human resource management

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1 A PROJECT REPORT ON HUMAN RESOURCE MANAGEMENT IN  STATE BANK OF INDIA SUBMITTED TO UNIVERSITY OF MUMBAI IN PARTIAL FULFILLMENT  FOR THE REQUIREMENT OF THE DEGREE OF M.COM-I (BUSINESS MANAGEMENT) SEMESTER 1  UNDER GUIDANCE OF  PROF.MR. VINAY A K RAJE VPM’S K.G. JOSHI COLLEGE OF ARTS  N.G. BEDEKAR COLLEGE OF COMMERCE THANE ACADEMIC YEAR: !1"-1# ADITI H. HANDE ROLL NO. 1"

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Page 1: Human Resource Management

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1

A PROJECT REPORT

ON

HUMAN RESOURCE MANAGEMENT IN STATE BANK OF INDIA

SUBMITTED TO UNIVERSITY OF MUMBAI IN

PARTIAL FULFILLMENT

 FOR THE REQUIREMENT OF THE DEGREE OF

M.COM-I

(BUSINESS MANAGEMENT)

SEMESTER 1

 

UNDER GUIDANCE OF PROF.MR. VINAYAK RAJE

VPM’S K.G. JOSHI COLLEGE OF ARTS

 N.G. BEDEKAR COLLEGE OF COMMERCE THANE

ACADEMIC YEAR: !1"-1#

ADITI H. HANDE

ROLL NO. 1"

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2

Vidya Prasark Mandal, Thane

K.G JOSHI COLLEGE OF ARTS

.G !E"EKAR COLLEGE OF COMMERCE

CERTIFICATE

OF

PROJECT #ORK 

T$%& %& ' *+'%, '$'

MR./MS.A"ITI HEMAT HA"E  , M.COM PART$I %!&SIESS MAAGEMET'

S*0*&'*+ I R N.1" $& 234*+'5*3 6 07*'*4 '$* 7+8*' 9+5 '%'*  H&MA

RESO&RCE MAAGE MET I S!I 42+%3 '$* 4*0% *+ ()*+$* 234*+ '$* 2%43*, PROF. MR. VIA-AK RAJE ' '$%& ** %3 ,2,%0*3' , '$* 2++%220 , MASTER 

OF COMMERCE PART$I %!&SIESS MAAGEMET' &IVERSIT- OF M&M!AI.

T$%& %& ;3,%*4 7+8*' 9+5 6 '$* %3,+0'%3 7+*&*3'*4 %& '+2* 6 +%%3 ' '$* ;*&' , 2+ 

539*4* 34 ;*%*, 

PROJECT ETERAL

G&I"E EAMIER 

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3

"ECLARARTIO

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P*: T$3*

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4

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5

I"E

CHAPTER */ H&MA RESO&RCE MAAGEMET

ITRO"&CTIO

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7

"EFIITIO A" MEAIG

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8

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AT&RE OF H&MA RESO&RCE MAAGEMET

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O!JECTIVES OF H&MA RESO&RCE MAAGEMET

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F&CTIOS OF H&MA RESO&RCE MAAGEMET

T$* 0%3 ,23'%3& , $203 +*&2+* 03*0*3' +* &&%,%*4

%3' '9 '*+%*&:

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F9%3 +* '$* M3*+% F23'%3& , H203 R*&2+*& M3*0*3'.

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13

*. Plannin3 / T$* 733%3 ,23'%3 , $203 +*&2+* 4*7+'0*3' 7*+'%3& ' '$* &'*7& '5*3 %3

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+3%&'%3 ' ,9 '$* 7'$ %4 493 %3 4<3*.

+. C1n0r1llin3 /  I' 7+<%4*& ;&% 4' ,+ *&';%&$%3 &'34+4&> 05*& 8; 3&%& 34

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34 *,,+'& , 9+5*+&.

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*. Pr176re4en0 12 Pers1nnel / I' %& 3*+3*4 9%'$ '$* ;'%3%3 , '$* 7+7*+ 5%34 34 320;*+ 

, 7*+&33* 3**&&+ ' 07%&$ +3%&'%3 &. I' 4*& &7*%,% 9%'$ &2$ &2;8*'&

& '$* 4*'*+0%3'%3 , 0379*+ 

+*=2%+*0*3'&> '$*%+ +*+2%'0*3'> &**'%3> 7*0*3' 34 +%*3''%3> *'.

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14

2&*4 ' 4*<*7 '$* *07**&. F+0%3 &234 7+0'%3 7%> 4*'*+0%3'%3 , '$* ;&%& , 

 7+0'%3 34 05%3 7*+,+03* 77+%& +* '$* **0*3'& , 7*+&33* 4*<*70*3'

,23'%3.

