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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Human Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M O'Driscoll Performance Improvement Quarterly; 2005; 18, 2; ABI/INFORM Global pg. 37

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Page 1: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Human Performance Technology and Knowledge Management: A Case StudyAnne P Massey; Mitzi M Montoya-Weiss; Tony M O'DriscollPerformance Improvement Quarterly; 2005; 18, 2; ABI/INFORM Globalpg. 37

Page 2: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 3: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 4: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 5: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 6: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 7: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 8: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 9: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 10: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 11: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 12: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 13: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 14: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 16: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 17: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 18: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

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Page 19: Human Performance Technology and Knowledge …mthomec/PIQ_KMCase.pdfHuman Performance Technology and Knowledge Management: A Case Study Anne P Massey; Mitzi M Montoya-Weiss; Tony M

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.