huawei_g7010_faq

8/13/2019 HUAWEI_G7010_FAQ

1/15

HUAWEI G7010 FAQs

Prepared by Zhong Cheng (ID: 113641) Date 2010-09-17

Reviewed by Date

Reviewed by Date

Approved by Date

Huawei Technologies Co., Ltd.

All rights reserved

8/13/2019 HUAWEI_G7010_FAQ

2/15

HUAWEI G7010 FAQs INTERNAL

2011-05-18 Huawei confidential. No spreading without permission. Page 2 of 15

Revision History

Date Revision Version Description Author

2010-09-17 1.00 Zhong Cheng (ID: 113641)

8/13/2019 HUAWEI_G7010_FAQ

3/15



Contents

1 Specifications ................................................................................................................................. 5

2 Functions and Settings ................................................................................................................. 6 1 Call Functions ..................................................................................................................................................... 6

1.1 How Can I Silence the Ringtone and Not Hang Up the Incoming Call? ................................................... 6

1.2 During a Call, How Can I Use the Hands-Free Function? ......................................................................... 6

1.3 During a Call, How Can I Mute and Unmute the Call? ............................................................................. 6

1.4 During a Call, How Can I Answer or Reject a New Incoming Call? ......................................................... 6

1.5 During a Call, How Can I Dial Another Phone Number? ................................................................ .......... 7

1.6 How Can I Switch Between Several Ongoing Calls? ......................................................... ....................... 7

1.7 What Are the Requirements for Dialing Emergency Numbers? ................................................................ 7

2 Phonebook and Call History ............................................................................................................................... 7

2.1 How Many Contacts Can Be Saved in the Phonebook? ................................................................ ............ 7

2.2 Does the Phone Support the Speed Dialing Function? ........................................................... .................... 7

2.3 How Can I Set and Dial a Speed Dial Number? ........................................................................................ 7 3 SMS .......................................................... .................................................................. ......................................... 8

3.1 How Can I View and Set the SMSC? ............................................................. ............................................ 8

3.2 When Editing a Text Message, How Can I Switch Between Text Input Methods? .......... ......................... 8

3.3 When Editing a Text Message, How Can I Enter a Symbol? ........................................................... .......... 8

3.4 How Can I Send a Text Message to Several Recipients? ................................................................. .......... 8

3.5 How Can I Query the Free Space of the Memory for Saving Text Messages? .......................................... 8

4 MMS ................................................................................................................................................................... 9

4.1 How Can I View MMS Settings? ............................................................... ................................................ 9

4.2 When Editing a Multimedia Message, How Can I Switch Between Text Input Methods? ........................ 9 4.3 When Editing a Multimedia Message, How Can I Enter a Symbol? ......................................................... 9

4.4 How Can I Send a Multimedia Message to Several Recipients? ............................................................... 9

4.5 How Can I Query the Free Space of the Memory for Saving Multimedia Messages?............................... 9

5 Other Applications ................................................................................................................ .............................. 9

5.1 Does the Phone Support the Lunar Calendar? ........................................................................................... 9

5.2 Can the Alarm Clock Ring When the Phone Is Powered off? ........................................................... ....... 10

5.3 Can the Alarm Clock Be Snoozed? How Can I Snooze It? ................................................................. ..... 10

5.4 Does the Phone Provide Any Game Application? .......................................................................... .......... 10

5.5 Does the Phone Support a Radio? ............................................................................................................ 10

8/13/2019 HUAWEI_G7010_FAQ

4/15



5.6 How Can I Switch on the Radio? ................................................................. ............................................ 10

5.7 How Can the Radio Search for Channels Automatically? ..................................... .................................. 10

5.8 How Can I Use the Accurate Tuning Function of the Radio? .................................................................. 10

5.6 Does the Phone Support Picture Shooting and Video Recording? ........................................................... 10

5.7 Does the Phone Support Bluetooth? ................................ ................................................................ ........ 10

5.8 Does the Phone Support WAP and JAVA? ............................................................................................... 10

5.9 Does the Phone Support E-Books? .................................................................................................. ........ 10

6 Security Settings ................................................................................................................................................ 11

