humanising care…

Vol 3, Issue 1

January 2016

What’s Keeping us Busy... 1 Employees First 6 In The Limelight 7 Delight Stories 8

Patient Testimonials 9 A Walk Down Memory... 10 Feature of The Month 12 CARE Couple 12

Inside

EditorialThe ever increasing complexities in the business environment mandate a contemporary and relevant value creation plan, backed by organizational resources and skills to achieve it. In order to successfully steer this arduous course, the Corporate Headquarters should be appropriately structured, staffed and charged with the responsibility of providing a strategic direction to enable a high value based performance at the enterprise level. Yet, at times, when organisations look at Corporate Headquarters, they are rarely considered anything more than a cost! Therefore, the moot question is are Corporates irrelevant or irreplaceable? What differentiates a truly effective Corporate from a superficial one?

Much of the misplaced impression stems from a lack of clarity in understanding the Corporate role, both at the unit level as also by associates who work out of the Headquarters. Corporates should ensure appropriate governance in accordance with laid down laws and policies; provide specialized domain based knowledge, build brands and reputation as well as possess the capability of exploiting economies of scale through shared services, which are especially useful in expanding organizations. They can also institute a common identity by promoting the desired organizational culture and values. The benefits include ensuring a networked operation and group wise uniformity, benchmarking and sharing best practices, capacity for managing complexity by balancing centralized and decentralized interests and analysing contradicting goals to help resolve resultant conflicts. They engender execution through review mechanisms.

Corporate Headquarters need to be agile, shun bureaucracy and inappropriate interference. It is also fashionable to favor a lean and minimalist Corporate Office. The fact is that one size does not fit all…in

any case it is not a random collection of individuals or departments, but a consciously deliberated and carefully constructed system of interdependent sections.

Corporate strategies at CARE should be guided by the Vision of the organization. Creative, innovative and rigorous, they should build on what we do best, which is caring for our patients.

Wishing everyone a great year ahead! May the new year usher in good health and happiness!!

Col M Rajgopal (retd), Chief of Human Resources

USHERING IN THE NEW YEAR

WHAT’S KEEPING US BUSY AND IN THE NEWS

2

CARE Surat Lauded for Marathon Support

CARE Surat was the medical partner for the third Daman Wind Marathon held on December 20, organized by the Daman administration and World Wind India Ltd. Around 2000 runners registered for the event, including well-known names like Mr Piyush Shah (100 km runner), Mr Lalit Periwal (7000 km in 18 months), Ms Roshni Rai (100 km Ultra Marathon Prize winner), Mr Amarjeet Singh (visually

rd impaired) running his 43 marathon, Ms Kavita Rout (Arjuna Award winner) and Mr Satish Gurjar, fastest Indian for 6 years.

CARE Surat organized a pre marathon fitness camp to educate the runners, who came from Daman, Vapi, Valsad and Silvassa. It set up first aid posts, a Recovery Centre and deployed two ambulances — one of them a cardiac ambulance with Dr Ankur Thummar, Cardiologist. A total of 32 associates from CARE were involved in the event.

Mr Girish Paliwal, Vice President, World Wind India Ltd. was very appreciative, saying, “CARE Hospitals team gave fantastic support on the medical front for the race — right from pre event health check-up and fitness check to final recovery centre. Now the people of Daman and around know CARE Hospitals. The support was important for the confidence of the runners and us, the organisers.”

Speciality Hospitals Association (ASHA) organized awareness programs which included walks, press meets, media briefings, distribution of brochures and poster displays. Speaking on the occasion Dr G Kishore Babu, Consultant Neuro Physician, said stroke is preventable. Age, unhealthy diet, tobacco use and physical inactivity spark an epidemic of high blood pressure, high cholesterol, obesity, diabetes, stroke, heart disease and vascular cognitive impairment, thus increasing the risk of stroke. Dr T Mohan S Maharaj, Medical Director,

The World Stroke Organization gave a clarion call for observing World Stroke Day (October 29) on the theme “I am Woman”, because women are at a greater risk of having a stroke and dying of it. Pregnancy related diabetes, pre-eclampsia, birth control pills, hormonal changes and hormone replacement therapy all increase the risk of stroke for women. Brain stroke is the second biggest killer in the world after cardiovascular diseases and affects 18 lakh people in India every year.

Vizag: CARE Vizag, in association with Andhra Pradesh

CARE Vizag said 80% of strokes occur in low and middle income countries. Much can be done to prevent and treat stroke and rehabilitate those who suffer from its debilitating consequences.

Nampally: st On 31 October CARE Nampally conducted a continuing medical education program on “Acute Thrombolysis in Stroke”. The speakers were Dr Hari Radhakrishna and Dr Bimal Prasad Padhy, Consultants, Neurosciences.

Awareness on Stroke by CARE Vizag, Nampally

Workshop on Heart Attacks

CARE Nampally organized a workshop on Acute Myocardial Infarction (MI), the clinical term for a heart attack, on

th 18 October. The workshop covered different aspects of MI management and the divergent views on the role of thrombosis in the development of MI.

Nursing Excellence Training Program

Nursing care is vital for a hospital and plays a key role in ensuring desirable outcomes. Excellence in nursing means providing care that is safe, effective, efficient, timely and patient centric.

CARE Hospitals values nurses as the most important contributor for achieving best patient outcomes and fulfilling mission objectives. In keeping with our continuous efforts to offer nurses the opportunity to upgrade their knowledge and skills, CARE Corporate conducted a training program on implementation of nursing excellence. This was held at CARE Nampally on December 5-6, with the help of NABH, which has formulated standards for achieving excellence in nursing care.

The program was conducted by Mrs Abathi Gopan and Ms Beenamma Kurian, Principal Assessors, NABH and attended by Dr D N Kumar, Medical Director, CARE Nampally, Mr Rajeev Chourey, VP-Operations &

Quality and Dr Srinivas Kare, FCOO, CARE Nampally, besides the nursing heads and associates from various units.

The key focus areas were: nursing resource management, nursing care of patients, management of medication, education, communication and guidance, infection control practices, empowerment and governance and nursing quality indicators. The program was appreciated by all the participants.

Liver Clinic at CARE BhubaneswarthOn 13 November, CARE Hospitals launched a specialty Liver Clinic at Bhubaneswar. The clinic

was inaugurated by Dr Mahendra Prasad Tripathy, Medical Director, CARE Bhubaneswar in the presence of Dr Tom Cherian, Head, Hepato Biliary Surgery & Liver Transplantation, CARE Hospitals Group and Dr Santosh Kumar Mishra, Chief Hospital Administrator, CARE Bhubaneswar. The Liver Clinic offers patients access to the latest developments in the diagnosis and treatment of liver disease, with advanced technology, complemented by expert consultants and a caring staff. The clinic has trained gastroenterologists, hepato biliary surgeons and oncologists to diagnose patients and manage and prevent liver failure.

Dr Tom Cherian said, “The CARE Liver Clinic will offer screening programs that can be used to diagnose problems in the liver long before they begin to cause symptoms. Liver disease shows no definite symptoms until it is well advanced, so screening can help you get the treatment you need as early as possible.”

Quality Workshop @ CARE Nagpur

CARE Nagpur organized a conference “Q-CARE III – Transition in Healthcare

thQuality” on 29 November. The conference presented helpful tools and techniques illustrating initiatives to be implemented by healthcare organizations. The workshop covered topics such as patient safety goals 2015 — WHO guidelines, how quality transforms healthcare services into patient satisfaction — the management perspective, risk management, root cause analysis,

auditing for improvement, actions to sustain a culture of safety and customer focused organization. About 50 delegates attended the program.

Heart Failure Summit @ CARE Nagpur

The third Heart Failure Summit, organised by CARE Nagpur, was thinaugurated by Dr Varun Bhargava, Medical Director, on 29

November. The main topic was: management of heart failure and heart failure with preserved ejection fraction versus heart failure with reduced ejection fraction. An interactive session and an ECG quiz was conducted by Dr Daljeet Saggu, Consultant, Cardiology. About 60 delegates participated, which included doctors, cardiology staff and students.

WHAT'S KEEPING US BUSY AND IN THE NEWS

First Emergency Medicine Conclave thOn 12 December, CARE Banjara conducted the first

Emergency Medicine Conclave at Hyderabad, facilitated by Dr Nikhil Mathur, Clinical Director, Emergency Medicine and Emergency Physicians from across the CARE group. Along with presentations and reviews of clinical functioning, talks were given on “How CARE is different” by Dr Rajeev Menon, Chief of Medical Services, and “Vision and Mission of CARE” by Dr Krishna Reddy, Vice Chairman. An activity based presentation was given on “Building team performance” by Col M Rajgopal (retd). The best ER technicians were felicitated. The meet concluded with an open house discussion, led by Dr Soma Raju, CMD.

Kids Say Go Green

CARE Nampally organised a 1 km walk with plantation of saplings by school children, in association with “The Hindu” on December 6.

CARE @ "Super Family"

event in Vizag

CARE Vizag was associated with Radio Mirchi in the "Super Family" event as a healthcare partner and organized 12 medical camps in gated communities across the city, covering 250 families.

Medical Camp at Jabalpur

On World COPD (Chronic Obstructive Pulmonary Disease) Day a medical camp was organised at Marble City

thCARE Hospital, Jabalpur on 24 November. A total of 24 patients were examined by Dr AP Mohanty , Consultant Pulmonologist. Patients were offered tests at discounted rates, along with treatment and counselling.

