hsbc report
TRANSCRIPT
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Who is HSBC?......................................................................................................4Our principles and values......................................................................................4
2006...................................................................................................................72005...................................................................................................................82004...................................................................................................................82003...................................................................................................................92002...................................................................................................................92001.................................................................................................................102000.................................................................................................................10
Group Archives....................................................................................................11HSBC History Wall..............................................................................................12
Learning to balance the books.....................................................................12Group structure...................................................................................................13Awards and rankings...........................................................................................14Sponsorship........................................................................................................18
HSBC Golf sponsorship...................................................................................18HSBC Cultural sponsorship program...............................................................18Human Resources...........................................................................................18
HSBC Human Resources Vision..................................................................18HSBC Human Resources Mission...............................................................18
Training............................................................................................................19Scholarships....................................................................................................19Radiation..........................................................................................................20Employees recruitment process.......................................................................20
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Appointment.....................................................................................................20Employee Record’s..........................................................................................20Probation.........................................................................................................21Confirmation....................................................................................................21Transfer...........................................................................................................21Termination of Employment.............................................................................22Resignations....................................................................................................22Out Sourcing....................................................................................................22
Communication...................................................................................................24Newsletters..................................................................................................24Employee handbook....................................................................................24Strategic communication..............................................................................24Video-mediated communication (VMC)........................................................24
Organizational Environment................................................................................25External Factors...............................................................................................25
Social Factor................................................................................................25Economical...................................................................................................25Political/legal component..............................................................................25
Internal Factors................................................................................................26Working environment...................................................................................26Employees’ morale.......................................................................................26Organizational Culture..................................................................................26
Biographic characteristics................................................................................26Ability (physical and intellectual)......................................................................27Personality and job..........................................................................................27Managing Emotion at work..............................................................................27Learning...........................................................................................................28Importance of attitude, values and job satisfaction..........................................28Employee’s motivation.....................................................................................28
Compensation..............................................................................................28Team management..........................................................................................29Power and politics in organization...................................................................29
Power...........................................................................................................29Politics..........................................................................................................29
Conflict, negotiations and inter group behavior................................................30Organizational change and stress management.............................................30Work stress and its management....................................................................30
Recommendations..............................................................................................31
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Who is HSBC?
We are the world's local bank.
Headquartered in London, HSBC is one of the largest banking and financial services organizations in the world. HSBC's international network comprises over 10,000 offices in 83 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.
With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by around 200,000 shareholders in some 100 countries and territories. The shares are traded on the New York Stock Exchange in the form of American Depositary Receipts.
Through an international network linked by advanced technology, including a rapidly growing e-commerce capability, HSBC provides a comprehensive range of financial services: personal financial services; commercial banking; corporate, investment banking and markets; private banking; and other activities.
Our principles and values
The HSBC Group is committed to five core business principles:
outstanding customer service;
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effective and efficient operations; strong capital and liquidity; prudent lending policy; strict expense discipline;
Our business principles are supported by loyal and committed employees who make lasting customer relationships and international teamwork easier to achieve.
HSBC also operates according to certain key business values:
the highest personal standards of integrity at all levels; commitment to truth and fair dealing; hands-on management at all levels; commitment to quality and competence; a minimum of bureaucracy; fast decisions and implementation; putting the team’s interests ahead of the individual's; the appropriate delegation of authority with accountability; fair and objective employer; a diverse team underpinned by a meritocratic approach to
recruitment/selection/promotion; a commitment to complying with the spirit and letter of all laws and
regulations wherever we conduct our business;the exercise of sustainability through detailed assessments of lending proposals and investments, the promotion of good environmental practice and sustainable development, and commitment to the welfare and development of each local community.
HSBC’s reputation is founded on adherence to these principles and values. All actions taken by a member of the HSBC Group or staff member on behalf of a Group company should conform with the principles and values. Additionally, we have codes of conduct for staff in all operations.
Many areas of sustainability provide opportunities to collaborate with other financial services organizations through international commitments to establish best practice.
History of branding
HSBC Holdings plc is one of the largest banking groups in the world, ranked the fifth-largest company and third-largest banking company in the world in Forbes Global 2000. Its head office is located in the HSBC Tower in London's Canary Wharf. The group is named after its founding member, the Hong Kong and Shanghai Banking Corporation, a bank established by Thomas Sutherland, a Scot, to finance British trade in the Far East in 1865.
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The bank is the largest corporation in the world in terms of assets (As of Jun 30, $1.74 trillion while Citigroup reported $1.63 trillion). It reports its results in United States dollars since 80% of its earnings originate from outside the United Kingdom. Nearly 22% of its earnings are from operations in Hong Kong, where it was headquartered until 1991. It is the largest bank in Hong Kong, and at the end of 2004 it was the third largest banking group in the world by Tier 1 capital.The HSBC logo, known as the Hexagon, is derived from the Hong Kong and Shanghai Banking Corporation’s 19th century house flag, itself derived from the Scottish flag which is the angular cross that Saint Andrew (the patron saint of Scotland) was crucified upon.
