HUMAN RESOURCE MANAGEMENT

PRESENTED BYRAVINDRA KUMAR VISHWAKARMA

ABOUT

• Type • Traded as

• industry

• Founded

• Founders• Headquarters• Area served

• Public• NASDAQ: CSCO, SEHK: 4333

Dow Jones ComponentS&P 500 Component

• Computer networking

• San Francisco, California, U.S.(1984)

• Len Bosack, Sandy Lerner, Richard Troiano, Nicholas Pham

• San Jose California,U.S.• Worldwide

Contd.• Key people

(Chairman & CEO) • Products

• Revenue • Operating income • Net income• Total assets • Total equity• Employees• Website

• John Chambers

• Networking DeviceNetwork ManagementCisco IOS and NX-OS SoftwareInterface and Module, Security, Datacenter

• US$ 43.21 billion (2011)[

• US$ 7.67 billion (2011)[

• US$ 87.09 billion (2011)• $ 6.49 billion (2011)• US$ 47.25 billion (2011)• 63,465 (2011)• Cisco.com

What is HRM?

recruitment

Selection

Training and development

Compensatition and benefits

Legal and personnel policies

VALUES

• Cisco values and fosters diversity, development, and growth opportunities for staff through employee networks.

• Valuing the differences in each person increases individual and team performance, productivity, and satisfaction.

• Cisco believes that its employee networks are critical to an inclusive organizational culture.

HR at CISCO

• Aligning the HR strategy with the business strategy.

• Understanding the need of its business units and their unique challenges.

• Identifying the key factors causing the high attrition

• Identifying the key factors causing the loss of key talent

Contd.

• Building key pillar to deliver core HR services• Building the employer brand positioning of

CISCO to attract talent• Building a strong human capital development

programme to strengthen key competencies needed for the business

• Building an environment for change and for service quality

HR PILLARS:

Manpower planning and recruitment

Human capital development

Talent management

Strategic rewards Employee engagement

Hr system/structure

AWARDS AND RECOGINTIONS

J.D. Power and Associates 2011 CertificationCisco Systems, Inc., Global has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience.".

The STAR Awards are one of the highest honors in the technology services industry, acknowledging the contribution of companies to the continual improvement of technology services delivery industry-wide.

Customer Contact Association (CCA) Excellence AwardThe award for Best Organisational Influence was presented to Cisco in recognition of the strategic role that the contact center plays in influencing innovation, organizational excellence, and continuous improvement to the customer experience.