3

WHAT’S KEEPING US BUSY AND IN THE NEWS

2

CARE Surat Lauded for Marathon Support

CARE Surat was the medical partner for the third Daman Wind Marathon held on December 20, organized by the Daman administration and World Wind India Ltd. Around 2000 runners registered for the event, including well-known names like Mr Piyush Shah (100 km runner), Mr Lalit Periwal (7000 km in 18 months), Ms Roshni Rai (100 km Ultra Marathon Prize winner), Mr Amarjeet Singh (visually

rd impaired) running his 43 marathon, Ms Kavita Rout (Arjuna Award winner) and Mr Satish Gurjar, fastest Indian for 6 years.

CARE Surat organized a pre marathon fitness camp to educate the runners, who came from Daman, Vapi, Valsad and Silvassa. It set up first aid posts, a Recovery Centre and deployed two ambulances — one of them a cardiac ambulance with Dr Ankur Thummar, Cardiologist. A total of 32 associates from CARE were involved in the event.

Mr Girish Paliwal, Vice President, World Wind India Ltd. was very appreciative, saying, “CARE Hospitals team gave fantastic support on the medical front for the race — right from pre event health check-up and fitness check to final recovery centre. Now the people of Daman and around know CARE Hospitals. The support was important for the confidence of the runners and us, the organisers.”

Speciality Hospitals Association (ASHA) organized awareness programs which included walks, press meets, media briefings, distribution of brochures and poster displays. Speaking on the occasion Dr G Kishore Babu, Consultant Neuro Physician, said stroke is preventable. Age, unhealthy diet, tobacco use and physical inactivity spark an epidemic of high blood pressure, high cholesterol, obesity, diabetes, stroke, heart disease and vascular cognitive impairment, thus increasing the risk of stroke. Dr T Mohan S Maharaj, Medical Director,

The World Stroke Organization gave a clarion call for observing World Stroke Day (October 29) on the theme “I am Woman”, because women are at a greater risk of having a stroke and dying of it. Pregnancy related diabetes, pre-eclampsia, birth control pills, hormonal changes and hormone replacement therapy all increase the risk of stroke for women. Brain stroke is the second biggest killer in the world after cardiovascular diseases and affects 18 lakh people in India every year.

Vizag: CARE Vizag, in association with Andhra Pradesh

CARE Vizag said 80% of strokes occur in low and middle income countries. Much can be done to prevent and treat stroke and rehabilitate those who suffer from its debilitating consequences.

Nampally: st On 31 October CARE Nampally conducted a continuing medical education program on “Acute Thrombolysis in Stroke”. The speakers were Dr Hari Radhakrishna and Dr Bimal Prasad Padhy, Consultants, Neurosciences.

Awareness on Stroke by CARE Vizag, Nampally

Workshop on Heart Attacks

CARE Nampally organized a workshop on Acute Myocardial Infarction (MI), the clinical term for a heart attack, on

th 18 October. The workshop covered different aspects of MI management and the divergent views on the role of thrombosis in the development of MI.

Nursing Excellence Training Program

Nursing care is vital for a hospital and plays a key role in ensuring desirable outcomes. Excellence in nursing means providing care that is safe, effective, efficient, timely and patient centric.

CARE Hospitals values nurses as the most important contributor for achieving best patient outcomes and fulfilling mission objectives. In keeping with our continuous efforts to offer nurses the opportunity to upgrade their knowledge and skills, CARE Corporate conducted a training program on implementation of nursing excellence. This was held at CARE Nampally on December 5-6, with the help of NABH, which has formulated standards for achieving excellence in nursing care.

The program was conducted by Mrs Abathi Gopan and Ms Beenamma Kurian, Principal Assessors, NABH and attended by Dr D N Kumar, Medical Director, CARE Nampally, Mr Rajeev Chourey, VP-Operations &

Quality and Dr Srinivas Kare, FCOO, CARE Nampally, besides the nursing heads and associates from various units.

The key focus areas were: nursing resource management, nursing care of patients, management of medication, education, communication and guidance, infection control practices, empowerment and governance and nursing quality indicators. The program was appreciated by all the participants.

Liver Clinic at CARE BhubaneswarthOn 13 November, CARE Hospitals launched a specialty Liver Clinic at Bhubaneswar. The clinic

was inaugurated by Dr Mahendra Prasad Tripathy, Medical Director, CARE Bhubaneswar in the presence of Dr Tom Cherian, Head, Hepato Biliary Surgery & Liver Transplantation, CARE Hospitals Group and Dr Santosh Kumar Mishra, Chief Hospital Administrator, CARE Bhubaneswar. The Liver Clinic offers patients access to the latest developments in the diagnosis and treatment of liver disease, with advanced technology, complemented by expert consultants and a caring staff. The clinic has trained gastroenterologists, hepato biliary surgeons and oncologists to diagnose patients and manage and prevent liver failure.

Dr Tom Cherian said, “The CARE Liver Clinic will offer screening programs that can be used to diagnose problems in the liver long before they begin to cause symptoms. Liver disease shows no definite symptoms until it is well advanced, so screening can help you get the treatment you need as early as possible.”

Quality Workshop @ CARE Nagpur

CARE Nagpur organized a conference “Q-CARE III – Transition in Healthcare

thQuality” on 29 November. The conference presented helpful tools and techniques illustrating initiatives to be implemented by healthcare organizations. The workshop covered topics such as patient safety goals 2015 — WHO guidelines, how quality transforms healthcare services into patient satisfaction — the management perspective, risk management, root cause analysis,

auditing for improvement, actions to sustain a culture of safety and customer focused organization. About 50 delegates attended the program.

Heart Failure Summit @ CARE Nagpur

The third Heart Failure Summit, organised by CARE Nagpur, was thinaugurated by Dr Varun Bhargava, Medical Director, on 29

November. The main topic was: management of heart failure and heart failure with preserved ejection fraction versus heart failure with reduced ejection fraction. An interactive session and an ECG quiz was conducted by Dr Daljeet Saggu, Consultant, Cardiology. About 60 delegates participated, which included doctors, cardiology staff and students.

WHAT'S KEEPING US BUSY AND IN THE NEWS

First Emergency Medicine Conclave thOn 12 December, CARE Banjara conducted the first

Emergency Medicine Conclave at Hyderabad, facilitated by Dr Nikhil Mathur, Clinical Director, Emergency Medicine and Emergency Physicians from across the CARE group. Along with presentations and reviews of clinical functioning, talks were given on “How CARE is different” by Dr Rajeev Menon, Chief of Medical Services, and “Vision and Mission of CARE” by Dr Krishna Reddy, Vice Chairman. An activity based presentation was given on “Building team performance” by Col M Rajgopal (retd). The best ER technicians were felicitated. The meet concluded with an open house discussion, led by Dr Soma Raju, CMD.

Kids Say Go Green

CARE Nampally organised a 1 km walk with plantation of saplings by school children, in association with “The Hindu” on December 6.

CARE @ "Super Family"

event in Vizag

CARE Vizag was associated with Radio Mirchi in the "Super Family" event as a healthcare partner and organized 12 medical camps in gated communities across the city, covering 250 families.

Medical Camp at Jabalpur

On World COPD (Chronic Obstructive Pulmonary Disease) Day a medical camp was organised at Marble City

thCARE Hospital, Jabalpur on 24 November. A total of 24 patients were examined by Dr AP Mohanty , Consultant Pulmonologist. Patients were offered tests at discounted rates, along with treatment and counselling.

3

WHAT’S KEEPING US BUSY AND IN THE NEWS WHAT'S KEEPING US BUSY AND IN THE NEWS

CARE Bhubaneswar CME

on Cardiology

CARE Bhubaneswar conducted a CME on “Recent Updates in Anti-platelets Therapy in ACS and Problem Solving in

t hCardiology” on 30 October at Bhadrak. It was led by Dr Giridhari Jena, Consultant, Cardiology.

CME on Cardiac Sciencest hOn 29 November, CARE Vizag

conducted a continuing medical education program on “Cardiac Sciences”. The speakers were Dr C V Rao, Senior Consultant, Cardiology and Dr Karunakar Padhy, HoD, Cardiothoracic and Vascular Surgery.

Women Hail BMD Screening Camp

For people at risk of osteoporosis and fractures, especially women and the elderly, CARE Vizag III organized a free bone mineral density (BMD) camp from December 10-12. The camp offered services such as BMD screening, BMI analysis, BP check and a consultation with an orthopaedician.

About 400 people participated, including a large number of women. An elderly patient best summed it up,“I want to thank

CARE Hospitals for the camp. Without it I would have developed osteoporosis and not known anything about it. Such camps must be held periodically. The good thing was that the camp was free and follow-up tests and treatments were readily available”.

CHRISTMAS CELEBRATIONS ACROSS CARE

Celebrating with Senior Citizens

CARE Musheerabad and CARE Secunderabad Consultants and staff celebrated Christmas with the residents of an old age home run by Little Sisters of the Poor. Gifts were given to about 150 senior citizens; a dinner and a cultural program was organised. Two senior citizens, aged 102 years, were honoured with shawls.

