Healthcare Technology

DESIGNING INTERACTIONS THAT MATTER

Steven Merahn, MD Clinovations Center for Population Health Management

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20th Century Healthcare was all about managing molecules, cells and organs….

21st Century Healthcare Is About Managing Systems:"

Human, Informational, Environmental

   

Dignity    Authen-city  Integrity  Empathy  Sincerity  Urgency  

Emo$ve  Performance  

 Tac$cal  Performance  

Efficiency  Consistency  Availability  Reliability  

Responsiveness  Convenience  

   

 Products  and  Services    •         Departments  •           Service  Line  •             Programs  •           Quality  Measures  

   

Channels  •     Voice  •     Web  •     Mobile  •           Cons-tuency        •     Events  

   

Products and Services Are Necessary But Not Sufficient…."

“ALL  THE  BEAUTIFUL  SENTIMENTS  IN  THE  WORLD  WEIGH  LESS  THAN  A  SINGLE  LOVELY  ACTION”  

James  Russell  Lowell