8. C149ensa0i1n 01 Pers1nnel / C07*3&'%3 0*3& 4*'*+0%3'%3 , 4*=2'* 34 *=2%';*

+*023*+'%3 , 7*+&33* ,+ '$*%+ 3'+%;2'%3 ' +3%&'%3 ;8*'%<*&. T 4*'*+0%3* '$*

03*'+ 07*3&'%3 ,+ <+%2& 8;& %& 3* , '$* 0&' 4%,,%2' 34 %07+'3' ,23'%3 , '$*

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+*023*+'%3> 7%> %3<*3'%<* 34 7+*0%20 73&> ;32& 7%

34 -7+'3*+&$%7> *'. I' & &&%&'& '$* +3%&'%3 ,+ 47'%3 '$* &2%';* 9*& 34

&+%*&> 7% 34 70*3' , 9*& 34 &+%*& %3 +%$' '%0*.

+. Main0ainin3 G11d Ind6s0rial Rela0i1n / H203 R*&2+* M3*0*3' <*+& 9%4* ,%*4.

I' %& %3'*34*4 ' +*42* &'+%,%*&> 7+0'* %342&'+% 7**> 7+<%4* ,%+ 4* ' 9+5*+& 34

*&';%&$ %342&'+% 4*0+. I' '$*

 7*+&33* 03*+ %& 23;* ' 05* $+03%2& +*'%3& ;*'9**3 03*0*3' 34 ;2+ 

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+*'%3& +* 3' 4 '$* 0+ 34%'%3 , '$* *07** 9% &2,,*+> 34 %' 9% ;* && ' 3

+3%&'%3. H*3*> '$* 7*+&33* 03*+ 02&' +*'* $+03%2& +*'%3& 9%'$ '$* $*7 , 

&2,,%%*3' 0023%'%3 &&'*0 34 -7+'3*+&$%7.

. Re71rd Kee9in3 /  I3 +*+4 5**7%3 '$* 7*+&33* 03*+ *'& 34 0%3'%3&

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:. Pers1nnel Plannin3 and E5al6a0i1n /  U34*+ '$%& &&'*0 4%,,*+*3' '7* , '%<%'%*& +*

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 7+'%*&> 7*+&33* 24%'> 0+*> &2+<* 34 7*+,+03* 77+%&> *'.

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15

IMPORTACE OF H&MA RESO&RCE MAAGEMET

I07+'3* , $203 +*&2+* 03*0*3' %& %3 +*%' '$* %07+'3* , ;2+ ,23'%3& , 

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,9%3 +*&3& $203 +*&2+* 03*0*3' $4& 7* , %07+'3*.

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77+*%'*& '$* $203 &&*'&. I' 7+*7+*& 9+5*+& +4%3 ' '$* $3%3 3**4& ,%342&'+ 34 *3<%+30*3'.

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17

. An In0e3ra0ed A99r1a7h 01 Mana3e4en0/ R'$*+ '$3 ;*%3 3 %&'*4 ,23'%3> $203

+*&2+* %& +*+4*4 & +* '%<%'> 3* 9$%$ &$7*& 073& <2*&. I3 7+'%2+> '$%&

3 $<* 3 %07' 3 2&'0*+ &*+<%*.

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, '$* 073 34 '$* %34%<%42.

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*+'%3> 03*0*3' 77+'23%'%*& +* &*, 4*'*+0%3*4 34 0'%<'%3 ,'+& +* 0+*

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S$+* *07**& 9%'$ &'+'*% 7+'3*+ +3%&'%3& (2&'0*+& , &277%*+&) %3 %*2 , 

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' +*'2+3 %3 ,*9 *+&. F234 +27& , *07**& ' &*'27 & &277%*+& 2'&%4* '$* +3%&'%3.

E32+* *07**& ' '$%35 , '$*0&*<*& & ;2&%3*&& 34 , '$* +3%&'%3&

<+%2& 4*7+'0*3'& & 2&'0*+&. E32+* *07**& ' 4*<*7 2&'0*+& 2'&%4* '$* +3%&'%3.

H*7 *07**& 4*<*7 &*, 0+5*'%3> 3*'9+5%3 34 3&2'3 &5%& ' *3;*

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'*07++ 7+8*' ;&%& + 7+'-'%0*. R*2+ *@7&* *07**& ' 3*9 7*7* 34 %4*& ' &'%02'* %33<'%3.

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'*++%'+ 9$%$ 2&*& &*, 7+'*'%<* 3,+0%'. F+&'*+ 0+* +&& ,23'%3 '*09+5 ,+ &*, 4*<*70*3'.

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18

EVIROMETAL FACTORS AFFECTIG HRM

?$*3 %' 0*& ' $203 +*&2+* 03*0*3'  '$*+* +* &*<*+ ,'+& '$' ,,*' 4-'-4

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 ;* 7&&*4 9%'$ 3 %00*4%'* *,,*'%<* 4'* + +7+'* 7%*& +* $3*4 9$*+* $203

+*&2+*& ,**& '$* ;+23'. A 9*-4*<*7*4 &'+'* ,+ $203 +*&2+*& 4*7+'0*3' '5*& %3'

3&%4*+ *@'*+3 ,'+& '$' 0%$' ,,*' '$* 4*7+'0*3'.

