http://www.mju.gov.si

e-mail: marko.ambroz@gov.si

Development of e-Government in Slovenia – Strengths and

Challenges

Introduction

1. Strategic Framework2. Action plan3. Horizontal measures

• Budget planning• Procurement• Project Support Office• Legislation and legislative procedure support• Government Network• PKI Infrastructure• Common Help Desk/Call Centre • Data centre services • E-Government State Portal• Interoperability framework

The Strategy of E-Commerce in Public Administration for the Period 2001-2004, adopted by the Government

 The Action Plan for e-Government up to 2004, adopted on 3 October 2002 and updated and reported to the Government on a monthly basis.

The Strategy of the Republic of Slovenia in the Information Society (RSvID) adopted in February 2003.  

The Strategy of Electronic Commerce in the Local Communities (SEPLS), adopted in February 2003.

The Action Plan of Electronic Commerce of the Local Communities which was presented on November 2004.

 and the last document, the e-Government Strategy for the period 2006 to 2010 (SEP-2010), entitled as ‘e-Government for effective Public Administration’, the Slovenian e-Government strategy (hereafter ‘SEP-2010’), which presents a strategic vision for the development of e-Government in Slovenia and outline the main actions to be taken in this area in the period 2006 to 2010.

Strategic framework

Action Plan for e-Government

•Supported by Programme-Project Support Office of the Government Centre for Informatics•Once a month a joint report for the neds of the harmonising working group •Every two months for the neds of the sessions of the Commission of the Government of the Republic of Slovenia for Informatics in the Area of Public Administration.•The Commission, in accordance with Rules of Procedure, discusses bimonthly reports and reports to the Government of the Republic of Slovenia, which, in accordance with its power of authority, discusses the progress that has been made in the area of e-Government and takes actions in connection with the report on the status of projects.•Common meetings between the Commission and project managers were of high importance, because at meetings good practices were emphasized along with the identification of obstacles. Exchange of good and bad experiences happens very often. •Meetings made also some kind of competition between projects, and after several moths every project leader tends to keep along the project timeline.•Action plan introduce also so-called horizontal measures. These measures are some kind of common tasks for all projects.•Horizontal measures of most importance, which were set-up centrally in the GCI and later provided by Ministry for public administration.

EU references

• Manchester ministry declaration (2005): http://archive.cabinetoffice.gov.uk/egov2005conference/documents/proceedings/pdf/

051124declaration.pdf • Lisabon ministry declaration (2007):

http://www.megovconf-lisbon.gov.pt/images/stories/ministerial_declaration_final_version_180907.pdf • i2010 E-Government Action plan of EU: http://ec.europa.eu/information_society/activities/egovernment/docs/highlights/

comm_pdf_com_2006_0173_f_en_acte.pdf

• i2010 Strategy of EU Information Society:

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2005:0229:FIN:SL:PDF

Horizontal measures

•Budget planning•Procurement•Project Support Office•Legislation and legislative procedure support•Government Network•PKI Infrastructure•Common Help Desk/Call Centre •Data centre services •E-Government State Portal•Interoperability framework

•Basic principles•General model of register•Connectivity•Common Hosting Environment•eGOV Architecture

Common Data Centre

Common Government Network and Network/Domain Services

E-GOV State Portal, One Stop Shop, CA’s

E-Justice

Help Desk and Call Centers

E-VEMServicedirective

E-GovStateportal

E-HealthE-Taxation ElectronicGovernmentG2G

Common Applications, building blocks (e-Payment, e-Signature, …)

Strategies, Action Plans, Project management

ICT Budget planning, reporting and auditing

National Interoperability Framework, Common Guidelines and NIF Portal

Common procurement

Pan-EUandInt. market

E-procurement

Service Area RecommendationsDecision ofGerman

Gov.SLO-MPA Strategic value

IT infrastructure

       System administration No No Yes (80%) Strategic value

       Network admin on operational level

No No Yes (95%)Strategic value, Not

optimal

       Strategic management of the Network

Yes No No Not optimal

IT applications

       Data collection and maintenance Yes Yes No Transfer to Out tasking

       Database analytics Yes Yes Yes (80%) Transfer to Out tasking

       Application development Yes In observation No  

       Maintenance Yes In observation No  

       Documentation management Yes In observation Partial  

       Architectural development No No Partial Basic Function

       Development of UI No No Yes Basic Function

       Procurement process No No No Basic Function

       Database design No No Yes Basic Function

Other

       IT administration ( kontroling, vodenje projektov, varnost, izobraževanje, financiranje, pravna vprašanja)

No No NoStrategic value and basic

function

       Customer care No No YesStrategic value, not

optimal

Budget planning

Konto-Description – ang402007-Computer services402011-Support services for end users402510-Communication equipment maintenance402513-Non license software maintenance402514-Licensing software maintenance402515-Hardware maintenance402516-Service environment maintenance402604-Hardware equipment lease402607-Software lease402608-Communication services

Procurement

Sector for finance

(SF)

Sector for public

procurement (SPP)

Trustee of finances

Expert Commitee

Minister, state secretary,

geNoral secretary,

geNoral director

Request for start of

procedure

Order for the start of

procedure

Records of tender opening

Commitee report

Decision for awarding the

contractContract is prepared

Confirmation of request

Check if there is enough financial means

Confirmed request is send

to SPP

Trustee get signatures (incials)

on the botom of contract –if there is

more then oNo

Sigining of contract which is send (via main office) to the

tenderer

Decision is sigNod

Order is sigNod

Procurement documentation

Project Support Office

Plays an important role in providing common look and feel for all project documents, which are defiNod by methodology (MVPDU-IT, based on Prince II). Of great help were also the work doNo by Office on start-up of Now projects and corresponding initiation documents.

