Figure 4 Diagram showing the extent of the noise wall.

As shown in the noise modelling in chapter 22 of the EIS and in the application for Development Consent this

noise wall is expected to attenuate the noise emanating from the terminal. It is worth noting that a key

assumption in the modelling was the absence of stacked containers within the terminal. During operation,

containers will be stacked up to five high in the ASC stacks thus further shielding noise sources and minimising

the impact beyond the modelling.

5.1.3 Controls on Noise from Operational Plant and Vehicles

One of the criteria for selecting operational plant such as Reach Stackers and Shuttle Carriers was low noise

emissions. The plant selected for use at the Terminal are all bought new and are fitted with the manufacturer’s

noise control devices. These machines will be maintained by the SICTL in‐house maintenance personnel who

will ensure the noise control devices such as mufflers and insulated panels are always working adequately or

that defective units are replaced.

Under the requirements for safe working, all plant owned or operated by SICTL must be fitted with reversing

alarms. The type of alarms fitted will be the broadband ‘quacker’ type as opposed to the alternative tonal

‘beeper’ type. Broadband type reversing alarms are equally effective but minimise noise impacts on nearby

residents and do not project their sound as far as the tonal type. Prior to operating an item of plant, the

operator will check the fitted noise control devices and reversing alarms are adequate and are working

Gap in noise wall for

vehicles

3m high Noise wall

along railway siding

Tug berth

(not SICTL)

4m high Noise wall

along all other areas






correctly as part of the pre‐start checking procedure for each machine. Any rectifications will be managed

through the SICTL maintenance department and recorded on the pre‐start checklist for each machine. SICTL

would undertake a safety assessment to identify where audible alarms could be replaced with visual alarms

and where it is safe to do so, audible alarms for the period between 10pm and 6am would be switched off.

As the number of operational plant will increase over the operational start‐up period, this safety assessment

will be conducted within 12 months of operational commencement in order to be applied to a larger

compliment of operational plant rather than the smaller initial fleet.

Carrier’s trucks will arrive at the terminal to load or unload containers and will be fitted with a variety of

reversing alarms (broadband and tonal types). SICTL will encourage its customers to fit broadband type

reversing alarms to their trucks in order to minimise the noise impacts on nearby residents.

Management methods for minimising the noise from operational plant and vehicles will be communicated to

visitors, operators and contractors through the SICTL induction program. Equipment idle time will be

minimised through throttling down and switching off idle equipment. Operators and truck drivers will be

encouraged to identify practices and opportunities to reduce operational noise emanating from plant.

Generally, the noise from operational, maintenance and carrier’s vehicles will be assessed by the HSEQ Officer

or the Environmental and Safety Compliance Engineer during regular terminal inspections and internal process

audits. Items of plant or vehicles that have malfunctioning or damaged noise control devices will be removed

from service, documented and referred to the SICTL maintenance department for repairs. Repairs will be

undertaken in a timely manner.

Traffic noise management is addressed in section 5.1.1 of HSEQ5.1.7e Operational Traffic Management Sub‐

Plan.

5.1.4 Controls on Noise from Containers Landing

The majority of the controls to minimise noise from containers landing on hard surfaces are built into the

machines that lift them. Soft landings are achieved by programming the machine control systems to slowly

lower containers when approaching ground level. The Automated Stacking Cranes will do this as they are

guided by laser systems which track the progress of a container being lowered. Similarly, the Quay Crane

enters ‘slow mode’ when approaching the level of the quay apron.

