human nature february march branch awards
DESCRIPTION
Human Nature Branches February March Branch AwardsTRANSCRIPT
This is the number of people who registered and signed up for dealership
within the month.
This reflects the efforts of a branch to proactively introduce the business opportunity and advocacy to more people, and to capture
the market in its respective area.
*To be eligible for the branch awards, a branch should hit sales target at 100% and must be in operation for 4 full months.*Clusters with no awardees equate to no qualified winner for specified cluster
CLUSTE
R 1
CLUSTE
R 2
CLUSTE
R 2
CLUSTE
R 3
CLUSTE
R 4
This is the number of current month’s active dealers vs. previous month’s active dealers.
It is a measure of the branch’s ability to engage its customers and maintain them, side by side with recruiting new dealers. It
implies excellent customer service practices.
*To be eligible for the branch awards, a branch should hit sales target at 100% and must be in operation for 4 full months.*Clusters with no awardees equate to no qualified winner for specified cluster
CLUSTE
R 1
CLUSTE
R 2
CLUSTE
R 3
CLUSTE
R 4
Congratulations to the Bohol team for their successful branch re-launch!
This is the percentage of increase in month actual sales versus their
monthly sales target.
Reflects the over-all ability of a branch to increase productivity of dealers, maintain
customers through customer service excellence, and ability to recruit more
dealers and customers.
*To be eligible for the branch awards, a branch should hit sales target at 100% and must be in operation for 4 full months.*Clusters with no awardees equate to no qualified winner for specified cluster
CLUSTE
R 1
CLUSTE
R 2
CLUSTE
R 3
CLUSTE
R 4
This is the number of people who registered and signed up for dealership
within the month.
This reflects the efforts of a branch to proactively introduce the business opportunity and advocacy to more people, and to capture
the market in its respective area.
*To be eligible for the branch awards, a branch should hit sales target at 100% and must be in operation for 4 full months.*Clusters with no awardees equate to no qualified winner for specified cluster
CLUSTE
R 1
CLUSTE
R 2
CLUSTE
R 3
CLUSTE
R 4
This is the number of current month’s active dealers vs. previous month’s active dealers.
It is a measure of the branch’s ability to engage its customers and maintain them, side by side with recruiting new dealers. It
implies excellent customer service practices.
*To be eligible for the branch awards, a branch should hit sales target at 100% and must be in operation for 4 full months.*Clusters with no awardees equate to no qualified winner for specified cluster
CLUSTE
R 1
CLUSTE
R 2
CLUSTE
R 3
CLUSTE
R 4
This is the percentage of increase in month actual sales versus their
monthly sales target.
Reflects the over-all ability of a branch to increase productivity of dealers, maintain
customers through customer service excellence, and ability to recruit more
dealers and customers.
*To be eligible for the branch awards, a branch should hit sales target at 100% and must be in operation for 4 full months.*Clusters with no awardees equate to no qualified winner for specified cluster
CLUSTE
R 1
CLUSTE
R 2
CLUSTE
R 3
CLUSTE
R 4
MILLIONAIRE’S CIRCLE!We’d like to commend our provincial
branches for being able to hit the
ONE MILLION PESO mark for the first time since their
operations started!
CONGRATULATIONS FOR A JOB WELL DONE!
MORE RECRUITS, MORE SALES!
Human Nature Cavite branch reach the Million-peso mark this March 2014.
National Top Recruiter of
Human Nature was awarded to a HN Cavite dealer
during the Branch Operators Planning
Meeting 2014.
IF IT AIN’T BIG, SALES WON’T BE BIG
Human Nature Davao branch reach the Million-peso mark this March 2014.
HN Davao leads the best practice in making every magalogue
turnover very big and fabolous for
their branch!
Quality customer service is one aspect that Human Nature prospers at! Here’s a reviewer module from our Customer Service team on
CS Policies that we have for our stores.
Reviewing these items will be very useful for you and your staff in aiding the constant
improvement at your branch.
Happy selling!
Customer Service Policy
Remember our
GOLDEN RULE:
“All customers must leave your branch happy!”
If for any reason, you’re not happy with your purchase, wherever you bought it, just return it
within 30 days or get in touch with our Customer Service Team, and you’ll get a
replacement, refund, or credit for it – absolutely.
That’s the way it’s been, and that’s the way it’s going to stay. Because you deserve
Only the Good.
“Your customer is going to wash her hair every day for the rest of her life. Make her
happy today, keep her coming back for life.”
Remember our
GOLDEN RULE:
“All customers must leave your branch happy!”
Scenario 1: Customer purchased a Sunflower
Beauty Oil and the pump is defective.
Action: Retrieve item & offer customer a replacement SBO
Scenario 2: Customer purchased a Furry Kind
Sunshine Serum and after using almost 90% of the
bottle the customer wants to return it saying she doesn’t like the smell
on her pooch.
Action:Offer customer a product
replacement of similar amount or Credit note or
refund whichever the customer prefers.
Scenario 3: Customer purchased an
Overnight Elixir & claimed to develop pimples
however product can’t be returned as the bottle was
broken.
Action: Ask customer for photo of
the broken bottle of OE and offer a credit note or
refund whichever the customer prefers.
Note: Sample photo only. Not actual product bottle.
Scenario 4: Customer complaints that the tip of the free
OE pouch looks like its about to rip.
Action: Retrieve pouch and replace it.
“Your customer is going to wash her hair every day for the rest of her life. Make her
happy today, keep her coming back for life.”