Associates Complete PRE Program

CARE has always encouraged its associates to acquire university accredited qualifications, while they continue to work. In 2011, IGNOU (Indira Gandhi National Open University) launched the community college concept, under which GMR Varalakshmi Community College (GMRVCC) started several industry relevant courses, that carried IGNOU certification. CARE Hospitals partnered with GMRVCC for a one-year Certificate in Patient Relation Executive course, which was conducted at CARE Hospitals, Hyderabad. Associates enrolled and attended sessions at their respective units as the course

thcontent was transmitted from CARE Banjara. On 19 December,18 associates proudly received their certificates from Col M Rajgopal (retd), CHR. It is perhaps the first time in the healthcare scenario that PREs received a university accredited certification.

Third Batch of Associates Begin Unnati Training

Unnati — the CARE leadership initiative began training for the third batch of associates from November 24-26. The program is aimed at enhancing the skills of selected team leaders, who have been with the CARE Group for more than 4 years or have displayed exceptional promise.

The third batch of 34 associates was drawn from various verticals and units. At the inauguration, the presence of the senior leadership — CMD, CEO, MD Nampally and CHR, who took the time to address associates and interact with them — bore testimony to the value placed on training at CARE. Dr N Krishna Reddy, Vice-Chairman took a session on “Leadership from traditional wisdom”. Echoing the theme, the session was conducted in typical gurukul style under a banyan tree using only a white board!

The sessions had a mix of both internal and external speakers and saw active participation from associates who whole-heartedly engaged in the pedagogy. There was good lateral learning in the form of active group discussions. A Whatsapp group was formed to keep the discussions going. The participants promised to share their learning with colleagues at their respective units and implement them at their workplace.

thCARE Nagpur Celebrates 9 Anniversary

thOn 19 November, CARE Nagpur celebrated nine years of its establishment. The 101-bed hospital was started in November 2006 and quickly earned a reputation for being the best provider of quality healthcare of international standards at affordable rates at Nagpur. The hospital is recognised by the National Accreditation Board for Hospitals & Healthcare Providers (NABH) and regularly features as one of the best hospitals in Nagpur in the annual survey by AC Nielsen published in “The Week”.

Managerial Training for Vizag HoDs

All the HoDs at Vizag had a day-long off-site training program on December 4. The session was not just related to their work, it was also aimed at personality development. Mr Narendra Tappa from Corporate HR started the session with an energiser which reflected teamwork and trust. The highlight of the day was a session by Col M Rajgopal (retd), CHR on presentation skills. The participants found the videos related to the session indeed inspirational. They underscored the importance of good presentation skills in today’s work world.

Life Support Training @ Surat

CARE Surat conducted BLS and ACLS training from December 14-17, led by Dr Nikhil Mathur, Clinical Director, Emergency Medicine and Dr Pavan Inaganati, Consultant, Emergency. The training comprised theory and hands-on sessions. Associates from various departments participated to learn the basic skills to save a person's life with the greatest tools given by God — hands.

Annual Business Development MeetthThe 9 Annual Business Development Meet was

organised from November 5-6. It comprised integrated learning sessions with key speakers from the industry, review of units’ performance, debates and an offsite event. In the inaugural session, Mr Mahendra Pala, GM, Marketing Strategy congratulated the team for reaching goals. Chairman & Managing Director, Dr B Soma Raju spoke of the challenges in marketing a hospital, monitoring of outcomes, mortality and morbidity rates and how CARE stands out as different

for never refusing care to a poor patient and the second opinion, which is built into the system.

Prof Thomas Cherian, HoD, Hepato Biliary Surgery & Liver Transplantation spoke on “How care is different for a liver patient.” Dr Rajeev Menon, Chief of Medical Services spoke on the importance of key connects in marketing and shared his insights on "What would I do, if I were in marketing"? Mr Kasi Raju, COO focussed on new projects and new specialties being added to the CARE group. Among the other key speakers were Vice Chairman Dr Krishna Reddy and CEO Mr Dilip Jose.

A debate was conducted on ‘Referral tracking’ and ‘Complementing each other towards organizational growth — marketing & operations’, with Dr Abdul Nafae from Operations and Mr Koushik Guha, Brand Manager, Mr Mahesh Degloorkar and Mr K Anand from Business Development participating. The judges were Dr Srinivas Kare, FCOO, CARE Nampally, Dr Annie Thakore, HA, CARE Musheerabad & Secunderabad and Mr Mahendra Pala. The meet ended with an off-site get-together.

4 5

WHAT’S KEEPING US BUSY AND IN THE NEWS WHAT'S KEEPING US BUSY AND IN THE NEWS

CARE Bhubaneswar CME

on Cardiology

CARE Bhubaneswar conducted a CME on “Recent Updates in Anti-platelets Therapy in ACS and Problem Solving in

t hCardiology” on 30 October at Bhadrak. It was led by Dr Giridhari Jena, Consultant, Cardiology.

CME on Cardiac Sciencest hOn 29 November, CARE Vizag

conducted a continuing medical education program on “Cardiac Sciences”. The speakers were Dr C V Rao, Senior Consultant, Cardiology and Dr Karunakar Padhy, HoD, Cardiothoracic and Vascular Surgery.

Women Hail BMD Screening Camp

For people at risk of osteoporosis and fractures, especially women and the elderly, CARE Vizag III organized a free bone mineral density (BMD) camp from December 10-12. The camp offered services such as BMD screening, BMI analysis, BP check and a consultation with an orthopaedician.

About 400 people participated, including a large number of women. An elderly patient best summed it up,“I want to thank

CARE Hospitals for the camp. Without it I would have developed osteoporosis and not known anything about it. Such camps must be held periodically. The good thing was that the camp was free and follow-up tests and treatments were readily available”.

CHRISTMAS CELEBRATIONS ACROSS CARE

Celebrating with Senior Citizens

CARE Musheerabad and CARE Secunderabad Consultants and staff celebrated Christmas with the residents of an old age home run by Little Sisters of the Poor. Gifts were given to about 150 senior citizens; a dinner and a cultural program was organised. Two senior citizens, aged 102 years, were honoured with shawls.

Associates Complete PRE Program

CARE has always encouraged its associates to acquire university accredited qualifications, while they continue to work. In 2011, IGNOU (Indira Gandhi National Open University) launched the community college concept, under which GMR Varalakshmi Community College (GMRVCC) started several industry relevant courses, that carried IGNOU certification. CARE Hospitals partnered with GMRVCC for a one-year Certificate in Patient Relation Executive course, which was conducted at CARE Hospitals, Hyderabad. Associates enrolled and attended sessions at their respective units as the course

thcontent was transmitted from CARE Banjara. On 19 December,18 associates proudly received their certificates from Col M Rajgopal (retd), CHR. It is perhaps the first time in the healthcare scenario that PREs received a university accredited certification.

Third Batch of Associates Begin Unnati Training

Unnati — the CARE leadership initiative began training for the third batch of associates from November 24-26. The program is aimed at enhancing the skills of selected team leaders, who have been with the CARE Group for more than 4 years or have displayed exceptional promise.

The third batch of 34 associates was drawn from various verticals and units. At the inauguration, the presence of the senior leadership — CMD, CEO, MD Nampally and CHR, who took the time to address associates and interact with them — bore testimony to the value placed on training at CARE. Dr N Krishna Reddy, Vice-Chairman took a session on “Leadership from traditional wisdom”. Echoing the theme, the session was conducted in typical gurukul style under a banyan tree using only a white board!

The sessions had a mix of both internal and external speakers and saw active participation from associates who whole-heartedly engaged in the pedagogy. There was good lateral learning in the form of active group discussions. A Whatsapp group was formed to keep the discussions going. The participants promised to share their learning with colleagues at their respective units and implement them at their workplace.

thCARE Nagpur Celebrates 9 Anniversary

thOn 19 November, CARE Nagpur celebrated nine years of its establishment. The 101-bed hospital was started in November 2006 and quickly earned a reputation for being the best provider of quality healthcare of international standards at affordable rates at Nagpur. The hospital is recognised by the National Accreditation Board for Hospitals & Healthcare Providers (NABH) and regularly features as one of the best hospitals in Nagpur in the annual survey by AC Nielsen published in “The Week”.

Managerial Training for Vizag HoDs

All the HoDs at Vizag had a day-long off-site training program on December 4. The session was not just related to their work, it was also aimed at personality development. Mr Narendra Tappa from Corporate HR started the session with an energiser which reflected teamwork and trust. The highlight of the day was a session by Col M Rajgopal (retd), CHR on presentation skills. The participants found the videos related to the session indeed inspirational. They underscored the importance of good presentation skills in today’s work world.

Life Support Training @ Surat

CARE Surat conducted BLS and ACLS training from December 14-17, led by Dr Nikhil Mathur, Clinical Director, Emergency Medicine and Dr Pavan Inaganati, Consultant, Emergency. The training comprised theory and hands-on sessions. Associates from various departments participated to learn the basic skills to save a person's life with the greatest tools given by God — hands.

Annual Business Development MeetthThe 9 Annual Business Development Meet was

organised from November 5-6. It comprised integrated learning sessions with key speakers from the industry, review of units’ performance, debates and an offsite event. In the inaugural session, Mr Mahendra Pala, GM, Marketing Strategy congratulated the team for reaching goals. Chairman & Managing Director, Dr B Soma Raju spoke of the challenges in marketing a hospital, monitoring of outcomes, mortality and morbidity rates and how CARE stands out as different

for never refusing care to a poor patient and the second opinion, which is built into the system.

