Aloha to All,

We had an outstanding first year

of operation in 2015. It was great

to welcome and meet so many of

our owners over the past year. For

many of you it was a welcome back

greeting. It is always fun to see a familiar face back to

enjoy more time at your home on Maui. This past year

has allowed for the resort to mature and evolve into the

upscale Hawaiian destination we all envision it to be.

Our associates continue to be the one of our greatest

assets. Many of you have taken the time to provide

great feedback regarding the service and aloha that the

team has provided. It is great to share that info with the

associates; it is such a positive motivator. Many from our

opening team are still with us today. Some have moved

on to other opportunities elsewhere and others have

been promoted to new positions within the resort. This

year you may see that same smiling face in a different

location. The Hyatt Residence Club culture prides

itself on promotion from within, and seeing qualified

individuals being able to take steps to further their

careers with us is a great joy.

Your customer feedback, comments, letters and social

media postings have been great. We have been able to

use many of your suggestions and comments to modify

and streamline our operations. Change is good and we

will to continue to make positive changes to further

enhance the resort experience as we move forward.

Some upcoming changes already in the works for 2016

include the installation of boilers to improve the pool

heating. We are enhancing the F&B service bar and

taking steps to modify the front entrance area to assist in

better managing those rare days when we see inclement

weather. We look forward to seeing all of you at some

point over the year and hope that your travels bring

happiness to you and your family.

A Hui Ho (until we meet again),

Jim Cooper, Resort Manager

Book your week now! 1-800-GO-HYATT hyattresidenceclub.com

A Message from the Resort Manager

Hyat t Ka’anapali Beach

D E S T I N AT I O N2016 • Issue 1

Hyatt Ka’anapali Beach

Resort Update

CONTACT INFORMATIONResort Manager | James Cooper | James.Cooper@hyattvoi.com | Phone: +1 808.662.1000Director of Sales and Marketing | Michael Berliner | Michael.Berliner@hyattvoi.com | Phone: +1 808.662.4700

GENERAL INFORMATIONCheck-In: 4:00 p.m. | Check-Out: 10:00 a.m. | No Smoking, No Pets

A Message from the Sales and Marketing TeamThe team from Hyatt Ka’anapali Beach continues to

look for and create opportunities for our owners to get

the most out of their Hyatt Residence Club ownership

experience. Additionally, we have been able to assist

many owners in adding to their Residence Club portfolio

and expanding their vacation destination opportunities.

The Hyatt Residence Club continues to offer great

incentives for referrals, upgrades and new week purchases,

and we look forward to meeting you on your next stay.

Hyatt Ka’anapali Beach

Spotlight

E M P L O Y E E S P O T L I G H T

The Resort Engineering/Water Features Department

is a small group of nine skilled men tasked with the

huge responsibility of maintaining all of the physical

and mechanical components of the 131 resort units,

pools and food and beverage equipment. Each valued

associate has been selected to work here because of

their high level of skill and knowledge, their passion for

hospitality and their ability to provide aloha.

Water Features Team Our water features team is in charge of maintaining the

pools and ponds on the resort grounds, which include

five pools, two hot tubs and ponds. We are talking about

over 228,000 gallons of water that this team maintains

on a daily basis; working to keep it all clean and properly

balanced is a full-time job! The team receives frequent

recognition from guests and owners at the pool deck and

many positive mentions on our customer surveys. These

gentlemen take great pride in maintaining a clean and

safe environment for all.

Engineering Team Our Engineering Team has worked hard to learn and

maintain the systems ever since we opened the building.

They were instrumental in assisting the re-commissioning

of all the guest room appliances and major equipment

throughout the property.

Our small resort has more than a dozen pool pumps, a

chlorine generator, two 140-ton chillers, as well as solar

panels, generators and many other mechanical systems

that need to be maintained and monitored.

Add to that all the appliances and equipment in each

unit, and you can imagine the enormity of the tasks that

they handle!

The team now continues to perform preventative

maintenance on the major equipment in order to

maintain our LEED certification. These men also work to

master their authentic hospitality skills with each guest

and owner to ensure all have what is needed during these

important vacation days.