As of 2005 Michael Geoghegan, the company's CEO, was earning over £700,000.00 (over 1 million US dollars) per year, and the chairman Sir John Bond, who retired in 2006, was earning 1.8 million US dollars. HSBC made record profits in the 2004-2005 year earning over 12 billion GBP or more than 20 billion US dollars.
Group history
2007 was a year of challenges for HSBC.
The weakness in the American property market affected its US subsidiary, HSBC Finance Corporation, and in February the bank issued a trading statement to warn investors about the impact of bad debts. Many other banks follow suit and by the end of the year HSBC is winning plaudits for its early announcement and prudent handling of the situation. In a strategic review of its consumer and mortgage lending businesses, the bank announces the closure of Decision One, its sub-prime mortgage loans wholesale channel.
Elsewhere, HSBC continues to expand its business in key markets and through key products. In April, the bank officially incorporates in China and the chairman announces the intention to 'significantly invest in and develop our business in the country.' By the end of the year HSBC is operating from 53 outlets in the country – up from 39 – and is the first foreign bank to receive permission to open a branch in rural China. September sees the official launch of HSBC Premier – the world's first truly global banking service – which is soon dubbed 'The world's local bank account.'
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HSBC continues its long-standing engagement with the environmental agenda when it launches the HSBC Climate Partnership in May. This five-year, US$100m project aims to tackle the causes and impact of climate change. The bank also appoints Nicholas Stern to the post of special advisor on Economic Development and Climate Change. The bank's principles are put into practice to good effect in its new HQ in Mexico which wins Gold awards for its environmental design, construction and operation. This is just one of many awards that HSBC receives throughout the year - others include Asia's top retail bank and the Best International Islamic Bank.
Both looking back, and looking forward, HSBC announces during the year that it has commissioned a new history of the bank to be published in 2015 to coincide with the bank's 150th birthday.
2006
2006 was a year of development and change for HSBC.
Strategic acquisitions throughout the year increased market share and customer numbers especially in the Americas. In February HSBC Latin America Holdings (UK) Limited entered an agreement to acquire the majority of Lloyds TSB’s branch assets in Paraguay, and this was quickly followed by the acquisition in March of a stake in Financiera Independencia - one of Mexico’s leading companies in the sub-prime consumer loans market with over 100 offices throughout the country. In November, the bank entered fresh pastures with the purchase of Grupo Banistmo. This banking group, based in Panama, gave the bank access to the markets of Colombia, Costa Rica, El Salvador, Honduras and Nicaragua for the first time in its history.
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HSBC continued to focus on the development of its personal financial services business in Asia especially in China where the bank was able to offer a new RMB deposit service to domestic customers. Business customers also benefited with the launch of the International Business Centers which facilitate SMEs around the world with their cross border trading.
Climate change and environmental issues remained important to HSBC during the year. Eight thousand bins were removed from HSBC’s head office in June as part of the program to reduce the amount of waste sent to landfills by 8% by the end of 2007. In June HSBC signed up to the UN principles for responsible investment and was also named the winner in the first FT Sustainable Banking Awards.
In May HSBC bid farewell to Sir John Bond, and welcomed Stephen Green as Group Chairman.
2005
In 2005, HSBC marked 140 years in China by increasing its stake in the country.
The Group opened new branches in Chongqing and Chengdu in the west of the country and in March became the first foreign bank to provide local currency services from its branch in Beijing.
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HSBC began selling insurance through Ping An Insurance, China’s second largest life insurer, and increased its stake in the company to 19.9%. In November, HSBC was the title sponsor of the inaugural HSBC Champions golf tournament in Shanghai.
In the Middle East, HSBC reopened its branch in Kuwait, while in the US, the integration of Household International with the Group’s North American operations was completed, under the name ‘HSBC Finance Corporation’.
HSBC continued to tackle the issues of climate change, and reducing the social and environmental impact of its operations. In October, it became the first major bank to go carbon neutral, and in May and August, published sector guidelines governing its activities in the freshwater infrastructure and chemicals industries.
In 2005, HSBC published the world’s most comprehensive survey of global attitudes to ageing and retirement, while in November, Sir John Bond, HSBC Chairman since 1988, announced he is to retire in May 2006.
2004
HSBC grew organically and through strategic acquisitions in 2004.
The Bank of Bermuda joined the Group in February and minority stakes were acquired in India’s UTI Bank and China’s Bank of Communications Ltd.