Prof Thomas Cherian, HoD, Hepato Biliary Surgery & Liver Transplantation spoke on “How care is different for a liver patient.” Dr Rajeev Menon, Chief of Medical Services spoke on the importance of key connects in marketing and shared his insights on "What would I do, if I were in marketing"? Mr Kasi Raju, COO focussed on new projects and new specialties being added to the CARE group. Among the other key speakers were Vice Chairman Dr Krishna Reddy and CEO Mr Dilip Jose.

A debate was conducted on ‘Referral tracking’ and ‘Complementing each other towards organizational growth — marketing & operations’, with Dr Abdul Nafae from Operations and Mr Koushik Guha, Brand Manager, Mr Mahesh Degloorkar and Mr K Anand from Business Development participating. The judges were Dr Srinivas Kare, FCOO, CARE Nampally, Dr Annie Thakore, HA, CARE Musheerabad & Secunderabad and Mr Mahendra Pala. The meet ended with an off-site get-together.

4 5

IN THE LIMELIGHTEMPLOYEES FIRST

Outstanding Achievement Award for Dr Surya Prakash

Dr G Surya Prakash, Medical Director of CARE Musheerabad and Secunderabad was presented the “Akkineni International Vaidya Ratna Award" for his outstanding contribution in the field of medicine, by the Akkineni Foundation of America (AFA). He received the award on December 20.

Ms Swapna Receives Award for Paper

Ms N Swapna, Specialist Physician Assistant, CARE Banjara won the Jalaja Memorial Award for her paper “ECG as a screening tool to assess the response of immunosuppressive therapy in cardiac sarcoidosis” at IAPACON 2015, held at Kochi in October 2015.

Dr Nikhil Gets State Award

Dr Nikhil Mathur, Clinical Director and Head, Emergency Medicine received the State Excellence Award in Emergency Medicine from the Andhra Pradesh State chapter of the Society of Emergency Medicine India.

Employee Engagement Activities

Nagpur: CARE Nagpur organised several employee engagement activities, including thrangoli and cooking competitions on Children's Day, 14 November. The competitions

were judged by Dr Varun Bhargava, MD, CARE Nagpur, and other consultants. Ms Manisha Tata, Ms Monali Durne, Ms Aruna Pilla and Ms Pooja Uniyal won the cooking competition, whereas the Billing, Insurance and OPD departments won the rangoli competition. All the departments participated enthusiastically in the events.

Musheerabad: CARE Musheerabad and Secunderabad organises employee engagement programs and competitions, every month. In October, a fashion show and ramp walk was conducted to build the confidence of the staff. There were five criteria to judge performance: How they represent themselves, style and grooming, confidence level, smartness and answering questions intelligently in the general knowledge round. The audience, as also 14 participants who showcased different costumes and cultures from across the country, thoroughly enjoyed the event.

A Journey of Learning and Growth

By Sana Sudhakar, CARE Vizag II

thOn 29 December 1999, I came to CARE Vizag for an interview and joined as Front Office In-charge on January 4, 2000, since when began a journey of learning and growth. I had prior experience of 4 years in the healthcare industry. With the support of Ms Madhavi Datla, HA and Dr T J Jeevan, Medical Superintendent at that time, we put in place processes and were recognized as a good team. After 4 years, Dr V Krishna Murthy, then MD asked me to

manage the Accounts Dept. I received good support and successfully led the team for 3 years.

Thereafter, I was entrusted the responsibility of the Coordinator of the Cardiology Department. After 2 years, the hospital shifted to Ramnagar and I was reassigned to the OPD as Manager, with the support of Dr Balaji Prasad, then CHA. I took up the task of training the team and handled additional responsibilities of Transportation and Hospitality.

Later, I was appointed Manager, In-patient Department and also asked to maintain cordial relations with consultants, referring patients to CARE Hospitals. Two years later, Dr GSR Murthy, then MD, Dr Mohan Maharaj, then Associate MD and Ms Madhavi, then HA assigned the responsibility of managing the Business Development Dept of Unit-II at Vizag from April 2015.

This has been a great journey of learning and growth with CARE Hospitals. I am grateful to Dr Soma Raju, CMD, Dr Krishna Reddy, VC, Dr Surya Prakash, Dr V Krishna Murthy, Dr GSR Murthy and all consultants for their support.

Authorship

Dr B Ravinder Reddy, Consultant, General Surgery & Surgical Gastroenterology has co-authored a book, tiltled “The Importance of Nutrition as an Integrated Part of Disease Management”. The book focuses on clinical nutrition-related issues ranging from basic physiology to the implementation of nutritional practices in hospitals and homes. The book is a va i l ab l e f rom Ka rge r Pub l i c a t i ons , Switzerland.

Box Cricket League

Box Cricket League at COPC; 12 teams from var ious departments participated.

CARE Vizag Staff Arrange for

Nurse’s Srimantham

For the first time in CARE Vizag associates celebrated a “godh bharayi” or “srimantham” for Ms M Varalakshmi, Sister-in-Charge of first floor at CARE Ramnagar, Vizag, who has been working for eight years. The pregnancy was very precious for Varalakshmi. She had lost her mother recently and there was no one to perform this auspicious ceremony for her.

The associates rallied around to make her feel special and the CARE family organised a “srimantham” for her with the contribution of staff members and the support of the MD and FCOO. The couple appreciated the gesture and had no words to express their joyous feelings, except through moist eyes.

BIRTHDAYS AND GRATITUDE FOR PATIENT CARE

I am writing to thank your team for all the care, concern, personal attention and professional services, which played a vital role in my mother’s recovery. My mother G Shantha Devi was admitted in ICCU, CARE Hospitals, Nampally. Her condition was extremely critical as she had multi-organ dysfunction. But the care provided and the medical approach taken to bring her back was outstanding. It never felt like a patient-doctor issue, rather a family relationship.

The leadership of Dr M Srinivas Rao, Senior Cardiologist, and his experience did wonders. He patiently took time to explain and respond to our silly questions without getting irritated, which is very rare these days. Dr Vijay Mohan, Senior General Physician used to personally wait and see how my mother was responding rather than just giving instructions to the staff.

Dr Pramodini B Dandekar, Critical Care Specialist, ICCU, is truly an asset and always thinks and does what is best for patients. Her counselling was excellent for us to gauge my mother’s health. Competent, sensitive doctors like her are a boon to the

would feed her by distracting her attention was very touching. Antony was always helpful, though he was not assigned to take care of my mother. This voluntary helping attitude is an amazing thing I observed at CARE, but not in any other hospital. Jaya (ICCU) and Dastagiri who voluntarily donated crucial SDP platelets… such great souls. All the staff in the blood bank were very kind and helpful. Saying “Thank you” seems insufficient but I can find no other words to truly express my feelings. I hope you understand the depth of emotion and gratitude they contain. Your team truly sticks to the name of the institution and we really felt like “CARE” family.

Vijay Donthula & family members (Son of Mrs G Shantha Devi, 64)

medical profession. Thanks to the nursing staff Susan, Athira, Arya Daniya, Amalu, who served beyond their responsibilities. The manner in which they

Arnav Dhabale is only 4. He was admitted to CARE Nagpur under Dr Deepak Goel for a procedure. On his fourth birthday on

thOctober 15 , the CARE staff organized a celebration which cheered him up!

Happy Birthday to Little Arnav !

“We will not forget what you have done for us”I wanted to let you know how very appreciative we are for all the care and support you provided to the entire family during this very difficult time. The fact that I am still here is a miracle. I know that you save a lot of lives every year, but I want to let you know that this life is forever grateful! I was diagnosed with dengue fever and septic shock. The platelet count had fallen drastically and I was kept on a ventilator with inotropic support and high-end antibiotics. I was also diagnosed with LV dysfunction and was treated for the same.

Words cannot describe how my family feels about CARE Hospitals, the doctors, nurses and all the volunteers who gave me such care. They were with my family at a time when we were scared and unsure of what would happen next. They were by our side with so much compassion. We were afraid about the medical expenses as we couldn’t afford it, but a huge thanks to the CARE management for looking after me free of cost. I have been treated like family and one of your own. I will forever remain indebted to you all for the wonderful gesture shown towards me and my family.

The service was professional, courteous and excellent throughout. Doctors and nurses giving me a warm hug to express compassion and support during my difficult moments, is an experience I have never had in any other hospital. This experience has enhanced my perception about CARE Hospitals. Thanks again for your excellent service to me and my family. My family and I will not forget what you have done for us.

B Rajeswari (Jr Staff Nurse) and family, CARE Vizag

CARING FOR OUR OWN

6 7

The Importance ofNutrition as an IntegratedPart of Disease

Remy F. MeierB. Ravinder ReddyPeter B. Soeters

Nestle Nutrition Institute Workshop Series Vol. 82

KARGER NestleNutritionInstitute

Excellence in Emergency Medicine” award from the Society for Emergency Medicine, India (SEMI). The awards were given during “EMCON” Emergency Medicine Conference, held at Hyderabad from November 20-24.

Centre of Excellence in Emergency

Medicine Awards

CARE Hospital's Banjara Hil ls and Vizag units' Emergency Med i c ine D e p a r t m e n t s h a v e received the “Center of

IN THE LIMELIGHTEMPLOYEES FIRST

Outstanding Achievement Award for Dr Surya Prakash

Dr G Surya Prakash, Medical Director of CARE Musheerabad and Secunderabad was presented the “Akkineni International Vaidya Ratna Award" for his outstanding contribution in the field of medicine, by the Akkineni Foundation of America (AFA). He received the award on December 20.

