human resource management
DESCRIPTION
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7/17/2019 Human Resource Management
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A PROJECT REPORT
ON
HUMAN RESOURCE MANAGEMENT IN STATE BANK OF INDIA
SUBMITTED TO UNIVERSITY OF MUMBAI IN
PARTIAL FULFILLMENT
FOR THE REQUIREMENT OF THE DEGREE OF
M.COM-I
(BUSINESS MANAGEMENT)
SEMESTER 1
UNDER GUIDANCE OF PROF.MR. VINAYAK RAJE
VPM’S K.G. JOSHI COLLEGE OF ARTS
N.G. BEDEKAR COLLEGE OF COMMERCE THANE
ACADEMIC YEAR: !1"-1#
ADITI H. HANDE
ROLL NO. 1"
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Vidya Prasark Mandal, Thane
K.G JOSHI COLLEGE OF ARTS
.G !E"EKAR COLLEGE OF COMMERCE
CERTIFICATE
OF
PROJECT #ORK
T$%& %& ' *+'%, '$'
MR./MS.A"ITI HEMAT HA"E , M.COM PART$I %!&SIESS MAAGEMET'
S*0*&'*+ I R N.1" $& 234*+'5*3 6 07*'*4 '$* 7+8*' 9+5 '%'* H&MA
RESO&RCE MAAGE MET I S!I 42+%3 '$* 4*0% *+ ()*+$* 234*+ '$* 2%43*, PROF. MR. VIA-AK RAJE ' '$%& ** %3 ,2,%0*3' , '$* 2++%220 , MASTER
OF COMMERCE PART$I %!&SIESS MAAGEMET' &IVERSIT- OF M&M!AI.
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539*4* 34 ;*%*,
PROJECT ETERAL
G&I"E EAMIER
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"ECLARARTIO
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I"E
CHAPTER */ H&MA RESO&RCE MAAGEMET
ITRO"&CTIO
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"EFIITIO A" MEAIG
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O!JECTIVES OF H&MA RESO&RCE MAAGEMET
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F&CTIOS OF H&MA RESO&RCE MAAGEMET
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+3%&'%3 ' ,9 '$* 7'$ %4 493 %3 4<3*.
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34 *,,+'& , 9+5*+&.
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2&*4 ' 4*<*7 '$* *07**&. F+0%3 &234 7+0'%3 7%> 4*'*+0%3'%3 , '$* ;&%& ,
7+0'%3 34 05%3 7*+,+03* 77+%& +* '$* **0*3'& , 7*+&33* 4*<*70*3'
,23'%3.
8. C149ensa0i1n 01 Pers1nnel / C07*3&'%3 0*3& 4*'*+0%3'%3 , 4*=2'* 34 *=2%';*
+*023*+'%3 , 7*+&33* ,+ '$*%+ 3'+%;2'%3 ' +3%&'%3 ;8*'%<*&. T 4*'*+0%3* '$*
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&+%*&> 7% 34 70*3' , 9*& 34 &+%*& %3 +%$' '%0*.
+. Main0ainin3 G11d Ind6s0rial Rela0i1n / H203 R*&2+* M3*0*3' <*+& 9%4* ,%*4.
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&2,,%%*3' 0023%'%3 &&'*0 34 -7+'3*+&$%7.
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%3,+0'%3 3*+3*4 9%'$ '$* &',, , '$* +3%&'%3. I' %& *&&*3'% ,+ *<*+ +3%&'%3
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:. Pers1nnel Plannin3 and E5al6a0i1n / U34*+ '$%& &&'*0 4%,,*+*3' '7* , '%<%'%*& +*
*<2'*4 &2$ & *<2'%3 , 7*+,+03*> 7*+&33* 7% , 3 +3%&'%3 34 %'&
7+'%*&> 7*+&33* 24%'> 0+*> &2+<* 34 7*+,+03* 77+%&> *'.
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15
IMPORTACE OF H&MA RESO&RCE MAAGEMET
I07+'3* , $203 +*&2+* 03*0*3' %& %3 +*%' '$* %07+'3* , ;2+ ,23'%3& ,
7*+&33* 4*7+'0*3' 9$%$ +* %34%&7*3&;* ' '$* 03*0*3' '%<%' %'&*,. B*2&* , '$*
,9%3 +*&3& $203 +*&2+* 03*0*3' $4& 7* , %07+'3*.