6.1 How Can I Enable the SIM Card Lock and the Phone Lock? .................................................................. 11

6.2 How Can I Change the PIN, PIN2, and Phone Lock Code? .................................................................... 11

6.3 After I Power on the Phone, If the Password Is Required, What Should I Do? If I Forget the Password,What Should I Do? ........................................................................................................................................ 11

6.4 How Can I Lock or Unlock the Phone Through a Shortcut? ............................................................... .... 11

3 Maintenance ................................................................................................................................. 12 1 Battery ..................................................................... ....................................................................... ................... 12

1.1 When I Use the Phone for the First Time, How Long Should I Charge the Battery? What Is theMaximum Duration for Charging a Battery Continuously? ......................................................... .................. 12

1.2 What Are the Factors That Can Affect the Standby Time of the Battery? ................................................ 12

1.3 How Can the Battery Be Cleaned and Maintained? ....................................................................... .......... 12

2 Phone ......................................................... ........................................................... ............................................. 12

2.1 What Are the Environmental Requirements for Using the Phone? .......................................................... 12

2.2 How Can the Phone Be Cleaned and Maintained?........................................................................ ........... 13

3 Charger ...................................................... ................................................................. ....................................... 13

3.1 What Are the Environmental Requirements for Using the Charger? ....................................................... 13

3.2 What Are the Usage Precautions? ....................................................................... ..................................... 13

3.3 How Can the Charger Be Cleaned and Maintained? ...................................................................... .......... 13

4 Troubleshooting .......................................................................................................................... 14 1 SIM Card Is Not Identified ................................................................... ............................................................. 14

2 No Network Is Found ................................................................. ............................................................... ........ 14

3 Poor Voice Quality or Echoes or Noise Exist In A Call ......................................... ........................................... 14

4 Standby Time Becomes Shorter ........................................................................................................................ 14

5 Your Phone Cannot Be Powered On ...................................................... ........................................................... 14 6 Messages Cannot Be Sent ............................................................................................ ..................................... 15

7 Battery Cannot be Charged .......................................................................... ..................................................... 15

8 No Data Can Be Added to the Phonebook ................................................................ ........................................ 15

9 Some Functions Cannot Be Selected ..................................................................... ............................................ 15

8/13/2019 HUAWEI_G7010_FAQ

5/15



1 SpecificationsMode: Quad-band GSM 850/GSM 900/DCS 1800/PCS 1900

Dimensions:105 mm 56 mm 10.9 mmWeight: about 90 g

Talk time: 280 minutes

Standby time: 800 hours

Display: 2.8 inches, 240 320 pixels, 262k TFT

Phonebook capacity of the phone memory: up to 500 contacts

UMS capacity of the phone memory: up to 400 messages

Battery: 1100 mAh

8/13/2019 HUAWEI_G7010_FAQ

6/15



2 Functions and Settings1 Call Functions

1.1 How Can I Silence the Ringtone and Not Hang Up theIncoming Call?

Touch to the Silent button to silence the ringtone.

1.2 During a Call, How Can I Use the Hands-Free Function?To enable or disable the hands-free function during a call, you can do by the following steps :

Step 1: Touch to the unlock button.

Step 2: Touch to the right soft key.

1.3 During a Call, How Can I Mute and Unmute the Call?Through muting or unmuting, the microphone of the phone can be switched off or switchedon. To prevent your voice from being heard by the other party, you can mute the call.

Mute a call, you can do by the following steps :

Step 1: During a call, touch to the unlock button.

Step 2: Touch to the left soft key to display the option menu.

Step 3: Select Mute menu to mute the call. Unmute a call, you can do by the following steps :

Step 1: During a call, touch to the unlock button.

Step 2: Touch to the left soft key to display the option menu.Step 3: Select Mute menu to unmute the call.

1.4 During a Call, How Can I Answer or Reject a New IncomingCall?

In this case, you need to activate the call waiting service. After the call waiting service isactivated, if there is a new incoming call when you are on another call, you can hear the alerttone. Then, you can do by the following steps :

Step 1: Touch to the unlock button.

8/13/2019 HUAWEI_G7010_FAQ

7/15



Step 2: Touch to the Answer button or press the answer key to answer the new incoming calland hold the ongoing call, or press the end key to continue the ongoing call and reject the newincoming call.