4 External Factors that Afect Human esource !ana"ement

G15ern4en0 Re36la0i1ns = ?%'$ '$* %3'+42'%3 , 3*9 9+57* 07%3* &'34+4& 2+ 

$203 +*&2+*& 4*7+'0*3' %& 3&'3' 234*+ 7+*&&2+* ' &' 9%'$%3 '$* 9. T$*&* '7*& , 

+*2'%3& %3,2*3* *<*+ 7+*&& , '$* HR 4*7+'0*3'> %324%3 $%+%3> '+%3%3>

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07*3&'%3> '*+0%3'%3> 34 02$ 0+*. ?%'$2' 4$*+%3 ' &2$ +*2'%3& 073 3

 ;* ,%3*4 *@'*3&%<* 9$%$ %, %' 9& ;4 *32$ 24 2&* '$* 073 ' &$2' 493.

E71n14i7 C1ndi0i1ns = O3* , '$* ;%*&' *@'*+3 %3,2*3*& %& '$* &$7* , '$* 2++*3'

*30. N' 3 4*& %' ,,*' '$* '*3' 7> ;2' %' 0%$' ,,*' 2+ ;%%' ' $%+* 33* '

. O3* , '$* ;%*&' 9& ' 7+*7+* %3&' *30% 34%'%3& %& ' 3' 3 539 9$'’&

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0;' '$* $+&$ *3<%+30*3'.

Te7hn1l13i7al Ad5an7e4en0s = T$%& %& 3&%4*+*4 3 *@'*+3 %3,2*3* ;*2&* 9$*3 3*9

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9& ' &<* 03*. A 8; '$' 2&*4 ' '5* -" 7*7* 24 ;* 2' ' 3* 43* ; &%3*

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&'347%3'> ;2' ,+0 3 %3'*+3 &'-&<%3& 9.

#1rk21r7e "e413ra9hi7s = A& 3 4*+ *3*+'%3 +*'%+*& 34 3*9 *3*+'%3 *3'*+& '$*

9+5,+* '$* $203 +*&2+*& 4*7+'0*3' 02&' 5 ,+ 9& ' ''+' '$%& 3*9 &*' , 

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'$' 9+5 ,+ '$%& 23*+ *3*+'%3. A' '$* &0* '%0*> '$* 02&' ,,*+ 9+5 *3<%+30*3'

3'2&%<* ' $9 '$%& *3*+'%3 9+5&.

T$&* %3<<*4 %3 $203 +*&2+* 03*0*3' 4*& 0+* '$3 $%+%3 34 ,%+%3> '$* 05* &2+*

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9&2%'& 34 &3'%3&.

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20

F#$%&'($) (F H#!A$ E)(#%E *E+A&!E$&

•  ecru,tment

T$* &2*&& , +*+2%'*+& 34 *070*3' &7*%%&'& *3*+ %& 0*&2+*4 ; '$* 320;*+ , 

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4*<*7%3 '$* *07*+& 9+5,+*. T$* 4<*+'%&* 8; 7&'%3&> &2+* 34%4'*&> &+**3

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+*&73&%;* ,+ 05%3 '$* ,%3 &**'%3 , 34%4'*&.

•  )a-et.

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0%3 ,23'%3& , HR %& ' &277+' 9+57* &,*' '+%3%3 34 0%3'%3 ,*4*+ 034'*4

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21

& ,+ 9+57* %382+ 34 ,'%' +*7+'%3. I3 44%'%3> HR &,*' 34 +%&5 &7*%%&'& ,'*3

9+5 &* 9%'$ HR ;*3*,%'& &7*%%&'& ' 03* '$* 073& 9+5*+& 07*3&'%3

%&&2*&.

•  Em/lo.ee elat,ons

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0;%3*4 34 $34*4 ; 3* &7*%%&' + ;* *3'%+* &*7+'* ,23'%3& 03*4 ; '9 HR 

&7*%%&'& 9%'$ &7*%,% *@7*+'%&* %3 *$ +*. E07** +*'%3& %& '$* HR 4%&%7%3*

3*+3*4 9%'$ &'+*3'$*3%3 '$* *07*+-*07** +*'%3&$%7 '$+2$ 0*&2+%3 8;

&'%&,'%3> *07** *3*0*3' 34 +*&<%3 9+57* 3,%'. L;+ +*'%3& ,23'%3&

0 %324* 4*<*7%3 03*0*3' +*&73&* ' 23%3 +3%%3 07%3&> 3*'%'%3

*'%<* ;+%3%3 +**0*3'& 34 +*34*+%3 %3'*+7+*''%3& , ;+ 23%3 3'+' %&&2*&.

•  %om/ensat,on an enets

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%324* &*''%3 07*3&'%3 &'+2'2+*& 34 *<2'%3 07*'%'%<* 7 7+'%*&. A 07 34

 ;*3*,%'& &7*%%&' & 0 3*'%'* +27 $*'$ <*+* +'*& 9%'$ %3&2+*+& 34 +4%3'*

'%<%'%*& 9%'$ '$* +*'%+*0*3' &<%3& ,234 40%3%&'+'+. P+ 3 ;* 073*3' , '$*

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40%3%&'+'%<* ,23'%3& & 7+.