Legislation and legislative procedure support

There is currently no overall e-government legislation in Slovenia. However, an Act on Interconnection of Public Registers is in preparation, which will set a framework for the development and implementation of the e-public services. As for effective e-Government implementation very often the corrections of the legislative are neded. Effective support for legislative procedures aims at computerization of the entire legislative procedure in Slovenia. The purpose of computer support to the legislative procedure is to make adoption of legislation transparent from announcing the regulation to its adoptions across Ministries, Government and Parliament. The core component of system is the Register of Regulation of Slovenia (RPS). Computerization of the entire legislative procedure enables transparency to the preparation of regulations and makes a chance for the public to take part in this important process. At the same time it raises the level of e-Democracy and e-Participations in Slovenia.

Common Help Desk/Call Centre

Hello Administration01/588-85-88 031/888-888(24/7)

Hello Inspector01/588-85-98 031/888-588(24/7)

Questions about procedures:e-mail: e-uprava@gov.si

Tehnical questions:e-mail: evt@gov.si,telefon: 01/478-85-90

(every day from 8. to 22.)

PKI Infrastructure

Government Network

Vodja projekta:Aleksander Bucik univ. dipl. ing.

Pregledal:Marko Ambrož univ. dipl. ing.

Izdelal:Marko Skubic univ. dipl. ing.

Center vlade za informatiko Langusova 4 1000 Ljubljana

Opombe:Koda:Slovenija november 2000

Datum:November 2000

Naziv:Shematični prikaz HKOMpovezav po Sloveniji

Trenutno stanje

Data centre services -Universal hosting environment

JAVA(J2EE)JAVA(J2EE)

Common modulesINTERNET

CRP

RPE

RDZ

Commonclassifications

http

https

http

https

eID <> EMŠO

<->

<->

<->

<->

<->e-payment

INTRANET

APP DATABASES

ADMINISTRATIVE REGISTERS

E-Government State Portal

Interoperability in EU

• European Interoperability Framework EIF 1.0: • http://ec.europa.eu/idabc/servlets/Doc?id=19529 • Draft of revision of European Interoperability Framework EIF 2.0: • http://ec.europa.eu/idabc/servlets/Doc?id=31597 • Early draft European Interoperability Strategy:• http://ec.europa.eu/idabc/en/document/7772

Interoperability in the area of Document exchange formats

• NON Revisable (PDF/A, ?),

• Revisable (DOC, ODF, OOXML, XML, ?),

• Electronic documents for electronic signing (PDF/A, TIFF, XML, ?),

• Electronic documents for long term electronic archiving (PDF/A, TIFF, XML, ?);

Interoperability of data exchange - Basic Principles

• What is Register• General model of a Register• Servis model for data conectivity/delivery from registers

(according to law on personal Yesta protection)• ConNocted versus conectable Registers (conectivity on

demand)• Universal hosting environment• Slovenian example of the eGOV Interoperability

What is Register

Register Register is a formal storage of records and formal documents, which represent formal decisions on certain properties by (state, federal, local) public administrative procedures as consequences of the change of life situations (birth, marriage, change of permaNont address, property relation).

Type of registersIn geNoral we can distinguished among: reference registers basic registers and combiNod registers. Reference registers are dedicated to store last decisions on single properties (building numbers, persons, parcels, busiNosses) such as:

Population registerBuilding number registerCaYesstreBusiNoss register 

Basic registers adds additional properties on subjects from reference registers:Land registerTax registerFlat property register,Social registerViNoyard registerFarm register;

GeNoric model of the register

VPISNIK

REGISTER

DISTRIBUTION

REPORTS,DECISIONS

CHANGE PROPAGATION

Security schema

eGOVPORTAL

E-APP

LIB

MODUL

VPISNIKVPISNIK

VPISNIKAdministrative Procedureworkflow

MODULMODUL

R1

R2R3

Servis model for data conectivity/delivery from registers (compliance with law on personal data protection)

ServisServis

LogBAZA Insert Insert

Register tablesrequest

response

Input data:

Who, Why, When, What

dsfsdfsfdfsfsfsffsfsfsdsfsdfsfdfsfsfsffsfsfs Register

FORMULAR

Translation from eID to EMŠO

EMŠO

DATA

eID

Connected vs Connectable Registers(connectivity on demand)

CM1

Connected vs Connectable Registers(connectivity on demand)

ServisServis

LogSRG Insert Insert

Register

I/OLIBRARY

EGOV

SERVICE

ServisServis

LogCBZK Insert Insert

Register

ServisServis

LogRDZ Insert Insert

Register

ServisServis

LogRPE Insert Insert

Register

ServiceService

LogCRP Insert Insert

RegisterREQUEST

RESPONSE

G2C, G2B, G2G eGOV service with multiple data sources

EFORMULAR

-All present eGov applications based on InterOp v1.0,-No formal approval by government,-De facto standard,-Used as Technical Specifications in tenders and are obligatory for developers,-Today the only way to access administrative registers,-Used as basic principle for access application own databases,-6 years of experience, -Mature design, -Mature and proven services;

eGov Interoperability Model v1.0 2001

In the near future