1.5 During a Call, How Can I Dial Another Phone Number?This function requires the network to support the call holding function. That is, during a call,you should be able to press the answer key or select the Hold single call menu on the optionmenu to enable the call holding function, and then dial another phone number.

1.6 How Can I Switch Between Several Ongoing Calls?This function requires the network to support the call holding function. When a call is heldand the other call is ongoing, you can do as follows:

Press the answer key to switch between the two calls, that is, hold the ongoing call andunhold the held call.

Press the end key to end the ongoing call and keep the held call. Press the left soft key to display the option menu, and then select End all calls to end

both calls.

1.7 What Are the Requirements for Dialing Emergency Numbers?In any area covered with a GSM network, you can dial emergency numbers on the phone,even if no SIM card is installed on the phone or the phone cannot register with the system.

2 Phonebook and Call History

2.1 How Many Contacts Can Be Saved in the Phonebook?A maximum of 500 contacts can be saved in the phonebook of the phone memory. Thenumber of contacts that can be saved on the SIM card depends on the capacity of SIM card .To view the total size and the used space of the phone memory and the SIM card, you canselect Main menu > Contacts > Option menu > Phonebook Settings > Memory status .

2.2 Does the Phone Support the Speed Dialing Function?Yes.

2.3 How Can I Set and Dial a Speed Dial Number? To set or change a speed dial number, select Main menu > Contacts > Options menu >

Phonebook Settings > Speed dial > Set numbers , and then select a number key from 2to 9.

After a speed dial number is assigned to a number key, to dial the speed dial number, press and hold the number key in standby mode.

8/13/2019 HUAWEI_G7010_FAQ

8/15



3 SMS

3.1 How Can I View and Set the SMSC?The SC address option is used to save the Short Message Service Center (SMSC) number(consult the network operator for the number). You can send messages only after the SMSCnumber is set.

To set the SMSC number, select Main menu > Messaging > Message settings > Textmessage > Profile settings > Profile settings > Profile 1 > Options menu > Edit , and thenenter the SMSC number provided by the network operator.

3.2 When Editing a Text Message, How Can I Switch BetweenText Input Methods?

To switch between text input methods, you can tap the button of the text input method at the bottom of the text input screen.

3.3 When Editing a Text Message, How Can I Enter a Symbol?You can do as follows:

Step 1: Touch to the 123., button.

Step 2: Touch to the 1/3 button.

3.4 How Can I Send a Text Message to Several Recipients?To send a message to several recipients, you can do as follows:

Step 1: Select Option by touch to the left soft key, and then select Send to .

Step 2: Select Enter recipient or Add from Phonebook .

Step 3: Enter a phone number directly, and then select Done ; Or add a phone number from the phonebook.

Step 4: Repeat step 3 to add other phone numbers (a maximum of 20 numbers can be added).

Finally, return to the Send SMS screen, and then select Send at options menu to send the textmessage.

3.5 How Can I Query the Free Space of the Memory for SavingText Messages?

Select Main menu > Messaging > Message settings > Text message > Options menu >Memory status . Then you can view the total space and the used space of the memory forsaving text messages on the phone and on the SIM card.

8/13/2019 HUAWEI_G7010_FAQ

9/15



4 MMS

4.1 How Can I View MMS Settings?Select Main menu > Messaging > Message Settings > Text message > Options menu >Profile settings . Then you can view the current MMS settings.

4.2 When Editing a Multimedia Message, How Can I SwitchBetween Text Input Methods?

To switch between text input methods, you can tap the icon of the text input method at the bottom of the text input screen.

4.3 When Editing a Multimedia Message, How Can I Enter a

Symbol? You can do as follows:Step 1: Touch to the 123., button.

Step 2: Touch to the 1/3 button.

4.4 How Can I Send a Multimedia Message to Several Recipients?To send a message to several recipients, you can do as follows:

Step 1: Select Option by touch to the left soft key, and then select Send to .

Step 2: Select Enter recipient or Add from Phonebook .

Step 3: Enter a phone number directly, and then select Done ; Or add a phone number from the phonebook.