•  %om/l,ance

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'$* C%<% R%$'& A'> '$* F%+ L;+ S'34+4& A'> '$* N'%3 L;+ R*'%3& A' 34 03

'$*+ +2*& 34 +*2'%3&.

•  &ra,n,n" an *eelo/ment

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3*9 +3%'%3 2'2+*. M3 HR 4*7+'0*3'& & 7+<%4* *4*+&$%7 '+%3%3 34

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&27*+<%&+& 34 03*+& 3 '7%& &2$ & 7*+,+03* 03*0*3' 34 $9 ' $34*

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& &2$ & ,%3%&$%3 ** 4*+**. P++0& &2$ & '2%'%3 &&%&'3* 34 '2%'%3

+*%0;2+&*0*3' 7++0& ,'*3 +* 9%'$%3 '$* 72+<%*9 , '$* HR '+%3%3 34 4*<*70*3' +*

CHAPTER (/ H&MA RESO&RCE MAAGEMET I !AKIG

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*07** +*'%3& - +4% '+3&,+0'%3 , '$* *@%&'%3 7*+&33* &'+2'2+* %3 72;% &*'+ 

 ;35& %5* '$* &*3%+%' <*+ 7*+,+03* %& 3' '$* ;*&' *3<%+30*3' ,+ ''+'%3 '$* ;*&' '*3'

,+0 '$* 23 07*'%'%<* *3<%+30*3'. H9*<*+> +*+2%'0*3' 7+'%*& & 9* & 3-'$*-8;-

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'+%3%3 34 +*4*70*3' +* 3&%4*+*4 & 3* , '$&* 03 %07+<*0*3'& , HR %3 I34%3

B35&.

HR PRACTICES A" METHO"S

A 5* ,2& , '$* $203 +*&2+* 03*0*3' %& $%$%$'*4 %3 '$* +* , &',,%3>

 7*+,+03* 03*0*3'> '+%3%3 34 4*<*70*3'> 34 07*3&'%3 '$' 7& %34%,,*+*3'

'7*& , ;2&%3*&& &'+'*%*&. ?%'$ '$* =2%&%'%3 34 7+*7+'%3 , $203 +*&2+*&> %324%3

 733%3> +*+2%'0*3'> &**'%3> 34 '+%3%3 3 ,,*' '$* 9$* +3%'%3 7*+,+03*.

T$* HR 733%3> '$* &'+' , '$* &'+'*> %2&'+'*& '$* 7+*&& , 4*<*7%3 $203 +*&2+*

 73. T$* &'+*3'$& 34 9*53*&&*& , &',,%3 7'%3& &2$ & 2'&2+%3> 2&* , 3'%3*3'

9+5*+&> 34 493&%%3 +* %3<<*4 %3 733%3. T$* +*+2%'0*3' 7+*&& %& 43* &'+'*%

' 4*'*+0%3* '$* '*3'*4 *07** ,%' ,+ '$* 7&%'%3. T$* &**'%3 7+*&& *07$&%*& '$*

9& %3 0%3%0%%3 *+++& %3 *07** &**'%3 34 7*0*3' ' %07+<* '$* 073’&

07*'%'%<* 7&%'%3. T$* &**'%3 0*'$4 &'34+4& &2$ & <%4%' 34 +*%;%%' +* 2'%%*4.

A3 *,,*'%<* '+%3%3 &&'*0& , '$* 03*+& +* %3 4*'*+0%3%3 *07**& +*4%3*&& ,+ 

'+%3%3> +*'%3 7&%'%<* *+3%3 *3<%+30*3'> 34 *3&2+%3 '$* '+%3%3 %& 2&*4 3 '$* 8;.

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B*34 '$* $203 +*&2+* &'+'*%*& +* '$* +*9+4%3 34 07*3&'%3 '$' 3 &'+*3'$*3 + 

9*5*3 '$* *07** *,,*'%<*3*&&. I3 +4*+ ' %<* +*3%'%3 34 %3+*&* 0'%<'%3 *<*&

03&' '$* *07**&> &0* B35& %35*4 '$* %34%<%42 7*+,+03* %3 3 %3*3'%<* &$*0*

+ ,+ &0* +*9+4& '$' 0 0* %3' 3 ,+0 .I3 &200+> , '$* HRM &'+'*%*& 34

,23'%3 &$24 ;* %3*4 ' $*7 '$* 073 0**' %'& ;8*'%<*& & 9* & ,2&%3 3 '$*%+ 

2&'0*+& . T$* ;*&' 7+'%* 77+$ &&*+' '$' *+'%3 HR 7+'%*& +* ,234 ' 3&%&'*3'

*4 ' $%$*+ +3%'%3 7*+,+03*> %34*7*34*3' , 3 +3%'%3& &''*4 &'+'*. T$*

$%$ 7*+,+03* HR 7+'%*& ,&'*+ %33<'%3 '$+2$ '$* 4*<*70*3' , %33<'%3 <2*&>

*32+%3 , %3,+0'%3 &$+%3> &*''%3 34 77+7+%'* '+%3%3 34 4*<*70*3'.

