From Campus to Career

The Lundgren Center Builds Future Retail Leaders

Melinda Burke, Director

In 2009 the retailing industry has experienced unprecedented challenges, and many college students wonder if retailing careers

will continue to offer opportunity and growth. The U.S. retail industry shed more than 500,000 jobs in 2008, yet recent indicators reflect some

growth among retailers in 2009 and continued growth in 2010. The Lundgren Center for Retailing believes retailing careers will continue to be competitive and challenging, but for those graduates

prepared to meet the new retail reality - there will be great reward.

What is this new reality? Slowed growth in the retail sector will result in increased competition among college students for positions in internship and executive development programs. Nearly one

third of all retail workers were 24 years or younger in 2007, and nearly half of all retail employees have college degrees. So a college degree will no longer be sufficient for assured placement in these high quality training programs. Retailers will demand the “best of the best” to fill smaller training classes.

They will seek out students with a passion for the industry, a demonstrated ability to think analytically, an eye for creativity and the work ethic needed for success. College students interested in careers in

buying, merchandising, management, product development or planning should prepare themselves for this competitive landscape by selecting a targeted academic major, getting career experience and developing their leadership skills.

The Lundgren Center provides the perfect opportunity for students to prepare themselves for this competitive environment. Essential to our success, our Lundgren Center corporate partners provide the input and guidance needed to be current with industry demands. Through our well-defined Retailing and Consumer Sciences curriculum, students study consumer and retailing theory. The Speaker Series offers students the opportunity to network with retailing executives and gain a real world view of the industry. In the new “Competitive Advantage” Seminars our professional career coach, Joanna Broder, engages students individually to prepare for the transition from college to career.

We are proud to announce our newest corporate advisory board partner, Dick’s Sporting Goods, a full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment, apparel, and footwear in a specialty store environment. The Company operates 394 Dick's Sporting Goods stores in 39 states primarily throughout the eastern half of the U.S. Dick's continues to offer the finest quality products at competitive prices, backed by the best service anywhere. Dick’s Sporting Goods has a real passion for sports and brings that enthusiasm and experience to the consumer every day. We are proud to have them join us in our passion for the future of the retail!

Are you a partner in the Lundgren Center for Retailing? Find out more at terryjlundgrencenter.org.

Sources:

Retail industry Indicators, NRF, 2008

U.S. Department of Labor, Bureau of Labor Statistics data.

Keynote Speaker Terry J. LundgrenChairman, President & CEO

Macy's, Inc.

Terry J. Lundgren Center for Retailing phone 520.621.1715Web site http://globalretailingconference.org/email tlc@cals.arizona.edu

Fall 2009

You Will Learn...how increased competitive demandfor innovation will require strategic,actionable performances.

Please join us at The Ritz-Carlton, Dove MountainTucson, Arizona

Terry J. LundgrenChairman, President & CEO

Macy's, Inc.

Global Retailing Conference 2010Speakers Include:

Matthew E. Rubel CEO

Collective Brands

PLAN TO ATTEND Innovation Generation April 8-9, 2010

Kerstin Block President

Buffalo Exchange

Darrell RigbyPartner

Bain & Company

Tom Redd currently serves as Vice President of SAP Merchandise Lifecycle

Group. Tom has been with SAP for 4 years and during this time he has

had the opportunity to impact people’s lives with SAP’s purpose: “To help

our world run better by creating enduring prosperity.” Prescribing to this

purpose Tom has been able to impact hundreds of businesses by allowing

them to better address the needs of their shoppers.

Tom has aided the University of Arizona

and the Terry J. Lundgren Center for

Retailing for 3 years. He has helped

raise thousands of dollars for our new

building while maintaining close ties with our students, mentoring them

through their academic and career paths. His advice for those starting a

career is the importance of “forward thinking” and “finding a developed

mentor.” He stresses the role of the mentor, “Learn from them, shadow

them, gain from them.” Coming from years of experience, this advice will

put retail graduates in the position to become leaders in their industry

and in turn stronger professionals.