Step 4: Repeat step 3 to add other phone numbers (a maximum of 20 numbers can be added).

Finally, return to the Send SMS screen, and then select Send at options menu to send the textmessage.

4.5 How Can I Query the Free Space of the Memory for SavingMultimedia Messages?

Select Main menu > Messaging > Message settings > Multimedia message > Common

settings > Options menu > Memory status . Then you can view the used space, remainingspace, and usage proportion of the memory for saving multimedia messages on the phone andon the SIM card.

5 Other Applications

5.1 Does the Phone Support the Lunar Calendar? No, the lunar calendar is not supported.

8/13/2019 HUAWEI_G7010_FAQ

10/15



5.2 Can the Alarm Clock Ring When the Phone Is Powered off?Yes.

5.3 Can the Alarm Clock Be Snoozed? How Can I Snooze It?When the alarm clock rings, you can press the left soft key or the end key to stop it, or pressany other keys (except the left soft key and the end key) to snooze it for five minutes (the timecan be set by users). The alarm clock can be snoozed for 10 times before it automaticallystops.

5.4 Does the Phone Provide Any Game Application? No.

5.5 Does the Phone Support a Radio?Yes.

5.6 How Can I Switch on the Radio?Before listening to the radio, you need to connect the headset to the phone. Then select Mainmenu > FM .

5.7 How Can the Radio Search for Channels Automatically?Connect the headset to the phone. Select Main menu > FM to access the radio screen. SelectTuning by pressing the left soft key, and then select Automatic tuning .

5.8 How Can I Use the Accurate Tuning Function of the Radio?After the radio searches for channels automatically, on the radio screen, you can press the leftor right navigation key to adjust the frequency accurately. You can also select Options menu

by pressing the left soft key, and then select Auto Search .

5.6 Does the Phone Support Picture Shooting and VideoRecording?

Yes.

5.7 Does the Phone Support Bluetooth?Yes.

5.8 Does the Phone Support WAP and JAVA?Yes.

5.9 Does the Phone Support E-Books? No.

8/13/2019 HUAWEI_G7010_FAQ

11/15



6 Security Settings

6.1 How Can I Enable the SIM Card Lock and the Phone Lock?Select Main menu > Settings > Security settings > Phone lock (or SIM lock ). Then enablethe lock.

6.2 How Can I Change the PIN, PIN2, and Phone Lock Code?Select Main menu > Settings > Security settings > Change password > PIN (PIN2 orPhone code ) to change the corresponding item.

6.3 After I Power on the Phone, If the Password Is Required, WhatShould I Do? If I Forget the Password, What Should I Do?

PIN is provided with the intelligent card. To obtain the personal identification number (PIN),see the instructions of the intelligent card or consult the operator.

PIN2 is provided with the intelligent card. To obtain PIN2, see the instructions of theintelligent card or consult the operator.

If you forget the password, contact the operator.

6.4 How Can I Lock or Unlock the Phone Through a Shortcut?You can do as follows:

Step 1: Press the end key to lock the phone;

Step 2: Touch to the left soft key.

8/13/2019 HUAWEI_G7010_FAQ

12/15



3 Maintenance1 Battery

1.1 When I Use the Phone for the First Time, How Long Should ICharge the Battery? What Is the Maximum Duration for Charginga Battery Continuously?

For the optimal effect, the battery should be charged for at least 12 hours for the first time. Donot charge the battery continuously for more than 24 hours.

1.2 What Are the Factors That Can Affect the Standby Time of theBattery?

The battery power can be affected by calling, adjusting backlight, and setting time. Asthe talk time increases, the standby time shortens.

In an area without signal, the standby time is shorter than the standard standby time. The battery performance varies with the charging status, temperature, condition of the

local wireless batteries, and backlight status.

1.3 How Can the Battery Be Cleaned and Maintained?Clean the battery with a soft and dry cloth, and do not place the battery in a dampenvironment.

2 Phone2.1 What Are the Environmental Requirements for Using thePhone?

Use the phone in an environment with the temperature from 10C to +55C and thehumidity from 5% to 95%.

When you use the phone, be away from common telephones, TVs, radios, and otherautomatic office devices, preventing the phone performance from getting affected by thedevices.