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77+*%'*& '$* $203 &&*'&. I' 7+*7+*& 9+5*+& +4%3 ' '$* $3%3 3**4& ,%342&'+ 34 *3<%+30*3'.
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. An In0e3ra0ed A99r1a7h 01 Mana3e4en0/ R'$*+ '$3 ;*%3 3 %&'*4 ,23'%3> $203
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3 $<* 3 %07' 3 2&'0*+ &*+<%*.
. A Media01r/ E&';%&$%3 34 ;3%3 '$* 3*9 34 *0*+%3 &7%+'%3& 34 +*=2%+*0*3'&
, '$* 073 34 '$* %34%<%42.
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42+'%3 , '*32+*> 9$%$ 9& '+4%'%3 3&'34%3> %& 39 %0%'*4> ,2'2+* %& ;*0%3 *&&
*+'%3> 03*0*3' 77+'23%'%*& +* &*, 4*'*+0%3*4 34 0'%<'%3 ,'+& +* 0+*
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+*=2%+* 0+* %3<<*4 77+$ ' +**+ 4*<*70*3'> 9$%$ 9% %324* :
S$+* *07**& 9%'$ &'+'*% 7+'3*+ +3%&'%3& (2&'0*+& , &277%*+&) %3 %*2 ,
%3'*+3 0<*&. E32+* %34*7*34*3*: E07**& 0 *&*9$*+* ,+ +**+ 4*<*70*3'> 7&&%;
' +*'2+3 %3 ,*9 *+&. F234 +27& , *07**& ' &*'27 & &277%*+& 2'&%4* '$* +3%&'%3.
E32+* *07**& ' '$%35 , '$*0&*<*& & ;2&%3*&& 34 , '$* +3%&'%3&
<+%2& 4*7+'0*3'& & 2&'0*+&. E32+* *07**& ' 4*<*7 2&'0*+& 2'&%4* '$* +3%&'%3.
H*7 *07**& 4*<*7 &*, 0+5*'%3> 3*'9+5%3 34 3&2'3 &5%& ' *3;*
'$*0 ' &*+$ 2'> +*3%&* + +*'* 3*9 77+'23%'%*& ,+ ;'$ '$*0&*<*& 34 '$*
+3%&'%3. I4*3'%, &5%*4 %34%<%42& %3 '$*+ +3%&'%3& 9$ 3 3'+%;2'* 3
'*07++ 7+8*' ;&%& + 7+'-'%0*. R*2+ *@7&* *07**& ' 3*9 7*7* 34 %4*& ' &'%02'* %33<'%3.
B3* *@'*+3 +*+2%'0*3' ' *<*& %3&' %3'*+3 7+0'%3 ' *32+* 7*3
07*'%'%3> 07*'%'%<* '*34*+%3‖ ,+ 8;& ' 4%&2+* &**%3 7&%'%3& & &0*3*&
'*++%'+ 9$%$ 2&*& &*, 7+'*'%<* 3,+0%'. F+&'*+ 0+* +&& ,23'%3 '*09+5 ,+ &*, 4*<*70*3'.
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EVIROMETAL FACTORS AFFECTIG HRM
?$*3 %' 0*& ' $203 +*&2+* 03*0*3' '$*+* +* &*<*+ ,'+& '$' ,,*' 4-'-4
7*+'%3&. A47'%3 %3 '$%& ,%*4 %& %07+'3' ;*2&* ' 00*3'& 3'%* 3*9 *%&'%3 3
;* 7&&*4 9%'$ 3 %00*4%'* *,,*'%<* 4'* + +7+'* 7%*& +* $3*4 9$*+* $203
+*&2+*& ,**& '$* ;+23'. A 9*-4*<*7*4 &'+'* ,+ $203 +*&2+*& 4*7+'0*3' '5*& %3'
3&%4*+ *@'*+3 ,'+& '$' 0%$' ,,*' '$* 4*7+'0*3'.
4 External Factors that Afect Human esource !ana"ement
G15ern4en0 Re36la0i1ns = ?%'$ '$* %3'+42'%3 , 3*9 9+57* 07%3* &'34+4& 2+
$203 +*&2+*& 4*7+'0*3' %& 3&'3' 234*+ 7+*&&2+* ' &' 9%'$%3 '$* 9. T$*&* '7*& ,
+*2'%3& %3,2*3* *<*+ 7+*&& , '$* HR 4*7+'0*3'> %324%3 $%+%3> '+%3%3>
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07*3&'%3> '*+0%3'%3> 34 02$ 0+*. ?%'$2' 4$*+%3 ' &2$ +*2'%3& 073 3
;* ,%3*4 *@'*3&%<* 9$%$ %, %' 9& ;4 *32$ 24 2&* '$* 073 ' &$2' 493.
