Group 5 • Niraj Agarwal• Shikta Mishra• Namit Sahai

• Yatin Bhandari• Sudhanshu

• Pavan L

Introduction

Started its operation in India when it acquired merchant bank of India in the year 1959

It introduced its first ATM in 1987Headquarters is in MumbaiAt present has 150 branches in IndiaProvides self servicing, phone banking,

trade and corporate banking services

SERVICES

Personal Internet Banking

Online Guarantee

E Statements

HSBC security device

Mobile Banking

Services

Move MoneyBank to Bank transfersBill PayWire TransfersGlobal Transfers

Features of mobile banking by HSBC

Account informationTransaction historyExchange and deposit ratesProduct and servicesBalance enquirySecured message box to receive and send

message to bank

More services through mobile banking

Open fixed depositMake bill paymentsBranch locator

ONLINE BANKING SECURITY HSBC ensures that the online transactions are safe and secure. They use

industry standard security technology and practices to safeguard the customer’s account from any unauthorised access.

Using logons and passwords to make sure they are dealing with the respective customer. Online access to the customer’s account is only possible once he/she has authenticated himself/herself using the correct Internet Banking ID and security details.

Creating secure online sessions. When the customer logs in to Internet Banking, they are said to be in a secure session. The customer knows that he/she is in a secure session if the URL address begins with https:// and a padlock symbol appears at the top of the page as part of the address bar.

Using encryption. Depending on the customer’s browser setting, a pop-up window will appear to notify that he/she will be entering a secured page. HSBC uses 128-bit SSL encryption, which is accepted as the industry standard.

CONTINUED….

Using session timeouts. If the customer forgets to log- off after banking online and computer remains inactive for a period of time during a session, HSBC’s system automatically logs off the customer.

Having automatic lockouts. After a number of incorrect attempts to log in, they disable online access to the account. To re-activate the account, the customer should contact the usual help desk number.

The Secure Key is a two-factor authentication device that will help protect the customer from internet banking fraud. Devices like these are commonly being used for secure transactions all round the world. With this technology the customers can enjoy far more secure online banking services. Two-factor authentication means you not only need a password or PIN, but you also need a device unique to you, like the Secure Key.

AuthenticationThe new HSBC Secure Key is designed to make sure only customer can access their

personal information. They are the first UK bank to introduce a two-factor

authentication device and it's one of the smallest and simplest to use.

Fraud protection With Secure Key you have an extra layer of protection.

Customer need their PIN number AND their personal Secure Key device to log on.

Peace of mind Secure Key gives you greater peace of mind because of extra layer

of security.

Easy to use Just switch it on, enter Secure Key PIN code and it'll give a unique,

one-off six digit passcode each time customer log on.

Small and portable It's about the same size as a credit card so it should easily fit

in a wallet or purse. One can take it with him and log on to Internet Banking

anywhere he choose.

Two Factor AuthenticationThe Secure Key is a two-factor authentication device that will help protect

from internet banking fraud. Devices like these are commonly being used

for secure transactions all round the world. With this technology one can

enjoy far more secure online banking services.

Two-factor authentication means you not only need a password or PIN,

but you also need a device unique , like the Secure Key.

Much more secure The code y need to input online is displayed on the

device and therefore seen only by customer. Online fraudsters can not steal

something client physically have. This extra layer is something unique for

each user.

Protection for transactions All Internet banking transactions (such as

fund transfers to non-designated accounts) need to be authenticated by a

device held only by customer.

Business Specialism

Strategic A dedicated relationship manager focusing solely on customers.

Knowledge

Network

Support

Fulfillment

A value adding strategic partner who has a deep understanding of both business and the international markets in which the firm operates.

Leverage on global network to facilitate and develop cross border activity to support customers.

Dedicated, highly skilled relationship team who ensure all the day to day banking requirements.

Priority delivery of product, service and support through all banking delivery channels.

INFLEX OF E-BUSINESS

Integration among different branches.

SATISFACTION/DELIGHT through customer service.

SQUEEZED service delivery cost.

“CUSTOMER CENTRIC” approach.

CONCLUSION

Thank you