Table 3: The noise mitigation management methods for all plant on the terminal

Landing surface Landed by Noise Mitigation Control

Concrete (quay apron) Quay Crane The cranes have inbuilt mechanisms to land containers

slowly to avoid banging that are complimented by operator

awareness and training

Concrete (waterside

exchange, exchange pad)

Shuttle Carrier The shuttle carriers have inbuilt mechanisms to land

containers slowly to avoid banging that are complimented

by operator awareness and training

Another container ASC in auto

mode

The ASC is guided by laser systems and has been

programmed to land containers slowly to avoid banging

Truck trailer ASC in manual

mode

The ASC Operator is guided by laser systems and has been

trained to land containers slowly to avoid banging






Landing surface Landed by Noise Mitigation Control

Train car Reach Stacker Operators are trained to land containers slowly so as to

line up container with the twistlocks on the rail car thus

avoiding banging

Ship’s hold (container may

strike the insertion guides of

cells when being lowered

below deck)

Quay Crane Operators are trained to line up container with insertion

guides carefully to avoid banging

5.1.5 Controls on Noise from Freight Trains and Rail Activities

The noise wall erected alongside the entire length of the rail sidings is the main management measure that will

attenuate most noise emanating from trains and rail activities. When the siding gate is opened the safety

alarm will be activated for a continuous period. Rail operations will be planned and controlled so that the

siding gate is not opened for longer than necessary thus avoiding unnecessary noise. SICTL would undertake a

safety assessment to identify where audible alarms could be replaced with visual alarms and where it is safe to

do so, audible alarms for the period between 10pm and 6am would be switched off.

HLA and SICTL staff working within the rail siding will undergo training on the correct marshalling of trains

within these sidings to foster awareness of noise issues.

The unnecessary use of whistles or horns by trains on the SICTL rail siding is not permitted, to prevent

disturbances to shorebirds in Penrhyn Estuary and local residents. Under the requirements for safe work, the

use of train horns (where necessary) will prevail.

5.1.6 Controls on Noise from Ships

SICTL will liaise with the Shipping Lines so that noise emanating from ships deemed to have adverse impacts

on nearby residents is mitigated as much as practicable. If a ship is identified as particularly noisy, Sydney Ports

VTS Centre may be contacted and port officers can be dispatched to the ship to attempt to identify and

remedy the noise issues.

Proposed controls on noise from ships whilst berthed include shutting off the main engine(s) and running

smaller engines to drive generators or the (future) use of Shore Based Power.

Although the infrastructure has been installed during construction of the Terminal, Shore Based Power is not

immediately available for use as a noise mitigation measure upon commencement. SICTL will commission

Shore Based Power at all berths in future construction phases which will compliment other controls for noise

mitigation.

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Table 4: Assessment of Operational Noise Impacts at the Relevant Receivers

Relevant Receiver No. On Map Assessment of Operational Noise Impacts

Chelmsford Avenues 1 The location is not expected to be impacted as there are many

roads, residences and industrial sites between this location and the

SICTL Terminal. This location is also close to Sydney Airport.

Dent Street 2 This location is expected to be the most impacted because it is the

closest residential receiver to the SICTL Terminal. This area is the

most suitable for operational noise monitoring and will be treated

as representative of other locations.

Jennings Street 3 This location is not expected to be impacted as there are many


SICTL Terminal.

Botany Road (North

of Golf Club)

4 This location is expected to be impacted due to the proximity to the

SICTL Terminal.

Australia Avenue 5 This location is not expected to be impacted as there are many


SICTL Terminal.

Military Road 6 This area is not expected to be impacted as there are two other

stevedores and various industrial sites between this location and

the SICTL Terminal.

5.1.8 Procedures for Notifying Residents

In the event that SICTL anticipates operational activities likely to affect the noise amenity of nearby residents a

suitable notification will be selected from the following methods:

Messages communicated to passing motorists on VMS boards located on Foreshore Rd and/ or near

Botany shops on Botany Rd

Broadcasting notification emails to the addresses on the SICTL community mailing list (visitors to the

company website can register their email address)

Letterbox drops through the surrounding areas of Banksmeadow and Botany

Attaching a notification to the Community notice boards at Botany Shops

Advertising notifications on the company website

Advertising notifications in the local newspapers

Door knocks for the residents likely to be most affected






5.2 Training of personnel

The training of personnel on the requirements of this sub‐plan occurs during the general terminal induction

where an outline of noise management is delivered to all new workers. This training will be completed online

prior to the new worker arriving at the terminal. Further detailed training on the noise impacts on nearby

residents may be delivered to workers undertaking the level 2 and level 4 environmental training under

section 2.3 of the HSEQ5.1.7 Operational Environmental Management Plan (OEMP) – SICTL.