2

Profile

In the coming years we will see Tom taking on the challenges of retail head

on. SAP is working for the future by focusing on helping retailers deal with

the fast changing shopper-centered economy. In order to help retailers

address shoppers’ fast-changing behaviors, Tom continuously works to

better tailor business’ merchandise offerings related information and

knowledge for SAP’s retail teams. Our economy is more shopper -driven

than ever and with SAP’s innovative retail and shopper science technology

they are delivering what retailer must be able to support - A world where

shoppers get exactly what they want when they want it and at the price

they enjoy.

Tom Redd, Vice PresidentProduct Marketing

SAP

Corporate Partner

by Michelle M. Jones Student Advisory Board

With the University of Arizona's adjacency

to Mexico it was only a matter of time until

Vamos A Tucson became a Terry J. Lundgren

Center for Retailing Corporate Advisory

Board partner. By developing a community

based program called Vamos a Tucson, the

economic impact of Mexican visitors has

expanded from $300 million in 2001 to $960

in 2007. Driving this growth is the Vamos A

Tucson multifaceted marketing campaign to

Mexican citizens within driving distance of

the Arizona/Sonora border, supported by visitor

centers in Hermosillo, Culiacan, Los Mochis

and Mazatlan. Mr. Felipe Garcia, VP of Mexico

Marketing at the Metropolitan Tucson Convention & Visitors Bureau has

spent his career facilitating and building relationships between U.S. and

Mexican businesses and consumers. Early in his career, after graduating

with a Master's degree in international law, Garcia assisted U.S. companies

with expansions into Mexico and Latin America and lobbied these

countries' governments for business law to ease international commerce.

For the last ten years, Garcia has focused on bringing Mexican visitors to

Tucson, Arizona to support the tourism and retail industries. Mr. Garcia has

taken a new approach by creating a domestic program promoting multi-

cultural retail practices.

The work of Mr. Garcia in Southern Arizona has resulted in strong impacts

to the retail industry ranging from infrastructure changes at shopping

centers, to policy amendments in the Federal government.

To achieve the Vamos a Tucson mission, Mr. Garcia enlisted the expertise

and assistance of the local Students in Free Enterprise (SIFE) chapter

to develop a program for and train local retailers, restaurant and hotel

employees to be "Mexico ready". In this capacity, the students in the

University of Arizona's Terry J. Lundgren Center for Retailing not only

gained valuable experience, but made invaluable contributions to Tucson's

creation of truly bi-cultural retail offerings throughout the city.

Seeing first hand the significant contributions University of Arizona's

retailing students make while still in school has instilled great confidence

and expectations for Garcia in the retail professionals of the future. In

fact, this among many other programs within the college, reinforces the

outstanding reputation of the Lundgren Center for Retailing within the

Tucson community and throughout the retail industry.

Vamos A Tucson

J. Felipe Garcia Vice President of Community Affairs & Mexico Marketing

offers new insights for students and partners

3

ACRE, sponsored by the Terry J. Lundgren Center for Retailing (TJLC),

provides industry partners and UA students and faculty an opportunity for

collaboration around relevant research problems. Relying on the expertise of

TJLC Research Fellow Dr. Anita Bhappu and other UA faculty, these projects

provide our industry partners with consumer insights while enabling both

undergraduate and graduate students to gain a better understanding of

the role of research in solving

everyday business challenges.

Companies interested in

developing customized ACRE

projects should contact Dr. Bhappu at abhappu@email.arizona.edu

In this inaugural ACRE project for a Farm Bureau Financial Services,

undergraduate students in Dr. Sabrina Helm’s Spring 2009 Consumer

Concepts & Theory course, conducted 300 interviews with consumers

to better understand men and women’s decision-making process when

shopping for insurance products. Twelve consumer segments were created

based on gender, age (20 – 45), and family status (with/out children).

Consumers were interviewed on a specific financial service such as car

insurance, life insurance, or renter’s/home owner’s insurance. Student

teams representing each of the consumer segments provided the financial

services company with a preliminary analysis of their interview data

during in-class presentations. Then during Summer 2009, two RCSC

graduate students (Anubha Mishra & Chirrag Mittal) conducted an in-depth

qualitative analysis of transcripts from the 300 consumer interviews. Their

comprehensive report provides interesting insights into the decision-

making process and buying behavior of both men and women at different

life stages.