In the UK, HSBC bought the retail financial services arm of the Marks and Spencer Group.
The HSBC brand was adopted by its Mexican subsidiary, G F Bital, early in the year and in September the majority of the bank’s North American businesses, including Household International, were united under the name HSBC North America.
HSBC continued its long-standing commitment to the environment, becoming a founder member of the Climate Group in April and announcing its intention in December to become the first major bank to go carbon neutral.
2003
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In April, the new Group head office in Canary Wharf in London officially opened to house some 8000 staff.
HSBC's purchase of Household International Inc. added substantially to the Group's business and profile in the United States; Household’s network of over 1300 branches in 45 states provided consumer finance to 53 million customers.
In France CCF agreed to increase its stake in French private bank Banque Eurofin S.A. to 83.95 per cent and to acquire two further branches of Banque Worms.
HSBC also acquired KepHSBC Insurance Pte Ltd, a provider of life insurance and Islamic insurance in Singapore; and took full ownership of Equator Holdings
Ltd.
2002
From 2002, the HSBC identity carried the strap line of 'The world's local bank', emphasizing the Group's experience and understanding of a great variety of markets and cultures. The Group also began its five-year 'Investing in Nature' program, a partnership in environmental projects with Earth watch, WWF and Botanic Gardens International.
HSBC acquired and recapitalized Group Financiero Bital in Mexico at a total cost of US$1.9 billion. This new member of the Group brought 5.5 million new customers and 1,400 branches in to the network. Elsewhere, HSBC acquired a 10 per cent share of Ping An Insurance Company of China, the second largest life insurance operator in the country.
2001
Purchases during the year included the NRMA Building Society Limited in Australia, Demirbank of Turkey and a 97 per cent interest in China Securities Investment Trust Corporation, Taiwan’s leading asset management company. In December, the bank also took an 8 per cent share in the Bank of Shanghai which was established in 1995 and operates a network of almost 200 branches in the city. 2001 also saw the opening of the only branch in the HSBC network that is open 365 days a year - in Pune in Western India.
2000
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In April, HSBC announced a US$11 billion recommended offer for Credit Commercial de France (CCF). Established in 1894, CCF brought into the Group a network of 650 branches in France and long experience of personal, corporate, investment and private banking, greatly strengthening HSBC’s presence in the euro zone. The deal was completed in July and in that month HSBC Holdings plc was listed on the Paris Stock
Exchange for the first time.
During the year HSBC launched HSBC Premier, a new international service for HSBC’s most valuable personal customers.
Group Archives
Who we are
Located in London, HSBC Group Archives are among the most important and heavily used bank archives in the world. The archivists are responsible for the collection and management of the records, which span more than two centuries of financial and international history.
What we hold
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The archives contain historical records from many of the banks that make up the modern HSBC Group.
Group Archives cover:
The Hong Kong and Shanghai Banking Corporation Limited (up to 1993) HSBC Bank plc (formerly Midland Bank plc) HSBC Bank Middle East Limited (formerly The British Bank of the Middle
East) Mercantile Bank of India
Types of records include:
Board minute books Annual reports Staff records Photographs of branches, staff and local scenes Advertisements and promotional videos
Researchers and research topics
The archives are used by a range of researchers for various purposes. Common categories of researcher include: economic and social historians; university and college students; genealogists; architectural researchers; local historians; television and film companies; and bank staff.
The archivists are able to carry out research in response to specific enquiries.
Typical questions include:
My grandfather worked for the bank. Can you give me any details about his career?
How long has HSBC been operating in Malaysia? When did Midland Bank become part of the HSBC Group? Can you provide images for publications and film productions? Can you tell me more about the history of my local branch?
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HSBC History Wall
HSBC has been both a pioneer and pillar of banking in many communities around the world and is very proud of its history.
A visual record of the Group's history, the History Wall, was developed for the Group's headquarters in London. Through 3,743 images, the History Wall captures HSBC's rich and fascinating pedigree. On this page you can explore some of HSBC's history in pictures.
Learning to balance the books
As summer arrives, so it ushers in the exam season. Our new selection of images from the History Wall looks at the training of bankers and financial education.
Group structure
HSBC Holdings is a public limited company incorporated in England and Wales.
Headquartered in London, the HSBC group operates in five regions: Europe; Hong Kong; the rest of Asia Pacific; including the Middle East and Africa; North America; and South America.
The entities which form the HSBC Group provide a comprehensive range of financial services to personal, commercial, corporate, institutional and investment, and private banking clients. To more easily promote the Group as a whole, HSBC was established as a uniform, international brand name in 1999. In 2002, HSBC launched a campaign to differentiate its brand from those of its competitors by describing the unique characteristics which distinguish HSBC, summarized by the words 'The world's local bank'.
