SMA Service Concept Sunny Central

2

Solar power plants are a profitable and secure investment opportunity. Com-bined with high-yield SMA central inverters, the services we offer ensure that your plant will remain reliable and available for years to come. In addition, the SMA service concept allows us to offer service level agreements that you can combine flexibly to suit your own individual requirements. This brochure will introduce you to our service modules and explain which services they include, what their advantages are, and how they can be combined.

SMA SERVICE CONCEPTSUNNY CENTRALSecurity thanks to modular design principle

Solar power plants are a profitable and secure investment opportunity. Com-bined with high-yield SMA central inverters, the services we offer ensure that your plant will remain reliable and available for years to come. In addition, the SMA service concept allows us to offer service level agreements that you can combine flexibly to suit your own individual requirements. This brochure will introduce you to our service modules and explain which services they include, what their advantages are, and how they can be combined.

SMA SERVICE CONCEPTSUNNY CENTRALSecurity thanks to modular design principle

3

4

FLEXIBLE AND CUSTOM FITService level agreements for the plant's entire service life

5

the all-inclusive service package. You decide which service modules you se-lect – now or later.

Long-Term High Yields

You can purchase service modules at any time during the standard warranty period. This means you will always feel secure knowing that your agreement is transparent and offers you security. What is more, you will benefi t from measurable savings – of both time and money.

Every PV plant is different. Each era has its own state-of-art technology. On top of that, the demands placed on solar power plants change over the years. This is why SMA’s service con-cept does not rely on fi xed contracts, but on fl exible solutions.

Select Only the Modules You Need

Would you like to be responsible for certain maintenance services yourself? Or would you rather be able to pass off all repair jobs to qualifi ed specialists? Do you have employees that maintain your PV plant, or is an availability gua-rantee important to you?

With the Sunny Central service con-cept, you have the fl exibility to select only the services you need – over a long-term period. Select an individual service, a combination of services, or

SMA SERVICE CONCEPT

6

MAINTENANCE

The Basis for the Highest Operational Safety

7

We carry out servicing every two years according to the maintenance plan; la-bor costs and material costs are all in-clusive.* Our specialists test and main-tain your plant on site – which means that you can enjoy the good feeling of being safe in the knowledge that you are protected from unexpected failures and, as a result, additional costs.

* Includes travel and accommodation expenses; see the map on page 16

Our Sunny Central inverters are ext-remely reliable. However, our techno-logy can only provide you with many years of enjoyment with the proper maintenance. This will ensure the high-est level of operational safety and mini-mize downtime.

INCLUDED SERVICES............................................................................................................................................

• Inspection and testing of components for fouling and signs of wear• Cleaning the device, including the fi lter and ventilation equipment• Checking that various parts and power connections in the inverter are functioning properly• Exchanging consumables• A detailed maintenance report

YOUR BENEFITS............................................................................................................................................

• Preventing plant downtime by operating your system in the ideal way• Increasing inverter reliability• Security of knowing that your PV plant is being serviced at the proper maintenance intervals• Discounts when combining diagnostics + repairs

SMA SERVICE CONCEPT

8

SPARE PARTSGUARANTEEOriginal parts in the future as well

9

Whether an electronic or mechanical part – we will deliver it to you well within the stipulated period of time. You can count on it. After all, when it comes to downtime, time is money, and how many of us enjoy wasting that?

* Includes shipping costs within the countries; see the map on page 16

With the Sunny Central, high-perfor-mance isn’t the only thing that comes as standard – being able to count on the availability of individual parts is a given, too. This means that if a part does need to be replaced, you can be sure that with SMA Service you will always get the part you need at a pre-dictable price.

INCLUDED SERVICES............................................................................................................................................

• Accepting your report of a failure and providing telephone support• Stocking a suffi cient number of spare parts throughout the entire term of the contract• In case of failures, provision and delivery of the required spare parts*• Shipping from SMA Service within 24 hours on weekdays

YOUR BENEFITS ............................................................................................................................................

• Fast and guaranteed supply of the required spare parts• Long-term availability of the right spare parts• Prices remain stable over the entire service life of your PV plant

SMA SERVICE CONCEPT

10

DIAGNOSTICS + REPAIRCompetent support on site

11

With the Diagnostics + Repair module, you can sit back and relax, because with this module, you pass on respon-sibility to SMA for diagnosing the fai-lure and taking care of all repairs, i.e. fi rst and second level support. In other words, we take care of all the necessa-ry measures.