A DIFFERENT ATTITUDE AND BEHAVIOR

Overall, the twelve consumer segments had different attitudes and

behaviors towards shopping in general and insurance in particular.

Across the different age segments, men were more consistent with their

approach towards insurance and, thus, were combined into one consumer

group. Women, on the other hand differed widely in their behavior, with

considerable difference between those below and above 30 years of age.

Therefore, the original twelve consumer segments were collapsed into

three consumer groups – men of ages 20 years and above, women of ages

20 to 29 years, and women above 30 years – for comparison purposes.

Irrespective of the gender, having children changed the purchase behavior

of the respondents. Services such as life insurance and home insurance

were more important to the respondents with children because most

of them perceived these services as a “necessity” and an “investment,”

and hence were more actively involved in the recruitment process. On

the other hand, respondents viewed car insurance as “mandatory” and a

“liability,” so they did not want to invest in extensive research; they mostly

opt for best deals, in that, minimum payment for maximum coverage. The

respondents with children, both male and female, were collectively more

concerned about life insurance, especially above 45 years of age. These

consumers were most prone to consult an agent for life/home insurance.

Specially, both men and women with children were very cautious to have

a reliable insurance policy in case of any unexpected or undesirable event.

Also, depending on the respondents’ perceived importance of insurance

products, such as life and home insurance, their likelihood of personal

contact with agents or CPA's increased.

MEN 20 AND ABOVE

Younger men researched more online for

insurance information. Their approach to buying

insurance was more casual and was mainly

focused on decent coverage. The analysis of

the interviews suggests that men above 30 are

consistent in terms of their expectations of

an insurance company and the way they go about

researching for information. For older men, the

importance of referrals from friends and family,

as well as personal contact with agents/financial planners increased.

One dominant reason for such a trend could be that the older men were

specifically asked about life insurance and home insurance, and they

generally regard them as important.

WOMEN 20 to 29

A majority of women 20 to 29 years old without children depended on their

family for car insurance. Even those with children either depend on their

family for insurance or searched for information over the Internet. Like their

male equivalent, this consumer group does not seem to be very involved

in the buying process of insurance and hence did not have much of an

opinion about it.

WOMEN 30 AND ABOVE, WITH OR WITHOUT CHILDREN

This consumer group is actively involved in the purchase process of

insurance products. The three most dominant sources of gathering

information regarding financial services for this group were online

information, agents, and referrals from coworkers, friends, and family. Apart

from these channels, few also mentioned that their insurance was provided

by their employer and hence did not do much research. Some parallel

sources of information mentioned were radio, television commercials and

newspaper advertisement.

Unlike men, this consumer group reported more frustrating experiences

while shopping for insurance online. They repeatedly reported being

overwhelmed by the amount of information available on the websites

and had difficulties understanding the terminologies. Another reason for

their dissatisfaction was unresponsive agents. They consistently testified

to incidents where not being able to reach a representative was annoying

and frustrating. They have many questions in order to make a decision

about buying life/home insurance and look for patient and knowledgeable

representatives.

On the other hand, they appreciated features like availability of rate

comparisons online and helpful representatives. It was also very important

for them that the representatives make the information easy to understand

and provide them comprehensive information of the options. They prefer

to talk to representatives and get their questions answered instantly.

Transparency in information and ease of use are the most important factors

in purchase. It is very important for the agents to understand the needs of

the customer and not to try to oversell.

While shopping in general and specifically for insurance, this consumer

group emphasized the importance of good customer service. For them,

helpful representatives, good return policies, personalized services and

generous options were indicators of good customer service; basically, any

incident that exceed shopper’s expectations.

To the study participants, reputation meant that the company had been

By Anita D. Bhappu, Ph.D.Associate Professor & Division Chair

Applied Consumer Research Experience (ACRE) enhances understanding of consumers’ decision-making process and buying behavior when shopping for insurance products.

Continued on page 4

Anita D. Bhappu, Ph.D.Associate Professor &

Division Chair

offers new insights for students and partners

4

Michelle M. Jones JCPenney

During this past Summer I had the privilege to intern

with JCPenney as a Sales Management Intern. This

fast-paced and well-rounded program allowed me

to experience retailing first hand by benchmarking

sales, compiling a competitive shopping analysis,

and learning the vital role of private brands.