Ms Swapna Receives Award for Paper

Ms N Swapna, Specialist Physician Assistant, CARE Banjara won the Jalaja Memorial Award for her paper “ECG as a screening tool to assess the response of immunosuppressive therapy in cardiac sarcoidosis” at IAPACON 2015, held at Kochi in October 2015.

Dr Nikhil Gets State Award

Dr Nikhil Mathur, Clinical Director and Head, Emergency Medicine received the State Excellence Award in Emergency Medicine from the Andhra Pradesh State chapter of the Society of Emergency Medicine India.

Employee Engagement Activities

Nagpur: CARE Nagpur organised several employee engagement activities, including thrangoli and cooking competitions on Children's Day, 14 November. The competitions

were judged by Dr Varun Bhargava, MD, CARE Nagpur, and other consultants. Ms Manisha Tata, Ms Monali Durne, Ms Aruna Pilla and Ms Pooja Uniyal won the cooking competition, whereas the Billing, Insurance and OPD departments won the rangoli competition. All the departments participated enthusiastically in the events.

Musheerabad: CARE Musheerabad and Secunderabad organises employee engagement programs and competitions, every month. In October, a fashion show and ramp walk was conducted to build the confidence of the staff. There were five criteria to judge performance: How they represent themselves, style and grooming, confidence level, smartness and answering questions intelligently in the general knowledge round. The audience, as also 14 participants who showcased different costumes and cultures from across the country, thoroughly enjoyed the event.

A Journey of Learning and Growth

By Sana Sudhakar, CARE Vizag II

thOn 29 December 1999, I came to CARE Vizag for an interview and joined as Front Office In-charge on January 4, 2000, since when began a journey of learning and growth. I had prior experience of 4 years in the healthcare industry. With the support of Ms Madhavi Datla, HA and Dr T J Jeevan, Medical Superintendent at that time, we put in place processes and were recognized as a good team. After 4 years, Dr V Krishna Murthy, then MD asked me to

manage the Accounts Dept. I received good support and successfully led the team for 3 years.

Thereafter, I was entrusted the responsibility of the Coordinator of the Cardiology Department. After 2 years, the hospital shifted to Ramnagar and I was reassigned to the OPD as Manager, with the support of Dr Balaji Prasad, then CHA. I took up the task of training the team and handled additional responsibilities of Transportation and Hospitality.

Later, I was appointed Manager, In-patient Department and also asked to maintain cordial relations with consultants, referring patients to CARE Hospitals. Two years later, Dr GSR Murthy, then MD, Dr Mohan Maharaj, then Associate MD and Ms Madhavi, then HA assigned the responsibility of managing the Business Development Dept of Unit-II at Vizag from April 2015.

This has been a great journey of learning and growth with CARE Hospitals. I am grateful to Dr Soma Raju, CMD, Dr Krishna Reddy, VC, Dr Surya Prakash, Dr V Krishna Murthy, Dr GSR Murthy and all consultants for their support.

Authorship

Dr B Ravinder Reddy, Consultant, General Surgery & Surgical Gastroenterology has co-authored a book, tiltled “The Importance of Nutrition as an Integrated Part of Disease Management”. The book focuses on clinical nutrition-related issues ranging from basic physiology to the implementation of nutritional practices in hospitals and homes. The book is a va i l ab l e f rom Ka rge r Pub l i c a t i ons , Switzerland.

Box Cricket League

Box Cricket League at COPC; 12 teams from var ious departments participated.

CARE Vizag Staff Arrange for

Nurse’s Srimantham

For the first time in CARE Vizag associates celebrated a “godh bharayi” or “srimantham” for Ms M Varalakshmi, Sister-in-Charge of first floor at CARE Ramnagar, Vizag, who has been working for eight years. The pregnancy was very precious for Varalakshmi. She had lost her mother recently and there was no one to perform this auspicious ceremony for her.

The associates rallied around to make her feel special and the CARE family organised a “srimantham” for her with the contribution of staff members and the support of the MD and FCOO. The couple appreciated the gesture and had no words to express their joyous feelings, except through moist eyes.

BIRTHDAYS AND GRATITUDE FOR PATIENT CARE

I am writing to thank your team for all the care, concern, personal attention and professional services, which played a vital role in my mother’s recovery. My mother G Shantha Devi was admitted in ICCU, CARE Hospitals, Nampally. Her condition was extremely critical as she had multi-organ dysfunction. But the care provided and the medical approach taken to bring her back was outstanding. It never felt like a patient-doctor issue, rather a family relationship.

The leadership of Dr M Srinivas Rao, Senior Cardiologist, and his experience did wonders. He patiently took time to explain and respond to our silly questions without getting irritated, which is very rare these days. Dr Vijay Mohan, Senior General Physician used to personally wait and see how my mother was responding rather than just giving instructions to the staff.

Dr Pramodini B Dandekar, Critical Care Specialist, ICCU, is truly an asset and always thinks and does what is best for patients. Her counselling was excellent for us to gauge my mother’s health. Competent, sensitive doctors like her are a boon to the

would feed her by distracting her attention was very touching. Antony was always helpful, though he was not assigned to take care of my mother. This voluntary helping attitude is an amazing thing I observed at CARE, but not in any other hospital. Jaya (ICCU) and Dastagiri who voluntarily donated crucial SDP platelets… such great souls. All the staff in the blood bank were very kind and helpful. Saying “Thank you” seems insufficient but I can find no other words to truly express my feelings. I hope you understand the depth of emotion and gratitude they contain. Your team truly sticks to the name of the institution and we really felt like “CARE” family.

Vijay Donthula & family members (Son of Mrs G Shantha Devi, 64)

medical profession. Thanks to the nursing staff Susan, Athira, Arya Daniya, Amalu, who served beyond their responsibilities. The manner in which they

Arnav Dhabale is only 4. He was admitted to CARE Nagpur under Dr Deepak Goel for a procedure. On his fourth birthday on

thOctober 15 , the CARE staff organized a celebration which cheered him up!

Happy Birthday to Little Arnav !

“We will not forget what you have done for us”I wanted to let you know how very appreciative we are for all the care and support you provided to the entire family during this very difficult time. The fact that I am still here is a miracle. I know that you save a lot of lives every year, but I want to let you know that this life is forever grateful! I was diagnosed with dengue fever and septic shock. The platelet count had fallen drastically and I was kept on a ventilator with inotropic support and high-end antibiotics. I was also diagnosed with LV dysfunction and was treated for the same.

Words cannot describe how my family feels about CARE Hospitals, the doctors, nurses and all the volunteers who gave me such care. They were with my family at a time when we were scared and unsure of what would happen next. They were by our side with so much compassion. We were afraid about the medical expenses as we couldn’t afford it, but a huge thanks to the CARE management for looking after me free of cost. I have been treated like family and one of your own. I will forever remain indebted to you all for the wonderful gesture shown towards me and my family.

The service was professional, courteous and excellent throughout. Doctors and nurses giving me a warm hug to express compassion and support during my difficult moments, is an experience I have never had in any other hospital. This experience has enhanced my perception about CARE Hospitals. Thanks again for your excellent service to me and my family. My family and I will not forget what you have done for us.

B Rajeswari (Jr Staff Nurse) and family, CARE Vizag

CARING FOR OUR OWN

6 7

The Importance ofNutrition as an IntegratedPart of Disease

Remy F. MeierB. Ravinder ReddyPeter B. Soeters

Nestle Nutrition Institute Workshop Series Vol. 82

KARGER NestleNutritionInstitute

Excellence in Emergency Medicine” award from the Society for Emergency Medicine, India (SEMI). The awards were given during “EMCON” Emergency Medicine Conference, held at Hyderabad from November 20-24.

Centre of Excellence in Emergency

Medicine Awards

CARE Hospital's Banjara Hil ls and Vizag units' Emergency Med i c ine D e p a r t m e n t s h a v e received the “Center of

I was admitted to CARE Hospitals 3 times. At the time of every admission, though I was alone, I was received with utmost care and empathy and they treated me as their family member. I am very grateful to Dr Kalyan Chakravarthy for his exceptional support during my renal transplantation.

Mr K Victor Babu, Visakhapatnam

DELIGHT STORIES

CARE Expertise in Critical Fetal Aortic Procedure A fetal balloon aortic valvuloplasty procedure was successfully performed on a 29-week fetus with critical aortic stenosis with severe left ventricular dysfunction at Amrita Institute of Medical Sciences (AIMS), Kochi, Kerala. The main outflow valve from the left ventricle of the heart was critically blocked with severe failure of the left ventricle. If left untreated, this condition would have led to a severe heart defect and undergrowth of the left-side heart structures (hypoplastic left heart syndrome).

After general anesthesia to the mother, the fetal heart was accessed through the maternal abdomen under ultrasound guidance and the aortic valve dilatation was done using a coronary angioplasty balloon-wire combination. The surgery was performed by Dr Balu Vaidyanathan, Professor, Pediatric Cardiology, AIMS, and Dr Vivek Krishnan, Perinatologist, AIMS with technical expertise provided by Dr K Nageswar Rao, Consultant, Pediatric Cardiology, CARE Hospitals, Hyderabad.