IMPORTACE OF HRM I !AKS

H203 R*&2+* M3*0*3' %& %07+'3' ,+ ;35& ;*2&* ;35%3 %& &*+<%* %342&'+.

M3*0*3' , 7*7* 34 03*0*3' , +%&5 +* '9 5* $*3*& ,%3 ;35&. H9 2

03* '$* 7*7* 34 $9 2 03* '$* +%&5& 4*'*+0%3*& 2+ &2*&& %3 '$* ;35%3

 ;2&%3*&&. E,,%%*3' +%&5 03*0*3' 0 3' ;* 7&&%;* 9%'$2' *,,%%*3' 34 &5%*4 0379*+.

B35%3 $& ;**3 34 9% 9& ;* P*7* B2&%3*&&. T$2$ 7+%%3 %& %07+'3'> '$*+*

0 ;* '$*+ <%4 +*&3& 9$ 7*7* &**' 34 &' 9%'$ 7+'%2+ ;35. B35& 02&' '+ '

4%&'%32%&$ '$*0&*<*& ; +*'%3 '$*%+ 93 3%$*& + %0*&> *&7*% %3 '+3&7+*3'

&%'2'%3& 9%'$ $%$ *<* , 07*'%'%<*3*&&. I3 0%3 '%0*&> '$* <*+ &2+<%< , '$* ;35&

924 4*7*34 3 2&'0*+ &'%&,'%3. T$&* 9$ 4 3' 0**' '$* 2&'0*+ *@7*''%3& 9%

,%34 &2+<%< 4%,,%2'. B35& 02&' +'%2'* 34 *07$&%* '$* +* <2*& ' ''+' 34 +*'%3

*+'%3 2&'0*+ &*0*3'&. V2*& &2$ & &234> +*%;*> %33<'%<*> %3'*+3'%3>

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&*> &% +*&73&%;*> I34%3> *'. 3**4 ' ;* *07$&%*4 '$+2$ 3+*'* '%3& 3

'$* +234 34 %' 924 ;* '$* ;35’& $203 +*&2+* '$' 924 4*%<*+ '$%&.

I' %& 003 07%3' 03 ;35 *@*2'%<*& '$' &5%*4 0379*+ %& %3 &$+' &277. HR 

+*&2+*& +* ;*0%3 &+* ;'$ %3 =2%' 34 =23'%'. A34> %' %& =2%'* **0*3'+ '$' 3

+*&2+* '$' %& %3 &$+' &277 3**4& ' ;* 7+7*+ 03*4 ,+ '$* ;*3*,%' , &%*'. T$*

*3'%+* &7*'+20 , HR 7+'%* +*=2%+*& +*<2'%3+ $3*& %, '$* ;35& $<* ' &2+<%<*.

M3%3 '$* 7*7* %& '$* 5* $*3*. A34 4%&+%0%3'%3 %& '$* 5* 9+4 9$*3 4*%3 9%'$

 7*7*.

HO# TO MAAGE H&MA RESO&RCES I !AKS

T$* ,9%3 +* '$* <+%2& &7*'& '$+2$ 9$%$ $203 +*&2+* 3 ;* 03*4 %3 '$*

 ;35&:

1. Plannin3/ ?$%* 733%3 '$* 7*7* +*=2%+*0*3' %' %& <*+ %07+'3' ' 4*<*7 '$*

*07*+ ;+34> '$' %&> +*72''%3 & 3 *07*+ ' ''+'> *3* 34 +*'%3 '*3'*4

34%4'*& 34 *07**&. B35& 9% $<* ' 73 ,+ '$* ,9%3: A &'*4> +*,2 %;+'*4 +*+2%'0*3' 7++00*>

A& +7%4 '*$3% $3*& '+3&,+0 ;2&%3*&& 3'%322& &5% 27 +4'%3. A 3*9 *3*+'%3 , '$* 9+5,+* 9% ;* 9+5%3 3&%4* 3 4*+ *3*+'%3 &

'*0. B35%3> %3 0 7%3%3 %& '*0 9+5 34 '$%& 3*9 &%'2'%3 9% +*=2%+*

2'2+ 482&'0*3'& 34 '$*+*,+*> $3* 03*0*3'.. A7>6irin3 0he ri3h0 9e19le/ B35& 3**4 ' &*+%2& 5 ' '*+ +*+2%'0*3' & 3

7'%3 ' %342' &7*%%&'& ' <+%2& *<*& 9%'$ &7*%,% &5% &*'& 34 *@7*+%*3* 7.

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?$%* 9* $<* ,'*3 $*+4 , 7*7* *<%3 ;35& ' 8%3 ,%33*> *> 23'%3

,%+0&> *'. &*40 $<* 9* $*+4 , 7*7* *<%3 '$*&* 7+,*&&%3& ' 8%3 ;35&. T$%&>

3**4& ' $3*. T$* +%$' 7*7* 9% 0* 3 %, '$* +* 7%4 07*'%'%<* &+%*&.