References to HSBC on this website refer to the HSBC Group of discrete legal entities, each of which is wholly or partly owned by HSBC Holdings plc. HSBC’s largest and best-known subsidiaries and their primary areas of operation are:
Subsidiary Primary area of operationThe Hong Kong and Shanghai Banking Corporation Limited
Hong Kong SAR, with an extensive network throughout Asia-Pacific.
Hang Seng Bank Limited Hong Kong SAR
HSBC Bank plc United KingdomHSBC France FranceHousehold US
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Subsidiary Primary area of operationInternational, Inc.HSBC Bank USA N.A. New York State in the US
HSBC Bank Brazil S.A.- Banco Múltiplo Brazil
HSBC Private Banking Holdings (Suisse) S.A.
Switzerland, Hong Kong SAR, Monaco, Luxembourg, United Kingdom, Singapore and the Channel Islands.
HSBC Bank LTD Pakistan
Awards and rankingsMonth Award Company /
Entity Body / Publication
July 2008 Top World Bank HSBC The Banker
July 2008 Best Emerging Markets Bank HSBC Global Markets Euro money
February 2008
Best International Islamic Bank
HSBC Global Markets Euro money
October 2007
Interest Rate Derivatives House of the Year
HSBC Global Markets The Banker
July 2007 Best Cash Management House
HSBC Global Transaction Banking
Euro money
July 2007 Best Risk Management House HSBC Global Markets Euro money
May 2007Ranked number 1 - Who's best where? - Asia & Middle East
HSBC Global Markets
Euro money Foreign Exchange Poll
May 2007
Best for currencies - Hong Kong dollar, Chinese Yuan, Middle Eastern currencies, Asian currencies, US$/£
HSBC Global Markets
Euro money Foreign Exchange Poll
February 2007
Best International Islamic Bank
HSBC Amanah
Euro money Islamic Finance Awards
February 2007 Best Sukuk House HSBC
AmanahEuro money Islamic Finance Awards
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Month Award Company / Entity Body / Publication
February 2007 Best Project Finance House HSBC
AmanahEuro money Islamic Finance Awards
February 2007 Best Project Finance Deal HSBC
AmanahEuro money Islamic Finance Awards
February 2007 Best Sukuk Deal HSBC
AmanahEuro money Islamic Finance Awards
November 2006
Global Cash & Working Capital Management Bank of the Year
HSBC Global Transaction Banking
Treasury Management International
November 2006
Best Consumer Internet Bank - Global HSBC Global Finance
magazine
October 2006
First place in International Cash Management Poll
HSBC Global Transaction Banking
Euro money
July 2006 Best Sub-Custodian Worldwide
HSBC Global Transaction Banking
Global Finance magazine
June 2006 Best Corporate governance HSBC Holdings plc
IR magazine UK Awards 2006
June 2006 Overall winner FT Sustainable Banking Awards HSBC Financial Times
April 2006 Employer of Choice for Finance HSBC
Times Graduate Recruitment Awards 2006
November 2005
Best Consumer Internet BankBest Corporate / Institutional Information Security Initiatives
HSBCWorld's Best Internet Banks 2005, Global Finance Magazine
October 2005
No. 2 cash management provider globally HSBC Euro money Cash
Management SurveyOctober 2005 Best Global Financial Adviser HSBC Project
FinanceDialogic Project Finance league table
October 2005
No. 4 Global Mandated Lead Arranger
HSBC Export Finance
Dialogic Export Finance league table
October 2005
No. 2 Global Mandated Lead Arranger (ECA backed)
HSBC Export Finance
Dialogic Export Finance league table
September 2005 Global Bank of the Year HSBC
Holdings plc The Banker Magazine
June 2005 Best corporate governance HSBC Holdings plc
IR magazine UK Awards 2005
June 2005 Best disclosure practice HSBC Holdings plc
IR magazine UK Awards 2005
June 2005 Best global sub-custodian HSBC Global Finance
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Month Award Company / Entity Body / Publication
Asia, Middle East, Caribbean Securities Services magazine
Mar 2005 Fifth largest company in the world
HSBC Holdings plc
The world's 2,000 biggest companies - Forbes magazine
Mar 2005 Best Islamic Wholesale Bank HSBC Amanah
Euro money’s Islamic Finance Awards 2005
Mar 2005 Best for Islamic Private Banking Services
HSBC Amanah
Euro money’s Islamic Finance Awards 2005
Feb 2005 Global Most Admired Companies - ranked 40th
HSBC Holdings plc
Fortune magazine's 'The world's most admired companies'
January 2005 Top Mortgage Lender HSBC Money facts
November 2004 Best Consumer Bank HSBC
Holdings plc
Global Finance, World's Best Banks 2004
September 2004 Global Bank of the Year HSBC
Holdings plc The Banker Magazine
July 2004 World's Best Bank HSBC Holdings plc
Euro money Awards for Excellence 2004
June 2004 Best European CFO (Banking)HSBC Holdings plc (Douglas Flint)
Europe's Best CFOs, Institutional Investor
June 2004 Europe's 50 Best Performing Companies, ranked 5th