We have received many positive mentions on our

customer surveys and online reviews about their work

and we appreciate the feedback.

Hyatt Ka’anapali Beach

Spotlight

O W N E R S P O T L I G H T

Mr. & Ms. SmithHyatt Residence Club, Ka’anapali Beach Maui recently

had the honor of welcoming Michael and Reylen Smith

home for their first stay since becoming Hyatt Residence

Club Maui owners. The Smith family was gracious enough

to allow us to turn the spotlight on them as our second

family to be highlighted in our Destinations Newsletter.

Michael and Reylen have been coming to Maui for the

past six years, where they have stayed at Hyatt Ka’anapali

Beach. They loved it so much they decided to become

owners of Hyatt Residence Club, Ka’anapali Beach.

Michael shared, “When we started coming to Maui, it was

so laid back and very relaxing, making us fall in love with

the island.

“My wife is a nurse and she needed rest and relaxation

when and where we decided to vacation. When in Maui,

anywhere you look you see beauty. The freedom you

feel in Maui is nice, making this the perfect place for us

to relax while on vacation. That is why we keep coming

back, year after year — it never gets old.”

Reylen shared, “My husband and I have been coming

back to Maui for years, and we love it so much. We

became owners in 2014, when it was still under

construction. We love everything about the property,

including the well-appointed rooms, beautiful kitchens,

larger lanais, amazing views, the list goes on—the

Lahaina Provision Company marketplace is an excellent

addition, as well convenient if you don’t want to go off

property for eats, drinks, etc. The service cannot be

beat, from valet parking to the housekeeping and any

other service that we asked for; it was provided to us

with a quick response. The staff was so attentive to us,

the sharing of ‘Aloha’ was never left out when interacting

with us as owners and guests each and every chance they

had. We have no regrets for becoming an owner at Hyatt

Ka’anapali Beach.

“We are certain in the near future this property will be

the BEST at Ka’anapali Beach. We are very happy to be

part of this beautiful property, part of the Ohana.

“The location, the view and, of course, the infinity pool

truly make it the perfect holiday spot for us. My husband

and I love Ka’anapali Beach so much that deciding to be

part of this amazing place, to not only visit but also feel as

if we are welcomed home each and every time, is one of

the best things that we ever could have done.

“Right now this is our personal getaway; we are really

enjoying it and we are already excited to return back next

year. Anywhere you look there is beauty. It is the most

beautiful property in Ka’anapali. They did a great job

landscaping the grounds around the pool. Love it! Love

it! Love it! Too bad we have to wait another year to visit.

This is the only sad part for us. We love spending our

days by the pool enjoying the amazing service. As owners

we have our own lounge chairs set up for us daily with

VIP owner towels, waiting, ready to enjoy. Can’t get that

level of pool service anywhere else, I’m sure. It is those

little things, special attention to detail, that certainly

makes our vacation home at Hyatt Ka’anapali Beach the

best. Things we appreciate the most, as an owner, are

provided to you, at the same time, being recognized as

an owner throughout the stay really makes it feel like

‘home away from home.’

“Thank you to all the staff who made our stay

memorable.”

O N - S I T E A C T I V I T I E S U P D AT E

Fishing with Roger!One of our most popular activities is fishing in the Aloha

Creek! With Roger’s fishing experience, you are sure

to catch yourself some lunch (Just kidding! We catch

and release.). Siblings Cameron and Emma had a blast

catching the largest fish of the day. Great teamwork and

congratulations!

Hula LessonsIf you have never taken hula before, haven’t danced in a

while or would like to experience our style of hula, this

is the best place to start. In-depth instruction is given

on the first set of hula steps along with a few basic hand

motions with our Recreation team daily.

Hyatt Ka’anapali Beach

Resort News

Crab HuntingBring your flashlights and watch your toes! Crab hunting

at night is always a blast as Lauren leads you on an

adventure of a lifetime.