A chief component of my internship focused on

forecasting sales based on last year’s events and

motivating associates to exceed those goals. I

learned the importance of people in retail. It is our associates who

serve as the face of JCPenney. By providing constructive performance

evaluations and coaching sessions I was able to hone both my oral and

written intercommunication skills. These evaluations gave employees an

opportunity to improve their performance while enhancing their careers

within the company.

JCPenney has established itself as the primary shopping destination for

Middle America. With growing brand recognition from American Living, I

Heart Ronson, and Chris Madden Home, JCPenney is stepping out in style

with affordable fashions for everyone. Working for one of the top retailers

in the country I was able to understand the value of brand recognition in

relation to the customer and its fundamental role in driving sales, as well

as customer loyalty.

My final project consisted of a competitive shopping and SWOT analysis,

followed by a presentation to the senior management team. This project

analyzed four other retailers based on store environment, customer

service, and merchandise offerings. How the merchandise is presented,

who is selling it, and where the merchandise is located can feed into the

consumer’s perceptual map developing a desire to purchase. By compiling

my findings and developing an in-store action plan, I was able to provide

JCPenney with a more competitive edge for our specific store.

Overall, this summer I learned the power of people, brands, and leadership.

It is with strong leadership and brand innovation that JCPenney will

continue to be a top performer and developer of future leaders. Through

this experience I was able to gain stronger communication, analytical, and

leadership skills while pursuing my passion of people, brands and retail.

I N T E R N S H I P S

Virginia Sims Target

As an executive store intern at Target, I learned

how to effectively lead a store team through

developmental opportunities and activities. I

first learned how each work center of the store

coordinated to ensure the store as a whole was

profitable and successful. I also shadowed all

of the Executive Team Leaders as well as other

leaders in the building to learn effective leadership

techniques and skills. Finally, I took on Leader on

Duty shifts and ran the store for early, mid or late shifts as well as worked

on a special project with fellow executive interns.

During my time at Target, I also had the privilege to work with fellow interns

on a special project within the store. Within the store, we decided to focus

on Guest Experience, which encompasses the front end operations of

the store and ultimately the impression we give to the guests that shop

in our store. For our project, we implemented techniques and games to

strengthen our, "Can I Help You Find Something" culture within the store to

ensure our guests had a great experience. We wanted to ensure our guests

had this great experience, because it would translate to our guest survey

scores, which is ultimately how we are rated as far as guest service. A big

accomplishment I was able to see from my efforts was that I was able to

help the store maintain green guest survey scores across the board for two

weeks straight.

One major take away from this experience, is to always own your own

development. Throughout every interview I gave and in every developmental

opportunity I came across, this was an overarching theme that all of the

leadership in the building gave me. It was an important take away for me

because I believe I was able to have the positive experience I had by taking

the time to own my own development and grow in the areas I wanted to

through the resources they gave me. A recommendation I would want to

pass on to any future students would be to not overlook a store internship

because they can give you immense developmental opportunities that you

would have never expected. I would also recommend to always keep an

open mind and to make yourself step outside of your comfort zone, because

ultimately that is where you will see the most growth and development.

around for a while and that people had positive feedback on the

company. According to the respondents, since insurance claims involve

tedious procedures and a significant amount of money, they fear buying

insurance from providers without history and good recommendations.

IMPLICATIONS FOR THE FINANCIAL SERVICES INDUSTRY

Among women, those over age 30 are the best target market for financial

services. For this consumer group, four most important traits while

seeking insurance are: ease of available information, responsive and

helpful representatives, good customer service and strong reputation.

Thus, it is suggested that the information provided via the various

channels are straightforward and effortless. In addition, the agents or

representatives should pay personal attention and try not to oversell.

In general, word of mouth was considered an important source of

information across all demographics. Irrespective of gender or age,

referrals from family and friends are an important determinant while

choosing an insurance service. Therefore, efforts should be made to

keep the current clientele satisfied in order to attract more customers.

Continued from page 3

Applied Consumer Research Experience (ACRE)

5

My name is Maggie Molever, a senior majoring in Animal Sciences, and I

just completed my second internship with PetSmart as part of the Career-

Wise Cats program with the Terry J. Lundgren Center for Retailing.