HSBC Holdings plc
The European Business Week 50, Business Week
May 2004 World's 2,000 Biggest Companies, ranked 7th
HSBC Holdings plc
World's Largest Companies, Forbes
April 2004 Ranked 7th of world's leading 2000 companies
HSBC Holdings plc Forbes
February 2004
Best international provider of Islamic Financial Services
HSBC Amanah Finance
Euro money
February 2004
Best international Sukuk (Islamic Bond) provider
HSBC Amanah Finance
Euro money
January 2004
Ranked 41st Most Respected Company in the world
HSBC Holdings plc
FT / Pricewaterhouse Coopers
January 2004
Ranked 25th Most Respected Company in the World for creating Shareholder Value
HSBC Holdings plc
FT / Pricewaterhouse Coopers
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Month Award Company / Entity Body / Publication
November 2003 Retail Bank of the Year 2003 HSBC Lafferty Retail Banking
Awards
November 2003
Business Leader of the Year - Douglas Flint, CFO
HSBC Holdings plc
Chartered Institute of Management Accountants' Annual Awards
November 2003
Ranked 2nd best Cash Management bank globally
HSBC Holdings plc
Euro money’s Annual Cash Management Poll 2003
September 2003 Best Global Bank HSBC
Holdings plc
The World's Best Banks, The Banker magazine
July 2003 Ranked 14th in the world, third largest in Britain
HSBC Holdings plc
The Business Week Global 1000, Business Week
July 2003 Ranked 9th in the world HSBC Holdings plc
The Forbes Global 2000, Forbes magazine
July 2003 Ranked 2nd by market capitalization
HSBC Holdings plc
Top 1000 world banks, The Banker
July 2003 Ranked 37th most valuable brand
HSBC Holdings plc
Interbreeds World's Most Valuable Brands, Business Week magazine
July 2003 Ranked 1st in UK by Tier One capital
HSBC Holdings plc
Top 1000 Commercial Banks by Country, The Banker
May 2003Best Research Tools and Best Navigation (for [email protected])
HSBCDigital FX Awards, Profit and Loss magazine
March 2003 Ranked 50th most admired company in the world
HSBC Holdings plc
The World's Most Admired Companies, Fortune magazine
March 2003Ranked 2nd most admired company in the world by industry - Mega banks
HSBC Holdings plc
The World's Most Admired Companies, Fortune magazine
March 2003 UK's 4th most admired company
HSBC Holdings plc
The World's Most Admired Companies, Fortune magazine
January 2003
Ranked 5th for Financial Services in 2002
HSBC Holdings plc
World's Most Respected Companies, Financial Times
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Sponsorship
HSBC Golf sponsorship
HSBC's sponsorship of the game of golf is global in its reach possessing a portfolio of professional tournaments which include: HSBC World Match Play in the UK, HSBC Women's World Match Play in the USA and Champions in China. HSBC has a top to bottom approach to golf sponsorship which is evident in its support of HSBC Amateur Match Play and HSBC Wee Wonders in the UK and golf at grassroots level in both the USA and China.
more about the HSBC Golf sponsorship...
HSBC Cultural sponsorship program
HSBC’s cultural sponsorship program is focused around ‘cultural exchange’. As the world’s local bank we want to encourage and promote the understanding of different cultures across the world. Through HSBC’s global cultural sponsorship program we will support innovative projects that promote international understanding.
Human Resources
We are pleased that you have visited our website and considering furthering your career with us and hope you'll take the time to know HSBC better by selecting one of the new features we have included here.
HSBC Human Resources Vision
The HSBC HR Department aims to work together in a strategic partnership with line managers, creating the best possible working environment to attract, develop, motivate and retain the highest caliber staff in pursuit of the achievement of HSBC’s goals & initiatives.
HSBC Human Resources MissionTo create a strategic balanced partnership between HSBC's HR department and the line, establishing the appropriate performance, compensation, development and retention policies & practices to further enhance HSBC’s financial performance, creating the maximum value for our shareholders
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We hope you will find our website informative and useful. Finally, we extend our invitation to qualified Saudis and call upon them to join HSBC’s offerings of professional career in Banking Industry.
Training
HSBC has made a significant investment in developing and maintaining a high quality training programmed for its staff. During the year 2005, 4525 individuals attended 20407 days of internal and external training including external seminars and workshops, with an average of nine training days per employee per year.