CARE Hospitals is the only hospital in India that has performed this procedure. The doctors said, “Over the weeks the ventricular function will recover and the baby will be born with a stable circulation at birth.”

thmeticulous surgery. Then, on 20 November, Dr Thomas Cherian, Head, Hepato Biliary Surgery & Liver Transplantation at CARE Hospitals Group performed a liver transplant surgery. He was supported by Dr John David, Consultant, Anesthesiology, Dr Mohan Maharaj, Medical Director, CARE Vizag and Consultant, Anesthesiology and Dr G Satyanarayana, Consultant, Gastroenterology. The surgery lasted eight and a half hours and was successful.

The surgery also helped Mr Gurmeet Singh overcome the kidney failure, which was secondary to the liver disease. Careful planning by the team of specialists ensured that the patient did not need kidney surgery, thus avoiding dual surgery.

Complex Liver Transplant @ CARE VizagA rare liver transplant surgery was performed at CARE Hospitals, Visakhapatnam. Mr Gurmeet Singh (45) from Raipur, Chhattisgarh, approached CARE Hospitals in the second week of November. He was very weak. After several investigations, the doctors found that he had both liver and kidney failure. The portal vein, which supplies almost 70% blood to the liver, was blocked. It was a life-threatening condition and the patient could not even eat properly. Because of the clot, liver transplantation could not be done. However, removing the clot in the blocked vessel was also a risk.

After a deep CT scan the doctors decided that a liver transplantation was a better option than a kidney transplant, which was more complex and expensive. First, the clot was removed after a

From the bottom of my heart — thank you, CARE Hospitals. I have seen a collective effort from all the people of CARE. When human values and human relations are degrading, CARE Hospitals is trying to keep them up and keeping relationships healthy. This is what India needs. You are expert in caring but you should also go on ensuring smiles.

Mr D S Raghu, Hyderabad (Musheerabad)

Dr Mahendra Prasad Tripathy and Dr Kahnu Charan Mishra are assets of this sophisticated hospital. I am attracted by the excellent environment, the amiable behavior of the nursing staff and others, as well as the pleasing attitude of the doctors towards patients.

Ms Aisrya Kumari Jena, Bhubaneswar

The response of all the staff at the right time, right place and right moment is appreciable. The behavior of all the doctors & staff is excellent.

Mr Raj Kishore Sahoo, Bhubaneswar

The attitude of the resident doctors and nursing staff is very good. Hard effort by them will make this hospital one of the best in Nagpur.

. Mr Ranajit Narayan, Nagpur

Nursing care, especially in SICU, is excellent. Housekeeping and Dr Saleem’s treatment and management was good.

Mr Aziz Ahmed, Hyderabad (Banjara)

The cordial and affectionate, pleasing nature of Dr Anuj Kapadia has made me so comfortable and confident. Special thanks to him and to the nursing staff at CARE — extraordinary.

Dr K Divakara Chary, Hyderabad (Banjara)

Services provided were superb. All the staff are nice and working with full

devotion. I am very much impressed. Mr Krishna Dharmik, Nagpur

Wanted to thank your CARE Musheerabad team for the excellent care and service to our grandmother Mrs BP Sunitha, who was admitted there for 5 days in mid-November (following a fall). Special mention of Dr Annie and her admin team, Dr G Surya Prakash, Dr Vishwakranth Kumar and the Cardiology team, Dr Laxmi and her team! The nursing care is also very good and my father-in-law Mr KV Rao also had a good experience.

Mr Srinivas, Secunderabad

Decisions taken by doctors in the emergency were excellent. I would like to thank everyone who supported me and helped in saving my life.

Mr Muthyala Ravi Kumar, Hyderabad (Banjara)

Next issue of

The next issue of will be printed in April 2016. Do send us news and events (with pics), write-ups on excellent patient service and testimonials with good photos, poems, comments, letters to the editor… anything which is newsworthy and good to share. Mails and enquiries can be sent to Dr M Anil Kumar (7680882529) and Ms Sarika Jain Antony (7702042255). Material should be sent only by mail, not whatsapp. The

thnext issue will include material received by 15 March 2016.

“It is only because of Dr Soma Raju that I am alive”I used to get fever very often and had my check-ups at Bhadrachalam. The doctor there asked me to undergo a few tests and an X-ray. I also had pain on the left side of my chest. Since I was feeding my son I thought that the pain was due to that. The doctor told me that I was anemic and prescribed a few medicines.

After a few days I had some swelling on my feet and my face turned pale. The doctors asked me to undergo an X-ray again and found there was fluid around the heart. They referred me to Dr Gopinath at Spandana Hospitals in Khammam district. Dr Gopinath examined my reports and further referred me to Dr Soma Raju. After reaching here (Hyderabad) Dr Soma Raju treated me and now I am completely fine like before. Dr Soma Raju has helped me a lot. We did not have enough money to

return home. He even gave us Rs 5000 for our expenses. It is only because of him that I am alive today. He is like God to us. We were not willing to come here because we were afraid of the expenses. But Dr Gopinath counselled us and asked us to come here. We are really blessed.

Ms P Bharathi

Challenging Swine Flu

Patient Treated

Ramkumari Patel, 40, was admitted to Ramkrishna CARE Hospitals, Raipur, with complaints of cough, fever and increasing shortness of breath. She was placed on NIV ventilator support, but her condition kept deteriorating. She was intubated and placed on ARDS ventilator. She tested positive for swine flu (H1N1), but the rest of the cultures and other investigations were negative.

She was given two cycles of prone ventilation and a tracheotomy was also performed. During the course of the ventilator she developed left pneumothorax for which tube thoracostomy was done. After 25 days of being on the ventilator she was decannulated and shifted to the ward. A week later, her lungs were expanded with negative suction and she was discharged two days after removal of the ICD.

Prayers Answered

Mr Golam Martuja, 26, a daily labourer from Bihar suffered a high voltage electric shock, while laying an electric cable and was brought to CARE Bhubaneswar in an unconscious state. He was found to have ventricular fibrillation. He required six defibrillatory shocks along with CPR before spontaneous circulation returned. However, he remained in a comatose state. He was given a trial of hypothermia for 24 hours.

Being alone in the city with only a few friends, Martuja had no relatives or financial support. CARE Bhubaneswar’s sisters and staff helped in his care along with prayers for his recovery. After 24 hours he woke up to normalcy without any organ dysfunction. He was discharged on the fifth day. He is the only son of his elderly ailing parents.

PATIENT TESTIMONIALS

High level of cleanliness throughout the hospital premises, clear explanation of the disease to the patient and sympathetic treatment and communication by all doctors. Courteous behavior and communication by the nursing and other attending staff.

Mr K R C Reddy, Hyderabad (Banjara)

The services rendered to lady patients in HDU-II by ayamma were with utmost dedication, commitment with love and compassion. They deserve special appreciation and incentives.

Mr K V Ramanand, Hyderabad (Banjara)

Excellent treatment by Dr D N Kumar and his team. Dr Swaroop was also very good. Third floor has been impeccable.

Ms K Rajeshwari, Hyderabad (Nampally)

Excellent treatment by Dr C Narsimhan and all the doctors, along with the services of the nursing staff; housekeeping and maintenance of room is

excellent. Mr K Arjuna Rao, Hyderabad (Nampally)

Thanks for your excellent service, especially to Dr Hussaini, Dr Venkat and

Dr Muneer. Mr Mohd Ameenuddin, Hyderabad (Nampally)

No doubt excellent medical expertise. High regards to Dr Sastry garu and Dr Usha Rani garu. ‘CARE’ really cares about human emotions.

Ms Vasantha Kumari, Hyderabad (Nampally)

Doctors were excellent, sisters and support staff too. Also all extremely

attentive and diligent. Ms Ashwini Rajan, Nagpur

Dr Bheri Murali Mohan is sweet, cooperative, soft spoken and excellent in

his work. Mr Amarjit Kaur, Visakhapatnam

Polite words can build one’s confidence

Today I am in my seventies. Losing parts of the body and being handicapped is not an easy task. But since there was no alternative, I left all important decisions to my doctor with full confidence that I would live my remaining life happily. It is four times now that I have been through cancer in my life. It is all because of my doctor (Dr Puntambekar) who stood in place of God, treated me and cured me. Galaxy CARE Laparoscopy Institute is one of the best hospitals for cancer treatment. When Dr Puntambekar used to come for his daily rounds, he used to pat me and with polite words, love and care say, “All the best Mr Satalkar”. These words made me happy. He made my day. Dr Geetanjali used to visit the ICU. I asked Dr Geetanjali, madam do you remember me? She replied, “Mr Satalkar, we are friends for the last 18 years. How can I forget patients like you who have always been so cooperative?” These words made me forget half of my illness. I will continue my treatment here. Galaxy CARE Hospitals has one specialty — all the doctors here build confidence and treat their patients with love and care. It is because of Galaxy CARE that I have overcome this illness without any

fear. Mr Achyut Satalkar, Pune

I am a patient of Dr G S R Murthy since 2004 and underwent an angioplasty at CARE Hospitals. The main reason to continue with CARE Hospitals is because of the best hospitality it offers to the patients. I and my family members have great trust in our consultant Dr G S R Murthy and CARE Hospitals.

Mr J Jagannadha Rao, Visakhapatnam

I am a patient of osteoarthritis. I was unable to walk and was on a wheelchair. After undergoing total knee replacement surgery I gained confidence and I’m able to walk on my own. The support of my surgeon Dr KS Praveen was excellent.