E71n14i7 C1ndi0i1ns = O3* , '$* ;%*&' *@'*+3 %3,2*3*& %& '$* &$7* , '$* 2++*3'
*30. N' 3 4*& %' ,,*' '$* '*3' 7> ;2' %' 0%$' ,,*' 2+ ;%%' ' $%+* 33* '
. O3* , '$* ;%*&' 9& ' 7+*7+* %3&' *30% 34%'%3& %& ' 3' 3 539 9$'’&
$77*3%3 %3 '$* 9+4 +234 2> ;2' & +*'* 73 ,+ 9$*3 '$*+* %& 3 *30%
493'2+3. A 073%*& 3 05* 42* %3 ;4 *30 %, '$* $<* +%3 4 ,234 + 73 '
0;' '$* $+&$ *3<%+30*3'.
Te7hn1l13i7al Ad5an7e4en0s = T$%& %& 3&%4*+*4 3 *@'*+3 %3,2*3* ;*2&* 9$*3 3*9
'*$3%*& +* %3'+42*4 '$* HR 4*7+'0*3' 3 &'+' 5%3 ' $9 ' 493&%* 34 5 ,+
9& ' &<* 03*. A 8; '$' 2&*4 ' '5* -" 7*7* 24 ;* 2' ' 3* 43* ; &%3*
7*+&3. T*$3 %& +*<2'%3%%3 '$* 9 9* 4 ;2&%3*&& 34 3' 82&' ,+0 3&20*+
&'347%3'> ;2' ,+0 3 %3'*+3 &'-&<%3& 9.
#1rk21r7e "e413ra9hi7s = A& 3 4*+ *3*+'%3 +*'%+*& 34 3*9 *3*+'%3 *3'*+& '$*
9+5,+* '$* $203 +*&2+*& 4*7+'0*3' 02&' 5 ,+ 9& ' ''+' '$%& 3*9 &*' ,
34%4'*&. T$* 02&' $%+* %3 4%,,*+*3' 9 34 ,,*+ 4%,,*+*3' '7*& , 07*3&'%3 75*&
'$' 9+5 ,+ '$%& 23*+ *3*+'%3. A' '$* &0* '%0*> '$* 02&' ,,*+ 9+5 *3<%+30*3'
3'2&%<* ' $9 '$%& *3*+'%3 9+5&.
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9&2%'& 34 &3'%3&.
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F#$%&'($) (F H#!A$ E)(#%E *E+A&!E$&
• ecru,tment
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77&*4 ' 073%*& '$' 7+<%4* +*+2%'%3 34 &',,%3 &*+<%*& -- 7 5* +* %3
4*<*7%3 '$* *07*+& 9+5,+*. T$* 4<*+'%&* 8; 7&'%3&> &2+* 34%4'*&> &+**3
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+*&73&%;* ,+ 05%3 '$* ,%3 &**'%3 , 34%4'*&.
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0%3 ,23'%3& , HR %& ' &277+' 9+57* &,*' '+%3%3 34 0%3'%3 ,*4*+ 034'*4
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& ,+ 9+57* %382+ 34 ,'%' +*7+'%3. I3 44%'%3> HR &,*' 34 +%&5 &7*%%&'& ,'*3
9+5 &* 9%'$ HR ;*3*,%'& &7*%%&'& ' 03* '$* 073& 9+5*+& 07*3&'%3
%&&2*&.
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0;%3*4 34 $34*4 ; 3* &7*%%&' + ;* *3'%+* &*7+'* ,23'%3& 03*4 ; '9 HR
&7*%%&'& 9%'$ &7*%,% *@7*+'%&* %3 *$ +*. E07** +*'%3& %& '$* HR 4%&%7%3*
3*+3*4 9%'$ &'+*3'$*3%3 '$* *07*+-*07** +*'%3&$%7 '$+2$ 0*&2+%3 8;
&'%&,'%3> *07** *3*0*3' 34 +*&<%3 9+57* 3,%'. L;+ +*'%3& ,23'%3&
0 %324* 4*<*7%3 03*0*3' +*&73&* ' 23%3 +3%%3 07%3&> 3*'%'%3
*'%<* ;+%3%3 +**0*3'& 34 +*34*+%3 %3'*+7+*''%3& , ;+ 23%3 3'+' %&&2*&.