Over the past 10 weeks, I worked

closely with store operations and

service strategies teams based at

PetSmart’s corporate headquarters,

referred to as the Store Support Group (SSG for short). My store internship

last summer served as a foundation for creating new processes that were

mutually beneficial for store associates and the customers – pet parents

and their companions.

PetSmart is remarkable due to its sense of ethics shared among all

associates and strategically-sound business practices. For example,

PetSmart charities protect and save the lives of more than 3.8 million

homeless pets. PetSmart is committed to it's associates and customers

while keeping pets healthy and happy. Such qualities make me believe in

and enjoy being part of the PetSmart family.

I’ve benefited from learning how a large corporation with 46,000 employees

sustains its leadership in the marketplace ahead of the pack during such

tumultuous economic times. I especially loved taking my cat, Mr. Biggs, to

SSG on Fridays. I plan on maintaining a relationship with my mentors and

to pursue a career with PetSmart after graduation. As they say at PetSmart,

I want to be “Unleashed!”

Cats get career-wise with PetSmart

With the company Quiksilver’s enticing global

promise urging us to, “Let the spirit of the

mountain and the wave fill your heart,” I did

not hesitate to dive head-first into a summer

internship opportunity that I would never forget. I

began my ten exciting weeks in Huntington Beach,

California as part of the Retail Buying Department

assisting the head buyers for all Quiksilver and

Roxy products. I was fully immersed in the buying

decisions for the upcoming Holiday ’09 and

Spring ’10 seasons. While working closely with

the visual merchandising and online marketing

teams, I was given a 360 degree view on how each

department works together to deliver some of

the best products in the surfing industry today. I

played an active role in the style decisions that

would be part of each store. I was also given the

freedom to use my creativity to create weekly

floor directives and dress mannequins. Along

with these hands on responsibilities, I also got

to work on the business aspects of the company.

I placed orders with many outside vendors such

as Sector 9, Arbor, and Surftech, who each

sell their products in Quiksilver stores. With

this, I found myself learning the merchandising

skills needed for placing buys for each delivery

date. Additionally, I gained excellent hands-

on experience by going out to the stores and

identifying our competitor’s strategies from a

buyer’s viewpoint.

I also worked on a special project with the

E-Commerce Marketing department to create

a video for the Roxy.com blog introducing the

new Holiday ’09 collection. This project was

not only fun, but it also exposed me to the

marketing and advertising side of the company.

While attending quarterly Roxy and Quiksilver

Sales meetings and events such as the U.S.

Open of surfing, I was able to use my networking

skills to meet some important people in the

industry. Bob McKnight, the President and CEO

of Quiksilver, personally welcomed me to the

company. He took an immediate interest in the

Retailing and Consumer Sciences program and

we discussed my thoughts on my future career

plans. Speaking with key figures in the industry

like Bob McKnight was something that gave me

inspiration to succeed in this field.

Overall, this summer internship allowed me to

gain insight and skills that I will take with me in

any of my future endeavors. I worked in various

departments and with each responsibility I was

given, I realized how important each aspect of

the company is. I would highly recommend this

internship to any student. Besides learning an

incredible amount this summer, this exciting

internship opportunity has also further fueled my

passion for beginning a career in this industry. I

can definitely see myself working for a company

like Quiksilver.

A Spirited internShipBy Katy Caringer, Retailing and Consumer Sciences

By Maggie Molever

Katy Caringer and Bob McKnight, the President and CEO of Quiksilver

Fall is always an exciting time at the Norton School of Family and Consumer Sciences! Students are back and eager

to share stories about their great summer internships. The hallways are abuzz with students and instructors dissecting

strategies for the industry's rise from economic doldrums. And everyone is sharing suggestions about potential speakers

for this year's Global Retailing Conference, April 8 - 9, 2010.

The theme is, Innovation Generation, which addresses the Terry J. Lundgren Center for Retailing's belief that the future of the industry is greatly

dependent upon the Millennial generation. Millennials are both trendsetters whose needs for self-direction and obvious comfort with technology

are already shaping retail strategies, and they'll be among the next wave of retail's employees and management responsible for the long-term

health of the industry.

