htc evo 4g lte solution matrix

8/1/2019 HTC EVO 4G LTE Solution Matrix

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Solution Matrix HTC EVO 4G LTE (APX325CKT)

Basic troubleshooting and usage instructions for the HTC EVO 4G LTE (APX325CKT)

Details

Some links in this document launch a specific page in the User Guide. To go from page to page, click navigation buttons as shown below.

The HTC EVO 4G LTE(APX325CKT) features the Android 4.0 (Ice Cream Sandwich) Operating System

Voice Network: Nationwide Sprint Network

Data Network Speed: Sprint 3G (EVDO Rev A) and Sprint LTE4G Network

Network Technology: CDMA 800 and CDMA 1900 MHz, LTE

Operating System: Android 4.0 (Ice Cream Sandwich)

Programming Instructions

Fact Sheet

Get Started Guide

User Guide - Android 4.0 Ice Cream Sandwich

Known Issues

Virtual Phone

Menu Matrix

Current Software/PRL Versiono Note: If customer does not have a data plan or does

have a cancelled NAI, refer them to an authorizedRepair centerfor upgrade.

Accessories Device / Features

Applications

Social Media and Networking

Device Troubleshooting

Software Troubleshooting

Bluetooth Troubleshooting

Device / Features
http://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7bf7c6e450-8800-11e1-43b1-000000000000%7dhttp://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7bf7c6e450-8800-11e1-43b1-000000000000%7dhttp://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7b5167a7f0-8a50-11e1-c66b-000000000000%7dhttp://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7b5167a7f0-8a50-11e1-c66b-000000000000%7dhttp://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7b46fe71d0-8a51-11e1-c66b-000000000000%7dhttp://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7b46fe71d0-8a51-11e1-c66b-000000000000%7dhttp://www.sprintstorelocator.com/locator/http://www.sprintstorelocator.com/locator/http://www.sprintstorelocator.com/locator/http://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7b46fe71d0-8a51-11e1-c66b-000000000000%7dhttp://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7b5167a7f0-8a50-11e1-c66b-000000000000%7dhttp://kms.corp.sprint.com/eAgent/iq/Ellington/request.do?uiMode=default&create=kb:Support&view()=r%7bf7c6e450-8800-11e1-43b1-000000000000%7d


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Back-Up Contacts /ContentSync Backup and RestoreContacts for Phones(CDMA)

Back Up and RestoreYour Contacts

Basic and AdvancedFeaturesNavigate the HomescreenNavigation buttons

Favorites TrayUse lock screenSet screen lockUnlock phoneChange WallpaperMake phone callWorking with appsUse foldersAdd widgetsUse Power Control widgetManage notificationsManage downloads

Optimize memory usageSearch phone & the webEnter and edit textKeyboard tips andshortcutsTouch and type gesturesType text by speakingUse Voice ActionsVoice Action commandsEncrypt phoneUse accessibility featuresUse TalkBack

Use Explore by Touch

BatteryChargeExtend Battery LifeOptimize/extend batterylife

Airplane mode

BluetoothTurn Bluetooth On or OffChange the Phone NameConnect a BluetoothHeadset or Car Kit

Reconnect a Headset orCar KitDisconnect or UnpairBluetoothSend Information UsingBluetoothWhere Sent Information isSavedReceive Information UsingBluetoothUse Bluetooth FTP ServerShare Content with

Android Beam

CameraLaunch the CameraTake a PhotoRecord a VideoTaking a Photo While

Recording a VideoCamera ScenesChange Camera andVideo SettingsView Photos and VideosStart a Photo SlideshowWatch VideosEdit Your Photos andVideosView Photos in YourSocial NetworksPrint Your Photos

Share Your Photos andVideosWireless DisplayCreate a Slideshow withMovie EditorChange the SoundtrackShare Your SlideshowFrom Gallery

ContactsGetting Contacts Into YourPhoneTransfer Contacts fromYour Old PhoneYour People ListYour People App ProfileAdd a New People Entry

Data ConnectionsLaunch a Web ConnectionData Connection Statusand IndicatorsTurn the Data ConnectionOn or OffSwitch to CDMA Mode toSave Battery Power

Device BasicsFront panelBack panelKick standTurn On/OffLock ScreenChange the Lock ScreenStyle

Display SettingsTurn Screen On/ OffScreen NavigationHome ScreenCustomize Lock ScreenCustomize Home ScreenExtended ScreensLaunch Bar

GPS/Location SettingsLocation settingHTC CarGoogle MapsGoogle LatitudeTelenav GPS Navigation
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Find People You Know onSocial NetworksImport or Copy ContactsMerge Entries in PeopleContact Information and

ConversationsEdit a People EntryDelete an EntryDelete Multiple EntriesCreate a Contact GroupEdit a Contact GroupSend a Message or Emailto a GroupRearrange Your ContactGroupsDelete GroupsAdd a People Widget

Set the DefaultCommunication MethodSend Contact InformationBack Up and RestoreYour Contacts

Enable Data RoamingWi-FiVirtual Private Networks(VPN)Use Your Device as a

ModemSprint HotspotAirplane ModeUpdate ProfileWi-Fi and Sprint 4GReference Matrix

HTC Sense InputKeyboardChange Keyboard layoutEnter Text by SpeakingSwype Keyboard

Adjust Swype SettingsUsing Predictive TextAdd a Word to thePredictive Text DictionaryEdit or Delete a Word inYour Personal DictionaryBack up Your PersonalDictionary to Your StorageCardRestore Your PersonalDictionary from YourStorage Card

Select TextCopy and Paste TextSetup ApplicationRecent Apps

Scene Auto-rotate Screen Animation Text Size Brightness

Screen Timeout Keep the Screen OnWhile Charging Change the Wallpaper Calibrate the Screen

HTC Sync ManagerInstall HTC Sync ManagerGet Started with HTCSync ManagerImport More Media to theLibraryAdd New Media to YourLibrary AutomaticallyCheck for New SoftwareUpdatesHTC Sync ManagerSupported File FormatsPlay Music in HTC SyncManagerCreate a Playlist in HTCSync Manager

Icons on PhoneStatus BarStatus IconsNotification IconsNotification PanelNotification LED

Maintenance Releases Not yet available

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View Photos and Videosin HTC Sync ManagerSet Up HTC SyncManager to RecognizeYour Phone

Set Up Your Phone toSync with your ComputerSyncing Your Phone andYour ComputerRipping Music from a CDwith HTC Sync Manager

MusicBrowse for MusicListen to MusicMake Your Music SoundBetterFind Music Videos onYouTubeUpdate Album CoversPlaylistsMusic and RingtonesShare Music UsingBluetoothUse the Music WidgetFM Radio

Near FieldCommunications (NFC)Beam screen contentTurn on NFCTurn on Android Beam

Ringers/SoundsSilent ModeVibrateVolumePhone RingtoneOther Incoming CallOptionsNotification RingtoneSystem Sounds

SettingsSound SetApplication TabsLocation SettingsLanguage SettingsDate & Time SettingsKeyboard SettingsChange the EmailAccount SettingsText and MultimediaMessage Settings

Software / PRLView Software Version onPhoneUpdate Phone SoftwareView/Update PRL Versionon Phone

Tools/ProductivityCalculatorClock & Alarm

StocksWeatherCreate a TaskLink a Task to a ContactLink a Task to a LocationManage TasksView the Unified Task ListCreate a Task ListManage Task ListsBack Up or Restore Tasks

UpdatesUpdate Your PhoneFirmware

Update the OperatingSystemUpdate Your ProfileUpdate Your PRL
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