Ms J Annapurna, Visakhapatnam

8 9

I was admitted to CARE Hospitals 3 times. At the time of every admission, though I was alone, I was received with utmost care and empathy and they treated me as their family member. I am very grateful to Dr Kalyan Chakravarthy for his exceptional support during my renal transplantation.

Mr K Victor Babu, Visakhapatnam

DELIGHT STORIES

CARE Expertise in Critical Fetal Aortic Procedure A fetal balloon aortic valvuloplasty procedure was successfully performed on a 29-week fetus with critical aortic stenosis with severe left ventricular dysfunction at Amrita Institute of Medical Sciences (AIMS), Kochi, Kerala. The main outflow valve from the left ventricle of the heart was critically blocked with severe failure of the left ventricle. If left untreated, this condition would have led to a severe heart defect and undergrowth of the left-side heart structures (hypoplastic left heart syndrome).

After general anesthesia to the mother, the fetal heart was accessed through the maternal abdomen under ultrasound guidance and the aortic valve dilatation was done using a coronary angioplasty balloon-wire combination. The surgery was performed by Dr Balu Vaidyanathan, Professor, Pediatric Cardiology, AIMS, and Dr Vivek Krishnan, Perinatologist, AIMS with technical expertise provided by Dr K Nageswar Rao, Consultant, Pediatric Cardiology, CARE Hospitals, Hyderabad.

CARE Hospitals is the only hospital in India that has performed this procedure. The doctors said, “Over the weeks the ventricular function will recover and the baby will be born with a stable circulation at birth.”

thmeticulous surgery. Then, on 20 November, Dr Thomas Cherian, Head, Hepato Biliary Surgery & Liver Transplantation at CARE Hospitals Group performed a liver transplant surgery. He was supported by Dr John David, Consultant, Anesthesiology, Dr Mohan Maharaj, Medical Director, CARE Vizag and Consultant, Anesthesiology and Dr G Satyanarayana, Consultant, Gastroenterology. The surgery lasted eight and a half hours and was successful.

The surgery also helped Mr Gurmeet Singh overcome the kidney failure, which was secondary to the liver disease. Careful planning by the team of specialists ensured that the patient did not need kidney surgery, thus avoiding dual surgery.

Complex Liver Transplant @ CARE VizagA rare liver transplant surgery was performed at CARE Hospitals, Visakhapatnam. Mr Gurmeet Singh (45) from Raipur, Chhattisgarh, approached CARE Hospitals in the second week of November. He was very weak. After several investigations, the doctors found that he had both liver and kidney failure. The portal vein, which supplies almost 70% blood to the liver, was blocked. It was a life-threatening condition and the patient could not even eat properly. Because of the clot, liver transplantation could not be done. However, removing the clot in the blocked vessel was also a risk.

After a deep CT scan the doctors decided that a liver transplantation was a better option than a kidney transplant, which was more complex and expensive. First, the clot was removed after a

From the bottom of my heart — thank you, CARE Hospitals. I have seen a collective effort from all the people of CARE. When human values and human relations are degrading, CARE Hospitals is trying to keep them up and keeping relationships healthy. This is what India needs. You are expert in caring but you should also go on ensuring smiles.

Mr D S Raghu, Hyderabad (Musheerabad)

Dr Mahendra Prasad Tripathy and Dr Kahnu Charan Mishra are assets of this sophisticated hospital. I am attracted by the excellent environment, the amiable behavior of the nursing staff and others, as well as the pleasing attitude of the doctors towards patients.

Ms Aisrya Kumari Jena, Bhubaneswar

The response of all the staff at the right time, right place and right moment is appreciable. The behavior of all the doctors & staff is excellent.

Mr Raj Kishore Sahoo, Bhubaneswar

The attitude of the resident doctors and nursing staff is very good. Hard effort by them will make this hospital one of the best in Nagpur.

. Mr Ranajit Narayan, Nagpur

Nursing care, especially in SICU, is excellent. Housekeeping and Dr Saleem’s treatment and management was good.

Mr Aziz Ahmed, Hyderabad (Banjara)

The cordial and affectionate, pleasing nature of Dr Anuj Kapadia has made me so comfortable and confident. Special thanks to him and to the nursing staff at CARE — extraordinary.

Dr K Divakara Chary, Hyderabad (Banjara)

Services provided were superb. All the staff are nice and working with full

devotion. I am very much impressed. Mr Krishna Dharmik, Nagpur

Wanted to thank your CARE Musheerabad team for the excellent care and service to our grandmother Mrs BP Sunitha, who was admitted there for 5 days in mid-November (following a fall). Special mention of Dr Annie and her admin team, Dr G Surya Prakash, Dr Vishwakranth Kumar and the Cardiology team, Dr Laxmi and her team! The nursing care is also very good and my father-in-law Mr KV Rao also had a good experience.

Mr Srinivas, Secunderabad

Decisions taken by doctors in the emergency were excellent. I would like to thank everyone who supported me and helped in saving my life.

Mr Muthyala Ravi Kumar, Hyderabad (Banjara)

Next issue of

The next issue of will be printed in April 2016. Do send us news and events (with pics), write-ups on excellent patient service and testimonials with good photos, poems, comments, letters to the editor… anything which is newsworthy and good to share. Mails and enquiries can be sent to Dr M Anil Kumar (7680882529) and Ms Sarika Jain Antony (7702042255). Material should be sent only by mail, not whatsapp. The

thnext issue will include material received by 15 March 2016.

“It is only because of Dr Soma Raju that I am alive”I used to get fever very often and had my check-ups at Bhadrachalam. The doctor there asked me to undergo a few tests and an X-ray. I also had pain on the left side of my chest. Since I was feeding my son I thought that the pain was due to that. The doctor told me that I was anemic and prescribed a few medicines.

After a few days I had some swelling on my feet and my face turned pale. The doctors asked me to undergo an X-ray again and found there was fluid around the heart. They referred me to Dr Gopinath at Spandana Hospitals in Khammam district. Dr Gopinath examined my reports and further referred me to Dr Soma Raju. After reaching here (Hyderabad) Dr Soma Raju treated me and now I am completely fine like before. Dr Soma Raju has helped me a lot. We did not have enough money to

return home. He even gave us Rs 5000 for our expenses. It is only because of him that I am alive today. He is like God to us. We were not willing to come here because we were afraid of the expenses. But Dr Gopinath counselled us and asked us to come here. We are really blessed.

Ms P Bharathi

Challenging Swine Flu

Patient Treated

Ramkumari Patel, 40, was admitted to Ramkrishna CARE Hospitals, Raipur, with complaints of cough, fever and increasing shortness of breath. She was placed on NIV ventilator support, but her condition kept deteriorating. She was intubated and placed on ARDS ventilator. She tested positive for swine flu (H1N1), but the rest of the cultures and other investigations were negative.

She was given two cycles of prone ventilation and a tracheotomy was also performed. During the course of the ventilator she developed left pneumothorax for which tube thoracostomy was done. After 25 days of being on the ventilator she was decannulated and shifted to the ward. A week later, her lungs were expanded with negative suction and she was discharged two days after removal of the ICD.

Prayers Answered

Mr Golam Martuja, 26, a daily labourer from Bihar suffered a high voltage electric shock, while laying an electric cable and was brought to CARE Bhubaneswar in an unconscious state. He was found to have ventricular fibrillation. He required six defibrillatory shocks along with CPR before spontaneous circulation returned. However, he remained in a comatose state. He was given a trial of hypothermia for 24 hours.

Being alone in the city with only a few friends, Martuja had no relatives or financial support. CARE Bhubaneswar’s sisters and staff helped in his care along with prayers for his recovery. After 24 hours he woke up to normalcy without any organ dysfunction. He was discharged on the fifth day. He is the only son of his elderly ailing parents.

PATIENT TESTIMONIALS

High level of cleanliness throughout the hospital premises, clear explanation of the disease to the patient and sympathetic treatment and communication by all doctors. Courteous behavior and communication by the nursing and other attending staff.

Mr K R C Reddy, Hyderabad (Banjara)

The services rendered to lady patients in HDU-II by ayamma were with utmost dedication, commitment with love and compassion. They deserve special appreciation and incentives.

Mr K V Ramanand, Hyderabad (Banjara)

Excellent treatment by Dr D N Kumar and his team. Dr Swaroop was also very good. Third floor has been impeccable.

Ms K Rajeshwari, Hyderabad (Nampally)

Excellent treatment by Dr C Narsimhan and all the doctors, along with the services of the nursing staff; housekeeping and maintenance of room is

excellent. Mr K Arjuna Rao, Hyderabad (Nampally)

Thanks for your excellent service, especially to Dr Hussaini, Dr Venkat and

Dr Muneer. Mr Mohd Ameenuddin, Hyderabad (Nampally)

No doubt excellent medical expertise. High regards to Dr Sastry garu and Dr Usha Rani garu. ‘CARE’ really cares about human emotions.