Given the state of financial affairs today, you can be sure at least some conference topics will be about returning to the basics, and what's being

called "affordable innovation." Discover practical and relevant retail business models and processes addressing this evolving customer culture.

Learn how these strategies will give you the competitive advantage in your business.

Will they work? Make plans now to join us at Tucson's newest luxury property, the Ritz-Carlton Dove Mountain Resort, to take part in the

conversation. The resort is nestled in the high Sonoran Desert against the Tortolito Mountains and offers acres of activities. If you're not among

the jet set, don't worry. We're testing the theory of affordable innovation and were able to arrange conference accommodations at excellent rates.

Save the date now, and see you there!

KIM’S VIEW from the Center

6

As Merchandise Manager at Abercrombie &

Fitch Shane Brogan (’00) reports directly to

CEO Mike Jeffries and oversees a team of

ten, with responsibility for all male fleece

categories. To recognize the great success

Shane has experienced in his short career he is

the recipient of the 2009 Norton School’s Young

Achiever Award.

Shane launched his retailing career at Harry

& David in Medford, Oregon where he worked

on the catalogue side. In 2002, he relocated to

Columbus, Ohio to work for Limited Brands as an assistant buyer in men’s

accessories. The next stop in his career was at Abercrombie & Fitch where he

focused on the children’s division. It was at Abercrombie where he learned

both buying and production and discovered the importance of balancing

the analytical with the creative. “I enjoyed having the opportunity to be

involved with both and working with a vertically integrated organization.”

Wanting to learn more about national brands, he departed from Abercrombie

& Fitch to contribute his many skills and talents to Urban Outfitter's online

division. Here he learned a completely different system, and after two

months moved to the store side with a much larger volume volume of

responsibility. He bought male knits for a short while, and within a year,

was responsible for all male top categories. He enjoyed the diversity of the

buying job at Urban Outfitters, where he worked in private label, national

brands and chased trends with vendors in Los Angeles. Missing the strong

customer focus of Abercrombie, he returned to the company and was

quickly promoted to oversee all brands, including Hollister, Ruehl and the

children’s divisions. Nine months into the position he was promoted to

merchandise manager, reporting directly to the CEO.

He is passionate about his retailing career because of the challenge

it presents. No two days are ever the same and the business is always

changing, “Just when you think you have it right is when you should start

to worry.” He particularly enjoys developing his team and takes great

pleasure in seeing their careers grow with the company. He doesn’t believe

that everyone is made for retail and it is important to know your strengths

and find the right place to start your career. Not every company relies on

the same balance of analytics and creativity, so it is important to find a

company that best suits your strengths.

The biggest piece of advice he has for future retail leaders? “Be resilient.

Every day you will be wrong on something, you will either buy too much or

too little, or the fit will be wrong. Every day there will be a new challenge

and it takes resiliency to turn these errors into homeruns.” He feels the UA’s

retailing program was a great place to prepare for his career. “I started with

students from many different majors and having a retailing degree was a

competitive advantage. Looking back, we had classes that were creative,

yet there were also classes that demanded strong critical thinking skills. I

developed a strong foundation.”

Retailing Graduate a Young Achiever Award winner

InnovatIon generationApril 8-9, 2010 | The riTz-CArlTon, Dove MounTAin | TuCson, Az

Shane Brogan

2009-10

Calendar of Events

7

The Terry J. Lundgren Center for Retailing and

the RCSC advising staff are interested in building

stronger communication with the RCSC alums. After

initiating an outreach campaign in the Fall, we were

overwhelmed with the response and enjoyed catching

up with our alumni. The information provided allowed

us to chart career progression and location of the

RCSC alumni. This information will be shared with

the faculty and staff, but most importantly we will

make this available to current students who will be

evaluating and selecting their first career path. The information will provide our

students with an enhanced understanding of their diverse career options and also

create potential UA contacts for that all-important first relocation.

This fall the RCSC major is at capacity enrollment and still growing. The courses

are diverse and provide our students with the academic preparation they need for

success. We are pleased to have a new course to offer our students “Retail Analysis

and Decision making” which we feel will be instrumental in building the analytical

skills needed for successful RCSC alum career placement and progression. Listed

below is more information about recent graduates and their career destinations.