5.3 Monitoring and Response

5.3.1 Background Noise Monitoring Strategy

The strategy adopted by SICTL is to undertake continuous noise monitoring for two weeks prior to operational

commencement and record a pre‐operational background noise level at selected receivers, namely:

Chelmsford Avenues, Botany

Dent Street, Botany

Jennings Street, Matraville

Botany Road, Banksmeadow (North of Golf Club)

Australia Avenue, Matraville

Military Road, Matraville

This noise monitoring will generally be unattended however attended noise monitoring may be included

where appropriate. The background noise levels measured prior to operations would be used as a baseline for

comparison against future results during operation of the terminal.

5.3.2 Operational Noise Monitoring Strategy

The six locations identified in the Development Consent, figure 5 and table 4 will be also used in the

operational background noise monitoring program. The noise levels measured during operations will be

compared to the baseline in order to establish the contribution emanating from the SICTL Terminal.

During operations, SICTL will undertake periodic attended and unattended noise monitoring to develop a

representation of the terminal noise received by residential receivers. The operational noise monitoring

program will:

Continuously record for a duration of two weeks at a time;

Take place at a frequency of every six months;

Additionally take place at the commencement of a new phase of operations or at appropriate

operational milestones;

Take place in support of any application made by NSW Ports to increase the throughput at the

terminal;

Take place at any other additional time as determined by SICTL for example, in relation to noise

complaints or the introduction of different equipment, and

Be used to verify the noise contribution of the terminal against the noise modelling predictions stated

in the EIS and investigate and explain differences.

SICTL will engage noise consultants accredited by the Association of Australian Acoustical Consultants (AAAC)

for the monitoring of noise from the SICTL Terminal. In order to isolate the noise contribution by SICTL as

much as is possible and to measure in accordance with the Consent Conditions, additional noise monitoring






locations may be included or residential receiver locations adjusted in consultation with the noise consultant

(but still in compliance with conditions C2.7 and C2.8).

5.3.3 Proactive and Reactive Strategies for Dealing with Complaints

The reactive strategy for dealing with complaints is triggered by a noise complaint received by SICTL. Upon

receipt of the complaint SICTL will follow the complaints management process (including verbal and written

responses to complainants – refer to Step 1 of the complaints management process) shown in section 6.2 and

investigate.

The proactive strategy for dealing with complaints is an investigation initiated during noise monitoring if an

exceedance of the noise limits in Consent Condition C2.6 that would normally cause a complaint to be lodged.

This investigation is undertaken without a complaint being received. Both of these processes are described in

the diagram below:

Noise Complaint

Investigation

Periodic monitoring

AND/ OR

Check or reviewoperations underway

Complaint logged in register or software

Exceedance logged by monitoring

station

Noisecaused bySICTL?

Advise SICTL Management and

implement controls

Yes No

Advise complainant and

close outFollow up

Advise complainant and

close out

(REACTIVE) (PROACTIVE)

Figure 6 Proactive and reactive strategies for dealing with complaints.

Through analysis and review of noise data and comparison to operations underway at the terminal, SICTL can

understand and pre‐empt the noise impacts experienced at the residential receivers. In order to comply with

the noise limits in the Development Consent SICTL can implement:

Changes to operations;

Training and education of Operators and other personnel;

The fitting, repair or adjustment of noise control devices, where needed.

These noise controls will be specified on a case by case basis depending on the noise impact but may include:

Using methods or devices to cushion containers landing;

Using an alternative berth farther away, if available and practicable;

Stacking containers for use as shielding;

Educating operators about noise impacts and SICTL’s mitigation measures, and






Standing down plant identified as having faulty noise control equipment.

SICTL will analyse and graph all noise monitoring data. These graphs will show trends and any exceedances of

noise criteria. This graph will be reviewed regularly by the HSEQ department and will be distributed in

accordance with the below diagram:

Figure 7 Illustration showing the how the monitoring results are used.

SICTL will undertake an annual review of the monitoring and discuss justification in each Annual Environmental

Management Report (AEMR). Section 6.2.1 provides more information on reporting obligations.