• %om/ensat,on an enets
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$34*4 ; 3* HR &7*%%&' 9%'$ 42 *@7*+'%&*. O3 '$* 07*3&'%3 &%4*> '$* HR ,23'%3&
%324* &*''%3 07*3&'%3 &'+2'2+*& 34 *<2'%3 07*'%'%<* 7 7+'%*&. A 07 34
;*3*,%'& &7*%%&' & 0 3*'%'* +27 $*'$ <*+* +'*& 9%'$ %3&2+*+& 34 +4%3'*
'%<%'%*& 9%'$ '$* +*'%+*0*3' &<%3& ,234 40%3%&'+'+. P+ 3 ;* 073*3' , '$*
07*3&'%3 34 ;*3*,%'& &*'%3 , HR $9*<*+> %3 03 &*&> *07*+& 2'&2+* &2$
40%3%&'+'%<* ,23'%3& & 7+.
• %om/l,ance
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%3 9+57* 07%3'& ;&*4 3 23,%+ *070*3' 7+'%*&> 23&,* 9+5%3 34%'%3& 34
*3*+ 4%&&'%&,'%3 9%'$ 9+5%3 34%'%3& '$' 3 ,,*' 7+42'%<%' 34 2'%0'*>
7+,%';%%'. HR &',, 02&' ;* 9+* , ,*4*+ 34 &''* *070*3' 9& &2$ & T%'* VII ,
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'$* C%<% R%$'& A'> '$* F%+ L;+ S'34+4& A'> '$* N'%3 L;+ R*'%3& A' 34 03
'$*+ +2*& 34 +*2'%3&.
• &ra,n,n" an *eelo/ment
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&*&> 0*3& %<%3 3*9 *07**& *@'*3&%<* +%*3''%3 '+%3%3 ' $*7 '$*0 '+3&%'%3 %3'
3*9 +3%'%3 2'2+*. M3 HR 4*7+'0*3'& & 7+<%4* *4*+&$%7 '+%3%3 34
7+,*&&%3 4*<*70*3'. L*4*+&$%7 '+%3%3 0 ;* +*=2%+*4 , 3*9 $%+*4 34 7+0'*4
&27*+<%&+& 34 03*+& 3 '7%& &2$ & 7*+,+03* 03*0*3' 34 $9 ' $34*
*07** +*'%3& 0''*+& ' '$* 4*7+'0*3' *<*. P+,*&&%3 4*<*70*3' 77+'23%'%*& +*
,+ *07**& 5%3 ,+ 7+0'%3 77+'23%'%*& + *07**& 9$ 93' ' $%*<* 7*+&3
& &2$ & ,%3%&$%3 ** 4*+**. P++0& &2$ & '2%'%3 &&%&'3* 34 '2%'%3
+*%0;2+&*0*3' 7++0& ,'*3 +* 9%'$%3 '$* 72+<%*9 , '$* HR '+%3%3 34 4*<*70*3' +*
CHAPTER (/ H&MA RESO&RCE MAAGEMET I !AKIG
T$* +* ,23'%3 , HR %3 ;35%3 %342&'+ %& ' ,%%''* '$* 7*+,+03* %07+<*0*3' 03
%'& 7*7*. F'+& &2$ & &5%&> ''%'24*& 34 539*4* , 7*+&33*> 7 +%'% +* %3
4*'*+0%3%3 '$* 07*'%'%<*3*&& 9%'$%3 '$* +3%'%3 + '$* %342&'+. T$* =2%' , $203
+*&2+*& %34%'*& '$* ;%%' , ;35& ' 4*%<*+ '$* <2* ' %*3'& + 2&'0*+&. I34%3
;35%3 %342&'+ $& ;**3 3 %07+'3' 4+%<%3 ,+* ;*$%34 '$* 3'%3’& *30% 4*<*70*3'.