You also have the option of being re-sponsible for fi rst level support your-self. We'll guide you in diagnosing

If something does end up going wrong, we will be there if you need us. You can count on the fact that our specia-lists are always up-to-date on the latest technology and know your plant inside and out; and thanks to remote access our service technicians can obtain an accurate diagnostic report and plan the repair accordingly.

INCLUDED SERVICES............................................................................................................................................

• First level support and second level support from SMA• Accepting your report of a failure and providing telephone support• Accessing your plant over a remote connection, evaluating the data collected and diagnosing the failure• Repairing the plant by exchanging the defective parts´ on site (parts not included)• A service technician will generally arrive on site within two working days of the report being received during business hours*• Preparing a service report for every repair job

YOUR BENEFITS............................................................................................................................................

• Competent support in case of failures• In-depth diagnostic options• Repairs carried out entirely by the manufacturer• Receiving a discount when combined with preventative maintenance

the failure and then you can take care of small repairs on your own. More diffi cult second level repairs that may be necessary are carried out by SMA Service.

* Includes travel and accommodation expenses for SMA technicians within the countries concerned; see the map on page 16

SMA SERVICE CONCEPT

12

INVERTER AVAILABILITYYield reliability even in the case of failures

13

lected availability. If actual availability drops below the selected availability, SMA will reimburse you € 1.40 per KW of AC nominal power per day du-ring the summer and € 1.00 per KW of AC nominal power per day during the winter.

*For available countries, see the map on page 16

In addition to an excellent maintenance, spare parts, and repair service, we also offer an additional option: we will pro-vide you with a fi nancial guarantee to protect against any losses when using our service modules to ensure that your inverter remains available*.

You can choose a guarantee of either 98 or 99 percent availability. SMA will compensate you for any difference between actual availability and the se-

INCLUDED SERVICES............................................................................................................................................

• Compensation paid for downtime losses due to a shortfall in the specifi ed uptime• Preferred status when planning service jobs• Calculation of the annual availability of every inverter in your system• Annual generation of an availability report

YOUR BENEFITS............................................................................................................................................

• High plant availability is standard• Guaranteed yield for system operation• Reliable long-term yields

SMA SERVICE CONCEPT

14

The Investor

You have invested in a PV plant with Sunny Central inverters. Your interest is centered on the lowest possible fi nanci-al risk as well as the certainty that your plant will offer a steady yield. Your main focus is on commercial aspects and, as a result, you have no desire to deal with the technical side of the pro-ject. Our all-inclusive service package is the best choice for you.

Your Service Packageduring the Warranty Period:• Standard Factory Warranty • Maintenance• Inverter Availability

After the Warranty Period:• Maintenance• Spare Parts Guarantee• Diagnostics + Repair • Inverter Availability

The System Operator

You operate a PV plant with Sunny Central inverters. Since you have trai-ned electronics technicians at your dis-posal, you can carry out a portion of the necessary maintenance and repairs yourself after an SMA training session. Thanks to your well-established service network, you also fulfi ll the require-ments to guarantee for the most part the availability of your plant on your own.

SMA SERVICE CONCEPTCombinations for Long-Term Success

The System Operator

You operate a PV plant with Sunny Central inverters. Since you have trai-ned electronics technicians at your dis-posal, you can carry out a portion of the necessary maintenance and repairs yourself after an SMA training session. Thanks to your well-established service network, you also fulfi ll the require-ments to guarantee for the most part the availability of your plant on your own.

15

Your Service Packageduring the Warranty Period:• Standard Factory Warranty

After the Warranty Period:• Spare Parts Guarantee• Diagnostics + Repair (conducting fi rst level support yourself)

Your Service PackageDuring the Warranty Period (Project Developer):• Standard Factory Warranty

After Two Years (Investor):• Maintenance• Inverter Availability

After the Warranty Period (Investor):• Maintenance• Spare Parts Guarantee• Diagnostics + Repair • Inverter Availability

The Project Developer

You have planned and installed a PV plant with Sunny Central inverters. You now want to operate the plant for two years with our support, and then sell it to an investor. Your employees will be responsible for maintenance during this period. Since your client has a high security requirement, we recommend extending the scope of the service agreements after two years.

SMA SERVICE CONCEPT

16

GLOBALLYAVAILABLE14 Locations, 1 Service

SMA has 14 subsidiaries on four different continents. This means SMA Service is available in all relevant solar markets. SMA Service is also available in other countries, however terms and conditions may vary.