6 Performance Expectations In addition to monitoring the noise emanating from SICTL against the Development Consent noise limits, two

complimentary measures of how well this sub‐plan is implemented and the effectiveness of the control

measures described in section 5.1 is the number of noise complaints returned by residents or the number of

exceedances of the noise limits in the Development Consent during monitoring. This ‘cover‐all’ approach is

deemed the most suitable for quantifying this Key Performance Indicator (KPI). The KPI is described in the

table below.

Table 5: Management of Key Performance Areas

Key Performance Areas Key Performance Indicators Goal

Noise and Complaints Noise disturbance, expressed as the number of

community complaints or exceedances of the noise

limits specified in Development Consent Condition

C 2.6 during monitoring per 100,000 TEU

Zero per 100,000 TEU

Note: The noise limits specified in condition C 2.6 of the Development Consent are managed through section

3.2.

SICTL aims to meet this KPI goal through proactive management of its operations. The goal adopted by SICTL

under this sub‐plan is for no noise complaints attributed to the operation of the SICTL Terminal.

SICTL may use the noise disturbance KPI in order to determine where additional noise monitoring and

potential adjustment to operations is required. The results of this targeted noise monitoring strategy (in

addition to the periodic noise monitoring) allows SICTL to assess and ensure it’s Statutory Compliance.

6.1 Opportunities for Improvement

Under this sub‐plan opportunities for improvement of operational practices and noise controls will be

identified by the HSEQ Officer and Environmental and Safety Compliance Engineer during general inspections

of the terminal, inspections of the control measures, analysis of monitoring data and consultation with the

workforce. Additionally the community or the Operational Community Consultative Committee (OCCC) can

raise issues directly with SICTL that affect or interfere with the noise amenity of nearby residents. These will be

treated as opportunities for improvement by the HSEQ Officer or the Environmental and Safety Compliance

Engineer and be rectified within agreed timeframes. All such opportunities for improvement will be reported

in accordance with the HSEQ2.2.1 Hazard and Improvement Opportunity Reporting Procedure using the

HSEQ2.2.1.1 Hazard and Improvement Report Form and registered on the HSEQ Information Management

System.






6.2 Management of Noise Complaints

This section describes the approved process of complaint management by SICTL. An overview of the

complaints management and investigation process is outlined below:

Figure 8 The process of complaint management.






The complaints management process is comprised of six steps which aim to ensure beneficial resolution

following a complaint lodged with SICTL. Other stakeholders can also lodge complaints with SICTL, the process

followed will be the same:

Step 1: SICTL will receive the complaint and provide initial feedback and acknowledgement to the

Complainant. This initial feedback will be within the following timeframes:

(verbal) immediately for complaints lodged by phone or in person with a written follow‐up within 2

hours (email or fax);

(in writing) within 24 hours for complaints received by other means, and

In the event of a complaint about an environmental issue or pollution, SICTL will verbally notify NSW

Ports within 2 hours of receiving the complaint and then in writing within 24 hours.

Step 2: SICTL will log the complaint in the complaints register (or database software) and will capture the

following information;

the date and time of the comment, enquiry or complaint;

the means by which the comment, inquiry or complaint was made (telephone, fax, mail, email or in

person);

any personal details of the commenter, enquirer or complainant that were provided, if no details were

provided a note to that effect;

the nature of the complaint;

any actions taken by SICTL in relation to the comment, inquiry or complaint;

If no action was taken by SICTL in relation to the comment, inquiry or complaint, the reasons why no

action was taken, and

any follow up actions with the date and time of follow up communications to the commenter,

enquirer or complainant.