T$* *0*+%3 *3<%+30*3' 7&*& ;'$ 77+'23%'%*& 34 '$+*'&> 7+'%2+ ' '$* 72;% &*'+
;35&> & 9* & '$* $203 +*&2+* %3 $3%3 *30% 34 ;2&%3*&& *3<%+30*3'. T$*
7+%0+ *07$&%& 3**4& ' ;* 3 %3'*+'%3 $203 +*&2+* &'+'*%*& 9%'$ '$* ;2&%3*&&
&'+'*. A;<* '$* &7*'& , +*+2%'0*3'> 7*0*3'> 7*+,+03* 03*0*3'> +*9+4& 34
*07** +*'%3& - +4% '+3&,+0'%3 , '$* *@%&'%3 7*+&33* &'+2'2+* %3 72;% &*'+
;35& %5* '$* &*3%+%' <*+ 7*+,+03* %& 3' '$* ;*&' *3<%+30*3' ,+ ''+'%3 '$* ;*&' '*3'
,+0 '$* 23 07*'%'%<* *3<%+30*3'. H9*<*+> +*+2%'0*3' 7+'%*& & 9* & 3-'$*-8;-
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'+%3%3 34 +*4*70*3' +* 3&%4*+*4 & 3* , '$&* 03 %07+<*0*3'& , HR %3 I34%3
B35&.
HR PRACTICES A" METHO"S
A 5* ,2& , '$* $203 +*&2+* 03*0*3' %& $%$%$'*4 %3 '$* +* , &',,%3>
7*+,+03* 03*0*3'> '+%3%3 34 4*<*70*3'> 34 07*3&'%3 '$' 7& %34%,,*+*3'
'7*& , ;2&%3*&& &'+'*%*&. ?%'$ '$* =2%&%'%3 34 7+*7+'%3 , $203 +*&2+*&> %324%3
733%3> +*+2%'0*3'> &**'%3> 34 '+%3%3 3 ,,*' '$* 9$* +3%'%3 7*+,+03*.
T$* HR 733%3> '$* &'+' , '$* &'+'*> %2&'+'*& '$* 7+*&& , 4*<*7%3 $203 +*&2+*
73. T$* &'+*3'$& 34 9*53*&&*& , &',,%3 7'%3& &2$ & 2'&2+%3> 2&* , 3'%3*3'
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IMPORTACE OF HRM I !AKS
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&*> &% +*&73&%;*> I34%3> *'. 3**4 ' ;* *07$&%*4 '$+2$ 3+*'* '%3& 3
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HO# TO MAAGE H&MA RESO&RCES I !AKS
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CHAPTER 8/ H&MA RESO&RCE MAAGEMET I S!I
STATE !AK OF I"IA
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<*+30*3' '5 <*+ '$* &'5* $*4 ; '$* R*&*+<* B35 , I34%. SBI 9& +35*4 #'$ %3 '$*
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I34%3 00*+% ;35&.
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Forbes !! +35%3&" 34 9& '$* 3 ;35 ,*'2+*4 %3 '$* '7 1! ;+34& , I34% %&' %3 3
332 &2+<* 342'*4 ; B+34 F%33* 34 The Economic Times %3 !1!.
1n$<ankin3 s6<sidiaries
A7+' ,+0 %'& ,%<* &&%'* ;35&> SBI & $& '$* ,9%3 33-;35%3 &2;&%4%+%*&:
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SBI C7%' M+5*'& L'4
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• SBI DFHI L'4
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• SBI G*3*+ I3&2+3*
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I3 M+$ !!1> SBI (9%'$ " , '$* '' 7%')> 8%3*4 9%'$ BNP P+%;& (9%'$ , '$*
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ROLE OF HR I TRASFORMATIO OF STATE !AK OF I"IA
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;&*+<*4 '$' %3 &0* ;+3$*& '$* 9+5 , '$* 2&'0*+& 9*+* 3' 07*'*4 7+07' 34 '$*
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7+4%0 &$%,' %3 %'& ''%'24* '$* 93'*4 ;*''*+ &*+<%*& 34 7+07' 4*%3 , '$*%+ +%*<3*&.
T$* ;35 *07**& 239+* , '$* $3*& 9*+* 9+5%3 3 '$* &0* 7''*+3. P+ ;+3$
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3 4+%35%3 9'*+ ,%%'. O3 '$* '$*+ $34 '$*&* ,%%'%*& 9*+* 7+<%4*4 ; '$* 7+%<'*
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&',, '$' 0* 2' ' 1>>!!! *07**&. T$* $*3* 9& ' 7+*7+* <*+ &'+3 0*&&*
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&%02'3*2& ' 4%,,*+*3' *3'*+& & %&'*4 *,,+'& 924 $<* &' '$* +<%' , '$* 0*&&*.
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