H9*<*+> ' 02$ 7 & %3<<*& 0+ $+4 %&&2*& 34 %3<%'*& 4<*+&* ''*3'%3 , 

*@'*+3 &'5*$4*+&. T$*+* $& ' ;* 4%&+%0%3'%3 %3 &+%*& , 7*7*. Re0ainin3 0he 9e19le/ ?* 0 ;* ;* ' *' '$* 0&' &2%'*4 7*7* ,+ 2+ 9+5 ;2'

'$*3 '$* $*3* %& ' +*'%3 '$*&* 7*7* 34 ' 4*<*7 '$*0. T$*+* +* &*<*+

4%0*3&%3& ' '$%& %&&2* &2$ & '+%3%3/ +* &5%%3 , *07**&> 7*+,+03*

0*&2+*0*3'> 7+0'%3 7%> '+3&,*+ 7%> '*3' 03*0*3'> 0023%'%3> *'.

CHAPTER 8/ H&MA RESO&RCE MAAGEMET I S!I

STATE !AK OF I"IA

S0a0e !ank 12 India (S!I) %& 02'%3'%3 ;35%3 34 ,%33% &*+<%*& 073 ;&*4 %3

I34%. I' %& <*+30*3'-93*4 +7+'%3 9%'$ %'& $*4=2+'*+& %3 M20;%> M$+&$'+. A&

, D**0;*+ !1> %' $4 &&*'& , US#!1 ;%%3 34 1#>!! ;+3$*&> %324%3 1# ,+*%3

,,%*&> 05%3 %' '$* +*&' ;35%3 34 ,%33% &*+<%*& 073 %3 I34% ; &&*'&.

T$* ;35 '+*& %'& 3*&'+ ' B+%'%&$ I34%> '$+2$ '$* I07*+% B35 , I34%> ' '$* ,234%3

%3 1! , '$*  B35 , C2''> 05%3 %' '$* 4*&' 00*+% ;35 %3 '$* I34%3

S2;3'%3*3'. B35 , M4+& 0*+*4 %3' '$* '$*+ '9 7+*&%4*3 ;35&B35 , C2''

34 B35 , B0;' ,+0 '$* I07*+% B35 , I34%> 9$%$ %3 '2+3 ;*0* '$* S''* B35 

, I34%. G<*+30*3' , I34% 3'%3%&*4 '$* I07*+% B35 , I34% %3 1##> 9%'$ R*&*+<*

B35 , I34% '5%3 ! &'5*> 34 +*30*4 %' '$* S''* B35 , I34%. I3 !!> '$*

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<*+30*3' '5 <*+ '$* &'5* $*4 ; '$* R*&*+<* B35 , I34%. SBI 9& +35*4 #'$ %3 '$*

F+'23* G; #!! +35%3& , '$* 9+4& ;%*&' +7+'%3& ,+ '$* *+ !1.

SBI 7+<%4*& +3* , ;35%3 7+42'& '$+2$ %'& 3*'9+5 , ;+3$*& %3 I34% 34 <*+&*&>

%324%3 7+42'& %0*4 ' 33-+*&%4*3' I34%3& (NRI&). SBI $& 1" +*%3 $2;& 34 # 3

O,,%*& '$' +* '*4 ' %07+'3' %'%*& '$+2$2' '$* 23'+.

SBI %& +*%3 ;35%3 ;*$*0'$ 34 $& ! 0+5*' &$+* %3 4*7&%'& 34 3& 03

I34%3 00*+% ;35&.

T$* S''* B35 , I34% 9& 30*4 '$* '$ 0&' +*72'*4 073 %3 '$* 9+4 +4%3 '

 Forbes !! +35%3&" 34 9& '$* 3 ;35 ,*'2+*4 %3 '$* '7 1! ;+34& , I34% %&' %3 3

332 &2+<* 342'*4 ; B+34 F%33* 34 The Economic Times %3 !1!.

1n$<ankin3 s6<sidiaries

A7+' ,+0 %'& ,%<* &&%'* ;35&> SBI & $& '$* ,9%3 33-;35%3 &2;&%4%+%*&:

SBI C7%' M+5*'& L'4

• SBI F234& M3*0*3' P<' L'4

• SBI F'+& 6 C00*+% S*+<%*& P<' L'4

• SBI C+4& 6 P0*3'& S*+<%*& P<'. L'4. (SBICPSL)

• SBI DFHI L'4

• SBI L%,* I3&2+3* C073 L%0%'*4

• SBI G*3*+ I3&2+3*

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I3 M+$ !!1> SBI (9%'$ " , '$* '' 7%')> 8%3*4 9%'$ BNP P+%;& (9%'$ , '$*

+*0%3%3 7%')> ' ,+0 8%3' <*3'2+* %,* %3&2+3* 073 30*4 SBI L%,* I3&2+3*

073 L'4. I3 !!"> SBI DFHI (D%&23' 34 F%33* H2&* , I34%) 9& ,234*4 9%'$ %'&

$*4=2+'*+& %3 M20;%.