Fitness UpdateIn partnership with the Hyatt Regency Maui, the Hyatt

Ka’anapali Beach Resort is excited to announce a fitness

class that is available to all owners and guests! Our

innovative and exciting fitness schedule offers a wide

variety of classes, including the unique Beach Boot

Camp, H2O Boot Camp and Hula Fit. Currently, we

offer as many as five classes per day and classes change

weekly, so take a look at the schedule when you arrive so

you can stay fit while enjoying your vacation.

Your Key to the World.As an Interval member, you can trade your points for

new vacation experiences in exciting destinations

around the globe.

Just go to IntervalWorld.com, click the Exchange tab,

and begin searching for your perfect escape. If the

week you want is available, you will receive an instant

confirmation. If it’s not available, place a request and

allow Interval to do the searching for you.

The only hard part is deciding where to go!

Hyatt Ka’anapali Beach

Resort News

We take your vacations personally. Let

us know how we’re doing on TripAdvisor.

Like us at facebook.com/HyattResidenceClub/Check-in during your visits, tag us in

your fun #vacationenvy photos and let us know what you’re up to on property.

Hyatt Residence Club has gone SOCIAL! Share your experiences and photos with us.

Follow@HyattResidenceClub on Instagram. Share your best shots of our properties

by using #HyattResidenceClub.

Vacations are brief shining breaks where we escape the daily routine to rest, rejuvenate and reconnect resulting in memories that last a lifetime.

Now is the time to share your secret for extraordinary escapes. With our Hyatt by Invitation referral program, the people closest to you get a taste of membership—and you get rewarded if they join Hyatt Residence Club.*

Give them the key to the world!Share your Hyatt Residence Club Referral ID (available by calling your Member Services representative) and have your friends and family call us at 888.223.4416 to see if they qualify for a special vacation offer.

*�Members�and�their�referrals�must�meet�certain�qualification�to�participate�in�Hyatt�by�Invitation,�the�Hyatt�Residence�Club�referral�program.�To�view�the�complete�terms�and�conditions,�visit�hyattresidenceclub.com�and�log�into�the�Member�Clubhouse.�Any�of�your�friends�and�family�members�who�accept�a�vacation�offer�will�be�required�to�attend�a�90-minute�informal�presentation�on�Hyatt�Residence�Club.

Do you know someone who needs a vacation?

Hyatt Ka’anapali Beach

Vacationing News

From here you can see the world.Hyatt Residence Club members enjoy unparalleled

vacation opportunities in regionally inspired residential-

style properties with the quality of the Hyatt brand.

Membership in Hyatt Residence Club offers customized,

flexible travel options tailored to the most discriminating

of vacation lifestyles.

• Experience your Home Resort every year

• Exchange within the Hyatt Residence Club

collection of resorts

• Discover the world of Hyatt via the popular

Hyatt Gold Passport® guest loyalty program

• Explore new destinations through Interval

International’s network of more than 2,900

resorts worldwide

You love Maui. So why not invite your friends to fall in love, too?

Share the freedom of being on island time, the sweet

smell of ocean mist mixed with tropical hibiscus and the

luxurious amenities you can only find at your home-away-

from-home. Introduce your friends to Hyatt Ka’anapali

Beach Resort and you may be eligible for valuable

rewards when they join Hyatt Residence Club.

Know someone you think may love Hyatt Ka’anapali

Beach Resort just as much as you? Have them call

+1 808.280.7520 for more information about exclusive

referral vacation offers and how they can see the world

through Hyatt Residence Club.

Extraordinary Resorts

Exclusive Locations

HV Global Group, Inc. independently owns and manages the Hyatt Residence Club program and uses the Hyatt Vacation Ownership name and other Hyatt names and marks under license from an affi liate of Hyatt Hotels Corporation. The right to use the Hyatt names and marks shall cease if such license expires or is revoked or terminated. Hyatt Hotels Corporation and its affi li-ates make no representations, warranties, or guaranties with respect to the resort or the Hyatt Residence Club program. HV Global Group, Inc. is not an affi liate of Hyatt Hotels Corporation.

Call us or visit the website today – book your week now!

1-800-GO-HYATT

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