Training is conducted in HSBC's dedicated training facilities in the western and eastern Provinces of Saudi Arabia as well as at HSBC's headquarters in Riyadh. SABB training is considered to be amongst the best available in the Saudi banking industry. SABB continually reviews its training resources against the current and future needs of the business. Advantage is taken for HSBC Group's training resources both in the UK and UAE.
HSBC has invested significant time and resources in brining new and existing employees up to the highest standard in all areas of HSBC's business and this process is ongoing. Particular attention has been given to customer management skills, focusing on service and cross-selling techniques. The accreditation programmed for front line staff, which was introduced in 2003, has continued in 2004 with value being added from the development and roll-out of specific follow-up Sales and Service programmers.
Scholarships
HSBC was the first Saudi company to introduce in 1997 an educational program – HSBC Scholarship Scheme - enabling Saudis to obtain higher education in the UK. Since then SABB invites applications for scholarships under the SABB Scholarship Scheme from candidates wishing to pursue MBA courses in the UK. The Scheme is open to all Saudi male and female graduates between 28 –35 years with degrees from recognized universities who wish to join for higher studies to improve their long-term career positions. This Scheme is one of the most prominent schemes to serve the community since HSBC provides the tuition fees, accommodation and living expenses, travel allowance and a daily allowance for the selected candidates.
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Till now, 45 Saudis - 6 of them are ladies - have been provided with scholarships under the Scheme by HSBC.
Radiation
At HSBC, we actively support the Pakistani Government’s policy of increasing the percentage of Pakistani nationals in our workforce. To help us achieve this goal, we have set up three specialist recruitment centers operating training courses for Pakistani graduates from universities, colleges, institutes and high schools, as well as for bank staff with proven performance records. Our training courses are considered to be among the best in the sector and have helped us achieve our aim. The percentage of Pakistani staff employed by HSBC has grown from 47% in 1990 to 82.13% in December 2004.
Employees recruitment process
Appointment
An appointment to the service of the HSBC is effective when the successful applicant has:
The required degree which suits the job
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Confirmed acceptance of our offer of employment by returning the said offer, duly signed.
Certified, by having signed on our application form that the information provided there in is true and correct.
Provided necessary documentation as required by the Company.
Employee Record’s
Each employee required to submit personal information as required by the company for its employee record, the employee must inform HRD if there are any changes in any of the following: Name of the employee Name and birth dates of Children
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Marital status Death/Birth of spouse or children Residential address and telephone numbers Professional / education qualifications of employee Person to be notified in case of illness or injury or emergency Names of next kin Membership in professional organization, Societies or corporations Periodic update/verification by employee
Probation
Employees shall serve a probationary period of three months or such longer period as deemed necessary by the Company. In certain cases, and at the discretion of the EVP IT/OPS, the probation period may be shortened or waived altogether. This period can also be extended in case of unsatisfactory work performance.
Confirmation
The Supervisor will submit the probation evaluation form to HRD with his/her satisfactory remarks. HRD head will confirm the employee based on supervisor’s report. Upon satisfactory completion of the probationary period, the appointment shall be confirmed in writing.
Transfer
Where and when circumstances required the company reserves the right to deploy transfer, reallocation or outsource duties other then stipulated in the letter of employment. The Company also reserves the right to relocate any employee to any of its internal Team/Department or anywhere in the international network/offices/subsidiaries.
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Termination of Employment
Employment with HSBC is normally terminated through one of the following actions: Attrition (Resignation, Voluntary termination by the employee) Layoff, involuntary termination due to reduction of the work force,
elimination of a position, or decrease in business Dismissals, involuntary termination for substandard performance,
misconduct, or inability to perform the duties required for the position due to physical or mental illness.
Resignations
An employee whishing to terminate employment should provide one month’s advance written notice to the head of Human Resources after needful recommendations of immediate supervisor.When an employee resigns, the Manager Head of Human Resource, based on the recommendations of the concerned Dept. Head can ask the employee to leave Company immediately or other wise complete the formalities of notice period. In case the management requires to employee to leave immediately, he will be paid notice pay in full.The resigning employee is entitled to receive all earned pay. Any unused sick and/or casual time will be forfeited.No severance pay will be permitted.
Out Sourcing
In continuation to the terms of employment with the Company the management reserves its right to out source / transfer the services of any employee to any of its local or overseas office or to any other company on following terms and conditions:The decision to out source / transfer shall be made on the results of the interview based on skills of employee and requirements. Company’s own employees or the representatives of any other company to which the services are being outsourced/transferred can conduct this interview.The employee will be provided with the terms and conditions of outsourcing.The employee cannot refuse the orders of transfer / out sourcing without a reasonable reason.