Step 3: SICTL will arrange an investigation to determine the cause of the complaint and if this cause is a

product of SICTL’s actions or under SICTL’s responsibility. The HSEQ Officer or the Environmental & Safety

Compliance Engineer will conduct an investigation in conjunction with the Terminal Manager and/ or National

HSEQ Manager. The operations underway at the time of the complaint will be reviewed in order to identify the

cause. The investigation may collect information through the following sources:

Speaking with the workforce, plant operators, shift managers and yard managers about the activities

underway at the time of the complaint;

Review of shift manager’s diary entries or prestart forms for information;

Review of operations against the documented and approved work methods to be followed:

Review of work records/ logged entries within the Terminal Operating System which controls the

movement of freight within the terminal;

Review of records of when trucks or ships were being serviced at the time of the complaint;

Review of any relevant maintenance records for plant;

Review of environmental conditions at the time of the complaint from weather records online;

Review of monitoring data, if available, and

Advice from independent consultants, if required

The findings of the investigation will contain the above cause data and then include a proposed resolution

which will satisfy the complainant and SICTL’s operational needs and alternative resolution options which may






be implemented if the preferred option is not practicable. The findings, proposals and the resolution (including

any resolutions already implemented) will be communicated to the complainant in writing.

Recurring complaints from a localised area will be offered specific noise monitoring to provide further

information on noise impacts that can be used to develop mitigation measures.

In other situations where the complaint was caused by:

Actions not attributable to any operational actions or ongoing activities by SICTL;

Actions not otherwise under the responsibility or control of SICTL, or

A combined effect of the actions by SICTL and another Port Botany lessee such as Patricks Stevedores

Refer to section 4.4.5.

Step 4: SICTL will arrange for follow up with the complainant within an agreed timeframe (relative to the

complaint and the resolution) to collect feedback on the effectiveness of the resolution.

Step 5: If the resolution is not acceptable to the complainant, SICTL will escalate the matter internally whereby

a senior‐level manager (Terminal Manager, Operations Manager or National HSEQ Manager) will contact the

complainant and discuss the issue including existing or further resolution options. At this stage:

a negotiated resolution which will satisfy the complainant and SICTL’s operational needs can be

implemented;

if the senior manager and the complainant do not agree on a negotiated resolution, the senior

manager will offer the Complainant the opportunity for external mediation, and

if the Complainant elects mediation, SICTL will respond to the Complainant in writing advising them of

the details of the mediation venue and appointment.

Step 6: SICTL will arrange mediation by an impartial external party. SICTL will fund the mediation process and

accept the mediated solution. The outcome of the mediation will be communicated to the Complainant in

writing by SICTL. The mediation will be documented and all documents from this and the previous five steps

will be included in the record of the complaint.

A Quarterly Complaints Report will be prepared by the HSEQ department outlining each complaint received

within the previous three‐month period. The relevant portion of the complaints register will be attached to

each report, in addition to the circumstances of each complaint, any actions HPA undertook to resolve each

complaint, follow up actions and trends over time. Each Quarterly Complaints Report will be submitted to the

OCCC, DP&I and the EPA where relevant and published on the HPA website (with personal information

omitted).

6.2.1 Management of Complaints or Common Issues involving Neighbouring Stevedores

The SICTL HSEQ Officer or the Environmental and Safety Compliance Engineer will investigate the complaint or

the noise disturbance issue in accordance with the process outlined in section 4.6.4 of the OEMP (reproduced

in section 6.2 of this sub‐plan). However, in cases where the findings of the investigation (Step 3) prove that

the complaint was caused by a combined effect of the actions by SICTL and another Port Botany lessee (for

example, activities carried out near the boundary between SICTL and Patricks Stevedores on the Southern end

of the Terminal known as ‘The Knuckle’) then SICTL will formally notify the complainant with these findings

and interface with the other lessee via the Terminal Manager using the below process:






Figure 9 The process of managing complaints involving organisations other than or in addition to SICTL.

SICTL will formally notify the complainant if the findings of the investigation show that SICTL was not

responsible. In the event that a shared responsibility exists, SICTL will call a meeting or a teleconference

between NSW Ports and Patricks Stevedores where a collaborative solution can be achieved that satisfies the

complainant and the operational needs of both stevedores. The SICTL Terminal Manager will be the primary

interface with the Operations Manager for Patricks Stevedores in this situation.