ROLE OF HR I TRASFORMATIO OF STATE !AK OF I"IA

T$* 7+*&& , '+3&,+0'%3 &'+'*4 9%'$ '$* %4*3'%,%'%3 , <+%2& %3'*+3 ,'+& '$' 9*+*

+*&73&%;* ,+ 7+ 7*+,+03* , '$* ;35 & ,9&: P+ C2&'0*+ S*+<%*: ?%'$ *+& , 

40%33* %3 '$* 0+5*' '$* *07**& $4 4*<*7*4 ,**%3 , %34%,,*+*3* ' '$* 3**4& , 

'$* 2&'0*+&. T$* 0*3'%' , '$* *07**& 9& '$' '$* ;2&%3*&& 9% 0* ' '$*0 '$* $4

3 3**4 ' ''+' '$* 2&'0*+& & '$*+* 9& 3 '$*+ %3&'%'2'%3 %3 7. B2' 9%'$ '$* 7+%<'*

 ;35& 0%3 %3' 7> '$*+* 9& $3* %3 '$* *3<%+30*3'> 2&'0*+& ;*0* '$* 5%3.

T+3&,+0'%3 $4 ' &'+' ,+0 $3%3 '$%& 3'%3 , '$* *07**& *3+%3*4 %3 '$*%+ 0%34

42* ' 4*4* , 40%33*. T$* 3**4 9& $3* %3 '$* 2'5 , '$* <&' 9+5,+*. I' 9&

;&*+<*4 '$' %3 &0* ;+3$*& '$* 9+5 , '$* 2&'0*+& 9*+* 3' 07*'*4 7+07' 34 '$*

9*+* 04* ' 0* %3 34 %3. ?%'$ '$* $3* %3 '$* *3<%+30*3' '$* 2&'0*+ $4

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 7+4%0 &$%,' %3 %'& ''%'24* '$* 93'*4 ;*''*+ &*+<%*& 34 7+07' 4*%3 , '$*%+ +%*<3*&.

T$* ;35 *07**& 239+* , '$* $3*& 9*+* 9+5%3 3 '$* &0* 7''*+3. P+ ;+3$

0;%*3*: T$* ;35 9& 0&' 7*+'%3 %3 '$* 0;%*3* 9$%$ 9& 3' 2&'0*+ ,+%*34. T$*

&7* <%;* ' '$* 2&'0*+& 9& 02$ *&& '$3 '$* &7* <%;* ,+ ;35’& 9+5 +*.

T$*+* 9*+* 3 7+7*+ &*'%3 ++3*0*3' ,+ '$* 2&'0*+&> 3 =2*2* 03*0*3' &&'*0 34

3 4+%35%3 9'*+ ,%%'. O3 '$* '$*+ $34 '$*&* ,%%'%*& 9*+* 7+<%4*4 ; '$* 7+%<'*

 ;35& & '$* 9*+* 0+* &7$%&'%'*4> 04*+3 34 2&'0*+ +%*3'*4. T*$3 3' *'

&';%%*4: O3 '$* '*$3% ,+3' '$* ;35 9& ,+ ;*$%34 & 0&' , '$* &',, 9& 3' <*+

02$ 3<*+&3' 9%'$ '$* 2&* , 072'*+&. B35 $4 ' 7<* %'& 9 ' '$* 2&* , ;*''*+ 

'*$3> +* ;35%3 &&'*0 34 %3'*+3*' ;35%3. M&' , '$* &',, $4 3 *@7&2+* ' 9+5 

%3 072'*+%*4 *3<%+30*3' 34 03 , '$*0 $4 3' 2&*4 *<*3 02&*. T$*+* 9& $2*

7 , &5%& 34 539*4* 4<*+&* ,,*'%3 '$* 2&'0*+ &*+<%*&. R%%4 %3'*+3 7+*42+*&:

T$* %3'*+3 7+*&& 34 7+*42+*& 47'*4 ; '$* ;35 9*+* 3' %3 &3 9%'$ '$* $3%3

*3<%+30*3'. T$* 7+%<'* ;35& 9*+* ,&'*+ %3 ;2&%3*&& ;5%3 23%5* '$* B35 9$%$ ,9*4

* 4 7+*42+*& '$' 4*034*4 $3*.

T$* 7+*&& , '+3&,+0'%3 &'+'*4 %3 *+ S*7'*0;*+ !! ' '$* +*&+' , A0;

<* 9%'$ '$* 0**'%3 , '$* &*3%+ 03*0*3' ,9%3 top down approach 5**7%3 %3

0%34 '$* $2* &%* , '$* +3%'%3. T$* 08+ ,2& 9& ' ;*0* 2&'0*+ +%*3'*4 34

'$* 0&' '*$ &<< ;35 34 '$*3 ' +*%3 '$* *4*+&$%7 <*+ '$* 0+5*' 9$%$ 9& &9

&%77%3 9. A 3**4 , $3* %3 '$* 0%34&*' , 0+* '$3 '9 5$ *07**& 9& +*=2%+*4

'$' $4 4**7*3*4 '$*%+ +'& ,+ '9 *3'2+%*&. I' 9& +*3%*4 '$' 7+ %3'*+3

0023%'%3 9& 08+ $2+4* 34 7',+0 9& 3**4*4 9$*+* '$* 7+;*0& 9%'$%3 '$*

+3%'%3& 3 ;* 4%&2&&*4. T$* A0; <* 0**'%3 7+<%4*4 '$' 7',+0 9$*+* '$* '7

*@*2'%<*& 9*+* 04* 9+* , '$* 7+;*0& 34 '$* $*3*& , '$* +3%'%3> A,'*+ '$*

&*&&%3& '$* *@*2'%<*& 9*+* &5*4 ' <'* ,+ '$* +*& 9$%$ 3**4*4 +*,+0&. A+4%3 '

