http://www.fluenttechnology.com

Who we are

Fluent Technology:

• Formed in April 2001• Small company, 10 staff: Specialists in the management Information

Systems and Local Information Systems

Core competences:• Streamlining/transforming complex information management processes• Problem solving

• Our ethos - ‘Companies don’t build solutions, people do’• Microsoft Partner, ISO9001 certified, Investor in People

http://www.fluenttechnology.com

Why We Invest in Training & Development

Addresses a genuine need within our business:

• Our most valuable asset is our staff:o Need for greater delegation of responsibility to our staff if our

business is to continue growingo Need for our staff to maintain the currency of their skillso Strong staff cv’s aid sales.

• Needed to plan and adapt for the future:o A clear business strategy with a strong emphasis on improving

our skills in key areas (e.g. need to keep pace with ever changing technologies and build for the future)

o Need to develop and grow our future business managers

http://www.fluenttechnology.com

DEL Support and its benefits

MAP helped address a genuine need within our business:

• Programme support:o Structured workshops challenging our “people processes”o Assistance with developing a structured learning and development plan

that echoed and linked to our business plano Constructive feedback and challenge from our MAP advisoro Support towards Investor in People

• Benefits - o Increased productivity, turnover and profitabilityo Staff “stepping up” and taking on greater responsibilityo Gained the Investor in People standardo All of our developers passed their PRINCE foundation exam

http://www.fluenttechnology.com

Lessons Learnt