6.3 Documentation and Record Keeping

SICTL will retain all records of noise measurement for traceability. Additionally, the Tier 4 documents that

come under this sub‐plan are:

HSEQ2.2.1.1 Hazard and Improvement Report Form

the complaints register generated by the stakeholder management software

These documents will be retained for traceability and will be included in the OCCC Quarterly Complaints

Report and the Annual Environmental Management Report (AEMR). They will be administered by the HSEQ

Officer/ Environmental & Safety Compliance Engineer and will be uploaded into SICTL’s internal document

management system, Sharepoint. In line with HPA’s reporting requirements, the complaints, incidents and

monitoring data will be collated and entered into a database graphing trends over time. Sections of these

graphs depicting different time periods will be included in the reports as relevant.






6.3.1 Reporting Obligations

Further to section 5.1.8 the monitoring, mitigation, complaints and response information arising from this sub‐

plan will be reported by SICTL in the following:

The internal reporting documents provided to the six‐monthly operational review by the HPA

Executive Management Team

The Annual Environmental Management Report

Environmental Protection Licence Annual Return Documents

Operational Community Consultative Committee Quarterly Complaints Report

Hutchison Ports Website

The raw data that is captured on the complaints register will go directly into the AEMR together with copies of

the complaint reports including times, dates, photos and follow up.

The Noise Disturbance KPI will be reviewed monthly by the HSEQ department so that trends and statistics can

be included in the 6‐monthly internal reports and the AEMR. The source of this information is the monitoring

data and the complaints register or database software employed by SICTL.

Monitoring data must be uploaded to the HPA website within 14 days of receipt as per SICTL’s environmental

protection licence conditions.






7 Responsibility, Accountability and Authority

7.1 SICTL as Tenant

SICTL retains ultimate responsibility for implementing this sub‐plan. SICTL has adopted a shared responsibility

approach where all members of the SICTL Terminal workforce are expected to meet the requirements of this

sub‐plan and be aware of the potential effects of their work on nearby residents. All staff are made aware of

this responsibility during the SICTL induction and in the regular toolbox meetings and prestart talks. The HSEQ

team provides the necessary expertise, guidance and support.

7.1.1 HSEQ Officer

The HSEQ Officer is part of the HSEQ Management team and is the primary point of contact at the Terminal

who advises the management team and the operations staff about compliance with this sub‐plan. Other

responsibilities include:

general surveillance of operations to detect the potential for impacts on nearby residents;

advise on control measures required to mitigate impacts on nearby residents, and

interface with the OCCC to manage any impacts originating from the Terminal which affect nearby

residents as they arise.

The SICTL Environmental Representative can also undertake these functions.

7.1.2 Environmental and Safety Compliance Engineer

The Environmental and Safety Compliance Engineer is also a part of the HSEQ Management Team who

supports the HSEQ Officer by advising on the legislative and Development Consent requirements applicable to

operations. Other responsibilities include:

measuring operational data, assessing trends and facilitating review;

setting KPI’s and generating reports outlined in section 2.2 of the OEMP

authoring and amending the OEMP and sub‐plans, and

liaising with SICTL management and external stakeholders to determine compliance requirements.

7.1.3 National HSEQ Manager (Environmental Representative)

The National HSEQ Manager is responsible for giving overall guidance to the operational staff, HSEQ

Management team and SICTL management on the HSEQ Management System which includes the OEMP and

its sub‐plans. The National HSEQ Manager is also responsible for ensuring adequate HSEQ resources are

available to SICTL. Currently, the National HSEQ Manager is the approved Environmental Representative.

7.1.4 Terminal Manager

The Terminal Manager is the central point of co‐ordination between the HSEQ Officer and the general

operational staff such as Shift Managers, Plant Operators and also the shipping lines. The Terminal Manager

controls all operations of the SICTL Terminal and ensures that the HSEQ resources are being used effectively.

7.1.5 Work Crews and Plant Operators

The SICTL workforce is responsible for understanding the purpose of this sub‐plan and the controls specified in

it. Working together with the HSEQ Officer, the workforce will implement this sub‐plan in their daily work

activities.