'$*%+ <'%3 &*<*3 +*& 9*+* %4*3'%,%*41. E3*+%%3 *07**&.

. P+<%4%3 3&%&'*3' 34 +*%;* 2&'0*+ &*+<%*.

. A*&&%3 '$* 3*9 0%44* &&.

". P2&$%3 ,+ +*&&%<* 3&%4'%3.

#. N*9 34 27+4*4 '*$3.

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. B2%4%3 , 7+,%';* ; '+*&2+.

. R**3*+%%3 '$* ;+3$ / 4%&'+%;2'%3 3*'9+5.

A3'$*+ 7+;*0 '$* ;35 ,*4 9& , '$* *4*+&$%7 7 & 0&' , '$* '7

03*0*3' $4 ;*0* 3 *%3 +27 34 '$* 3**4 , 23> *3*+*'%> 7+,*&&%3 &',, 

9& ,*'. T$* HR $& ' ;* +*<%'%*4 & %' 9& 3' ;* ' 4*%<*+ ,+ '$* 4*<*70*3' , '$*

&',, 34 %3*3'%<* &&'*0 $4 07*'* ;*0* %3*,,*'%<*. T$* &',, 9& $%$ 4*0'%<'*4

34 $4 +24*& '$' 1# , '$* &',, 4*& # , '$* 9+5. T$* &+%*& 9*+* ' 9 ,+ '$*

03*+% *<* ' 7+<%4* 3 0'%<'%3 ,'+. U3%3 9& 3'$*+ $2+4* 9$%$ 7+'*'*4 '$*

*07**&.

COCEPTIO OF PARIVARTA

?+5%3 273 '$* '+3&,+0'%3 *34 %' 9& +*3%*4 '$' '$* 7*7* 9*+* SBI’&

+*'*&' &&*' 34 '$* +* 7+;*0. E07**& %3 '$* +3%'%3 $4 9 0+* 34

07*'* $3* %3 '$* ''%'24* 9& +*=2%+*4. T$* $3* 02&' 3' ;* ,+*4 %' 02&' 0* ,+ 

9%'$%3. T$* ,+3'%3*+& &$ 72' 2&'0*+& ;*,+* '$* 7+*&&*& 34 '$* 0%44* *<* &$ 5**7

'$* 7*+,+03* '+*'& %3 0%34. E,,+'& 9*+* 04* ' ,%34 2' '$* &2'%3 ,+ '$* =2*&'%3 & '

9$ &$ 3 *07** $3*> 0%3 2' , '$*%+ 0,+' 3*> ' 9%,2 &*+<* '$* 2&'0*+ 

9$*3 '$*+* %& 5 , 03*'+ %3*3'%<*. O3* '$%3 9& ,+ &2+* '$' '$* 7*7* 9+5%3 %3 '$*

+3%'%3 $4 +*' 7'*3'%> '$* 3**4 9& ' 05* '$*0 9+* , '$*%+ 79*+. T$*

9+5&$7 30*4 PARIVARTAN 9& &7*%,% 4*&%3*4 ' +*'* &*3&* , '*0 &7%+%' 03

'$* *07**& 34 '$* 07%3 9& &'+'*4 ,%+&' ' <*+ '$* 823%+ *@*2'%<*& 34 '$* *+%

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&',, '$' 0* 2' ' 1>>!!! *07**&. T$* $*3* 9& ' 7+*7+* <*+ &'+3 0*&&*

3' 82&' '$* &$+%3 , ,'& ;2' &0*'$%3 '$' 24 +* ;+%3 7*+03*3' $3* %3

'$*%+ ''%'24*. I' 9& 4*%4*4 ' $&' '9 4 9+5&$7 <*+%3 <+%2& &7*'& ,+ ;*$<%+

$3* 07+%&%3 , *%$' &*0*3'& 34 ,2+ ;8*'%<*&' &*3&%'%* '$* &',, ;2' '$*

'+3&,+0'%3 *,,+'&> ' *3*+%* '$*0 ' ;*0* $3* *3'> ' $*7 '$*0 ' ;*0* 0+*

2&'0*+ ,+%*34 34 ' ,&'*+ &*3&* , %32&%<*3*&& T$* 7++00* $4 ' ;* &'+'*4

 &%02'3*2& ' 4%,,*+*3' *3'*+& & %&'*4 *,,+'& 924 $<* &' '$* +<%' , '$* 0*&&*.

RES&LTS OF PARIVARTA

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