The second list contains updated career information from RCSC alums.

Please look us up on Facebook and join the Terry J. Lundgren Center for Retailing

Group, an excellent tool for staying in touch. If you prefer, email either Melinda

Burke the Director of the TJL Center, mburke@ag.arizona.edu or, Felicia Frontain

the RCSC Undergraduate/Internship Coordinator at Frontain@ag.arizona.edu We

want to stay in touch with our RCSC alumni!

FeliciA'S UpdAte

SPEAKER SERIES

September 1 SAP – Tom Redd, VP Product Marketing

September 17 Altria – Michael Wood, District Manager

September 14 -16 JCPenney – Jim Thomas, VP of CSR

September 22 -24 Gap, Inc. – Laryn Kelly Walmart – Amanda Davis Madrid, Buyer; Andy Barron, Sr. VP Target – Rebecca Frechette, Director of Merchandise Planning Dick's Sporting Goods – Kate Brown

September 25 Kohl’s – Larry Viands, Territory VP Human Resources Melissa Liegl

October 6-9 Macy's, Inc. – Amalia Hernandez, University Relations Manager Connie Neilson, General Manager

October 14-15 Dick's Sporting Good – Kate Brown, Sr. Recruiter

October 20 SAP – Eric Blabac, Consultant

October 22 JCPenney – John Tighe, VP Jr. Sportswear

November 3 Wells Fargo – Marsha Reed, Sr. Recruiter

November 17 Altria – Lisa Locker, District Manager

OTHER EVENTS 2009~2010

September Fall Career Fair, SUMC

September 22-24 College and Career Day 2009

October 22-24 TJL Fall Corporate Advisory Board Meeting and Dinner

November 6-7 UA Homecoming

December 9 Last Day of Classes

December 19 Winter Commencement/Graduation

January 10 - 13 New York Study Tour, New York City

*TBA* San Francisco Study Tour

*TBA* MAGIC Show - Study Tour

February 17 SIFE Career Expo

*TBA* SIFE Regional Competition

April 7 TJL Spring Corporate Advisory Board Meeting and Dinner Ritz-Carlton, Dove Mountain

April 8 - 9 Global Retailing Conference, Ritz-Carlton, Dove Mountain

May SIFE National Competition

May 5 Last day of classes

Spring 2009 graduateS

Michelle Bernardi - National Trainee Sears Holding Corporate

David Pagel – Altria

Caitlin Coghlan – Party City Corporate

Kiersten Abraham – Kohl’s

Drew Abromowitz – Macy’s

Kimberly Amsler – Dillard’s

Lauren Armbruster – GAP Corporate

Deborah Bain – Sears Holding Corporate

Morgan Brunner – Nordstrom

Paige Cecil – Petite Pea Catering

Jennifer DeGennaro – WalMart Corporate

Elizabeth Devlin – Target Corporate

Marc Ewens – CarMax

Sarah Losse – Kohl’s Corporate

Deborah Miller – Totes Sunglass World

Felicia Moraga – Dillard’s

Christina Moreno – JCPenney's Corporate

paSt graduateS

Vanessa Vigil – Kohl’s Store Manager

Amy Ryan – Nordstrom Women’s Shoe Department Manager

Allie Greenberg – PUMA

Rachel Hoefer – University of Phoenix

Katie Soltys – Enterprise Rent-A-Car Assistant Branch Manager

Melissa Weinstein – Target Store Manager

Danielle Rankin – Mandalay Bay Casino Marketing Analyst

Ryan Westphal – Wells Fargo Bank Branch Manager/Assistant Vice President

Scott Sommers – GAP Inc. Senior Manager of Operations and Business Process in Facilities Services Department

CongratulationS to our retailing and ConSumer SCienCeS graduateS, they are going plaCeS! We WiSh them the beSt aS they begin their CareerS.