8 Identification of Stakeholders

8.1.1 Internal Stakeholders

Internal stakeholders are involved with the operation of the Terminal in some way and have an interest in the

successful implementation of the controls listed in section 5.1. Most internal stakeholders are under the

direction of Hutchison Ports Australia, a list is given below:

HPA Corporate (the Executive Management Team);

HSEQ Department;

SICTL Management at the Terminal;

SICTL Maintenance Department;

Operations Personnel ;

Contractors, and

Customers (Shipping Lines).

8.1.2 External Stakeholders

External stakeholders are groups or organisations who are affected by or involved with the operation of the

Terminal through consultation, communication or approval. Most external stakeholders are government

organisations, a list is given below:

The local community;

The Operational Community Consultative Committee;

The Rail Noise Working Group;

Randwick City Council;

Botany Bay City Council;

NSW Ports;

Sydney Ports Corporation;

NSW Roads and Maritime Services;

NSW Department of Planning and Infrastructure, and

NSW Office of Environment and Heritage/ EPA.






8.2 Consultation with Stakeholders

8.2.1 Ongoing consultation

SICTL will consult with the various stakeholders in different situations where their involvement is appropriate

and will cultivate a pro‐active and reactive relationship for dealing with complaints. Complaints from

stakeholders will be handled in accordance with section 4.6.4 and 4.6.5 of HSEQ5.1.7 Operational

Environmental Management Plan. Under this sub‐plan, the primary external stakeholder is the Operational

Community Consultative Committee which includes representatives from the local community and Botany Bay

City Council.

8.2.2 Key Personnel Contact Details ‐ SICTL

Name Position Contact number

Toll Free Hotline SICTL Community Information Line 1800 472 888

George Stinson HSEQ Officer, SICTL 0448 343 963

John Ieroklis Environmental and Safety Compliance

Engineer

0458 009 650

Trevor Ballantyne National HSEQ Manager, HPA and

Environmental Representative

0420 961 877

Keith Glass Terminal Manager, SICTL 0477 004 262

8.2.3 Key Personnel Contact Details – Operational Community Consultative Committee

Name Position Contact number

Roberta Ryan OCCC Chairperson 0402 209 896

Steven Poulton Botany Bay City Council representative

to the OCCC

9366 3659






9 Referenced Documents Instrument of Development Consent DA‐494‐11‐2003‐i‐ Schedule C Terminal Operations (NSW

Department of Planning)

Port Botany Expansion Environmental Impact Statement, URS Australia, 2003

HSEQ1.1 HSEQ Policy Statement

HSEQ2.2.1 Hazard and Improvement Opportunity Reporting Procedure

HSEQ5.1.7 Operational Environmental Management Plan (OEMP) – SICTL

HSEQ11.4 Compliance Auditing Policy

HSEQ11.4.1 Compliance Auditing Procedure

10 Review and Auditing of this Sub‐Plan The review and amendment of this sub‐plan will be in accordance with sections 5.2 and 5.4 of the OEMP which

emphasises the Environmental Risk Assessment as the ‘driver’ of the review process. Drawing upon the

Environmental Risk Assessment for guidance on the depth of the review will help SICTL achieve the following:

fulfilment of SICTL’s commitment to continuous improvement as noted in the HSEQ1.1 HSEQ Policy

Statement;

Rectification of operational or system deficiencies identified during workplace inspections through a

holistic and thorough approach;

Transparent and straightforward auditing of HPA’s systems and processes;

changes to operations directed by management upon review of activities, incidents, monitoring data,

AEMRs and KPIs can be reflected in this sub‐plan, and

Supporting SICTL and HPA’s competitive market position by implementing beneficial industry trends in

environmental best practice.

Detailed provisions for auditing SICTL’s environmental management system such as audit scope, depth,

frequency and distribution of findings are explained in section 5.2 of the OEMP. Auditing of this Sub‐Plan shall

be in accordance with:

condition C 4.5 of the Development Consent;

section 5.2 of the OEMP;

HSEQ11.4 Compliance Auditing Policy, and

HSEQ11.4.1 Compliance Auditing Procedure

This sub‐plan will be included in the scope of OEMP Tier 3 audits and all Annual Independent Environmental

Audits.