human resource management fall2009 16-17-18
TRANSCRIPT
-
8/3/2019 Human Resource Management Fall2009 16-17-18
1/26
HUMAN RESOURCE
MANAGEMENT
FALL 2009
MBA ELECTIVE
LECTURES 13-14-15
ASAD HASAN
-
8/3/2019 Human Resource Management Fall2009 16-17-18
2/26
Todays topics
id Term ExamFormat
raining &Development
Exam Format
The Socialization Process.
Employee Orientation.
Employee Training
Employee Development.
Organization Development.Evaluation of Training Program.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
3/26
Mid Term Exam Format
Exam Format
Case Study 15 Marks Theory 5 Marks
MCQs 5 Marks
-
8/3/2019 Human Resource Management Fall2009 16-17-18
4/26
Goals of the Training andDevelopment Function
Activities in HRM concerned withassisting employees to develop up-to-date skills, knowledge, and
abilities Orientation and socialization helpemployees to adapt
Four phases of training anddevelopmentEmployee training Employee developmentOrganization developmentCareer development
-
8/3/2019 Human Resource Management Fall2009 16-17-18
5/26
Introduction
Socialization, training and developmentare all used to help new employeesadapt to their new organizations and
become fully productive.
Ideally, employees will understand andaccept the behaviors desired by the
organization, and will be able to attaintheir own goals by exhibiting thesebehaviors.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
6/26
The Socialization Process
SocializationA process of adaptation to a new
work role.Adjustments must be made
whenever individuals change jobs
The most profound adjustment
occurs when an individual firstenters an organization.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
7/26
The Socialization Process
The assumptions of employeesocialization:Socialization strongly influences employee
performance and organizational stabilityProvides information on how to do the job
and ensuring organizational fit.
New members suffer from anxiety, which
motivates them to learn the values andnorms of the organization.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
8/26
The Socialization Process
The assumptions of employeesocialization:Socialization is influenced by subtle
and less subtle statements andbehaviors exhibited by colleagues,management, employees, clients andothers.
Individuals adjust to new situations in
remarkably similar ways.All new employees go through a
settling-in period.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
9/26
The Socialization Process
A Socialization Process
-
8/3/2019 Human Resource Management Fall2009 16-17-18
10/26
The Socialization Process
The Socialization Process
Prearrival stage: Individualsarrive with a set of values,attitudes and expectationswhich they have developed
from previous experience andthe selection process.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
11/26
The Socialization Process
The SocializationProcessEncounter stage:
Individuals discoverhow well theirexpectations matchrealities within theorganization.
Where differences exist,socialization occurs toimbue the employeewith the organizations
standards.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
12/26
The Socialization Process
The Socialization ProcessMetamorphosis stage: Individuals have
adapted to the organization, feel accepted
and know what is expected of them.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
13/26
New-Employee OrientationPurpose
Orientation may be done by the supervisor,the HRM staff or some combination.
Formal or informal, depending on the size ofthe organization.
Covers such things as:The organizations objectivesHistory Philosophy ProceduresRulesHRM policies and benefits Fellow employees
-
8/3/2019 Human Resource Management Fall2009 16-17-18
14/26
New-Employee Orientation
Learning the OrganizationsCultureCulture includes long-standing,
often unwritten rules about what isappropriate behavior.
Socialized employees know howthings are done, what matters, and
which behaviors and perspectivesare acceptable.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
15/26
New-Employee OrientationRoles
The CEOs Role in Orientation Senior management are often visible
during the new employee orientation
process. CEOs can:
Welcome employees. Provide a vision for the company.
Introduce company culture -- what matters. Convey that the company cares about
employees. Allay some new employee anxieties and
help them to feel good about their jobchoice.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
16/26
New-Employee Orientation
HRMs Role in Orientation Coordinating Role: HRM instructs
new employees when and where toreport; provides information aboutbenefits choices.
Participant Role: HRM offers its
assistance for future employeeneeds (career guidance, training,etc.).
-
8/3/2019 Human Resource Management Fall2009 16-17-18
17/26
Employee Training
DefinitionsEmployee training
a learning experience designed
to achieve a relativelypermanent change in anindividual that will improve theability to perform on the job.
Employee developmentfuture-oriented training,focusing on the personalgrowth of the employee.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
18/26
Employee Training
Determining Training Needs
-
8/3/2019 Human Resource Management Fall2009 16-17-18
19/26
Methods of EmployeeTraining On-the-job training methodsJob Rotation
Understudy Assignments
Off-the-job training methodsClassroom lectures
Films and videos
Simulation exercisesVestibule training
-
8/3/2019 Human Resource Management Fall2009 16-17-18
20/26
Employee Development
This future-oriented set ofactivities is predominantly an
educational process. All employees, regardless of level,
can benefit from the methodspreviously used to develop
managerial personnel.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
21/26
Employee Development
Employee development methodsJob rotation involves moving
employees to various positions inthe organization to expand theirskills, knowledge and abilities.
Assistant-to positions allow
employees with potential to workunder and be coached bysuccessful managers.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
22/26
Employee DevelopmentMethods
Employee development methodsCommittee assignments provide
opportunities for: decision-making learning by watching others becoming more familiar with organizational
members and problems
Lecture courses and seminars benefit
from todays technology and are oftenoffered in a distance learning format.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
23/26
Employee DevelopmentMethods
Employee development methodsSimulations include case studies, decision
games and role plays and are intended to
improve decision-making.Outdoor training typically involves
challenges which teach trainees theimportance of teamwork.
-
8/3/2019 Human Resource Management Fall2009 16-17-18
24/26
Organization Development
What is change?
OD efforts support changes that are
usually made in four areas:The organizations systems
Technology
Processes
People
-
8/3/2019 Human Resource Management Fall2009 16-17-18
25/26
Organization Development
Two metaphors clarify the changeprocess.
The calm waters metaphor describesunfreezing the status quo, change to a newstate, and refreezing to ensure that thechange is permanent.
The white-water rapids metaphorrecognizes todays business environmentwhich is less stable and not as predictable.
v u
-
8/3/2019 Human Resource Management Fall2009 16-17-18
26/26
v uDevelopmentEffectiveness
Evaluating Training Programs:
Typically, employee and manager opinionsare used,
These opinions or reactions are notnecessarily valid measures
Influenced by things like difficulty,entertainment value or personality of the
instructor. Performance-based measures (benefits
gained) are better indicators of trainingscost-effectiveness.