From CampuS to Career

goingplaCeS

Corporate advisory BoardAltria, Lisa Locker, District ManagerBridgestone/Firestone, John Gibson, Assistant District Manager Jim Fogelquist, District ManagerCVS/Pharmacy, Steve Parrillo, Director of Recruiting, Executive Placement & RelocationDeloitte Consulting LLP, Jean-Emmanuel Biondi, PrincipalDick's Sporting Goods, Kate Brown, Manager, University RelationsDillard's, Jim Benson, Director of Sales PromotionDFS, Lynn Arce, VP Creative Design Daniel Binder, Senior Vice PresidentEnterprise Rent-A-Car, Stacey Kretzmann, Group Recruiting ManagerFarm Bureau Financial, Ron Lee, CLU, CPCU Regional Vice President David Sebastian, VP of Sales and MarketingGallo Wine Company, Greg Gratteau, Manager of Human ResourcesGap Inc, Charlene Hugel, Director of College Recruiting Stacee Johnson-Williams, Sr. Director of Merchandise PlanningGordon Brothers, Ann Merrill, Principal & Managing Director Brad Snyder, PrincipalHarry & David, Rudd Johnson, Executive VP Human ResourcesHilco, Michael Keefe, President & CEOICSC, Sarah Ritchie, Manager, ICSC Education FoundationJCPenney Corporation, John Tighe, VP/DMM Junior SportswearKohl's, Larry Viands, Territory VP/Human Resource DirectorKorn/Ferry International, Robin Russell, Senior Client PartnerKPMG, Christine St.Clare, PartnerKurt Salmon Associates, Andrew Zgutowicz, PartnerMacy's Inc., Amalia Hernandez, Regional Manager – College Relations Anne Voller, Director, College Initiatives Kerry Zelmon, Associate Manager – College RelationsNeiman Marcus, Maria Jaimes, Merchandise ManagerNestlé Purina PetCare, Tommy Baroody, Director of Business DevelopmentNordstrom, Vickie Woo, Diversity Affairs Director Dee Dee Durazo, Regional Learning & Development SD/MTNRF Foundation, Kathy Mance, Vice PresidentOffice Depot, Lisa Summers, Vertical Market ManagerPayless ShoeSource, Brian White, College Relations ManagerPetSmart, Neil Stacey, Divisional VP of OperationsSAP, Tom Redd, Vice President, Product MarketingSears Holding Corp., Anne Hand, Regional Vice PresidentSmith & Hawken, Nori Kricensky, Human ResourcesStrategic Mindshare, Cynthia R. Cohen, PresidentTarget Stores, Becky McLaughlin, Campus RecruiterUniversity of Arizona BookStores, Frank Farias, DirectorVAMOS A Tucson, Felipe Garcia, Community Affairs and Mexico MarketingVerizon Wireless, Cynthia Gomez-Jackson, Associate Director of Human Resources Jonathan LeCompte, Director of RetailWalgreens, Lee Nevarez, District ManagerWalMart Stores, Inc., Andy Barron, SVP General Manager HardlinesWells Fargo, Marsha Grist, Senior RecruiterWestcor, Bill Whiteside, Vice President, Property Management Broker

Honorary Board MeMBers Ellen Goldsberry, Director Emeritus, Center for Retailing Terry J. Lundgren, Chairman, President and CEO, Macy's Inc.

student advisory Board Fall 2009Kyle araiza

sHaKayla Byrd

CHelsea FisHer

Julie GundruM

KiMBerly Jewell

terry J. lundGren Center For retailinGEditor: Melinda BurkeManaging Editor: Kimberley A. BrookeAdministrative Assistant: Annette M. Garcia

The Terry J. Lundgren Center for Retailing is housed in the Division of Retailing and Consumer Sciences in The John and Doris Norton School of Family and Consumer Sciences, College of Agriculture and Life Sciences at The University of Arizona. The Center works to illuminate the issues facing retailers today and to prepare college students for careers in retailing.

To obtain more information contact: The Terry J. Lundgren Center for Retailing The University of Arizona PO Box 210078 ~ Tucson, AZ 85721-0078 Phone: 520.621.1715 Fax: 520.621.9445 Email: tlc@cals.arizona.edu Web site: terryjlundgrencenter.org

NONPROFIT ORGUS POSTAGE PAIDTUCSON ARIZONA PERMIT NO. 190

PO BOx 210078 • TucsOn, AZ 85721-0078

Corporate partnerS & SponSorS

tHe Future oF retail

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andrew MirKin

allie MroCzKa

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