hub overview 2009
TRANSCRIPT
Hub International
• One of the largest in the business– #11 in North America, #1 in Canada
– More than $400 million in revenue
– 3,000+ employees, 16 hubs, 200 offices
• Providing a broad array of insurance, risk management and wealth management services
• Strong commitment to growth– 5% organic growth in 2004
– Completed more than 100 successful acquisitions in 1999-2004
• Balancing the strength of a publicly traded international firm with the accessibility of a local broker
Hub International Personal Insurance
• Specialized personal insurance practice within Hub International
• Focused exclusively on personal property and casualty risk management for individuals
• Extensive network of offices in the U.S. and Canada• Licensed in 50 states• Relationships with more than 50 insurers• Managing more than $500 million in personal
insurance premium placements (U.S. and Canada)
Value Proposition
• Thoughtful coverage analysis and placement• Extensive product portfolio• Highly trained and experienced personal insurance
specialists• Dedicated account management• Annual Review• Specialty practices
Our Consultative Approach
• Uncover client needs and risk tolerance• Identify potential risks and exposures• Review existing insurance contracts• Create customized personal risk management
program
Turning the Traditional Service Model Upside Down
Traditional Model“Policy Analysis”
HUB Personal Insurance Model“Needs Analysis”
Review
PolicyQuote Apples to
Apples
Off the Shelf Policy
Cookie Cutter Service
PersonalizedService
Customize Solution
Assemble Policy from Scratch
Review Client Needs
Service Commitment
• Differentiated Service Model targeting clients with complex, sophisticated needs
• Dedicated Account Manager providing personalized service
• Thorough Annual Review process ensuring policies are keeping pace with changing needs
• Ongoing, proactive communications and consultation
Risks and Opportunities
• Property in catastrophe-prone areas
• Multiple residences• Collector, classic or
recreational vehicles• High public profile• Domestic employees• Significant travel• Liquidity event
• Board membership• Large collection of art,
antiques, jewelry• Property in trust or with
alternate ownership• Significant personal net
worth• Large watercraft or aviation
exposures
Personal Property & Casualty Red Flags
Product Portfolio
• Homeowner including primary, seasonal and secondary residences
• Condominiums, Cooperatives and Renters• Valuable Articles• Automobiles and Recreational Vehicles• Personal and Excess Liability• Watercraft• Flood, Wind and Hail, Earthquake
Specialty Products
• High Limit Liability• Aviation coverage• Farm, Ranch and Equine• Yacht• Small Commercial• Family Office Liability Packages• Personal Directors and Officers Coverage• Kidnap and Ransom• International Property
Key Carrier Relationships
• ACE• Chubb• Encompass• Fireman’s Fund• Hartford• Progressive• Safeco• Travelers
Marketing Strategy
• Strategically align with business partners who value insurance consultation for their clients
• Create a joint business plan• Target affluent and high net worth individuals• Deliver differentiated products and services to
acquire and retain personal insurance clients