For example, in the countries listed abo-ve, the Maintenance and Diagnostics + Repair modules include travel and accommodations expenses.

Korea

United Arab Emirates

GreeceBulgaria

SuisseSpain

PortugalCalifornia

FranceLuxembourg

Belgium

Italy

Austria

Czech RepublicNetherlandsGermany

New JerseyNew York

India

17

FAQ An overview of the most important questions and answers

What contract periods can I select?

For the Maintenance and Inverter Availability modules: 5, 10, 15, or 20 years from the date of commissioning. For the Spare Parts Guarantee and Diagnostics + Repair modules: 10, 15, or 20 years from the date of commis-sioning.

Can I extend the period of my contract?

Yes, you can extend your contract pe-riod for the individual modules to the maximum available period (20 years) once during the fi rst 10 years after commissioning.

What are the requirements for purchasing the InverterAvailability module?

The Inverter Availability modules can be selected in combination with the standard factory warranty and the Spa-re Parts Guarantee and Diagnostics + Repair modules.

How long can I wait before purchasing a service module?

The Maintenance module can be purchased at any time. All other mo-dules can be purchased at any time during the standard factory warranty period, as long as maintenance has been carried out at the stipulated intervals prior to purchasing and can be verifi ed on the basis of the mainte-nance reports.

Last updated in September 2010

SMA Solar Technology AG Tel. +49 561 9522-299Hours of Operation: Mon. – Fri., 8:00 – 18:00, Sat. 10:00 – 16:00 CETLanguage: German, English

SMA America, LLCTel. +1 916 625 0870Tel. 877 MY SMATech (877-697-6283)Hours of Operation: Mon. – Fri., 6:00 – 17:00 CETLanguage: English

SMA Australia Pty. Ltd.Tel. +61 2 9669 2889 Tel. 1800 SMA AUS (1800 762 287)Hours of Operation: Mon. – Fri., 8:00 – 18:00 CETLanguage: English

SMA Beijing Commercial Company Ltd.Tel. +86-10-51501685-602Hours of Operation: Mon. – Fri., 8:00 – 18:00 CET Language: Chinese, English

SMA Benelux SPRLTel. +32 15 28 67 30Hours of Operation: Mon. – Fri., 9:00 – 12:00, 13:00 – 17:00 CET Language: Dutch, French, English

SMA Czech Republic s.r.o. Tel. +420 235 510 111Hours of Operation: Mon. – Fri., 8:30 – 17:00 CETLanguage: Czech, English

SMA France S.A.S.Tel. +33 472 09 04 43Hours of Operation: Mon. – Fri., 8:30 – 17:30 CETLanguage: French, English

SMA Hellas AETel. +30 210 9856 666Hours of Operation: Mon. – Fri.,9:00 – 17:00 CET Spanish, Greek, English

SMA Ibérica Tecnología Solar, S.L.Tel. +34 900 14 22 22Hours of Operation: Mon. – Fri., 9:00 – 18:00 CETLanguage: Spanish, Catalan, English

SMA Italia S.r.l.Tel. +39 0289347-299Hours of Operation: Mon. – Fri., 9:30 – 17:30 CETLanguage: Italian, English

SMA Technology Korea Co., Ltd.Tel. +82 2 508 8599Hours of Operation: Mon. – Fri., 9:00 – 18:00 CET Language: Korean, English

SMA Portugal, Niestetal ServicesTel. +351 2 12 38 78 60Hours of Operation: Mon. – Fri., 9:00 – 18:00 CET Language: Portuguese, English

SMA Middle East LLCTel. +971 2 5591 284Hours of Operation: Mon. – Fri., 8:00 – 17:00 CET Language: Arabic, English

SERVICELINE

SMA SOLAR TECHNOLOGY AG www.SMA-Solar.com

SERV

ICEC

ON-KE

N104

410

Prin

ted on

chlor

ine-fre

e pap

er. Su

bject

to ch

ange

s. SM

A as

sumes

no lia

bility

for e

rrors

or om

ission

s.

www.SMA.deSMA Solar Technology AG

Sonnenallee 134266 NiestetalGermanyTel. : +49 561 9522-4000Fax: +49 561 9522-4040E-mail: Sales@SMA.de

We’d be glad to assist you.Do you have any questions and require individual assistance? Then get in touch with us!We will be happy to help you select the right combination of services for you.