Ms Vasantha Kumari, Hyderabad (Nampally)

Doctors were excellent, sisters and support staff too. Also all extremely

attentive and diligent. Ms Ashwini Rajan, Nagpur

Dr Bheri Murali Mohan is sweet, cooperative, soft spoken and excellent in

his work. Mr Amarjit Kaur, Visakhapatnam

Polite words can build one’s confidence

Today I am in my seventies. Losing parts of the body and being handicapped is not an easy task. But since there was no alternative, I left all important decisions to my doctor with full confidence that I would live my remaining life happily. It is four times now that I have been through cancer in my life. It is all because of my doctor (Dr Puntambekar) who stood in place of God, treated me and cured me. Galaxy CARE Laparoscopy Institute is one of the best hospitals for cancer treatment. When Dr Puntambekar used to come for his daily rounds, he used to pat me and with polite words, love and care say, “All the best Mr Satalkar”. These words made me happy. He made my day. Dr Geetanjali used to visit the ICU. I asked Dr Geetanjali, madam do you remember me? She replied, “Mr Satalkar, we are friends for the last 18 years. How can I forget patients like you who have always been so cooperative?” These words made me forget half of my illness. I will continue my treatment here. Galaxy CARE Hospitals has one specialty — all the doctors here build confidence and treat their patients with love and care. It is because of Galaxy CARE that I have overcome this illness without any

fear. Mr Achyut Satalkar, Pune

I am a patient of Dr G S R Murthy since 2004 and underwent an angioplasty at CARE Hospitals. The main reason to continue with CARE Hospitals is because of the best hospitality it offers to the patients. I and my family members have great trust in our consultant Dr G S R Murthy and CARE Hospitals.

Mr J Jagannadha Rao, Visakhapatnam

I am a patient of osteoarthritis. I was unable to walk and was on a wheelchair. After undergoing total knee replacement surgery I gained confidence and I’m able to walk on my own. The support of my surgeon Dr KS Praveen was excellent.

Ms J Annapurna, Visakhapatnam

8 9

2 YEARS OF CAREconnect

Bhoomipuja of CARE Hospitals Unit 3 in Raipur

Rare life saving

nasal surgery

on premature baby

Second Sports Fest in 2015

A WALK DOWN MEMORY LANE

11

CARE Banjara clocks 500

kidney transplants

Patient centred leadership training

CARE Musheerabad launches new Cath Lab

Former PM Dr Manmohan Singh and Congress President Mrs Sonia Gandhi

visit Naxalite attack victims at CARE Raipur

Independence Day at CARE Nampally

Vizag successfully treats emergency cardiac rupture case

STEMI INDIA 2015 landmark seminar on heart attacks

Snapshots of Unnati training program

CARE App launched

Inauguration rdof 3

CARE Hospitals

in Vizag

The first CARE Sports Fest in 2014

India’s first heart surgery on a fetus at CARE Banjara

Disseminating the CARE Purpose, Vision & Mission

Nurses Day at Nagpur

CARE Nampally celebrates patient Bharat Mata's birthday

CMD Dr B Soma Raju launches the first CAREconnect!

CARE Nagpur organises heart failure summit 2014

First cochlear implant at CARE Vizag

Multispecialty services launched by late Dr A P J Abdul Kalam at CARE Surat

Surgery for cholangiocarcinoma a first @ CARE

G-ROS 2014 conference and live operative workshop on advanced laparoscopy at Pune

Bhoomipuja of CARE

Hospitals at Hitech City, Hyderabad

CMD receives 'India's most admired Cardiologist Award 2014'

Heart Failure Clinic launched at COPC

Foundation stone laid for nd2 CARE Hospitals in Bhubaneswar

The first Nursing

Conclave in 2014

Cutting Edge Renal Transplants at Raipur

10

CMD presents a cheque to Telangana CM Mr K Chandrasekhar Rao

2 YEARS OF CAREconnect

Bhoomipuja of CARE Hospitals Unit 3 in Raipur

Rare life saving

nasal surgery

on premature baby

Second Sports Fest in 2015

A WALK DOWN MEMORY LANE

11

CARE Banjara clocks 500

kidney transplants

Patient centred leadership training

CARE Musheerabad launches new Cath Lab

Former PM Dr Manmohan Singh and Congress President Mrs Sonia Gandhi

visit Naxalite attack victims at CARE Raipur

Independence Day at CARE Nampally

Vizag successfully treats emergency cardiac rupture case

STEMI INDIA 2015 landmark seminar on heart attacks

Snapshots of Unnati training program

CARE App launched

Inauguration rdof 3

CARE Hospitals

in Vizag

The first CARE Sports Fest in 2014

India’s first heart surgery on a fetus at CARE Banjara

Disseminating the CARE Purpose, Vision & Mission

Nurses Day at Nagpur

CARE Nampally celebrates patient Bharat Mata's birthday

CMD Dr B Soma Raju launches the first CAREconnect!

CARE Nagpur organises heart failure summit 2014

First cochlear implant at CARE Vizag

Multispecialty services launched by late Dr A P J Abdul Kalam at CARE Surat

Surgery for cholangiocarcinoma a first @ CARE

G-ROS 2014 conference and live operative workshop on advanced laparoscopy at Pune

Bhoomipuja of CARE

Hospitals at Hitech City, Hyderabad

CMD receives 'India's most admired Cardiologist Award 2014'

Heart Failure Clinic launched at COPC

Foundation stone laid for nd2 CARE Hospitals in Bhubaneswar

The first Nursing

Conclave in 2014

Cutting Edge Renal Transplants at Raipur

10

CMD presents a cheque to Telangana CM Mr K Chandrasekhar Rao

FEATURE OF THE MONTH

Sustaining Value Based Organizations

Watch Out in The Next Issue!

by Saurabh Bose

“Values create the foundation of every successful organization, and all the choices we make in life are influenced by what we value most.”

This statement has been iterated to the point of being a cliché, but exactly what is it that drives a value-driven institution and how do the values trickle down to make it a sustainable, value-based organisation in the long run? This is a question which has no single answer. More often than not when discussing value driven organisations the question of ‘how’ overshadows the question of ‘what’.

So what are these values that we are talking about? They are a set of thoughts, principles, beliefs or the moral fibre upon which an organisation is based and which need to be nurtured for the growth and sustenance of the organization, so that it remains anchored to its founding principles. In broader terms, it may be compared to the constitution that was created for a country to be run or governed by — the constitution is the value system for the country.

Increasingly, the founder members of an organization, in the healthcare or non healthcare sector, discuss the principles or values on which the organisation was founded to assess whether the system has strengthened those values or, in some cases, diluted them. In most successfully run organisations, it is seen that the system in place has strengthened the value systems on which they were founded.

For example, Infosys has remained very committed to the value system of integrity, loyalty and an employee-centric organization. These have been strengthened even when the management changed some years back. Similarly, the Indigo airlines’ value system is rooted in the best service experience at affordable costs, which made it the market leader in seat share. It continues to be the most profitable airline in India and second on the run of profitable quarters, globally.

So how have successful organisations been able to sustain their value systems and create strong beliefs in them to prosper? Some methods of doing this are:

Leading by example: You don’t only talk the talk but walk the talk. That’s how the top management delivers — by doing everything, whether visible or not, according to the value system of the organization.

Breaking it down to the lowermost employee: Graduating from the jargon mode and making sense of the value system to the lower most employee is essential. After all, it is in the beliefs of the people more than the people themselves.

Freedom to make mistakes: The value system only exists and grows when there is transparency and the employees feel free to take independent decisions to support the value system. That is only possible when there is empowerment and freedom for employees in favour of customer delight/engagement.

Engage positively: Continuous positive engagement from the management towards its employees is one of the key ways to drill down the value system and understand the gaps.

Continuity of thoughts: The value-based system is not a cross-sectional event but a longitudinal event comprising of long and continuous efforts over a period of time. This means that creating a value-based system is not a one-day effort but it requires a very long standing belief of the top management in the values, while making efforts to nurture, preserve and implement them.

Setting standards and taking tough decisions: “What if we spend time on training people and they leave” will always be juggled against “what if we don’t and then they stay?”

The accepted practice is to provide sufficient time and space to a person entering the system to evolve into the value system and, later, consider what to do if the person does not evolve or accept those values. The decision to retain or to let the individual loose is a tricky one for the management to ensure continuity of the value system for future generations. Eventually, some tough decisions may have to be taken to sustain the value system for long-term organizational growth.

Value systems are worked out, delivered and driven by the people in the organisation and, in that sense, values are the sum of the individual parts. This drives a sense of belonging. That belonging to the system is the reason why many people stay in the system, report adverse events and think of the organisational good over the individual good. One of the simpler methods to instill and continue value systems in the enterprise is to connect the “individual“ to the “system” and bring them together as one.

thOn 13 December, CARE Nampally came together on the occasion of the wedding of Anil Kumar Valluri, Assistant Manager, HR and Suji Abothu, Staff Nurse, both from the same unit. It was a unique function as the staff volunteered and turned out in large numbers to make it a complete unit affair!!

Unanimity of purpose was the driving force for the Nampally family as various departments vied with each other to complete different tasks and make it a very special day for the couple. Every detail received due attention: the ceremony, clothes, decoration, food and the service. The families of associates filled the hall with warmth and energy, as the newly wedded couple was showered with their felicitations and blessings. Looking resplendent, Anil and Suji shyly tied the nuptial knot while Dr DN Kumar, Medical Director, CARE Nampally looked on with justifiable pride.

Trivia: All the ‘CARE Couples’ featured till date have at least one partner from the HR

Department… Just coincidence? …Or is there more than meets the eye? Are we missing

something??

CARE COUPLE

Anil ki Shadi

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