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The company reserves its right to reject or accept any reason for refusal.The employee will return back to his normal salary in case he is being out sourced to any overseas company.The employee shall be considered to be an employee of HSBC and can be transferred to any other location after completion of any contract.Seniority will be reconsidered when the employee return back from any overseas deployment.The Company reserves its right to negotiate the forms of contract overseas/local deployment.The employee will be liable to sign the contract and an understanding to serve the company for the period of contract.The management also reserved its right to sign a bond if required or to provide a guarantee in case of overseas deployment.
Mr. jhon pennChairman
Mr. Sir John Bondchairman
Mr. Murad SaigolDirector
Mr. Shahid SethiDirector
Mr. Michael GeogheganC.E.O
Mr. Stephen GreenGroup Chairman
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Communication
Top management is not only tremendously improving our Working Environment but also investing in improving internal Communication Network for better Teamwork. Continuous Up-gradation in credit facility we commitment for Quality. Over fifty years of banking experience with cooperative and dedicated employees coupled with performance based system and Data Analysis enable management to take Preventive Actions before things really go wrong.
One of the Mission of organization to promote good governance and corporate values with a strong sense of social responsibility.
Newsletters
In HSBC there are regularly published internal documents describing information of interest to employees regarding information of interest to employees regarding business and non business issues affecting them.
Employee handbook
HSBC has a formal document that describes basic information about a company; a general reference regarding a company's background, the nature of its business, and its rules.
Strategic communication
HSBC also practices presenting information about the company to broad, external audiences (e.g., the press).
Video-mediated communication (VMC)
In HSBC communication with outside organizations and office or Conferences are also held in which people can hear and see each other using computers.
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Organizational Environment
External Factors
These are factors outside the control of the business that restricts it from achieving its aims and objectives. The affects of external constraints mean that a business may not able to achieve its aims and objectives.
Social Factor
Changes in social trends can impact on the demand for a firm's products and the availability and willingness of individuals to work. The Social Culture is also effect on the HSBC Social environment refers to the demographic characteristics and general behavior, attitude, and beliefs of people in a particular society.
Economical These include interest rates, taxation changes, economic growth, inflation and exchange rates. As you will see throughout the "Foundations of Economics" book economic change can have a major impact on a firm's behavior. For example higher interest rates may deter investment because it costs more to borrow a strong currency may make exporting more difficult because it may raise the price return in foreign currency.
Political/legal component
The general environment includes the legalization, regulation and court decisions that govern and regulate business behavior. In recent years new laws and regulation imposed additional responsibilities on companies. Unfortunately many managers are unaware these new responsibilities.Now everyone agrees that companies fall severe legal risks. Indeed many believe that the government introduced more regulate and restrict business behavior.
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Internal Factors
Working environment
HSBC offer the healthy and friendly environment in the work place for its employee to work with efficiently. It provide them related training to the employees to achieve their goals. We can say internal environment in the HSBC is very healthy.
Employees’ morale
HSBC believes that Positive Morale of employees enhances better performance for individuals, and for organizations.Employees perform better when they’re satisfied with their work and their work environment. That’s why, HSBC is one of management’s top priorities is to maintain employee’s morale at a high level.
Organizational Culture
HSBC enjoys a status of a national organization. This status is maintain through the norms & values appreciated both by the organizational level and national level. Work environment and organizational behavior is dominated by the values of the society. However Social value system is not an obstacle in achieving the progressive international image. HSBC believes in innovation with responsibility. HSBC is successfully managing a national identity and international recognition. This approach makes HSBC a largest Bank in all over the world.
Biographic characteristics
HSBC start hiring the people of minimum age 18 and their maximum hiring age limit is 50 years. Retired age limit in HSBC is 60 years in the men and 55 the women so now we can say the people who work in the HSBC their ages are between 18years to 60 years. There is equal opportunity is given to men and women. Ratio of 20% females and 80% are male who work in HSBC, There is no concern with the material status of the employee. They just focus on skills and qualification.
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Ability (physical and intellectual)
Our goal is for each employee to develop through individualized creative and challenging jobs for all ages in a well planned and organized environment. HSBC select the people who have proficient knowledge of related field as well as the person is healthy and has a strong physical condition. HR department of HSBC has a well planned recruiting process in which they first evaluate employee’s physical and intellectual abilities through evaluation forms, interviews to know about the communication skills, listening skills, to know about the ability of work in normal and abnormal conditions. In their hiring procedures they identify employee stamina, physical health situation to know whether the employee is sufficient for the specific job or not. Another important thing that is applying in HSBC is after hiring their employees they give them training to enhance their abilities physical and intellectual.
Personality and job
HSBC regarding to personality is very ambitious of hiring a good personality staff in organization. In order to get perfections and to achieve their goals in effective manners they are using the theory of personality job-fit. They hire their employees according to the demand of that specific job and regarding to the job need.