8/13/2019 HUAWEI_G7010_FAQ

13/15



2.2 How Can the Phone Be Cleaned and Maintained? Do not press the keys by using sharp objects, such as needles and pens. Otherwise, it

may damage the phone or unintentional operations may be performed.

Keep the phone away from a damp environment. If water or other liquids enter the phone,overheating, electric leakage, or other faults can be caused to the phone.

Clean the phone, battery, and charger by using a soft and dry cloth. Do not clean the phone by using chemical agents, such as alcohol, diluent, and benzene. Before inserting or removing the SIM card, power off the phone. Otherwise, the memory

of the SIM card can be damaged.

3 Charger

3.1 What Are the Environmental Requirements for Using theCharger?

Do not charge the phone in the following environments:

Direct exposure to sunlight Environment with the ambient temperature lower than 0C or higher than 45C Place that is damp or dusty, or violently vibrates (otherwise, failures can be caused). Place near electrical appliances, such as TVs and radios (otherwise, video or sound can

be adversely affected.)

3.2 What Are the Usage Precautions? When charging the phone, use the specified AC current of the charger. Otherwise,

electric leakage, fires, or damage to the phone and the charger can be caused. Do not short-circuit the charger. Otherwise, electric shocks, smoke, or damage to the

charger can be caused. Do not use the charger in a place with high humidity, such as bathroom. Otherwise,

electric shocks, fires, or damage to the charger can be caused. When you unplug the charger, hold the charger instead of the power cable. Otherwise,

damage to the cable, electric shocks, or fires can be caused.

3.3 How Can the Charger Be Cleaned and Maintained? Do not use the charger in a place with high humidity, and prevent it from being soaked

by rain. Clean the phone, battery, and charger by using a soft and dry cloth. Using a power socket with dirt can cause improper contact and abnormal power-off. The

charging may fail. Therefore, clean the socket regularly.

8/13/2019 HUAWEI_G7010_FAQ

14/15



4 Troubleshooting1 SIM Card Is Not Identified

Ensure that your SIM card is properly installed. If the SIM card is still not identified, you caninfer that the SIM card is faulty. In this case, contact your network service provider for help.

2 No Network Is FoundCheck the signal strength indicator of your phone. If there is no network signal, you may be ina basement or in an area that is not covered by the network. You can move to an area that has

better network coverage.

3 Poor Voice Quality or Echoes or Noise Exist In A CallHang up your phone and redial the number. The network service provider may transfer yourcall to another channel providing better voice quality.

4 Standby Time Becomes ShorterThe possible reason is that the local signals are comparatively weak, and thus your phonesearches for signals for a long time. If you do not want to answer calls, you can switch offyour phone temporarily. Another possible reason is that your battery has already been used fora long time and the battery life is almost over, you need to replace the battery.

5 Your Phone Cannot Be Powered OnThe battery power may be exhausted. You can charge your phone and power it on later.

If your phone is not used for a long time and the battery is not removed, the battery may beover discharged. Consequently, when you charge the phone again, your phone may notrespond when powered on and charging takes a longer time. You need to wait for a while

before you power on the phone.

8/13/2019 HUAWEI_G7010_FAQ

15/15



6 Messages Cannot Be SentCheck whether your service center has been set. The messages may not be sent for thefollowing reasons: You have not subscribed to the SMS service, or the recipients to whom

your message is sent are invalid, or your local network service provider does not provide theservice.

7 Battery Cannot be ChargedYour battery cannot be charged for three possible reasons:

Your phone charger may be faulty. In this case, you can contact an authorizedmaintenance center for repair or you can contact the dealer.

The temperature is not suitable for charging battery. In this case, you can charge the battery in a suitable temperature.

The battery has poor contact with the phone charger. In this case, you can check your phone charger.

8 No Data Can Be Added to the PhonebookThe phonebook memory is full. You can delete some entries that are not useful.

9 Some Functions Cannot Be SelectedSome functions cannot be selected if you have not subscribed to such services or your localnetwork service provider does not support such functions or services. You can contact anauthorized maintenance center, the dealer, or the network service provider for assistance.

huawei_g7010_faq

Documents