Managing Emotion at work
Emotion work (emotional labor) is defined as emotional regulation required displaying organizationally desired emotions by the employees. It has received increased attention because it is relevant in the service industry where social interactions with customers, clients, or patients are a significant part of the job. Empirical studies found equivocal effects on psychological well-being which indicates that emotion work is a multidimensional construct with dimensions having positive and negative health effects. In the present studies, the following aspects of emotion work were differentiated: emotional regulation requirementsThe requirement to display positive emotionsThe requirement to display negative emotionsThe requirement to be sensitive to clients' emotionsEmotional dissonance The expression of emotions is not felt. Analyses were based on a representative sample of service workers.The data showed that emotional dissonance was the stressful aspect of emotion work, whereas the display of positive emotions and sensitivity requirements also
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had positive effects on personal accomplishment. The requirement to express negative emotions had little effect on burnout. Neuroticism had little impact on the relations between emotion work and burnout. .
Learning
Learning is a process of getting knowledge through experiences. HSBC also doing this by getting the information through other organizations having the same nature of business and also using benchmarking techniques to get knowledge and learning to improve the overall organizational effectiveness.
Importance of attitude, values and job satisfaction
HSBC is giving more importance to the values and attitudes regarding to job. Job satisfaction means the employee motivation towards job and job satisfaction gives maximum productivity. In HSBC, the performance management process based on values, attitudes and other factors by using them compensations and incentives given to employees.
Employee’s motivation
Compensation
HSBC believes in excellent work environment considering the fact that target can only be achieved by team work and devotion. Compensations and incentives are provided to the deserving employees to motivate them & to maintain a team of devoted professionals. Thus personal problems don’t create hurdle in the process of productivity.HSBC’s employees are highly motivated not because of rewards, incentives and good packages given to them but also they give their employees a right to communicate, give authority and responsibility to manage resources without any pressure and respect by giving them impressive designation names.They not only prefer money as a basic attitude of motivation but also other factors like:Job enrichmentJob enlargementHonorable designation namesAuthorityCommunications
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Team management
Team management is an effective part of leadership. In HSBC different groups are made depending upon the responsibilities and duties demanded by the job and a specific task is given to that group or team and the team is responsible for managing resources and gives maximum productivity in minimum cost. HSBC is mostly uses two concepts of team management.Problem solving teamCross functional team
Power and politics in organization
Power Interpersonal relationship in which one individual or group can cause another individual or group to take an action, that it would not otherwise take. Involves changing the behavior of another.
Types of PowerReward PowerCoercive Power (punishment power)Legitimate Power (authority)Referent Power (charisma)Expert PowerInformation PowerConnection Power
Politics Those activities taken within organizations to acquire, develop, and use power and other resources to obtain one’s preferred outcome in a situation where there is uncertainty of outcome.As we know that politics always due to miss understanding in HSBC no political agents are worked because policies are made by the hr’s persons who are the masters of their own areas.
Conflict, negotiations and inter group behavior
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HSBC has a proper channel of handling conflicts among employees at work place.They have proper department having a manager whose responsibility is to make strategies and to do planning to overcome the organizational conflicts.HSBC believes that communication is an important tool to achieve organizational goals effectively.They have proper simplified model of negotiation processPreparation and planningDefine ground rulesClarification and justificationBargaining and problem solvingClosure and implementation
Organizational change and stress management
HSBC believes in the organizational change when management observes that there is need of change first they access information either change in beneficial for the organization or not. They access such information through interview & questionnaire.Then organization identifies that how much time will consume to adopt a specific change. If the change will more productive the organization will accept other wise in other case it will reject.
Work stress and its management
People have deep attachments to their work groups, organizational structure, personal responsibilities & ways of accomplishing work. When any of these are disturbed whether by personal choice or through an organizational process from which they may feel quite remove and uninvolved.
HSBC is a multidimensional business organization. Multi tasking comes with complex problems, hurdles and difficult targets. These factors enhance the chances of work force to be exposed to the danger of work related stress. Managing this stress may serves as an important factor in productive capability of the work force. HSBC spend decent amount of a resource to reduce the factor of work related stress which includes recreational activities and professional sessions. This winning approach helps the work force to counter this menace. HSBC is devoted to maintain an efficient and professional but stress free environment.
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Recommendations After looking into different Banking sectors I must recommend that HSBC should introduce new products to their customers which others do not offer. HSBC should increase their interest rate to facilitate and cope the maximum number of customers.
BIBLIOGRAPHIES
WWW.HSBC.COMWWW.GOOGLE.COMWWW.ASK.COMWWW.YAHOO.COMWWW.HSBC.COM.PK.WWW.WICKIPIDEIA.COM
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